Despite booking a suite months in advance that was to have a sleeper sofa in addition to 2 beds, our family of 5 was given a standard room that only had 2 beds. Also, the sink was fully backed up and we couldn’t even wash our hands. Brushing teeth out of a cup and spitting into a toilet was the highlight of our trip, even after maintenance came and “fixed” the issue. Of course, they didn’t have any rooms available to accommodate their “mistake” of selling our booked room for a higher rate. The noise level from the exterior was insanely loud, every time a car drove by it sounded like a street race. Noise from above level of someone just simply walking was also a big annoyance. Upon checkout, I stood at the front counter for a good 3 minutes while the front desk girl sat off to the side scrolling on her cell phone. She then complained the entire time of having to do her job. I’ve stayed at several downtown Milwaukee hotels in the past and this was hands down the worst.