"Check in was not great. No opportunity for upgrades without huge surcharge. Our bathroom door did not shut, their fix was to put a hair elastic on the door knobs to keep it closed. The pool closes at 6pm so make a note of that. Housekeeping skipped our room two days in a row, we had no towels, guest services said it was my fault for not requesting. No where did it state we had to request cleaning. Part of the extra resort fees and actual room charges is daily Housekeeping. Point blank, she was rude. I will never stay here again."