The hotel and the staff were good except that they have lost one of our bags contains important personality such as a laptop. They moved our luggage to the room, so we reported to the front desk that one of our bags was missing. They said they checked with all the guests to see if they have the bag delivered to them by mistake, but as they told me they did not find anything. Also, they said they checked with the one who brought our luggage to the room but ignored seeing the missing bag. The staff started to blame the pervious hotel even we were sure that the bag was with us when we checked-in this hotel. The next morning, staff were concern about that issue, and they took a written statement about what happened. We then checked-out of the reserve and go from there sadly. About one hour later, they called me saying that they have found the bag. We were nearby and told the one who called me to meet him at the gate of the reserve despite the fact that he offered to meet us at the main road. When we go to the gate we found the bag with the security there. He did not know anything about the incident when we asked him how did they find the bag and how did such a thing happened. Unfortunately, they did not explain to us how did they find it. They did not even apologized for such a horrible action. I really recommend anyone who plan to stay in this reserve is to KEEP YOUR EYES ON YOUR STUFF. Also, if you are in romantic or relaxation time I suggest you to find another great reserves.