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Reviews of JW Marriott Minneapolis Mall of America

4.5 out of 5
JW Marriott Minneapolis Mall of America
2141 Lindau Lane, Bloomington, MN

Reviews

9.2

Wonderful

Rating 10 - Excellent. 735 out of 981 reviews" "
Rating 8 - Good. 153 out of 981 reviews" "
Rating 6 - Okay. 55 out of 981 reviews" "
Rating 4 - Poor. 16 out of 981 reviews" "
Rating 2 - Terrible. 22 out of 981 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Victoria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place to stay. Would definitely go back!
Stayed 3 nights in Apr 2024

8/10 Good

valerie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Room service was great. Valet and bell service was lacking.
Stayed 3 nights in Mar 2024

8/10 Good

Allen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and helpful.
Stayed 3 nights in Mar 2024

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, amenities
Excellent customer service, beautiful hotel.
Stayed 2 nights in Mar 2024

10/10 Excellent

anika

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff customer service is amazing. They are attentive and very courteous.
Stayed 3 nights in Mar 2024

10/10 Excellent

Destiny

Travelled with family and small children
Liked: Amenities
Loved it! If I’m ever in the area, I’ll definitely book again
Stayed 1 night in Mar 2024

10/10 Excellent

Jody

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the access to the Mall of America. Lots of places to eat, play, and shop.
Stayed 1 night in Mar 2024

10/10 Excellent

Elizabeth

Stayed 2 nights in Mar 2024

10/10 Excellent

Aleksandar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location, high quality service and friendly staff!
Stayed 4 nights in Feb 2024

6/10 Okay

Jeremy

Travelled with family and small children
Liked: Staff & service
The elevators are painfully slow to get to your floor. They even go past and you have to hit the button again. A bunch of us took the stairs today after waiting what seemed like forever.
Stayed 2 nights in Mar 2024

10/10 Excellent

Christine

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were very well-appointed and clean. Easy access to the mall was super convenient.
Stayed 1 night in Feb 2024

10/10 Excellent

Steven

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient
Stayed 2 nights in Feb 2024

10/10 Excellent

cedrick

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice property. Great service and convenient access to MOA.
Stayed 1 night in Feb 2024

10/10 Excellent

Shane

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I thought the JW Marriott was a beautiful facility, and well taken care of. The staff was very nice and very helpful. Nothing bad to say about our experience at JW Marriott. Thank you!
Stayed 1 night in Jan 2024

10/10 Excellent

Matt

Stayed 1 night in Jan 2024

10/10 Excellent

Kereyell

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveller

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel with quick access to the MOA. Very pleased.
Stayed 2 nights in Dec 2023

10/10 Excellent

Carrie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love the JW Marriott hotel whenever we go to the Mall of America!
Stayed 2 nights in Dec 2023

8/10 Good

Nicole

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unfortunately at check in they did not have the room set up as requested via email and I had to physically ask the front desk to set up the sofa bed and a pack and play. I’m not sure why Marriot sent out and replied to personal emails regarding these things and then did not provide them. Restaurant had decent food and a kids’ menu which they enjoyed. Convenient to airport and of course mall.
Stayed 1 night in Dec 2023

10/10 Excellent

Casey

Stayed 2 nights in Dec 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

8/10 Good

Julia

Liked: Cleanliness, staff & service, property conditions & facilities
Has hidden fees
Stayed 2 nights in Nov 2023

6/10 Okay

Melissa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lack of towels, tv remotes and phone not working, raw pancakes. Other than that very jice
Stayed 1 night in Nov 2023

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very conveniently located and excellent customer service.
Stayed 1 night in Oct 2023

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were friendly they took good care of my car very good environment
Stayed 1 night in Oct 2023

10/10 Excellent

Christina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

8/10 Good

Brandy, Nicholasville

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The service and staff are amazing.
Stayed 2 nights in Oct 2023

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed the JW Marriott Staff was friendly and helpful! The 3rd party valet was not helpful! They never greeted me, they always expected me to bring the key fob to them. I tipped them every time out of obligation rather than service!
Stayed 3 nights in Oct 2023

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Class and luxury throughout. Sheer perfection
Stayed 1 night in Oct 2023

10/10 Excellent

Hannah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

6/10 Okay

Mohan Krishna

Business traveller
No housekeeping - not even a refresh of coffee or towels. Exorbitant fee for WiFi !!
Stayed 2 nights in Sep 2023

10/10 Excellent

Bridget

Liked: Cleanliness, staff & service, property conditions & facilities
Kind front desk staff
Stayed 1 night in Sep 2023

10/10 Excellent

Dan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Neal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient to the Mall
Very nice property. Very convenient to the small of America. Only annoyance was the elevator had a super cold wind blow on you when you got on and off on the lower floors.
Stayed 3 nights in Aug 2023

8/10 Good

Abdiweli

Liked: Cleanliness, property conditions & facilities
Great
Stayed 1 night in Aug 2023

10/10 Excellent

Theresa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great. Everything.
Stayed 2 nights in Aug 2023

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very hospitable, and my stay was excellent!
Stayed 2 nights in Aug 2023

10/10 Excellent

Nat

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay was comfortable and the food at Cedar Stone was excellent.
Stayed 2 nights in Aug 2023

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place and close to everything
A very nice place. The staff was very friendly. We were with a special needs person and they were accommodating. Being connected to the mall was a big plus.
Stayed 4 nights in Jul 2023

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nicest Marriott I've ever been in and most properties of this quality usually come with rude (snobby) hosts but, no... they were extremely helpful and courteous!
Stayed 1 night in Jul 2023

10/10 Excellent

Heather, jeffersonville

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely property
Stayed 1 night in Jul 2023

2/10 Terrible

Michael, Washington

Stayed 1 night in Jul 2023

10/10 Excellent

Heather, jeffersonville

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel and lobby! We loved that the hotel was connected to the Mall of America-no need to go outside! Very clean, would definitely stay again.
Stayed 1 night in Jul 2023

10/10 Excellent

Christopher

Stayed 4 nights in Jun 2023

8/10 Good

Linda, Dallas

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The JW Marriott is a beautiful hotel, and the staff inside the hotel are great. If you want to go to Mall of America, can’t beat the location as you can actually walk directly to the mall from the hotel. The valet, has serious room for improvement; the valet is a third party company so they do not care and are extremely lazy. The pool is also not anything to get excited about. Extremely small and no hot tub. Overall, a nice stay at the JW, but be aware that the pool and valet suck there 😂
Stayed 3 nights in Jul 2023

10/10 Excellent

Robyn

Travelled with partner
Liked: Staff & service, property conditions & facilities
From the time I checked in until the time I checked out, all the staff were very courteous, helpful and extremely respectful. Will definitely stay again!
Stayed 3 nights in Jul 2023

10/10 Excellent

Susan

Stayed 1 night in Jul 2023

10/10 Excellent

Elliot

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023