View from property

Reviews of Pullman Miri Waterfront

4.5 out of 5
Pullman Miri Waterfront
Lot 1347, Miri Waterfront Commercial Centre, Miri, Sarawak

Reviews

8.6

Excellent

Rating 10 - Excellent. 246 out of 509 reviews" "
Rating 8 - Good. 189 out of 509 reviews" "
Rating 6 - Okay. 42 out of 509 reviews" "
Rating 4 - Poor. 23 out of 509 reviews" "
Rating 2 - Terrible. 9 out of 509 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Felicia

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The sea view of the room is great and the room is very spacious however we were quite disappointed with food service. We ordered our food at 6.30pm and 40 mins later our food hasn't arrived. I asked the waiter at 7.10pm what is the status on our food and he said it is going to take another 45mins. Almost 2 hours just for 4 dishes is very absurd. Therefore we had to cancel our order as we have an event to attend at 8pm. So we had to rush to a near by café to grab a quick bite.
Stayed 2 nights in Mar 2024
Response from Warm regards, Jean Guest Experience Manager. on 12 Mar,2024
Dear Felicia, We would like to apologize for the unpleasant experience and disappointment that you had experienced with your stay recently. Please be rest assured that my team and I take your feedback on board seriously. We want to assure you that your complaint and feedback will give us the opportunity to remedy any problem that may exist and help us to improve our service further. We appreciate your time and effort of putting up these constructive reviews. Thank you.

8/10 Good

siv

Travelled with group
Liked: Cleanliness, staff & service, amenities
Location was great. Facilities in the room were not checked for it's proper functioning such as the tv remote controller and the choking of the sink. I had to call the housekeeping twice to get them fixed.
Stayed 7 nights in Mar 2024
Response from Warm regards, Jean Guest Experience Manager. on 11 Mar,2024
Dear siv, Many thanks for your rating on your recent patron to Pullman Miri. We are delighted that you generally enjoyed your visit and appreciate you taking the time to let us know. We hope to have the pleasure of welcoming you back in the near future. Thank you.

10/10 Excellent

KM

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Warm regards, Jean Guest Experience Manager. on 29 Feb,2024
Dear KM, Many thanks for your rating on your recent patron to Pullman Miri. We are delighted that you generally enjoyed your visit and appreciate you taking the time to let us know. We hope to have the pleasure of welcoming you back in the near future. Thank you.

8/10 Good

HJ, Bandar Seri Begawan

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was ok.
Stayed 2 nights in Feb 2024
Response from Warm regards, Jean Guest Experience Manager. on 24 Feb,2024
Dear Hj, Many thanks for your rating on your recent patron to Pullman Miri. We are delighted that you generally enjoyed your visit and appreciate you taking the time to let us know. We hope to have the pleasure of welcoming you back in the near future. Thank you.

10/10 Excellent

Foo Deborah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoy the stay and breakfast with nice coffee. Speedy check in and out. Excellent services.
Stayed 3 nights in Feb 2024
Response from Warm regards, Jean Guest Experience Manager. on 24 Feb,2024
Dear Foo Deborah, Many thanks for your rating on your recent patron to Pullman Miri. We are delighted that you generally enjoyed your visit and appreciate you taking the time to let us know. We hope to have the pleasure of welcoming you back in the near future. Thank you.

4/10 Poor

Sady

Stayed 1 night in Feb 2024
Response from Sincerely, Jean Guest Experience Manager. on 5 Feb,2024
Dear Sady, We would like to apologize for the unpleasant experience and disappointment that you had experienced with your stay recently. Please be rest assured that my team and I take your feedback on board seriously. We want to assure you that your complaint and feedback will give us the opportunity to remedy any problem that may exist and help us to improve our service further. We appreciate your time and effort of putting up these constructive reviews.

10/10 Excellent

Eddie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for money
Stayed 1 night in Dec 2023
Response from Warm regards, Jean Guest Experience Manager. on 10 Jan,2024
Dear Eddie, Many thanks for your rating on your recent patron to Pullman Miri. We are delighted that you generally enjoyed your visit and appreciate you taking the time to let us know. We hope to have the pleasure of welcoming you back in the near future. Thank you.

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. Staff is very friendly and helpful. Hotel bar is very nice and friendly staff. Area is very nice. Local food is readily available across the street
Stayed 5 nights in Dec 2023
Response from Warm regards, Jean Guest Experience Manager. on 10 Jan,2024
Dear John, Many thanks for your rating on your recent patron to Pullman Miri. We are delighted that you generally enjoyed your visit and appreciate you taking the time to let us know. We hope to have the pleasure of welcoming you back in the near future. Thank you.

8/10 Good

Barry

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff upgraded me to an amazing room on the 22nd floor. That made my stay incredible. The Drinking Ape Lounge is amazing. Don’t order room service, the menu in the lounge is better!
Stayed 2 nights in Dec 2023
Response from Warm regards, Jean Guest Experience Manager. on 1 Jan,2024
Dear Barry, Many thanks for your rating on your recent patron to Pullman Miri. We are delighted that you generally enjoyed your visit and appreciate you taking the time to let us know. We hope to have the pleasure of welcoming you back in the near future. Thank you.

10/10 Excellent

mohd yusree mohd

Stayed 1 night in Dec 2023
Response from Warm regards, Jean Guest Experience Manager. on 25 Dec,2023
Dear Mohd Yusree Mohd, Many thanks for your rating on your recent patron to Pullman Miri. We are delighted that you generally enjoyed your visit and appreciate you taking the time to let us know. We hope to have the pleasure of welcoming you back in the near future. Thank you.

4/10 Poor

SHERWIN

Travelled with family and small children
Liked: Cleanliness, staff & service
executive room its like a normal room dnt have much complementary but its very clean
Stayed 1 night in Dec 2023
Response from Warm regards, Jean Guest Experience Manager. on 25 Dec,2023
Dear Sherwin, Thank you for taking the time to tell us about your experience at the Pullman Miri Waterfront. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

10/10 Excellent

LIM

Travelled with family
Stayed 2 nights in Dec 2023
Response from Warm regards, Jean Guest Experience Manager. on 13 Dec,2023
Dear Lim, Many thanks for your rating on your recent patron to Pullman Miri. We are delighted that you generally enjoyed your visit and appreciate you taking the time to let us know. We hope to have the pleasure of welcoming you back in the near future. Thank you.

6/10 Okay

Barry

Business traveller
Liked: Cleanliness, property conditions & facilities
Everything is QR coded, but the QR code at this hotel is all adds and spam. They pander to Halal over a veriaty of options. So No Pork! I went and purchased pork belly and enjoyed it in the lobby. The room servuce menu is unacceptable and difficult from the food served on the main floor. The 7th floor lounge staff is rude and horrible. The only good place in the hotel is the Drinking Ape Bar. The staff there are perfect. I will not be returning when i am in Miri.
Stayed 4 nights in Nov 2023
Response from Warm regards, Jean Guest Experience Manager. on 1 Dec,2023
Dear Barry, Thank you for taking the time to tell us about your experience at the Pullman Miri Waterfront. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. For your information, in Malaysia most of the hotels are pork free. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

10/10 Excellent

Cecelia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent facilities and a great buffet breakfast.
Stayed 5 nights in Nov 2023
Response from Warm regards, Jean Guest Experience Manager. on 20 Nov,2023
Many thanks for your rating on your recent patron to Pullman Miri. We are delighted that you generally enjoyed your visit and appreciate you taking the time to let us know. We hope to have the pleasure of welcoming you back in the near future. Thank you.

10/10 Excellent

Hajah

Liked: Cleanliness, staff & service, property conditions & facilities
NICE VIEW
Stayed 1 night in Nov 2023
Response from Warm regards, Jean Guest Experience Manager. on 17 Nov,2023
Dear Hajah, Many thanks for your rating on your recent patron to Pullman Miri. We are delighted that you generally enjoyed your visit and appreciate you taking the time to let us know. We hope to have the pleasure of welcoming you back in the near future. Thank you.

10/10 Excellent

omar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good location
We like so much staying at pullman miri because of location and most of the room has nice view. and safe place to stay
Stayed 1 night in Nov 2023
Response from Warm regards, Jean Guest Experience Manager. on 13 Nov,2023
Dear Omar, Many thanks for your rating on your recent patron to Pullman Miri. We are delighted that you generally enjoyed your visit and appreciate you taking the time to let us know. We hope to have the pleasure of welcoming you back in the near future. Thank you.Warm regards, Jean Guest Experience Manager.

4/10 Poor

Koo Boon

Stayed 1 night in Nov 2023
Response from Warm regards, Jean Guest Experience Manager. on 13 Nov,2023
Dear Koo Boon, Thank you for bringing this to our attention. We’re sorry you had a bad experience. We’ll strive to do better.

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very hard to fault the Pullman in Miri, we found the position of the hotel was most probably its worst feature,we like to walk if possible to shopping etc and the Pullman has many roads to cross to get there. However the hotel had stunning views from our room of the city and ocean We would like thank all staff for making us feel welcome and for going out of their way to make our visit special
Stayed 6 nights in Nov 2023
Response from Warm regards, Jean Guest Experience Manager. on 10 Nov,2023
Dear Robert, Thank you for taking the time to share your rating. We hope to welcome you back to our hotel very soon!

10/10 Excellent

Hadi Dinie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and nice room
Nice executive room and so clean. I would love to stay here for my next trip
Stayed 1 night in Nov 2023
Response from Cassey on 6 Nov,2023
Thank you so much for your kind review! Please feel free to stay here again in the future. We'll be excited to serve you!

10/10 Excellent

Kiem Lee

Stayed 1 night in Oct 2023
Response from Warm regards, Jean Guest Experience Manager. on 31 Oct,2023
Dear Kiem Lee, Many thanks for your rating on your recent patron to Pullman Miri. We are delighted that you generally enjoyed your visit and appreciate you taking the time to let us know. We hope to have the pleasure of welcoming you back in the near future. Thank you.

8/10 Good

Jew Hin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2023
Response from Warm regards, Jean Guest Experience Manager. on 9 Oct,2023
Many thanks for your rating on your recent patron to Pullman Miri. We are delighted that you generally enjoyed your visit and appreciate you taking the time to let us know. We hope to have the pleasure of welcoming you back in the near future. Thank you.

10/10 Excellent

SEOHLENG

Stayed 1 night in Oct 2023
Response from Warm regards, Jean Guest Experience Manager. on 6 Oct,2023
Dear SEOHLENG, Many thanks for your rating on your recent patron to Pullman Miri. We are delighted that you generally enjoyed your visit and appreciate you taking the time to let us know. We hope to have the pleasure of welcoming you back in the near future. Thank you.

8/10 Good

thian, saratoga

Liked: Cleanliness
Stayed 2 nights in Sep 2023
Response from Warm regards, Jean Guest Experience Manager. on 6 Oct,2023
Dear Thian, Many thanks for your rating on your recent patron to Pullman Miri. We are delighted that you generally enjoyed your visit and appreciate you taking the time to let us know. We hope to have the pleasure of welcoming you back in the near future. Thank you.

6/10 Okay

Morag

Travelled with family
Disliked: Staff & service
Hotel was centrally located to access the amenities in Miri. Check in was terrible bearing in mind we were a party of 4 , checked in twice to same hotel in one week. Stay was 5 nights in total. Both times we checked in the queue was lengthy & it was difficult to speak to Reception staff at other times due to delays.
Stayed 2 nights in Sep 2023
Response from Warm regards, Jean Guest Experience Manager. on 28 Sept,2023
Dear Fiona Yang, We would like to apologize for the unpleasant experience and disappointment that you had experienced with your stay recently. Please be rest assured that my team and I take your feedback on board seriously. We want to assure you that your complaint and feedback will give us the opportunity to remedy any problem that may exist and help us to improve our service further. We appreciate your time and effort of putting up these constructive reviews.

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pullman has an excellent location where you can reach almost all hotspots in Miri within 30 minutes by walking.
Stayed 7 nights in Aug 2023
Response from Warm regards, Jean Guest Experience Manager. on 9 Sept,2023
Dear Micheal, Many thanks for your rating on your recent patron to Pullman Miri. We are delighted that you generally enjoyed your visit and appreciate you taking the time to let us know. We hope to have the pleasure of welcoming you back in the near future. Thank you.Warm regards, Jean Guest Experience Manager.

10/10 Excellent

md

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic stay with family
Amazing service and location with safe oarking and amazing breakfast. The rooms was slightly dusty,probably due to the full capacity during the school holiday,but the friendliness and expertise of the staff made up for it.will definitely stay here again
Stayed 1 night in Sep 2023
Response from Sincerely, Jean Guest Experience Manager. on 4 Sept,2023
Dear Md, Thank you for letting us know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.

2/10 Terrible

MOHD NOOR AL SUFRI

Stayed 1 night in Sep 2023
Response from Sincerely, Jean Guest Experience Manager. on 5 Sept,2023
Dear MOHD NOOR AL SUFRI, We apologize that our service did not satisfy your expectations.

10/10 Excellent

Valentine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous Staff, rooms and beds!
Had a very fabulous stay here with big rooms and extremely comfortable beds! There were initially some minor issues with the room but it was all wonderfully and professionally sorted out by the Duty Manager, Mr Fezelerie Bangau, who was exemplary of the high standards of Pullman Hotel group. The hotel location was also great as it was just a 2-minute short walking distance to 2 seafood restaurants. Highly recommended!
Stayed 2 nights in Aug 2023
Response from Warm regards, Jean Guest Experience Manager. on 12 Aug,2023
Dear Valentine, Many thanks for your rating on your recent patron to Pullman Miri. We are delighted that you generally enjoyed your visit and appreciate you taking the time to let us know. We hope to have the pleasure of welcoming you back in the near future. Thank you.

8/10 Good

Jarand, Singapore

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just spent a night in the hotel. Lobby was nearly shut down due to an event, there was a concert in front of the lobby so no space for the car to stop. No bell boy service - so we wheeled the luggage trolley ourselves.
Stayed 1 night in Jul 2023
Response from Warm regards, Jean Guest Experience Manager. on 12 Aug,2023
Dear Jarand, We would like to apologize for the unpleasant experience and disappointment that you had experienced with your stay recently. Please be rest assured that my team and I take your feedback on board seriously. We want to assure you that your complaint and feedback will give us the opportunity to remedy any problem that may exist and help us to improve our service further. We appreciate your time and effort of putting up these constructive reviews.

8/10 Good

Jennifer

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Confortable
It's a comfortable and pleasant stay
Stayed 2 nights in Jul 2023
Response from Warm regards, Jean Guest Experience Manager. on 12 Aug,2023
Dear Jennifer, Many thanks for your rating on your recent patron to Pullman Miri. We are delighted that you generally enjoyed your visit and appreciate you taking the time to let us know. We hope to have the pleasure of welcoming you back in the near future. Thank you.

8/10 Good

Roswati

Stayed 1 night in Jul 2023
Response from Warm regards, Jean Guest Experience Manager. on 12 Aug,2023
Dear Roswati, Many thanks for your rating on your recent patron to Pullman Miri. We are delighted that you generally enjoyed your visit and appreciate you taking the time to let us know. We hope to have the pleasure of welcoming you back in the near future. Thank you.

10/10 Excellent

Kuet

Travelled with family
Liked: Amenities
Very convenient location and centre to every things. I love the location and staff in hotel
Stayed 7 nights in Jul 2023
Response from Warm regards, Jean Guest Experience Manager. on 25 Jul,2023
Dear Kuet, Many thanks for your rating on your recent patron to Pullman Miri. We are delighted that you generally enjoyed your visit and appreciate you taking the time to let us know. We hope to have the pleasure of welcoming you back in the near future. Thank you.

10/10 Excellent

Stephanie

Stayed 1 night in Jul 2023
Response from Warm regards, Jean Guest Experience Manager. on 25 Jul,2023
Dear Stephanie, Many thanks for your rating on your recent patron to Pullman Miri. We are delighted that you generally enjoyed your visit and appreciate you taking the time to let us know. We hope to have the pleasure of welcoming you back in the near future. Thank you.

8/10 Good

Suryani

Stayed 4 nights in Jun 2023
Response from Warm regards, Jean Guest Experience Manager. on 24 Jul,2023
Dear Suryani, Many thanks for your rating on your recent patron to Pullman Miri. We are delighted that you generally enjoyed your visit and appreciate you taking the time to let us know. We hope to have the pleasure of welcoming you back in the near future. Thank you.

10/10 Excellent

Ken, Arlington

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very modern place! Of course, the breakfast is out of this world with so many choices! The pool is the place to be! Great seafood restaurants around too!
Stayed 2 nights in Jun 2023
Response from Warm regards, Jean Guest Experience Manager. on 26 Jun,2023
Dear Ken, Many thanks for your rating on your recent patron to Pullman Miri. We are delighted that you generally enjoyed your visit and appreciate you taking the time to let us know. We hope to have the pleasure of welcoming you back in the near future. Thank you.

8/10 Good

Sui Chee

Stayed 1 night in Jun 2023
Response from Warm regards, Jean Guest Experience Manager. on 19 Jun,2023
Dear Sui Chee, Many thanks for your rating on your recent patron to Pullman Miri. We are delighted that you generally enjoyed your visit and appreciate you taking the time to let us know. We hope to have the pleasure of welcoming you back in the near future. Thank you.

4/10 Poor

Kim Pooi

Business traveller
Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Service decreasing everytime
Stayed here for 1 night and this used to be my favourite hotel in Miri. I was given a room with a door adjacent to the next room. I could hear the next door guest clearly everytime she coughs. I booked a sea view but I was given a partial water view room Then comes the breakfast. I went down before 10 and many things were not available. There were no anchovies for nasi lemak and the only curry left is fish! Sorry but I don’t think I’ve taken nasi lemak fish curry. There are no other meat available in the whole restaurant. They have dim sum, the egg counter and noodles. They really need to improve their service.
Stayed 1 night in Jun 2023
Response from Warm regards, Jean Guest Experience Manager. on 13 Jun,2023
Dear Kim Pooi, We would like to apologize for the unpleasant experience and disappointment that you had experienced with your stay recently. Please be rest assured that my team and I take your feedback on board seriously. We want to assure you that your complaint and feedback will give us the opportunity to remedy any problem that may exist and help us to improve our service further. We appreciate your time and effort of putting up these constructive reviews. Thank you.

10/10 Excellent

Peter

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great rooms & view
Stayed 1 night in Jun 2023
Response from Warm regards, Jean Guest Experience Manager. on 6 Jun,2023
Dear Peter, Many thanks for your rating on your recent patron to Pullman Miri. We are delighted that you generally enjoyed your visit and appreciate you taking the time to let us know. We hope to have the pleasure of welcoming you back in the near future. Thank you.

10/10 Excellent

Gemma

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay
Perfect, amazing view over river. Walking distance to many bars and restaurants. Breakfast was amazing. Cakes in the cafe near reception look Amazing but taste disappointing.
Stayed 1 night in May 2023
Response from Warm regards, Jean Guest Experience Manager. on 31 May,2023
Dear Gemma, Many thanks for your rating on your recent patron to Pullman Miri. We are delighted that you generally enjoyed your visit and appreciate you taking the time to let us know. For the cakes, i will share your feedbacks with the chef. We hope to have the pleasure of welcoming you back in the near future. Thank you.

8/10 Good

Farah

Stayed 1 night in May 2023
Response from Warm regards, Jean Guest Experience Manager. on 29 May,2023
Many thanks for your rating on your recent patron to Pullman Miri. We are delighted that you generally enjoyed your visit and appreciate you taking the time to let us know. We hope to have the pleasure of welcoming you back in the near future. Thank you.

10/10 Excellent

Peter

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The large cool lobby is an indicator of what is to come. Large rooms (albeit an odd layout) with an excellent bathroom. Large soft comfortable beds. Well appointed room with muted decor. The infinity pool is beautiful with lovely views over the river and sea. No loungers though. There is a large sauna and jacuzzi. The men's steam room was out of order. Breakfast had very good coffee and an excellent array of foods though they did not vary in the time I was there. The staff were friendly. It really is a delightful place to stay.
Stayed 4 nights in May 2023
Response from Warm regards, Jean Guest Experience Manager. on 24 May,2023
Many thanks for your rating on your recent patron to Pullman Miri. We are delighted that you generally enjoyed your visit and appreciate you taking the time to let us know. We hope to have the pleasure of welcoming you back in the near future. Thank you.

10/10 Excellent

GOON HOE

Liked: Cleanliness, staff & service, property conditions & facilities
I like the space of the room.
Stayed 3 nights in May 2023
Response from Warm regards, Jean Guest Experience Manager. on 16 May,2023
Dear Goon Hoe, Many thanks for your rating on your recent patron to Pullman Miri. We are delighted that you generally enjoyed your visit and appreciate you taking the time to let us know. We hope to have the pleasure of welcoming you back in the near future. Thank you.

10/10 Excellent

Mohamed

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Quaint, very accessible and clean hotel. great service and great breakfast options
Stayed 2 nights in May 2023
Response from Warm regards, Jean Guest Experience Manager. on 15 May,2023
Dear Mohamed, Many thanks for your rating on your recent patron to Pullman Miri. We are delighted that you generally enjoyed your visit and appreciate you taking the time to let us know. We hope to have the pleasure of welcoming you back in the near future. Thank you.

8/10 Good

Lawrance

Stayed 1 night in Apr 2023
Response from Warm regards, Jean Guest Experience Manager. on 10 May,2023
Dear Lawrance, Many thanks for your rating on your recent patron to Pullman Miri. We are delighted that you generally enjoyed your visit and appreciate you taking the time to let us know. We hope to have the pleasure of welcoming you back in the near future. Thank you.

8/10 Good

Jeum Haw

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good and clean hotel
Stayed 1 night in Apr 2023
Response from Warm regards, Jean Guest Experience Manager. on 3 May,2023
Dear Jeum Haw, Many thanks for your rating on your recent patron to Pullman Miri. We are delighted that you generally enjoyed your visit and appreciate you taking the time to let us know. We hope to have the pleasure of welcoming you back in the near future. Thank you. Warm regards, Jean Guest Experience Manager.

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2023
Response from Warm regards, Jean Guest Experience Manager. on 24 May,2023
Many thanks for your rating on your recent patron to Pullman Miri. We are delighted that you generally enjoyed your visit and appreciate you taking the time to let us know. We hope to have the pleasure of welcoming you back in the near future. Thank you.

2/10 Terrible

Agnes

Stayed 1 night in Apr 2023
Response from Warm regards, Jean Guest Experience Manager. on 3 May,2023
Dear Agnes, We would like to apologize for the unpleasant experience and disappointment that you had experienced with your stay recently. Please be rest assured that my team and I take your feedback on board seriously. We want to assure you that your complaint and feedback will give us the opportunity to remedy any problem that may exist and help us to improve our service further. We appreciate your time and effort of putting up these constructive reviews. Thank you.

6/10 Okay

JOHAR HATIMBHAI

Stayed 4 nights in Apr 2023
Response from Warm regards, Jean Guest Experience Manager. on 24 May,2023
Many thanks for your rating on your recent patron to Pullman Miri. We are delighted that you generally enjoyed your visit and appreciate you taking the time to let us know. We hope to have the pleasure of welcoming you back in the near future. Thank you.

4/10 Poor

Chiam

Business traveller
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2023
Response from Warm regards, Jean Guest Experience Manager. on 1 May,2023
Dear Chiam, We would like to apologize for the unpleasant experience and disappointment that you had experienced with your stay recently. Please be rest assured that my team and I take your feedback on board seriously. We want to assure you that your complaint and feedback will give us the opportunity to remedy any problem that may exist and help us to improve our service further. We appreciate your time and effort of putting up these constructive reviews. Thank you.

8/10 Good

Maiza

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Amazing
Amazing.. Sahur buffet was great.
Stayed 2 nights in Apr 2023
Response from Sincerely, Jean Guest Experience Manager. on 10 Apr,2023
Dear Maiza, Many thanks for your rating on your recent patron to Pullman Miri. We are delighted that you generally enjoyed your visit and appreciate you taking the time to let us know. We hope to have the pleasure of welcoming you back in the near future. Thank you.