Unfortunately, my husband and I had a regretful experience with the hotel. When we booked, we saw the room pictures of the smart TV with quite a few nice media platforms available, like youtube and Netflix, we thought that could be a relaxing place for us to stay. However, after we got in the room, it was nothing like that. The TV only had a few basic cable channels, and the carpet looked old and smelled not good. We immediately decided to check out without touching or using anything in the room, and told the front desk the reason we left. At the time, the lady at front desk was very understanding and asked us to cancel the stay on Hotel.com to get refund back. However, when we actually did that, the manager declined my request. Very unpleasant experience for sure.