Dear Sir/MamWishing you and your family a very happy and prosperous New Year 2023!Kindly accept my sincere apologies for less than impressive experience. It saddens me deeply that this particular incident where the check-in was not up to mark.I understand that this has left a disappointing and below-par experience. No words of apology can undo the damage that is caused here however, I can assure you that, what has transpired is an abnormality and not reflective of our usual service standards. Exceeding guest expectations and providing high levels of personalized service has always been the hallmark of the Mumbai House, in your case we failed and for that, I apologize.Your feedback has been noted in all seriousness and be rest assured that the team will be trained on the shortcomings and the associate will be spoken to.Please do give us a chance and let me know whenever you plan your next visit to hotel, as I want to ensure your stay is personally taken care of and turn around the bitter picture of what you have of us.Hoping to welcome you back soon.Sincerely,

Dear Guest,We regret the inconvenience caused. Your constructive feedback has been shared with the team to ensure corrective actions are taken. May we assure you that our guests are extremely valuable to us and we truly appreciate your loyalty.We sincerely hope that you will give the team another opportunity to showcase their true potential..Warm regards,Jitesh RathodGeneral Manager

Dear Mr.Ratnesh,Thank you so much for your feedback.Thank you.