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Reviews of Grand West's Villas

3 out of 5
Grand West's Villas
Newtown Road, Wailoaloa Beach, Nadi

Reviews

6.4
Rating 10 - Excellent. 30 out of 194 reviews" "
Rating 8 - Good. 52 out of 194 reviews" "
Rating 6 - Okay. 50 out of 194 reviews" "
Rating 4 - Poor. 42 out of 194 reviews" "
Rating 2 - Terrible. 20 out of 194 reviews" "

6.8/10

Cleanliness

7.4/10

Staff & service

5.0/10

Amenities

6.0/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

4/10 Poor

Hasmat

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Reception not very welcoming despite booking via Expedia
Stayed 1 night in Apr 2024

10/10 Excellent

Sanjeet

Liked: Cleanliness, staff & service, property conditions & facilities
Location
Stayed 1 night in Apr 2024

8/10 Good

Thomas

Business traveller
Liked: Cleanliness, staff & service
Been there many times. Aircon not working which didnt surprise me. It was very very hot and needed it as well.
Stayed 1 night in Apr 2024

10/10 Excellent

Tomas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Family friendly & great staff. Very welcoming
Stayed 7 nights in Jan 2024

8/10 Good

vivita

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
How come there was no Wifi?
Stayed 1 night in Dec 2023

4/10 Poor

Karen

Stayed 2 nights in Dec 2023

2/10 Terrible

Jaspreet

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities
Stayed 1 night in Dec 2023

4/10 Poor

Ellen

Disliked: Staff & service, property conditions & facilities
Property ok but very hot with no WiFi and even Digicel network is poor, no restaurant near by.
Stayed 3 nights in Oct 2023
Response from reservations on 21 Nov,2023
we thank you for your reveiw. We are in the process of improving the hotelvinaka

6/10 Okay

Nikita Eleonora

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from reservations on 21 Nov,2023
thank you for your reveiw

2/10 Terrible

Anjani

Disliked: Cleanliness, staff & service, property conditions & facilities
Upon check in when we looked at the condition of the hotel we had to find another place to stay . The hotel was so filthy . We want full refund as we did not stay there

6/10 Okay

Jasmindar

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This property looks nice from the outside with well manicured landscape but the room I had looked like a run down motel. It had dirty black carpet which was a big turn off. The facility is very old and dated. Nothing was updated in my room.
Stayed 1 night in Oct 2023

6/10 Okay

GEORGINA

Disliked: Staff & service, property conditions & facilities
They had used some sort of chemical to spray the room with and the stench was unbearable upon check in.
Stayed 1 night in Sep 2023

4/10 Poor

Craig

Not a thing was good about this place, no pool, no food, no bar , no internet. I had to walk 1/2 mile for anything you wanted. Please do not recommend this place. I left 3 days early to come home, no refund, but it was your fault.
Stayed 6 nights in Aug 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Children enjoyed too!!
Everyone enjoyed the comfort of the surroundings and hotel rooms.
Stayed 2 nights in Aug 2023
Response from Deepsh on 26 Sept,2023
Bula, Thank you so much for taking the time to reply, much appreciatedvinaka

8/10 Good

Maureen

Stayed 1 night in Aug 2023

6/10 Okay

Parshu

Travelled with family
It was ok
Stayed 2 nights in Jul 2023

4/10 Poor

Francis

Stayed 3 nights in Aug 2023

4/10 Poor

Francis

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
No value for money
For the price of the rooms. It wasnt worth it. Only one toom had ac , the rest of the unit had fans. The onsite restaurant was closed food had to be purchased outside. I had 2 rooms and had requested they be as close to each other as possible but ended up being on opposite ends of the property. The property also looks run down and looks like it might shut down at some point.
Stayed 2 nights in Aug 2023

2/10 Terrible

Susan

Disliked: Cleanliness, staff & service, property conditions & facilities
DO NOT STAY HERE!!!! EXPEDIA NEEDS TO REMOVE THIS ACCOMMODATION FROM THEIR SITE LIST- The receptionists had no idea, the cooked breakfast we paid extra for was terrible- it wasn’t a cooked breakfast at all it was a continental breakfast if that! ((instant coffee, stale cereal, 2 slices cold toast, half a banana, full cream milk- no alternative The room itself was disgusting- filthy shower, had to wear thongs in shower. The towels were stained, the linen old, the bed was old, the kitchen was not a “full kitchen” as described, the kitchen was dilapidated. There was no aircon in the family area only in the bedroom and who knows when or if that was last cleaned? Ceiling fan was ok but noisy. The toilet cistern ran 24/7. There was no restaurant on the property. No WI-FI available. The property was directly behind the airport runway so it was very noisy. There was no spare key so if we wanted our room “cleaned” we had to leave the key at reception. In room phone not working. It was on the whole old, filthy and dilapidated. In fact we left early because it was becoming quite depressing! As did others!!!!! DON’T STAY HERE 😡 Garden was actually quite nice and the pool was ok.
Stayed 7 nights in Jul 2023

8/10 Good

Joy

Very friendly and very willing staff. The only things at fault was the pool which was discoloured. Maybe needs to be checked for chlorine on a weekly basis using pool test strips to keep the pool clear. I stayed there for 5 nights and the water contained a small amount of green algae.
Stayed 7 nights in Jul 2023

4/10 Poor

Rachael

Travelled with family
Disliked: Cleanliness
We arrived around 4pm and one of 2 rooms was not ready until 6.30pm. The available room smelled of urine and was damp due to just having been cleaned. There were no blankets on the beds and the aircons were on and remote controls didn’t work to be able to turn them off. There were no pots or anything to cook in the kitchen. I had to go and follow up the key for the second room despite having been told I would get a phone call once our room was available. The pool was green. The staff were pleasant and apologetic and were obviously just doing their best. Perhaps more staffing would have helped. The location was convenient and the restaurant next door was great.
Stayed 3 nights in Jul 2023

6/10 Okay

julie

Disliked: Staff & service
Despite the property and facilities needing a good lift and new coat of paint. The location is convenient and the area quiet. Liked to be able to chill in the room while leaving the balcony door open, really liked the privacy of it.
Stayed 2 nights in Jul 2023

8/10 Good

Praveen

Stayed 6 nights in Jun 2023

6/10 Okay

Wendy

Stayed 2 nights in Jul 2023

6/10 Okay

Michael

Travelled with family
Disliked: Staff & service
Stayed 3 nights in Jul 2023

10/10 Excellent

Vince

Liked: Cleanliness, staff & service, property conditions & facilities
Good location
Stayed 3 nights in Jun 2023

6/10 Okay

Bex

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Good location, a 10min walk to Smuggler's Cove & Wailoaloa beach. A few local restaurants and bars. 15min taxi ride to Port Denarau. The grounds of the property and pool area are lovely and well maintained. The complex buildings are run down and in need of maintenance work. We mostly had no hot water in our room and had cold showers all week. The staff were helpful and hospitable. We were mostly the only guests staying there. On a few occasions, there were people drinking heavily and partying - which in itself was fine but we had some drunken men banging on our door and shouting at 1.30am and overheard a very loud fight between a drunk couple at 6am on Sunday morning. As 2 female friends travelling together, these experiences were unsettling. There is security on site and I assume they shut this down fairly quickly but just an FYI - this is not the best option for solo female travellers. Better to stay around Smuggler's Cove area. I imagine GWV was a hive of activity before Covid. I hope that with some investment into repairing the property, it can be restored to its former glory.
Stayed 7 nights in Jun 2023
Response from Deepshika on 20 Jun,2023
Bula BexThank you for taking out your time in reviewing us as it helps us to improve. I sincererly apologize for the issues you faced during your stay. we will look into these matters.Kind regardsDeepshika PillayDuty manager

2/10 Terrible

Matt

Stayed 1 night in Apr 2023

8/10 Good

Maurice

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Good location and amenities
Stayed 3 nights in Mar 2023
Response from Deepshika on 19 Mar,2023
Bula MauriceThank you for your positive feedback. We hope to see you again.VinakaDeepshika PillayGrand West Villas

8/10 Good

Rakesh

Travelled with family
Liked: Cleanliness
The furniture was old and the bedsheets were way old and room cleaning should be everyday rather than every two days.The location of the property is great and the landscape is superb.loved the gardens with native and local plants.

2/10 Terrible

Zaid

Disliked: Cleanliness, amenities, property conditions & facilities
I would never stay there again. Photo was something else and in real it was so dirty amd stinking.
Stayed 1 night in Jul 2022
Response from Grand West Villas on 26 Jul,2022
Dear Zaid We sincerely apologise for not meeting your expectations. We have taken measures to address this.Your comments are important to us as this helps us improves our customer satisfaction level.

6/10 Okay

Priyanka

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Stayed 7 nights in Jul 2022
Response from Grand West Villas on 27 Jul,2022
Bula Priyanka Thank you for booking at Grand West Villas. We hope you enjoyed your stay with us and looking forward to see you again soon.

4/10 Poor

Navin

Stayed 2 nights in Jun 2022

6/10 Okay

Sweet

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
There were tons of bugs. Bed bugs, cockroaches and mosquitoes. This hotel seemed more for locals. Virtually no restaurant. No other amenities. Pool is ok but needs a lifeguard as it’s way too overcrowded and kids are always left unattended at the water slides. Staff was helpful but need more training. Kitchen needs to be more stocked with cooking utensils. Overall ok for a long term stay if you can slum it.
Stayed 5 nights in May 2022
Response from Grand West Villas on 27 Jul,2022
Dear Sweet We sincerely apologise for not meeting your expectation and thank you for the constructive comments regarding our hotel facilities & amenties, we have taken measures to address this. Your comments are important to us as this helps us improves our customer satisfaction level.

2/10 Terrible

Aditatila

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 5 nights in Jan 2022

4/10 Poor

Verified traveller

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
First of all, I reckon the staff did their best to serve the customers. But the facility of this hotel is old and like a motel. For example: 1 Rooms are separated by the internal door. If anyone on your next room talking or even switch on / off the light, you can hear clearly. And I don't understand the their hotel rules, customers bring cooking wares to cook and even stereo speakers to have party in the room is allowed? You can't sleep early if you have trip to islands next morning. 2 The white pillows are darker inside. If you check by removing the pilliow cover. 3 Bed light doesn't work. I've mentioned 3 times no one come to fix. I will not recommend you book this hotel if you are travellers from other countries. Actually, the fact is, during my 4 days stay, I never see any foreigners. This hotel might be the paradise for local residents to have parties. But not for oversea tourists. By the way, there is nothing for the staff to improve. The staff already did their best I believe. Enthusiastic and always try to help. It is the owner of the hotel needs to work on a lot things to make it better.
Stayed 4 nights in Dec 2019
Response from RM on 19 Jan,2020
Dear Anonymous Thank you for your comments. We sincerely apologize for not meeting your expectation. Your comments are important to us as this helps us improves our customer satisfaction level. Also appreciate if date of stay is mentioned.

6/10 Okay

Shivanjini

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Has da I Fx q USA da. va gTAq Rd was a as
Stayed 3 nights in Nov 2019
Response from RM on 26 Nov,2019
Thank you for the review and not able to understand the comments but we hope that you enjoyed your stay with Grand West

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Staff & service
Staff weren’t very friendly when we arrived , no breakfast available .had dinner in restranaut at but got rip off .
Stayed 1 night in Nov 2019
Response from RM on 26 Nov,2019
Thank you for your comments. We sincerely apologize for not meeting your expectation. Your comments are important to us as this helps us improves our customer satisfaction level. We will take measure to address your comments with the department concern.

4/10 Poor

Shivanjini

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2019
Response from RM on 26 Nov,2019
Dear Shivanjini Appreciate the rating and will ensure that we work on the comments that you have provided us in your previous reviews.

10/10 Excellent

Marsha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for a layover
We were only spending the night but found it clean and functional. the pool looked nice. The food was delicious and the staff very nice. The WiFi costs but we were handed a phone to text our kids that we were OK, which I thought was very hospitable. It is located out of town a small distance.
Stayed 1 night in Sep 2019
Response from RM on 3 Oct,2019
Thank you again for sharing your experience, and we will always look forward to welcome you back at the Grand West Villas .

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I did not stay here but went to my room and looked around. I was so shocked and disappointed that I called around by phone,found other accomodation and then checked out. The only nice thing that was the same in the photos was the pool. The room was small, dirty and there were three outside doors which could be easily broken into, making me fearful to stay.
Stayed 4 nights in Sep 2019
Response from RM on 2 Oct,2019
Thank you for your comments. We sincerely apologize for not meeting your expectation. Your comments are important to us as this helps us improves our customer satisfaction level Your comments on the room has been addressed with the department concern. And also to mention that we are now in the process of doing room renovation. We hope that you will consider staying with us and perhaps try our other room categories which might be more suitable for your requirements

4/10 Poor

Geets

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bathroom had leaks, took 3 calls to get that sorted. WIFI was down and no one bothered informing me,no apology either. Some staffs in office were rude
Stayed 7 nights in Apr 2019
Response from RM on 25 Sept,2019
Dear Geets We are disappointed that you did not enjoy your stay with us and we sincerely apologize for this Thank you for highlighting your concerns. This was brought to the attention of the department concern for their action and improvement. Once again thank you for the review as this help us to improve in our guest service.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the fact that as soon as I got my studio room which was not what I was expecting I asked for an upgrade and I was given a lovely villa which was clean and very comfortable. I didn't like the fact that wifi was to obtained at a very high cost each day
Stayed 5 nights in Sep 2019
Response from RM on 9 Sept,2019
Dear Anonymous Thank you for the review and it was good to know that you enjoyed your room upgrade. Your comments on the wifi has been highlighted to the department concern and the management. We look forward to seeing you again on your next holiday.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Stayed 1 night in Aug 2019
Response from RM on 28 Aug,2019
Dear Anonymous Thank you for rating your recent stay at Grand West. and we look forward to hosting your next holiday to Fiji.

2/10 Terrible

Nita

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Hotel staff not friendly, checking was poor, restaurant food, not good service, they said don't have to make food, TV only one channel and poor connection, not enough lighting very week light though out the room not happy with this hotel would never go back
Stayed 1 night in Jul 2019
Response from RM on 6 Aug,2019
Dear Nita We apologize for not meeting your expectation. Your comments are important to us as this helps us improves our services. We have investigated the incident and appropriate action taken. We hope this experience won’t dampen your spirit and good memories of Grand West Villas and we look forward to your return to enable serve you better.

4/10 Poor

Maria, Dunedin

Travelled with family and small children
Liked: Staff & service
Disliked: Amenities
To start with the positive, the staff were so lovely, especially Deepak at the restaurant. The pool and slide were amazing. The resort is in quite a handy location, near beach and town. But it seems the resort is poorly managed. We were disappointed due to a lot of misleading/false advertising eg there was no wi-fi in the rooms (apparently it was "down" but we were suspicious, they let us log in to the WiFi in the reception area but it was unreliable), there was no babysitting service, both these were advertised. Fresh towels were as rare as gold! With maid service, you can expect the floor to be swept and a packet of toilet rolls left on the table, no bedding changes. A big disappointment for us was that there were no cocktails available which is pretty unusual for a resort! And it's worth noting that it's right next to the airport which was a fantastic spectacle that our son LOVED but you may want to pack ear plugs. We still recommend the resort and would have had a much better time if we hadn't got our hopes up about certain services which were promised but undelivered.
Stayed 7 nights in Jul 2019
Response from RM on 4 Aug,2019
Dear Maria Thank you for taking your time in reviewing your recent stay at Grand West Villas. Your positive comments about our service helps us to continue strive to provide quality guest service. We sincerely apologise for not meeting all your expectation, this is brought to the attention of the department concern & management for their action and; therefore we value all our guests’ feedback as this plays a very important role in raising Grand West standard We, the management and staff of Grand West Villas appreciate your concerns, and it is our hope that you will give us another opportunity to serve you better in the near future.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities
The kitchen facilities were good. The other bathroom was a bit run down
Stayed 5 nights in Jul 2019
Response from RM on 31 Jul,2019
Thank you for the constructive comments regarding our hotel facilities & amenities, we have taken measures to address this.

2/10 Terrible

Verified traveller

Stayed 1 night in Jul 2019
Response from RM on 31 Jul,2019
Thank you for rating your stay at Grand West Villas, we have taken measures to address this.

2/10 Terrible

Daniel

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible experience
Waited for 1 hour for front desk to find n check ne inn. The room didnt have hand, face, or floor towels when i asked they simply said no they disnt have it asked for extra towels never came with the room was not clean and also i booked a 2 bedroom villa with my family i had to pay $60.00 extra for them to stay this was bs also i paid $140.00 US for this room they only had 2 channels for the TV i mean i dont understand that we couldn't watch tv i really hated this i will never go bad again. Also they need to know customer service mean and how to accommodate people for the room
Stayed 1 night in Jul 2019
Response from RM on 15 Jul,2019
Dear Daniel Thank you for taking the time to write on your recent stay at Grand West Villas We are disappointed that you did not enjoy your one night stay with us. Thank you for highlighting your concerns as this was brought to the attention of the department concern for their action and improvement. It was noticed that you did a last minute booking online on our Deluxe 2bedroom villa and front desk advised you that we have yet to receive your booking and that's when you called the online agent and the agent called our reservation and after that your booking notification appeared on the site. Your booking was confirmed for 2 adults only and the extra charge was for the extra 3 adults (family members ) that joined you at the hotel. Once again thank you for the review as this help us to improve in our guest service

10/10 Excellent

Chiara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very happy;) enjoy the fiji time
We arrived in this hotel on 11 July 2019. We booked 9 nights. Still here but, I couldn't to write a excellent review about it!! Nice welcoming, smiling and friendly staff. Every staff members are so kind, gentle and helpful. Made us fell at home. Tours and tickets assistance always available. The room are very clean , spacious with a nice terrace. Housekeeping service every day if want. Amazing and funny swimming pool. The environment kept very clean, perfect to have a nice relax, enjoy the green garden around you and the good food in the restaurant. Would definitely recommend staying here as a beautiful hotel with the best service. Chiara & Maikol
Stayed 9 nights in Jul 2019
Response from RM on 15 Jul,2019
Bula vinaka Chiara Thank you for the real time feed back, your comments on the hotel service is much appreciated and has been highlighted to them. We hope that you are enjoying your stay with us and contact us at the reception if you need any assistance. Once again thank you for the review.