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Reviews of Club Serena Resort

3 out of 5
Club Serena Resort
Brgy Saavedra Basdaku, Moalboal

Reviews

7.6

Good

Rating 10 - Excellent. 17 out of 59 reviews" "
Rating 8 - Good. 25 out of 59 reviews" "
Rating 6 - Okay. 9 out of 59 reviews" "
Rating 4 - Poor. 4 out of 59 reviews" "
Rating 2 - Terrible. 4 out of 59 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Rebecca, Fredericksburg

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service
Stayed 1 night in Jan 2024

10/10 Excellent

Daisy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a very enjoyable stay at the resort. I wish there was a safety deposit box and a hair blower. Also the treehouse 2 that we stayed in doesn’t have warm water, it’s not working and the aircon is old and bit noisy. Other than that, everything is wonderful.
Stayed 1 night in Dec 2022

8/10 Good

Amir

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
-

8/10 Good

EVIE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022

8/10 Good

Christian

Liked: Cleanliness, staff & service
Very nice place. Quiet.
Stayed 6 nights in Feb 2020

8/10 Good

Carolina

Liked: Staff & service, room comfort
good
Staff is super friendly and it has a nice location for the ones who want to visit the falls. However, the room had a strong smell of mold, as it wals closed for many days. But i still recomend it!
Stayed 1 night in Feb 2020

6/10 Okay

Verified traveller

Travelled with partner
Hesitant if the room was really cleaned prior to us occupying it because there were termite droppings from the wood in the ceiling that fell on the floor pillow/rag below.
Stayed 1 night in Jan 2020

8/10 Good

Lily

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
WiFi connection in public areas are weak
Staff are helpful all full of hospitality. Toiletries provide convenience. Beach side is beautiful and quite. The road connects to the resort is unpaved and bumpy. It gets worse in raining day.
Stayed 3 nights in Jan 2020

8/10 Good

Verified traveller

Stayed 3 nights in Jan 2020

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2019

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beachfront hotel but inconvenient
The road to the hotel was a disaster. Should pave the holes on the ground. Stayed at the treehouse hoping for a honeymoon vacay but regretted this decision immediately once we are inside. - The cupboard was old, when we tried to open the door, it feel out and almost cut my bf's toes. -Only provided 2 complimentary water bottles, so if need more water you'll have to go to the restaurant to get a pitcher of water How inconvenient.Why cant you just put a water dispenser in the room and replace it once empty. The hotel I stayed in Moalboal did this and didn't expected a hotel that I paid more to be worse than it. - Phone in the room was out of order. If we needed anything we had to walk to the reception or restaurant. How inconvenient. I told the reception about this and she replied. I know. Why don't you fix it?? - The shower room door lock is out of order. They left a bucket in the shower room and we were wondering what it was for and realized it was to use to block the door when you are showering. Fix the damn door lock!! It's a hotel, not your house. - We found a dead lizard in the toilet. - There was this party going on next door, loud music and a guy talking all day all night. Came here to relax but felt disturbed all day. - Provided only 2 instant coffee Some people don't drink coffee. Where's the tea - Food in restaurant was pretty decent. On the pricier side but we came to enjoy the hotel and service. Staff in the restaurant were the only ones who gave good service
Stayed 1 night in Dec 2019

8/10 Good

Ben, Perth, Australia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2019

2/10 Terrible

Verified traveller

Stayed 3 nights in Nov 2019

10/10 Excellent

Jargalmaa

Travelled with group
Liked: Cleanliness, staff & service, room comfort
wifi should be available in the room
Stayed 1 night in Nov 2019

8/10 Good

Cristina

Liked: Cleanliness, staff & service, room comfort
Nice but Old
Club serena is in a very secluded place, nice for some privacy and peaceful stay. Rooms very spacious, clean but are a little outdated, toilet is old but full of toiletries, it was kind of hard to flush. No wifi in the room but it is ok. The facility is huge and clean. You could tell the place is really pretty at its time. Swimming pool is huge and beach in front, staff are really nice. Food at the restaurant is nice and reasonably priced. Staff at restaurant are superb.
Stayed 1 night in Nov 2019

6/10 Okay

NA

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The scenery
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amzing place with a great staff. They treated us so well and the food is amazing!! Very private and nice.
Stayed 1 night in Oct 2019
Response from CLub Serena Team on 25 Nov,2019
Hi sir/ ma’am, Thank you for staying with us and your kind review. We are delighted to note that you had a pleasant experience on your stay with us. Looking forward on welcoming you on your next stay with us. Again thank you. Kindest regards, Club Serena Team

6/10 Okay

Geraldine

Stayed 2 nights in Oct 2019

10/10 Excellent

Fate

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort
Stayed 2 nights in Aug 2019

8/10 Good

Jenny May

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

6/10 Okay

Verified traveller

Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
Art, beach pool
Stayed 5 nights in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2019

6/10 Okay

Jérôme

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Good place but strange customer experience
We had a room with a very big bed for 4 adults. We asked to have matresses for 2 of us. That was strange...
Stayed 1 night in Aug 2019

6/10 Okay

Jenny May

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Stayed 2 nights in Jul 2019

8/10 Good

Verified traveller

Stayed 2 nights in Jul 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is serene, rejuvenating, and extremely close to a beachfront that is picture perfect (at high tide). However, it is relatively far from a nearby shopping centre or a provision shop, so make sure you come with your supplies stocked up! E.g. Snacks/titbits/Cup Noodles =) That being said, it is very quiet compared to the nearby town or the hustle and bustle of Philippines cities! A really good place to kick back, relax, and reset your body, mind and soul together with your significant other. P.S. The rooms have really nice designs too!
Stayed 2 nights in Jul 2019

2/10 Terrible

Verified traveller

Liked: Amenities, property conditions & facilities
Stayed 1 night in Jul 2019

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to relax. Quiet and peacefull
Stayed 1 night in Jun 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff! A great place to just chill especially for people who loves the beach. The Tree House was a cool place to hang out with friends and family after a day of swimming.
Stayed 1 night in Jun 2019

8/10 Good

Verified traveller

Liked: Staff & service, amenities
Their staff were awesome.
Stayed 1 night in May 2019

8/10 Good

oninnn

Travelled with family
Liked: Cleanliness, staff & service, amenities
great pool and friendly staff.
Stayed 1 night in May 2019

10/10 Excellent

Myrle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A home away from home
It was just what we are looking for. Nice, clean, quiet, not crowded, and most of all, excellent service. The pool is very clean, well-maintained. The restaurant is a very pleasant place for extended stay after a meal. Very accomodating staff.
Stayed 3 nights in May 2019

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Theres no internet connection no tv inside the room
Stayed 1 night in May 2019

8/10 Good

Rita

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The atmosphere is so laid-back and provincial it feels like home. The staff are very nice as well.
Stayed 2 nights in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2019

8/10 Good

Verified traveller

Stayed 2 nights in Mar 2019

10/10 Excellent

Matt, Saskatchewan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The tree-house we stayed in was very cozy and very short distance to the beach. The restaurant was very well situated by the pool and beach and offered amazing vies of the ocean and sunset every evening. The staff were very polite and extremely helpful in setting up acitivites for us.
Stayed 5 nights in Mar 2019

10/10 Excellent

Michele

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We loved this beach side resort with fabulous snorkeling on the coral reef out front. Staff were phenomenal and attentive to every need. We stayed 4 nights and ate all our meals at the hotel. Good food with lots of choices. The pools are wonderful especially one by ocean. There are lots of places to hang out and relax as that is the message here, relax. Our room was Rajah and it is large with comfy king bed and sitting room. Spacious bath with toiletries provided. We ended an 8 week holiday here and we had the most relaxing time. MJ, John Jay, Roland and Josh took great care of us so that we felt so relaxed and had pleasurable vacation. Thank you! If we come back this is where we will stay and highly recommend. Oh and sunsets are amazing! Saw turtles every day.
Stayed 3 nights in Feb 2019

4/10 Poor

Marie

Disliked: Cleanliness, property conditions & facilities, room comfort
Don't go - maybe after the new owner takes over
This resort is in utterly poor condition which is sad as it has great potential. But its very dirty in the rooms, even after conplaining three times our closet was still full of durty, moldy pillows. I found a cockroach underneath my pillow and in the bathroom. It is supposed to be sold - lets hope the new owner gets it back into shape.
Stayed 6 nights in Feb 2019

8/10 Good

Kim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Peaceful and relaxing, with great snorkeling
This is a little off the beaten track and when you drive towards the hotel you do wonder....and then arrive! The hotel is quiet, with two pools, well maintained grounds, swept more often than my floor at home. The service was nice. If you are wanting to relax in the peace and quiet...this is the place for you. The snorkeling was some of the best that we have experienced, from many locations around the world, they drop drivers off in front of the hotel to explore the depths and coral., about 200+ feet offshore (there is a concrete path that leads you out). Food was great and to sit and eat/drink by the water was amazing. Nice sand and so quiet you have a lot of beach to yourself. Enjoy as we did.
Stayed 1 night in Jan 2019

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
It was overall fine. The only downside is the food it doesn’t taste good for the price and the staff are not welcoming. Poor service.
Stayed 1 night in Jan 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice and quiet place at White Beach. The Treehouses are really nice and privacy is guaranteed. Internet was slow and both Smart and Globe signal were very weak.
Stayed 3 nights in Jan 2019

6/10 Okay

Gary C

Liked: Staff & service
Club Serena
The room itself is very old looking with a cute window curtain. The rest of the room, however, needs updating.
Stayed 2 nights in Jan 2019

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018

8/10 Good

Niña Marie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A little inconvenience but still we really like it
we booked rajah room and its almost perfect except for not having a locks on all its windows which makes me awake all night worried that someone might enter our rooms and get our stuff, no security box inside. we parked in front of our cottage which is very convenient for unloading and loading our stuff. Beach have a nice view but the water is full of sharp stones and hurt our feet . But we really enjoy the sand and the small boat in the pool. Services are nice, food are average, expect an additional 12% Vat on your food bill. They let us stay in their cabanas for lunch even after we check out. All in all we enjoy our visit
Stayed 1 night in Dec 2018

8/10 Good

JAEWON

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
휴식하기 좋습니다. 깨끗하고 친절해요
숙소 시설과 수영장등 시설은 조금 낡은 부분이 있으나, 깨끗하게 관리되어서 사용하는데 문제는 없습니다. 주변 풍경이 굉장히 좋고 내부의 조경도 훌륭합니다. 직원분들은 모두 친절하고 굉장히 프로페셔널 합니다. 다만 레스토랑이 저희 입맛에 안맞아서 일수도 있겠지만, 맛에 대하여 개선할 필요가 있을 것 같아요.
Stayed 3 nights in Jan 2023

2/10 Terrible

YUJIN

Stayed 3 nights in Dec 2022

6/10 Okay

Verified traveller

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
규모가 작은 리조트지만 수영장이 2개나 있고 바로 앞에 비치가 있어 물놀이 하기에 그만입니다. 위치상 워낙 외딴 곳이라 교통편을 걱정했는데 호텔측에 요청하면 바로 트라이시클을 불러주어 편하게 이용하였습니다. 단 트라이시클 요금은 운전사와 네고하여 지불해야 합니다. 리조트 측에서는 가격 협상에 관여하지 않더군요. 3가족이 함께 사용하여 여러 룸을 들어가볼수 있었는데 룸마다 특색이 있어 재미있었습니다. 전반적으로 모든 룸이 널찍한 편입니다. 로비에는 직원이 항상 상주해있지 않아서 벨을 누르고 기다리거나, 다른 직원에게 불러달라고 하거나, 직접 찾으러 다니는 일도 있을 수 있습니다. 워낙 여유로운 곳이므로 도심호텔의 신속정확함은 기대하지 않는것이 좋습니다.
Stayed 2 nights in Jan 2020