customer service was the worst, lazy, rude, unbothered, schemish, sly, scrupulous and unhelpful. room service never comes, bell boy doesnt make an effort, front desk staff are so charlatan. seedy hotel. unhygienic. stuffiness AC lack of ventilation dustiness musty smell made me ill. majorly overpriced for the dump it is. the only thing working for it is the location. great location in juhu. other than that - is a nightmare. unless you're fine with absolute dumps - do not book. its not doable for the average person.