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Reviews of Hakken

3 out of 5
Hakken
1101-20, Tarumoto, Ohaza, (Located in Madarao Kogen Ski Resort), Myoko, Niigata

Reviews

8.8

Excellent

Rating 10 - Excellent. 7 out of 9 reviews" "
Rating 8 - Good. 1 out of 9 reviews" "
Rating 6 - Okay. 0 out of 9 reviews" "
Rating 4 - Poor. 0 out of 9 reviews" "
Rating 2 - Terrible. 1 out of 9 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.0/10

Amenities

9.0/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Geramy

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2023

10/10 Excellent

Alice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2021

10/10 Excellent

Jeri M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
heavenly bed
Highly recommend this hotel! A 5 minute walk to the Madarao Ski Mountain and a parking lot that cost ¥500/24 hrs. Parking lot never gets full, so you’ll always have a place to park your car if you need. This is an especially great hotel for English speakers! All the staff are from Australia, so their hospitality was spot-on and as an English speaker, it made the stay much more pleasant and easier! Their bed...OMG....so soft. They said they get their beds made custom for their hotels and you can tell. I wanted to take the bed home with me. Hotel is clean, staff is super friendly and it’s a 5 min walk to the mountain with ample parking. Really can’t ask for more in a ski trip. We can’t wait to go back!!
Stayed 2 nights in Feb 2020
Response from Dan on 19 Feb,2020
Hi Jeri, We're so happy you enjoyed your stay at Hakken and appreciated the beds (we love them too). We look forward to having you stay with us next time you're in Japan! Please let us know if we can help in any way.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room size was excellent, beds more comfortable than expensive hotels, the Manager Dan was awesome, any assistance we needed with making reservations for dinner he would sort it. Everything was close by like the ski/ snowboard hire and staff super friendly. Definitely make it a great first time snow experience staying at Hakken.
Stayed 4 nights in Feb 2020
Response from DAN on 18 Feb,2020
Thank you for taking the time to leave your review and most importantly choosing to stay with us Hakken. We look forward to having you stay with us again.

2/10 Terrible

David

Travelled with group
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2020
Response from Dan on 13 Feb,2020
Hello David, We very sorry to hear you didn't enjoy your stay with at Hakken. Thank you for your feed back and we'd encourage you reach out to us next time you're looking to stay in Madarao so we can rectify your experience.

10/10 Excellent

GARY

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
10 out of 10 in every department
We were not the standard skiing/snowboarding guests at Hakken, but they could not have done more to help us and make us comfortable during our 4 nights with them. The room was perfect for a family of 4, with our 2 boys being 13 and 17, they like their own space, and the room was perfect for that with a divider. The whole team at Hakken were superb throughout. From Dan the Man(ager), to Meht the chef, the housekeeping team and all. Just wonderful nice people who are clearly in the right industry of hospitality. We would not hesitate to stay here again. Perfect. Thanks guys for everything.
Stayed 3 nights in Dec 2019
Response from Dan on 1 Jan,2020
Thanks Gary, I was a real pleasure having you stay with us and we look forward to the next time.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Feb 2019

8/10 Good

Wai Hei Calvin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
the host was very nice, our car were stuck in the snow in parking lot and he helped us to clear up a road to get rid of the snow
Response from Dan on 31 Jan,2023
Our pleasure to. help in any way possible.

10/10 Excellent

YASUO

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020
Response from Dan on 29 Jan,2020
Thanks Yasuo, We look forward to the next time you choose to stay with us!!