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Reviews of Regency Way Montevideo Hotel

3.5 out of 5
Regency Way Montevideo Hotel
Av. General Fructuoso Rivera 3377, Montevideo

Reviews

8.8

Excellent

Rating 10 - Excellent. 451 out of 912 reviews" "
Rating 8 - Good. 360 out of 912 reviews" "
Rating 6 - Okay. 70 out of 912 reviews" "
Rating 4 - Poor. 23 out of 912 reviews" "
Rating 2 - Terrible. 8 out of 912 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

9.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Larry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, we had a pleasant stay and would recommend.
Stayed 4 nights in Apr 2024

6/10 Okay

Virginia

Disliked: Staff & service
The hotel was ok.. the staff was ok but the lady up front was rude … they forgot de towel every single day we have to call them for the same thing .. but location was ok near to the mall ..
Stayed 9 nights in Mar 2024

10/10 Excellent

Karin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was clean, updated and bed/room was comfortable. Staff was excellent, spoke English, and gave us good recommendations for shopping and dining, etc. Included breakfast was delicious and plentiful. Location was convenient to who we were visiting and the park/zoo one block away was a fabulous discovery!
Stayed 2 nights in Mar 2024

8/10 Good

Eugenia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very crean and convenient.
Stayed 3 nights in Mar 2024

10/10 Excellent

Francisco J

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service, breakfast area was amazing!! two thumbs up!!
Stayed 4 nights in Feb 2024

8/10 Good

Jonathan

Travelled with family
Liked: Cleanliness, property conditions & facilities
Nobody recognize neither respects platinum status.
Stayed 3 nights in Feb 2024

10/10 Excellent

Lourdes

Bueno
Stayed 1 night in Feb 2024

6/10 Okay

Muhammad

Travelled with family and small children
Liked: Property conditions & facilities
Disliked: Cleanliness
Location was very good but room wasn’t very clean we complained the staff several times during our stay of 8 days but they didn’t bother
Stayed 6 nights in Nov 2023

8/10 Good

Nicholas, Plymouth

Liked: Cleanliness, staff & service
The suites are not very well kitted out (kettle and more crockery would be useful) On the first day toilet blocked and my towels were removed. After this service was excellent just a bad day. Pool a little small but useful facility to cool off in in evening. Breakfast an excellent arrangement of cold platter pastries and fruit.
Stayed 13 nights in Feb 2024

10/10 Excellent

ANA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer services was excellent
Stayed 8 nights in Jan 2024

4/10 Poor

Betsy

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is great. Unfortunately they need to work on cleanliness. Bathroom needs a major makeover with bleach. They offer plates w/no sponges or dish detergent. i will not be returning. U ask 4 clean towels and they dont come.
Stayed 4 nights in Jan 2024

10/10 Excellent

Luz Karime

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

MARET

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Excellent service when we arrived! Great reception and recommendations for nearby pizza and city tour. Breakfast was outstanding. Located near to zoo and bus. Front desk staff spoke excellent English
Stayed 2 nights in Nov 2023

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Buen hotel
Buen hotel cerca de shopping. El desayuno muy rico pero falta ensalada de fruta y productos light o bajos en grasas.El wifi regular y la piscina super-fría.El resto todo bien.
Stayed 2 nights in Nov 2023

8/10 Good

Jonathan

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Good 3 stars hotel in Montevideo
The hotel is an average 3 stars but with very good customer service. Lication is good considering Montevideo is small and dinning options are very good on a 10 blocks radio. The complimentary parking garage is a great future to leverage against other options. Is very hard to park in the city.
Stayed 1 night in Nov 2023

2/10 Terrible

Michael

Stayed 1 night in Nov 2023

8/10 Good

Julio Cesar

Liked: Cleanliness, staff & service, property conditions & facilities
Everything good, good breakfast
Stayed 1 night in Sep 2023

10/10 Excellent

Eduardo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have only have positive things to say about the hotel or staff, they were always very friendly and willing to help when needed Room was left spotless after cleaning Easy walk to shopping centre or down to the Rambla and other interning places near by. If you don’t like walking transport is right outside the door We wouldn’t hesitate to go back next time we visit family
Stayed 11 nights in Aug 2023

10/10 Excellent

Hilda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Primera vez quedándome en este hotel y definitivamente será mi hotel de preferencia de ahora en adelante en cada visita a Montevideo. Excelente atención de parte de Santiago. Muy amable, me supo explicar el area. Yo solo me acercaba a él y Santiago solucionaba todo referente a la habitación, transporte, opciones para cenar. Excelente atención
Stayed 2 nights in Aug 2023

10/10 Excellent

Mario, La Lucila

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent installation and breakfast for the price payed
Stayed 2 nights in Aug 2023

8/10 Good

Paula

Stayed 1 night in Aug 2023

8/10 Good

Danelly

Stayed 18 nights in Jul 2023

10/10 Excellent

Gabriel

Liked: Cleanliness, staff & service, property conditions & facilities
I had a great experience with this hotel. Staff very kind and location is excellent
Stayed 11 nights in May 2023

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The Hotel was in a great area lots if things nearby - the staff was very good and the breakfast was unbelievable with so many fresh options daily
Stayed 15 nights in May 2023

10/10 Excellent

Ana

Stayed 1 night in May 2023

8/10 Good

Victor, North Miami Beach

Stayed 13 nights in Apr 2023

8/10 Good

Jane

Stayed 2 nights in Apr 2023

8/10 Good

Ivonne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything good!
Stayed 4 nights in Mar 2023

10/10 Excellent

Hans

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Friendly staff nice area in Pocitos beach just the shower really needs to be clean of mold
Stayed 1 night in Mar 2023

10/10 Excellent

Angel

Stayed 4 nights in Feb 2023

8/10 Good

jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

4/10 Poor

Lorraine

Disliked: Staff & service, amenities
I had stayed here many times in the past. The hotel has gone downhill. The staff at night was useless in giving directions. They made no effort and in fact sent me to a restaurant that was closed. On 4 separate occasions we returned to a clean room without ANY towels. Do you can imagine being tired or sweaty and not be able to shower or get refreshed. This was unacceptable missing once is an error this many times is a routine standard. Finally we ordered room service 3 times and only received it once. The other two never came. The hotel staff speaks English so there was no reason for the experience. Usually after we called the main lobby towels would come. I did speak with the manager, I got apologies but no credit. This was a 20day stay with two rooms. I expected at a minimum for towels, efficient service. They are not short staffed just poorly manage. Lots if other choice same price range. Choose more wisely. This will be my last stay here!
Stayed 10 nights in Nov 2022

10/10 Excellent

Ely

Stayed 2 nights in Nov 2022

6/10 Okay

Camille

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2022

10/10 Excellent

Elias

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great rooms & profesional staff
Stayed 1 night in Oct 2022

10/10 Excellent

Mario

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Jul 2022

10/10 Excellent

matthias

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great place!
Stayed 1 night in Jun 2022

8/10 Good

Washington Jose Braida

Liked: Cleanliness, staff & service
Ok stay , not at the level it was before the pandemic. Parking is an issue, small parking spots, several of them unavailable, hard to fid one appropriate spot to park after 9PM (you are paying $12/day for that privilege)
Stayed 13 nights in May 2022

10/10 Excellent

Wilde

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2022

10/10 Excellent

miguel

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Roadworks outside property were extensive and made access difficult.
Stayed 2 nights in Jan 2020

6/10 Okay

SheTravelsLots, Brooklyn

Liked: Cleanliness, staff & service
Decent hotel for budget price. The room smelled like chemical cleaning products. Hallways and room looks sterile, like an office building. The bed mattress was terribly soft - I sunk into it and I’m a short, slight woman. I wouldn’t stay here again. Staff was very nice though.
Stayed 1 night in Nov 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel, well mantained and clean with private parking
Stayed 2 nights in Oct 2019

10/10 Excellent

Fernando, Buenos Aires

Travelled with family, Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A cozy hotel, great rooms and services in a comfortable neighborhood
Stayed 3 nights in Oct 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really like the food here . The breakfast is always very well presented and lunch and dinners are good and reasonable priced . The rooms are always cleaned to a high standard and all of the staff are very polite .
Stayed 12 nights in Mar 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Excellent service and great location near Pocitos. Nice hotel. The only exception was cleanliness, we saw a cockroach in the bathroom. Everything else was very good.
Stayed 3 nights in Feb 2019

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and convenient hotel, helpful staff
Very comfortable stay, nice room, good size with a small kitchenette area that was very useful. The breakfast was a cold buffet with plenty of choice - especially of pastries! We particularly appreciated the helpfulness of the staff in allowing us to check in much earlier than our specified time.
Stayed 4 nights in Jan 2019

8/10 Good

Verified traveller

Liked: Property conditions & facilities
Stayed 1 night in Jan 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really good hotel, according to the price. Nice reception, good staff.
Stayed 1 night in Dec 2018

4/10 Poor

Daniel

Liked: Room comfort
Disliked: Staff & service, property conditions & facilities
At the check-in moment, I did not feel very comfortable because when they answered me, an employee interrupted us. Seconds later the phone was more important than ending with us. To top it off at dawn we woke up at 3.30am our room neighbor with music at full volume, and after several calls and security visit, the best option for us was to pack and change rooms. I did not see professional people in this hotel, I was very upset
Stayed 2 nights in Dec 2018