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Reviews of Hotel Oasis

3 out of 5
Hotel Oasis
1 Ragg Street, Martintar, Nadi

Reviews

5.2
Rating 10 - Excellent. 11 out of 78 reviews" "
Rating 8 - Good. 15 out of 78 reviews" "
Rating 6 - Okay. 8 out of 78 reviews" "
Rating 4 - Poor. 13 out of 78 reviews" "
Rating 2 - Terrible. 31 out of 78 reviews" "

4.6/10

Cleanliness

5.8/10

Staff & service

4.4/10

Amenities

4.6/10

Property conditions & facilities

5.0/10

Eco-friendliness

Reviews

10/10 Excellent

Akenesi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was affordable. Great service by the stuffs.spacious .and neat and tidy rooms and secure.only problem was the pool was mentioned on the website but was unusable dew to cleaning.
Stayed 1 night in Jan 2024
Response from Lenah on 23 Jan,2024
Thank you so much adn we look forward in welcoming you bank in the near furute

2/10 Terrible

Nadeem

Travelled with family
Disliked: Staff & service
Terrible hotel, don’t bother
Terrible hotel. Booked for two nights. The water stopped working on the second nigh without any warning. Couldn’t get hold of anyone at reception. Then someone started knocking on the doors. Appeared to be an intruder checking to see which rooms were empty. Again couldn’t contact anyone at reception. It got so bad we left the hotel and checked into another property.
Stayed 2 nights in Dec 2023

2/10 Terrible

Bianca

Disliked: Cleanliness, property conditions & facilities
Property pictures were deceiving. Bed bugs. Aircon didn’t work. Tv didn’t work.
Stayed 7 nights in Oct 2023
Response from Qiqi on 17 Nov,2023
Bula Bianca! Thank you for your review! You had the air con problem the first night and you were immediately upgraded the next day and the aircon was fixed.TV's is work in progress, some of the rooms have TV access.Bed bugs travel! Your issues were attended to during your 7 days stay. The whole team went out of their way to ensure that your stay was comfortable.Dear guests we will be undergoing renovations, shortly.Vinaka

6/10 Okay

Melanie

Travelled with family
Liked: Cleanliness, staff & service
The place was ok. The bed was comfortable, but the pillow was a bit lumpy and flat and the blanket was a bit tattered. The shower pressure was a trickle if you wanted warm water. The door did not have a proper chain lock (only on the door handle)and there was a sign to always lock the door, so we felt a little unsafe. Our neighbors were very loud (not the hotels fault). I heard them late into the night, in the middle of the night and they woke me up early in the morning. Our window wouldn't close, so we couldn't block the sound well. And they smoked, so that came though the window as well. The second night was much better. It was in walking distance of a few restaurants (but you have to walk down a dark street to get to the main road.) The staff was friendly and very helpful!
Stayed 2 nights in Oct 2023
Response from Qiqi on 17 Nov,2023
Bula Melanie! Thank you for your honest review and we apologize that you felt a little unsafe. We have rectified those maintenance issues in the room. We are now monitoring loud guests, ensuring that they do not disturb our other guests. Unfortunately we cannot do anything about the dark street - but it is good for one to know that you have Mercure and Hexagon hotels on each side of the road. Our front office team can organise a taxi if you wish to be dropped off to the nearby restaurants and other night venues. Thank you for highighting our staff being friendly and very helpful. They are an asset and they will go out of their way to ensure you are looked after well.We wish you well and our kind regards.

6/10 Okay

BEANT

Disliked: Cleanliness, property conditions & facilities
Staff is good . But it’s really noisy area and not daily basis house keeping.
Stayed 3 nights in Oct 2023
Response from Qiqi on 25 Oct,2023
Bula Beant! Thank you for your review and rating. Our sincere apologies that you did not get your room serviced we dropped the ball here. To our future guests, please let reception team know if your room has not been serviced - we will ensure it is done. Vinaka

8/10 Good

William

Property was clean and front desk lady was lovely.
Stayed 5 nights in Sep 2023
Response from Qiqi on 29 Oct,2023
Bula William! Thank you for your review, we are delighted to know that you found our property clean. Yes the staff sure goes out of their way to ensure that our guests are well taken care of. Our team is always available to assist you. Vinaka Vakalevu!

2/10 Terrible

Imuwahen, Brisbane

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Our stay at Hotel Oasis was a complete nightmare. The photos we saw on Expedia were nothing like the reality we encountered. Stained bedsheets, a dirty mattress, and an overwhelming stench greeted us upon arrival. The advertised free Wi-Fi didn't work, and we had to endure a cold shower due to the absence of hot water. The pool was far from inviting, and even the toilet paper felt cheap. Dirty towels were the last straw. We are deeply disappointed in Expedia for listing this establishment as a 3-star hotel; it doesn't even meet backpacker standards. We checked out immediately, vowing never to use Expedia again. This experience was a harsh lesson learned."
Response from Qiqi on 31 Oct,2023
Bula Imuwahen! Thank you for your review. We are sorry that you found Hotel Oasis not up to your expectations. To our valued guests, please do not come with high expectations thinking you a coming to a branded hotel name such as the Sheraton or Sofitel. This would have been most suitable for you. Hotel Oasis caters to guests on a budget or to those who wish to make use of its central location to the airport, to town, and for tours/excursions.Wi-Fi only works in the lobby, this is a work in progress for other rooms. If you need to be constantly on your phone, when coming to the arrival concourse at the airport, kindly buy a local sim card and top it up with data :)We wish you well!

4/10 Poor

rattnes, calgary

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Really liked the service of the staff , very approachable and receptive to our requests. The facilities were not up to par. We had booked and paid for a room for 4 adults , however , only bedding for 3 was set up upon arrival . Staff did however rectify the situation . Hot water was only available as solar heating , not instant hot water , so we didnt have hot water available for shower. The room wreaked of cigarette smoke throughout the stay, despite staff spraying air freshner, which was merely a temporary solution . The room was not cleaned properly and not up to standard for a "paid accommodation" as the bathroom was dusty and the previous guests had left their bread and tinned food in the cupboards. This reflects how clean the room was .
Stayed 1 night in Sep 2023
Response from Qiqi on 31 Oct,2023
Bula Rattnes - thank you for your review and honest opinion about our staff. Yes, they are truly an asset to the company - and will go out of their way to ensure that your request is met.All our rooms have a double and a single bed. It is only set up for 3 adults or 2ad + 1 child in the room.The family room has a double bed and 2 single beds. No other room categories cater to 4 adults. We will be addressing this with Expedia.Our sincere apologies for what you encountered on your arrival but the housekeeping staff made sure that your room was thoroughly cleaned afterwards. You only stayed one night.

6/10 Okay

YIJHEN, Arcadia

Stayed 1 night in Sep 2023
Response from Qiqi on 31 Oct,2023
Thank you Yijhen for your kind rating!

10/10 Excellent

Miriama

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

2/10 Terrible

Nawazna

Disliked: Staff & service, property conditions & facilities
Service and the condition of room is terrible. Not recommended to
Stayed 2 nights in Aug 2023

6/10 Okay

Ganga

Stayed 2 nights in Aug 2023
Response from Qiqi on 17 Nov,2023
Thank you for your kind rating, Ganga!We wish you well and our kind regards!Vinaka

8/10 Good

Farisha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023

8/10 Good

Espen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Cold showers
Location is very central, staff friendly, room clean, but if like me you have to get up at 6.30 for work then you will have a cold shave and shower as the solar water heater doesnt kick in until much later
Stayed 7 nights in Aug 2023

10/10 Excellent

Anisha

Stayed 4 nights in Aug 2023

6/10 Okay

Sukhpreet

Travelled with family and small children
Tv not working ,staff cooperative,cleaning average,not enough light in rooms
Stayed 2 nights in Aug 2023

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Only stay as a last resort
Probably the worst hotel experience I've ever had. There was no hot water, the rooms weren't cleaned, the staff member who showed me to my room asked if they could jump on my bed, packs of stray dogs were howling all night long. Honestly if this is your price point you're better off staying at one of the nearby hostels.
Stayed 2 nights in Aug 2023
Response from Qiqi on 20 Aug,2023
Bula Anonymous! Are you the same person accusing staff of wanting to jump on your bed? You ought to be ashamed of yourself - this is spoiling Fijian hospitality! Be a man and give us your name - you wrote the same thing with about our sister hotel, Trans International, we take pride of our staff and they do have class!

2/10 Terrible

Stuart

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Nothing worked, no hot water, no towels, bed linen dirty, shower and bathroom so filthy I had to ask them to reclean
Stayed 2 nights in Aug 2023

2/10 Terrible

Ramendra

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were extremely dirty and there was no hot shower.
Stayed 1 night in Aug 2023

4/10 Poor

Patrick

Stayed 3 nights in Jul 2023

2/10 Terrible

navanaeth

Travelled with group
Disliked: Cleanliness
Rooms were good spaces ,no working tv in both rooms, have coffee and cups but no kettle, found one that also dirty ,fridge not working, bathroom without a door room 309 ,friendly staff but service no good, looks like very poor management, will never recommend or book it thanks
Stayed 2 nights in Jul 2023

4/10 Poor

Ngataru

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
The service was appalling. Rooms were okay, sheets and towels were stained. You had to ask for towels. Bags had to be carried from the bottom to the top of stairs without any help.
Stayed 2 nights in Jul 2023

8/10 Good

Daniel, Hinchinbrook

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Jul 2023
Response from Qiqi on 30 Jul,2023
Bula Daniel! Thank you for your kind ratings :) We hope to see you again and kind regards. Vinaka

2/10 Terrible

Philip

Disliked: Staff & service, property conditions & facilities
No hot water
Stayed 2 nights in Jul 2023
Response from Qiqi on 30 Jul,2023
Bula Philip! Since our hot water run on solar, we cannot guarantee hot water if the weather is not favorable - that is, no sun! We are working on alternatives. Vinaka

4/10 Poor

Fabio

Stayed 6 nights in Jun 2023

2/10 Terrible

Mohammed

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Very bad condition. Has TV but not working. Has AC but not cooling. Has fridge but not working. Has cups tea but not hot water kettle. No hot water for shower. Beds and bed sheets towels just yuck.
Stayed 4 nights in Jun 2023

10/10 Excellent

Derek

Very polite and helpful staff! Great value for money here
Stayed 1 night in Jun 2023
Response from Lenah on 30 Jun,2023
Thank you Mr. Derek, Hotel Oasis will always welcome you! See you next time

2/10 Terrible

Alvina

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023

8/10 Good

Ishwar

Disliked: Cleanliness
Nice people very freindly. They just need to work more on cleaning rooms.
Stayed 3 nights in Jun 2023
Response from Qiqi on 30 Jul,2023
Bula Ishwar! Thank you for your kind review and ratings. You are correct, our strength has been our staff who welcomes our guests with open arms and are willing to do anything to ensure our guests are comfortable. We just ask our future guests to just let us know of any issues so it can be resolved on site. Vinaka

2/10 Terrible

Mohsin

Disliked: Cleanliness, staff & service, property conditions & facilities
Hotel was overbooked and staff were very unhelpful
Stayed 1 night in Jun 2023

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Poor internet connection, hot shower water was very small, no kettle and enough mugs, no clean towels and bath mat, very disappointed. It was a backpacker like 3 star hotel
Stayed 4 nights in Jun 2023

2/10 Terrible

Mohit

Travelled with family
Disliked: Cleanliness, property conditions & facilities
The place is very dirty and smelly. No one came for cleaning next day. Smelly cattle available inside the room only. Tv wasn't working for 2 days. No handwash in bathroom. No one came for comforming is everything ok or not. No phone available for reception, you have to go for every single thing at reception. Very bad experience. NOT RECOMMENDED.
Stayed 2 nights in Jun 2023
Response from Qiqi on 20 Jun,2023
Bula Mohit! We apologize for dropping the ball and for the bad experience. We thank you for your honest feedback and we will improve. Vinaka!

2/10 Terrible

Ronesh

Disliked: Cleanliness, staff & service, property conditions & facilities
Very dirty and unhygienic room. Bed sheets were may bw not changed for weeks. Room had bed bugs. I will never stay thier again. Not worth value for money.
Stayed 1 night in Jun 2023
Response from Qiqi on 20 Jun,2023
Bula Ronesh! We apologize that you felt your stay was not value for money. To our dear guests - you can always let us know if you want your rooms to be cleaned again if you felt it is dirty on check-in. Please just let us know as we want to resolve the issue when you are still on the property. Vinaka

4/10 Poor

Fiona

Disliked: Cleanliness, property conditions & facilities
Very disappointing, overpriced, dirty, facilities not working, tv not working. Poor condition, dirty sheets
Stayed 1 night in Jun 2023

4/10 Poor

Jade

Liked: Staff & service
Disliked: Cleanliness
Aircon wasn’t cool at all. Blowing warm air. Couldn’t leave balcony door open for breeze because no screen. No fans. Squashed cockroach in bathroom door frame in clear view. Towels smelled musty. Shower didn’t look as though it was ever cleaned. Sheet had dirt marks on it. Pillows had mould spores over them and smelled strongly of mould. Animal poo maybe from a lizard around the floor. Woke up with itchy puffy eyes and didn’t feel great after not a lot of sleep.
Stayed 1 night in May 2023
Response from Qiqi on 20 Jun,2023
Bula Jade! Thank you for your review and we appreciate your honest feedback. The maintenance issues highlighted have been rectified, and pest control has completed the room treatments. Being in the tropics we will have the occasional cockroaches and lizards try to share the room! Kindly note our new linens have arrived and we are super excited and looking forward to providing better products and services to our dear guests. Vinaka!

4/10 Poor

nazmul

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Needs improvement on customer service and satisfaction. Cleanliness needs to b addressed at all areas. Facilities are lacking such as electric equipment , rubbish bins, good towels ,toiletries etc. Bula smile was missing.
Stayed 2 nights in May 2023
Response from Qiqi on 20 Jun,2023
Bula Nazmul! Thank you for your honest review and our apologies that you were not satisfied. We have discussed and improved in some of the areas you have highlighted. We have placed rubbish bins in strategic locations, shipments of linens has just arrived and so we welcome constructive feedback! We can stomach anything - please just let our Front Office team know if you have issues in the room whilst still on the property. Vinaka

2/10 Terrible

Caroline

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2023
Response from Qiqi on 20 Jun,2023
Bula Caroline! Thank you for your rating! Vinaka

2/10 Terrible

Frank

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Qiqi on 22 Mar,2023
Thank you for your rating Frank!

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Terrible
Terrible place to stay. Property is very dirty. Rats and cockroaches everywhere. Stay away from this place
Stayed 4 nights in Nov 2022
Response from Qiqi on 12 Mar,2023
Dear Anonymous! Thank you for your review. To our future guests please do address your issues whilst still on the property, we love to hear from you and resolve issues while you are still on the property! Vinaka

4/10 Poor

Inoke

Stayed 1 night in Mar 2023
Response from Qiqi on 13 Apr,2023
Bula Inoke! You had cancelled your booking of stay. Not sure what your rating is all about. To our future guests, please just let us know of your issues whilst still in the hotel. Vinaka!

4/10 Poor

Michael

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Totally catfished by the photos. Terrible water pressure, unclean. Aircon faulty. Only stayed one night before checking out early, yet was charged for the entire reservation. No dining facilities, no shade around the pool or pool chairs.
Stayed 2 nights in Mar 2023
Response from Qiqi on 4 Mar,2023
Bula Michael! Thank you for your review. Our apologies that you felt the photo's did not do justice. Our team fixed the faulty aircon as soon as it was reported. Kindly note we only offer tea/coffee making facilities in the room. Vinaka

2/10 Terrible

Ashika Jyoti

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Still waiting for a nights refund. No towels, no cups for coffee, wet toilet paper, no bath mats, No TV REMOTE -AC not working. Reception desk staff left before coming to see us about our concerns. There was already 2 dissatisfied customers at the desk before us.
Stayed 2 nights in Feb 2023
Response from Qiqi on 4 Mar,2023
Bula Ashika! Thank you for your review and our team is going back to the drawing board to discuss and rectify where we have dropped the ball. Vinaka

8/10 Good

Surendra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I like the swimming pools and the mango trees. Very sweet mangoes it’s was a mangoes session in fiji. Thank you kumar.
Response from Oasis on 22 Jan,2023
Bula Mr Kumar Thank you for staying with us and we wish to see you again :)

2/10 Terrible

Carol

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No towels stains on bed sheets cockroaches and ants in room
Stayed 1 night in Dec 2022
Response from Mary Rose on 19 Dec,2022
Bula Carol,Thank you for your review. Towels are issued from the Front Office on check in. We are continually reviewing our delivery of services. Yes being in the tropics, the challenge with pests is always there. And we periodically engage pest control measures during this summer period particularly.Vinaka & warm regards Carol

10/10 Excellent

sireli

2/10 Terrible

Mark

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was a dive wifi doesn't exist even though it says its included. The pool was disgusting green. Blood stains on the sheets. This is the worst hotel ive ever stayed at
Stayed 1 night in Jun 2022
Response from Mary Rose on 19 Dec,2022
Bula Mark,Thank you for your review. We acknowledge areas for improvement with wifi, the green pool and stained sheets. We have implemented many improvements since your departure and have made great efforts to ensure we meet our guest expectations; from the time of booking, arrival and during your stay. To our future guests I am happy to report that we now have internet access even from your rooms!We wish you a Merry Christmas and a Happy New Year.

6/10 Okay

Feonuu

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The service was good but the room was dirty like the bed sting on the sheets everywhere and the air-condition wasn't work so we opened the door for some air but sadly there was mosquitoes everywhere. And my baby got bad skin from the mosquitoes so next time please check your property before we enter thanks
Stayed 1 night in Oct 2022

6/10 Okay

Mohammed

Travelled with partner
Liked: Staff & service
Surrounding areas are quite and calm
Stayed 8 nights in Sep 2022

2/10 Terrible

Saiyadah

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 27 nights in Aug 2022

2/10 Terrible

Gwen

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was not at all as described. We booked due to having a pool and wifi. Pool was green so was not in use, and there is only wifi in a very small outdoor space in front of the reception. There were no towels in our room, no soap. When I asked, he said that soap wasn't available at the moment. He gave us towels but no bath mats were left so he tried to give me a dirty one. I told him the tv wasn't working and we had no remote to which he said that the tv isn't working at the moment. We had no tea or coffee, only sugar. No hot water for the shower. Room was also dirty, had dirt and what looked like blood on the sheets, and hair. The cups for tea had clearly not been washed. The only good thing was there was aircon. Shocking hotel, would not recommend for anyone to stay here despite it being cheap it did not reach basic standards.
Stayed 1 night in Aug 2022