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Krystal Monterrey

4.0 star property
Hotel with free parking, a short walk to Macroplaza

Choose dates to view prices

Photo gallery for Krystal Monterrey

Lobby
Bar (on property)
Minibar, in-room safe, iron/ironing board, free cots/infant beds
View from property
Indoor pool

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Bar
  • Parking included
  • Laundry
  • Gym
  • Room service

Room options

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About the area

Map
Calle Corregidora 519, Monterrey, NLE, 64000

What's nearby

  • Macroplaza - 5 min walk - 0.5 km
  • Auditorium Pabellón M - 5 min walk - 0.5 km
  • Basilica de Guadalupe - 14 min walk - 1.2 km
  • Fundidora Park - 2 min drive - 1.6 km
  • Cintermex - 4 min drive - 2.7 km

Getting around

  • General I. Zaragoza Station - 4 min walk
  • Monterrey, Nuevo León (MTY-General Mariano Escobedo Intl.) - 27 min drive

Restaurants

  • ‪Carl's Jr. - ‬2 min walk
  • ‪Panem At Hotel Kavia - ‬2 min walk
  • ‪Picas Buffet - ‬2 min walk
  • ‪Barandales - ‬2 min walk
  • ‪Las Alitas Centro - ‬3 min walk

About this property

Krystal Monterrey

Upscale hotel near Macroplaza
An airport shuttle, shopping on-site and a coffee shop/cafe are just a few of the amenities provided at Krystal Monterrey. For some rest and relaxation, visit the sauna or the steam room. The on-site Mexican cuisine restaurant, Cafe Flores, offers breakfast, lunch and dinner. Free in-room WiFi is available to all guests, along with dry cleaning/laundry services and a bar.
You'll also find perks such as:
  • An indoor pool
  • Free self-parking
  • Buffet breakfast (surcharge), a round-trip airport shuttle (surcharge) and express check-out
  • Babysitting (surcharge), a TV in reception and a front desk safe
Room features
All 207 rooms have comforts such as 24-hour room service and air conditioning, as well as thoughtful touches such as free WiFi and safes.
More amenities include:
  • Sofa beds and free cots/infant beds
  • Bathrooms with baths and showers
  • LCD TVs with satellite channels
  • Coffee/tea makers, heating and daily housekeeping

Languages

English, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge)
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6 AM to noon for a fee: MXN 224 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Cafe Flores

Things to do

  • Gym
  • Indoor pool
  • Sauna
  • Shopping
  • Steam room
  • Stereo
  • TV in common areas

Family friendly

  • Babysitting (surcharge)
  • Free cot
  • In-room sofa bed
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 7 meeting rooms
  • Business centre
  • Conference space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible parking

More

  • 1 building
  • 12 floors
  • Designated smoking areas

Room amenities

Bedroom

  • Free cot
  • Sofa bed

Bathroom

  • Bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Shower/bathtub combination

Entertainment

  • LCD TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Heating
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in time starts at 3 PM

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Free cots are available on request at the property

Payment types at the property

Important information

Optional extras

  • Fee for buffet breakfast: from approximately MXN 224 per person

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Property is also known as

Fiesta Americana Hotel Monterrey
Fiesta Americana Monterrey
Fiesta Monterrey
Monterrey Fiesta
Fiesta Americana Centro Monterrey Hotel Monterrey
Fiesta Americana Monterrey Hotel
Monterrey Fiesta Americana
Krystal Monterrey Hotel
Krystal Monterrey Monterrey
Krystal Monterrey Hotel Monterrey

Frequently asked questions

Does Krystal Monterrey have a pool?

Yes, this property has an indoor pool.

Is Krystal Monterrey pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Krystal Monterrey?

Self-parking is free at this property.

What time is check-in at Krystal Monterrey?

Check-in begins at 3 PM.

What time is check-out at Krystal Monterrey?

Checkout is at noon.

Does Krystal Monterrey provide a shuttle to the airport?

Yes, there's an airport shuttle.

Where is Krystal Monterrey located?

Located in Monterrey Centro, this hotel is within a 10-minute walk of Monterrey Metropolitan Museum and Macroplaza. Fundidora Park is 1.2 mi (1.9 km) away. General I. Zaragoza Station is only a 4-minute walk and Padre Mier Station is 7 minutes.

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Krystal Monterrey Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 127 out of 243 reviews
Rating 8 - Good. 66 out of 243 reviews
Rating 6 - Okay. 31 out of 243 reviews
Rating 4 - Poor. 13 out of 243 reviews
Rating 2 - Terrible. 6 out of 243 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Ana Garcia de Presno

Liked: Cleanliness, staff & service
Good hotel bit no the best area
Stayed 1 night in Feb 2025

10/10 Excellent

MARIA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked everything about this Hotel.
Stayed 2 nights in Sep 2024

8/10 Good

Luis Fernando

Liked: Cleanliness, staff & service, amenities
Good value for the money. Well located
Stayed 5 nights in Oct 2024

10/10 Excellent

Htet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is centrally located. Staffs are nice.
Stayed 1 night in May 2024

10/10 Excellent

Sheldon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property has great and attentive staff; they even surprised us with dessert after we told them I was celebrating my anniversary. It is conveniently located near the Musuems, Paseo Santa Lucia, Barrio Antiguo, Mercado Juárez, and it’s an easy pick up point for any uber or excursion. It’s about a 10-15 minute ride to San Pedro Garza/Fashion Drive Mall and pretty convenient to the soccer stadiums.
Stayed 4 nights in Nov 2024

6/10 Okay

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I highly recommend this hotel the staff was very friendly. Our room had a excellent view of the city and very clean. The only thing I did not enjoyed was the parking i mean, you have to pay 160 for parking valet and you got to show a receipt to be able to go to your vehicle. I know they do it for security purposes but other than that my family enjoyed it here.
Stayed 2 nights in Jul 2024

8/10 Good

Rigel

Liked: Staff & service, amenities, property conditions & facilities
Personal amable
Stayed 3 nights in Apr 2024

8/10 Good

Enrique de Jesús

Rfefr
Stayed 1 night in Sep 2024

10/10 Excellent

benjamin

Liked: Amenities, property conditions & facilities
Goof
Stayed 5 nights in Nov 2024

8/10 Good

Jose Esteban Rodriguez

Liked: Cleanliness, staff & service, amenities
Pool was out of service.
Stayed 4 nights in Jun 2024

10/10 Excellent

Salvador

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ubicacion y condiciones del hotel muy buena, la limpieza y la vista de la habitacion excelentes.
Stayed 1 night in Mar 2025

6/10 Okay

Carlos

Stayed 2 nights in Apr 2025

10/10 Excellent

Victor Israel

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente experiencia
Stayed 3 nights in Apr 2025

4/10 Poor

Gabriela Alexandra Loyo

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Sábanas sucias y no las cambiaban, las toallas igual, si no pedíamos no ponían, no había jamón en el baño y tuvimos que hablar para que pusieran. Servicio de televisión reportamos que no había desde día 1 y nadie fue en los 4 días que estuvimos. Falta de higiene y servicio
Stayed 3 nights in Mar 2025

8/10 Good

Carlos Alberto Arellano

Liked: Amenities
Descuidado el hotel, instalaciones, amenidades y personal. Usan toallas raidas, no había toallas de mano y ni shampoo. Tuve que pedir dos veces para que me hicieran caso. El hotel está bien en términos generales, pero podría beneficiarse de mayor atención a detalles.
Stayed 3 nights in Mar 2025

8/10 Good

Carlos Javier

Liked: Cleanliness, staff & service, property conditions & facilities
Siento que a los cuartos les falta calidez, el mobiliario que tienen es muy básico. Además, el internet es muy lento y mi lavabo estaba tapado y nunca lo fueron a revisar.
Stayed 2 nights in Mar 2025

10/10 Excellent

Carolina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mel hotel es cómodo y accesible
Stayed 2 nights in Mar 2025

10/10 Excellent

Sergio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

8/10 Good

Gracia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy bien ubicado, bonitas instalaciones.
Stayed 3 nights in Jan 2025

2/10 Terrible

Verified traveller

Disliked: Staff & service

Pésimo atención a cliente

Buena ubicación, cama no tan cómoda y pésima atención a cliente. Toman tus pertenecias y resulta que nadie fué, no te resuelven y te responden de mala manera.
Stayed 2 nights in Jan 2025

6/10 Okay

Alberto

Disliked: Cleanliness, amenities
Muy mala experienvia en el Krystal Monterrey. No servia el aire acondicionado en la habitacion. Orbitz por favor saquen de su site que dice q tiene alberca… no la tiene y hacen mas de 5 años q no tiene. La convirtieron en espacio para conferencias. Las personas q alli trabajan la mayoria son demaciado serias. No son amables… aparte de los del desayuno y uno de los maleteros. El cuarto dejo mucho q pensar. Las llaves del agua son viejas y tiran agua por todos lados… el hotel tiene mas de 30 años y asi mismo las toallas tienen el mismo tiempo. Todas deshiladas y viejas. La realidad q le doy 3/10. La ubicacion no es mala pero esta miy feo al salir por el lado del restaurante… todo sucio y apesta mucho. Una de las noches la temperatura subio a 82F q don 28C y nonpodiamos dormir… el aire lo controlan en el hotel pues ni modo tubimos que hecharnos agua por encima fria por poder descansar un poco. La verdad me arrepiento de haberme quedado aqui. Sorry!
Stayed 3 nights in Jan 2025

10/10 Excellent

Salvador

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel muy lindo, limpio y el personl es amable.
Stayed 2 nights in Nov 2024

10/10 Excellent

Susana Carolina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hermoso, limpio, bien ubicado, la gente muy amable
Stayed 2 nights in Nov 2024

10/10 Excellent

GUILLERMO

Stayed 2 nights in Aug 2024

10/10 Excellent

Irma Esthela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sugiero tener secadora de cabello
Stayed 2 nights in Aug 2024