View from room
Check availability

Reviews of Azul Margarita Beach Resort

3 out of 5
Azul Margarita Beach Resort
Off Mombasa - Malindi Highway, Mombasa, Mombasa

Reviews

7.6

Good

Rating 10 - Excellent. 11 out of 43 reviews" "
Rating 8 - Good. 18 out of 43 reviews" "
Rating 6 - Okay. 9 out of 43 reviews" "
Rating 4 - Poor. 3 out of 43 reviews" "
Rating 2 - Terrible. 2 out of 43 reviews" "

7.6/10

Cleanliness

8.4/10

Staff & service

6.4/10

Amenities

6.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

8/10 Good

Adan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nearness to the beach
Stayed 4 nights in Nov 2022

4/10 Poor

Sherif

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Stayed 1 night in Jul 2022

6/10 Okay

Brigitte

Disliked: Cleanliness, property conditions & facilities, room comfort
The staff was very friendly. I booked a balcony sea view but ended up with patio garden view and later got moved to a pool view. Staff said it was hotel.coms fault. When confronting hotel.com they did not want to accept the mistake even though the email confirmation clearly showed I paid for a balcony sea view. Pool needs some cleaning. It is right on the beach but due to constant high tides it is difficult to walk on the beach. Plus the beach is not very clean.
Stayed 3 nights in Feb 2020

10/10 Excellent

Ann

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was an amazing stay in the hotel...great customer service especially from the receptionist maua and the other girls..we will definitely come again in December ♥️
Nice view🤗
Stayed 1 night in Feb 2020

6/10 Okay

neria

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Good
In total the price is good in exchange for what you got. There was not hot water in the shower and iven after a complain didnt fiz it in all my staying. And only one big towel no face towels at all.
Stayed 6 nights in Dec 2019

8/10 Good

Omongbale

Stayed 5 nights in Sep 2019

6/10 Okay

Verified traveller

Travelled with group
Liked: Staff & service
I was unimpressed about the night shift front desk administrator. They could have done better.
Stayed 3 nights in Sep 2019
Response from mauwa on 13 Sept,2019
noted with thanks,kindly let us know what happen during the night

6/10 Okay

Fahda

Liked: Cleanliness
Just average nothing truly stood out to me apart from the beach
Stayed 5 nights in Jul 2019

6/10 Okay

Verified traveller

Business traveller, Travelled with group
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Scenic location along the Indian Ocean coast was very appealing, and staff was friendly. Rooms were spacious, but not well maintained. (The A.C. in my room needed servicing, and shower water was saline and cold.) Buffet meals were OK, but a bit pricey given the cuisine.
Stayed 2 nights in Jun 2019

4/10 Poor

Verified traveller

Stayed 14 nights in May 2019

10/10 Excellent

DonHarris, Chicago, us

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is cery nice. The rooms are large and very accommodating.
Stayed 8 nights in Mar 2019

10/10 Excellent

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. The manager was always around making sure that I and my friends were taken care of.
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The manager and staff were extremely professional and helpful.
Stayed 6 nights in Mar 2019

8/10 Good

Verified traveller

Liked: Staff & service
Really nice pool. Average rooms. With air conditioning, which is the most important part. Wifi works well the majority of the time. It’s good for the price. Just make sure your sheets are clean. The staff is exceptional though and will help you with whatever you need. Especially Doris who works at reception and is one of the most amazing and helpful people I have ever met. Such a genuinely kind person and really interested in helping you as best as she can. She made my stay worth it all on her own. The hotel is lucky to have her.
Stayed 2 nights in Jan 2019
Response from Jackie on 14 Jan,2019
Thank you.we look forward to hosting you again and again.

6/10 Okay

Christine

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Beautiful convenient location but apartments in need of refurbishment
Stayed 2 nights in Dec 2018
Response from Jacky on 8 Jan,2019
Noted and thank you for letting us know.

8/10 Good

POCHIRAJU, Athi River , Kenya

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well accessible to the beach. Some minor repairs to be done
Stayed 2 nights in Dec 2018
Response from Jacky. on 2 Jan,2019
Noted and thank you for choosing Azul Margarita.

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
Good service
The apartment was fine and the service was very good but the hot plates on the cooker were rusted and the pots and frying pans smelt damp and mouldy
Stayed 3 nights in Oct 2018
Response from Jacky. on 24 Oct,2018
Thank you for your comment. We promise you that we will work on the mentioned points.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2018

8/10 Good

Kelvin, Royal Palm Beach, Fl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I have been staying at this hotel for 8 years. It is my preferred location after coming to Mombasa for 24 years. The staff is excellent and the manager is very helpful.
Stayed 2 nights in Sep 2018
Response from Jackie on 21 Sept,2018
Thank you Kelvin we appreciate.

8/10 Good

Andy, Dubai

Liked: Staff & service, room comfort
Nice hotel right on the beach. Staff were great, very helpful in every way. Facilities need some upgrading to bring them up to standard. Cupboards needed cleaning, and provision of utensils for self catering were not adequate.
Stayed 5 nights in Jul 2018
Response from jacky. on 7 Aug,2018
Thank you for your comment,we promise you that we will work on the mentioned areas.

10/10 Excellent

Lorenzo

Liked: Cleanliness, staff & service, property conditions & facilities
Everything perfect, I will come back for sure
Stayed 14 nights in Feb 2024
Response from Fredrick on 18 Feb,2024
Thank you and welcome back for more exciting experience with us. Our pleasure being your host

6/10 Okay

Lars

Disliked: Property conditions & facilities
Nette Lage, relativ nahe an der Innenstadt und mit direktem Strandzugang. Allerdings hatte ich keine Möglichkeit im Vorfeld mit dem Hotel in Kontakt zu treten, da auf meine Nachrichten im Portal niemand reagiert hat und die angegebene Telefonnummer auch nicht stimmt. Den vermeintlich kostenlosen Transfer zum Flughafen gibt es leider auch nicht. Dieser kostet und ist leider auch fast drei mal so teuer wie Uber.
Stayed 4 nights in Oct 2022

10/10 Excellent

Roland

Liked: Cleanliness, staff & service
Architektur und Logisigk der Hotelanlage
Stayed 1 night in Sep 2022
Response from Jacky on 14 Sept,2022
Thank you for choosing Azul Margarita Beach Resort.We look forward to hosting you again and again.Welcome.

10/10 Excellent

Mona Haug

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 14 nights in Feb 2020

8/10 Good

Gerd Wenche

Liked: Cleanliness, staff & service
Hyggelig leilighetshotel ved stranden!
Vi hadde 17 hyggelige døgn på Azul Margarita. De hadde ikke nok 1-roms seaview leiligheter, som bestilt, (missforståelse fra Hotel.com?), men god service fra all betjening, gjorde at vi trivdes godt, selv uten seaview. Manglende kjøkkenutstyr og defekt komfyr, ble raskt ordnet!! Bra! Vask av leilighet, rene håndklær og rent sengetøy hver dag!!! :-) Bra bad, stue, soverom, men spesielt kjøkkendel, kraner etc., trenger litt oppgradering. Safe i leilighet! Romslig terrasse! Uteområdet helt ok, og rett ved stranden. Vi kommer gjerne tilbake, men vil neste gang forsikre oss om seaview .
Stayed 17 nights in Feb 2020

8/10 Good

Bernhard

Liked: Cleanliness, staff & service, room comfort
Sehr schön, grosser Pool mit Bar
Stayed 1 night in Mar 2020

10/10 Excellent

Geir

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mye for pengene!
Hotellet slitent. Men personalet og servicen på hotellet er fantastisk! Vi fikk først rom som ikke var ok, deretter gratis oppgradering. Og renhold veldig bra! Hotellet ligger v stranda. Kun ei trapp ned. Gode solsenger v hotellet. Og fantastisk basseng! God temperatur i poolen
Stayed 7 nights in Feb 2020

8/10 Good

mastercard

Liked: Cleanliness, room comfort
Trivselresa.
Hade problem vid incheckningen, rummet som jag fick saknade kylskåpet och allt kök tillbehör, utan balkong. Vilket jag hade betald för en studio med allt tillbehör. Sedan jag protesterade och visade min boknings information på mitt Hotels.com app de byte mitt rum till det bättre dö är också fattades allt köks tillbehör efter begäran dem ordnade dagen efter. Då var jag nere i resorptionen och pratade med de ni gå bestämma er vad ni vill kalla er Hotel eller Apartman. Hyr ni ut apartment med kök då få rummet stämma över med det ni lovar på internet när hästen landar.
Stayed 5 nights in Feb 2020

10/10 Excellent

Elena

Liked: Cleanliness, staff & service, room comfort
Stayed 7 nights in Dec 2019

8/10 Good

Verified traveller

Stayed 4 nights in Oct 2019

8/10 Good

Johan

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
Rummen var mycket slitna och vi fick ett sämre rum än vi bokat. Mycket sämre i verkligheten än på bilderna. Men mycket bra & serviceminded personal överlag.
Stayed 2 nights in Oct 2019

6/10 Okay

Verified traveller

L'accesso alla.spiaggia è un punto a favore. Ma l'accesso all'hotel è molto accidentato. Sono.stati fatti sforzi per il mantenimento della struttura, ma l'hotel rimane comunque al massimo un tre stelle. Scelto solo per 2 gg, per posizione sulla spiaggia e basso costo, dopo vacanza a diani.
Stayed 3 nights in Jun 2019
Response from Jacky on 20 Jun,2019
Thank you and welcome again.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Personal war stets freundlich und hilfsbereit. Das erste zimmer das ich beziehen sollte war eine katastrophe.
Stayed 25 nights in Apr 2019
Response from Jacky on 30 May,2019
Thank you for your comment Sir. We are very sorry for the bad experience you had on the first room.Our responsibility is to make your stay comfortable.

8/10 Good

Ralf

Liked: Staff & service, room comfort
Stayed 5 nights in May 2019

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Siehe E-Mail vom heutigen Tage, in der ich alles ausführlich nebst Fotos dargelegt habe.
Stayed 15 nights in Feb 2019

2/10 Terrible

Verified traveller

Stayed 15 nights in Feb 2019

8/10 Good

Ralf

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 13 nights in Jan 2019

10/10 Excellent

Filippo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
mombasa super cool
Super friengly stsff..Doris was very kind and the seimminpool duper beuty
Stayed 2 nights in Jan 2019
Response from Jacky on 28 Jan,2019
Thank you.

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Ett fantastiskt ställe att spendera sin semester på i goda vänners lag. Väldigt trevligt och bra bemötande av personal! Något slitna rum, då framför allt badrum och kök. Omgivningen låg oerhört vackert till precis på stranden!
Stayed 5 nights in Dec 2018
Response from Jacky on 16 Jan,2019
Thank you.We have noted your concern and promise we will work on our bathrooms .

4/10 Poor

Roman

Liked: Staff & service
Disliked: Cleanliness, room comfort
Das einzig Gute, war das freundlich Personal
Das Zimmer, das Bad und vor allem die Zimmermöbel, waren für den Müll. So etwas habe ich noch in keinem Hotel, in keinem Land, erlebt.
Stayed 15 nights in Dec 2018
Response from Jacky on 8 Jan,2019
We've noted your concern. Thank you.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2018
Response from Reservations on 24 Oct,2018
Thank you.

8/10 Good

Sanat

Liked: Cleanliness, staff & service, room comfort
trivsel resa
mycket trevlig och hjälpsam personal.mycket bra läge in till stranden.
Stayed 6 nights in Sep 2018
Response from J on 4 Oct,2018
Thank you for staying with us and we are glad you found our staff helpful and you also loved the location. The Azul Margarita Team looks forward to hosting you again.

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Trivsam lägenhet, Bamburi Beach
Bra lägenhet med bra läge och havsutsikt, trevlig hjälpsam personal. Köksutrustningen kunde ha varit bättre.
Stayed 14 nights in Jul 2018
Response from Rebecca on 5 Sept,2018
Dear Christina, Thank you for choosing to stay at Azul Margarita Beach Resort on your visit to Mombasa and for taking time to give us your feed back. We are glad you enjoyed your stay with us. Action plan to improve the kitchen equipment has been done and we hope to give you a much better experience on your next visit. Thank you once more. Kind regards, Judy