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Reviews of Hampton Inn & Suites Downtown St. Paul

2.5 out of 5
Hampton Inn & Suites Downtown St. Paul
200 Seventh St W, St. Paul, MN

Reviews

9.0

Wonderful

Rating 10 - Excellent. 663 out of 1000 reviews" "
Rating 8 - Good. 219 out of 1000 reviews" "
Rating 6 - Okay. 60 out of 1000 reviews" "
Rating 4 - Poor. 36 out of 1000 reviews" "
Rating 2 - Terrible. 22 out of 1000 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Sherry

Liked: Cleanliness, staff & service, property conditions & facilities
xxx
Stayed 1 night in May 2024
Response from AJ on 22 May,2024
Thank you so much for the 5 star rating we really appreciate it.

8/10 Good

Peter

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the river Centre
Stayed 1 night in May 2024
Response from AJ on 22 May,2024
We truly appreciate your business. Hope to see you again soon.

10/10 Excellent

Tammy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly. The hot breakfast was great. Loved the pool& workout room! The only thing we were disappointed about was the TV in our room. We had what they call a "king suite." We had king bed on one side of the room & a pull out sofa sleeper on the other side. The TV was mounted on the wall in between. We would have preferred that they had a more extendable wall mount. TV was angled no matter which side of the room you were on. Otherwise, would stay there again.
Stayed 2 nights in May 2024
Response from AJ on 22 May,2024
Thank you for taking the time to write such a positive review we really appreciate it. We will note those concerns to our team.

10/10 Excellent

diane

Liked: Cleanliness, staff & service, property conditions & facilities
5star
Stayed 2 nights in May 2024
Response from AJ on 22 May,2024
Thank you so much for the 5 star rating. It really means a lot to us.

10/10 Excellent

Kimberley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I've stayed here several times and I appreciate the location and the quiet. Employees are very helpful. Valet parking is expensive but very convenient.
Stayed 2 nights in May 2024
Response from AJ on 22 May,2024
Thank you so much for taking the time to write such a positive review about our hotel. We truly appreciate it.

10/10 Excellent

Roy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I truly appreciated the spacious breakfast area. On too many occasions the space is inadequate with chairs and table pushed together.
Stayed 1 night in May 2024
Response from AJ on 13 May,2024
Thank you so much for taking the time to leave such a great review!. We hope to see you again.

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from AJ on 7 May,2024
Thank you so much for the positive rating. We couldn't be more grateful.

2/10 Terrible

Wendy, Cambridge

Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
The staff was not equipped to manage the overbooking situation in a professional manner. Promised a refund and did not provide it. They gave us a room key fir a room already occupied.

10/10 Excellent

Molly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from AJ on 29 Apr,2024
Thank you so much for the great review. We truly appreciate your business.

10/10 Excellent

Jon

Stayed 1 night in Apr 2024
Response from AJ on 17 May,2024
Thank you so much for taking the time to leave a positive rating. We truly appreciate it.

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love staying here whenever we have an activity at the Excel or Roy Wilkinson’s Auditorium. It is a quick walk from the venue and easy to get to. The staff are super friendly and knowledgeable and so helpful.
Stayed 3 nights in Apr 2024
Response from AJ on 29 Apr,2024
Thank you so much for the great review. We truly appreciate your business and your time with us.

10/10 Excellent

Cory

Stayed 1 night in Apr 2024
Response from AJ on 13 May,2024
Thank you so much for the great rating. We truly appreciate It.

10/10 Excellent

James

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Perfect for events at the Xcel Energy center
Stayed 4 nights in Apr 2024
Response from AJ on 25 Apr,2024
Thank you so much for taking the time to give us a great rating we really appreciate it.

10/10 Excellent

Ixchel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff and valets were very friendly and attentive. Great location if you are attending an event at the Xcel Energy Center.
Stayed 1 night in Apr 2024
Response from AJ on 22 Apr,2024
Thank you so much for taking the time to complement our wonderful staff. We truly appreciate it.

10/10 Excellent

Darin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from AJ on 22 Apr,2024
Thank you so much for the perfect 5 star rating we really appreciate it!!

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient to the hockey arena. Good restaurants nearby. Complementary breakfast was tasty.
Stayed 2 nights in Apr 2024
Response from AJ on 22 Apr,2024
Thank you so much for leaving such a positive review. We truly appreciate it. Hope to see you again soon!

10/10 Excellent

Ann

Great location for events at Excel Center- only 1 block to walk
Stayed 1 night in Apr 2024
Response from AJ on 15 Apr,2024
Thank you so much for taking the time to leave such an amazing review, we truly appreciate it!!

10/10 Excellent

Kara Elaine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Came to town for a hockey game, wonderful location for that. Very nice staff, super helpful and went above and beyond to help us check in early when we got into town. Clean rooms and lobbies. Beds and feather pillows were fine. I’ve had better, I’ve had much worse. Always had a hot shower and good water pressure. We slept in and missed breakfast everyday so I can’t respond about that but they do keep coffee and I think cocoa on all day. Loved that you needed a key card to enter the building and that they had door staff given that it is right in the heart of downtown. There were a few restaurant options nearby, mostly expensive or bar type food but they were good and open late. We will be staying here again when we come to town for hockey.
Stayed 4 nights in Apr 2024
Response from AJ on 15 Apr,2024
We truly appreciate you taking the time to write this review. it truly means a lot to us. Hope to see you guys again soon.

10/10 Excellent

Sonya, Whitewater

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just a very short walk to the Excel Center. Lots of good restaurant choices within a block. Breakfast inlcuded.
Stayed 2 nights in Apr 2024
Response from AJ on 12 Apr,2024
We really appreciate you taking the time to leave such am amazing review. Hope you guys visit us again soon!!

10/10 Excellent

Maureen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Apr 2024
Response from AJ on 11 Apr,2024
Thank you so much for the perfect rating. We really appreciate it.

8/10 Good

Nicole

Stayed 1 night in Apr 2024
Response from AJ on 2 May,2024
Thank you so much for taking the time to leave a good rating. We really appreciate it.

10/10 Excellent

Cassandra

Stayed 2 nights in Apr 2024
Response from AJ on 2 May,2024
We truly appreciate your business. Hope to see you again soon.

10/10 Excellent

Matthew

Stayed 1 night in Apr 2024
Response from AJ on 29 Apr,2024
We truly appreciate the great review Hope to see you again soon.

10/10 Excellent

Michael Wayne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
3 min walk to Exel Ctr. Quiet. Pro staff. Unexpectedly high quality breakfast. Thx!
Stayed 1 night in Apr 2024
Response from AJ on 8 Apr,2024
Thank you for taking to time to write such a positive review about your stay. Hope to see you again for another visit.

6/10 Okay

Nazanin, Happy Valley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
They never said it was a mandatory valet. They simply said in the description the parking was available. However, I have a rental car and I signed in agreement that I would be the only one driving the car so I cannot give it to a valet. Once this was explained, they allowed me to drive my car into the valet parking, but it seemed like an awkward situation, which I would’ve just as soon avoided, had I known
Stayed 1 night in Mar 2024
Response from Soyeon on 2 Apr,2024
Thank you for taking the time to share your most recent experience, your feedback is critical to our ongoing efforts. Our sincerest apologies on missing the mark during your visit. Just for your information, valet is not required, if you do not want valet with us you can chose parking elsewhere. Your insight into your visit goes a long way with our team. We know you have a choice when it comes to accommodations and we appreciate putting your trust in our team. Travel safe and thank you for your time, feedback and your business.Respectfully,

10/10 Excellent

Morgan

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very easy to get around and great central location
Stayed 3 nights in Mar 2024
Response from AJ on 4 Apr,2024
Thank you so much for taking the time to leave such a positive review and perfect 5- star rating, it really means a lot.

10/10 Excellent

Jerri

Stayed 1 night in Mar 2024
Response from AJ on 4 Apr,2024
Thank you so much for sharing your rating with us.

10/10 Excellent

MATTHEW R

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from AJ on 4 Apr,2024
We truly appreciate the perfect rating. Thank you so much

10/10 Excellent

Matthew, Waseca

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was incredibly friendly and worked hard. Special shout-out to breakfast staff who strived to keep hot food and clean dining area. Also to the valet service for being quick and careful with vehicles.
Stayed 1 night in Mar 2024
Response from AJ on 4 Apr,2024
Thank you so much for such a positive rating and also complementing our wonderful staff. Hope to see you again for another amazing visit.

8/10 Good

Jarunee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Mar 2024
Response from AJ on 4 Apr,2024
We really appreciate you for taking the time to give a good rating. Hope to see you guys again soon.

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
Easy check in. Great staff at the front desk.
Stayed 1 night in Mar 2024
Response from AJ on 2 Apr,2024
We truly appreciate a 5-star rating. Thank you for taking the time to complement our wonderful staff we really appreciate it.

8/10 Good

BOB

Stayed 1 night in Mar 2024
Response from AJ on 12 Apr,2024
Thank you so much for taking the time to leave us a good rating. We really appreciate it.

10/10 Excellent

Thomas

Stayed 1 night in Mar 2024
Response from AJ on 4 Apr,2024
Many thanks for the 5-star rating. We really appreciate it

10/10 Excellent

Amber

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay for Wild games. You can see the X from the property. Lots of places around it within walking distance. Staff were very friendly and helpful and the room was clean, spacious, and comfortable.
Stayed 2 nights in Mar 2024
Response from AJ on 2 Apr,2024
Thank you so much for the positive feedback. We truly strive to provide a positive and convenient stay for all. Happy you enjoyed your stay.

10/10 Excellent

Alexis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is across the street from the Xcel Energy Center and is surrounded by lots of food options. Great place with great people.
Stayed 1 night in Mar 2024
Response from AJ on 2 Apr,2024
Thank you much for the positive feedback. Were so happy that you all had such a great time. Hope to see you guys again soon.

10/10 Excellent

Kenny

Liked: Cleanliness, staff & service, property conditions & facilities
I’m good
Stayed 1 night in Mar 2024
Response from AJ on 2 Apr,2024
We appreciate the positive feedback

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities
Proximity to Excel Center is perfect!
Stayed 1 night in Feb 2024
Response from AJ on 2 Apr,2024
We appreciate the positive comments. It means alot to us.

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
Close to the Ordway Center
Stayed 1 night in Feb 2024
Response from AJ on 4 Apr,2024
Thank you for taking the time to leave a positive review, we truly appreciate it.

10/10 Excellent

Jill

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel staff were very professional, the valet parking was convenient, and the complimentary breakfast was amazing!
Stayed 3 nights in Feb 2024
Response from AJ on 2 Apr,2024
Thank you so much for such positive feedback. We are really thankful for this.

4/10 Poor

Carmen

Stayed 1 night in Feb 2024

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from AJ on 2 Apr,2024
Thank you for the 5 star rating. We really appreciate it!!

4/10 Poor

Tony

Liked: Staff & service
The beds and pillows were extremely umcomfortable.
Stayed 2 nights in Feb 2024
Response from Soyeon on 2 Apr,2024
Thank you for taking the time to share your most recent experience, your feedback is critical to our ongoing efforts. Our sincerest apologies on missing the mark during your visit. Again, thank you for your feedback and we hope that you stay with us again!Respectfully,

10/10 Excellent

Alaina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from AJ on 4 Apr,2024
Thank you so much for the perfect rating. We really appreciate it.

10/10 Excellent

natalie, winnipeg

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good
Stayed 1 night in Feb 2024
Response from AJ on 2 Apr,2024
We really appreciate you taking the time to give a good review. It really means a lot to us.

10/10 Excellent

Letia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from AJ on 2 Apr,2024
We appreciate the amazing rating. Come back and visit us anytime.

10/10 Excellent

Honey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location for XCEL concerts. Just be safe at night. Heavy traffic and bars around.
Stayed 1 night in Feb 2024
Response from AJ on 2 Apr,2024
Thanks so much for the feedback.

10/10 Excellent

meghan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was very happy with the hotel. The staff was friendly and so helpful. The hotel was very clean and in such a convenient location. I loved the valet parking service! We will be staying again!
Stayed 1 night in Feb 2024
Response from AJ on 2 Apr,2024
Thank you so much for the amazing feedback. It really means a lot to us.

10/10 Excellent

Nichole

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from AJ on 2 Apr,2024
We really appreciate the perfect 10. It's much appreciated..

6/10 Okay

Robin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked that you could walk with in a block to several bars and restaurants, and despite the busy area, once in your room, the traffic was quiet. Didn't like the outside vendor that didn't respect our room or the breakfast eating area.
Stayed 1 night in Feb 2024
Response from Soyeon on 2 Apr,2024
Thank you for taking the time to complete our survey. Our deepest apologies for the disturbance from the outside vendors. We will work more closely with making sure that they will not become an issue anymore. Thank you again for your time a feedback..

10/10 Excellent

Tammy

Stayed 2 nights in Feb 2024
Response from AJ on 2 Apr,2024
We are really grateful for the amazing rating. We hope to see you again.