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Terrace/patio
Desk, laptop workspace, rollaway beds, free WiFi
Flat-screen TV, Netflix, MP3 docking station
Flat-screen TV, Netflix, MP3 docking station

Guest reviews

4.6 out of 5 Wonderful
5 reviews
Guests rated this property 4.6/5 for cleanliness.

Popular amenities

Free WiFi
Parking included
Kitchen
Washer
Dryer
Gym

Cleaning and safety practices

Professionally cleaned
Cleaned with disinfectant
Contactless check-in

Map

Explore the area

Popular LocationHappo Information Center9 min walk
Popular LocationHakuba Mini Train Park10 min walk
Popular LocationHappo-one Adam Gondola10 min walk

Choose dates to view prices

  • Chalet, 2 Bedrooms

    Room amenities

    • 112 sq m
    • 2 bedrooms
    • 2 bathrooms
    • Sleeps 4
    More detailsChalet, 2 Bedrooms
  • Chalet, 3 Bedrooms

    Room amenities

    • 142 sq m
    • 3 bedrooms
    • 3 bathrooms
    • Sleeps 6
    More detailsChalet, 3 Bedrooms
  • Chalet, 3 Bedrooms (Max 8 People)

    Room amenities

    • 137 sq m
    • 3 bedrooms
    • 3 bathrooms
    • Sleeps 8
    More detailsChalet, 3 Bedrooms (Max 8 People)
  • Phoenix One Chalet

    Room amenities

    • 283 sq m
    • Studio
    • 4 bathrooms
    • Sleeps 10
    More detailsPhoenix One Chalet
  • Maki Cottage

    Room amenities

    • 141 sq m
    • Studio
    • 2 bathrooms
    • Sleeps 8
    More detailsMaki Cottage

About this area

Hakuba

Phoenix Chalets is located in Hakuba. Hakuba Valley Ski Area and Happo-one Adam Gondola are worth checking out if an activity is on the agenda. Take in the nearby slopes with ski runs and ski lifts, or try out other outdoor activities such as snowshoeing and snowmobiling.

Visit our Hakuba travel guide
Map
Popular Location

What's nearby

  • Happo Information Center - 9 min walk
  • Hakuba Mini Train Park - 10 min walk
  • Happo-one Adam Gondola - 10 min walk
  • Wadanonomori Church - 11 min walk
  • Hakuba Ski Jumping Stadium - 18 min walk

Getting around

  • Hakuba Station - 9 min drive

About this property

Entire place

You'll have the entire home to yourself and will only share it with other guests in your party.

Phoenix Chalets

4.5-star luxury holiday home, walk to Hakuba Valley Ski Area
Along with a restaurant, this smoke-free holiday home has a fitness centre and a bar/lounge. Free WiFi in public areas, free self parking and a free ski shuttle are also provided. Other amenities include concierge services, laundry facilities and tour/ticket assistance. All 10 holiday homes boast deep soaking bathtubs, and offer free WiFi and kitchens. Washers/dryers and balconies are standard, as are flat-screen TVs with Netflix. Housekeeping is available once per stay.
Phoenix Chalets offers 10 forms of accommodation with MP3 docking stations and washers/dryers. Rooms open to balconies. This accommodation offers separate living rooms and includes desks. Accommodation at this 4.5-star property has kitchens with full-sized fridge/freezers, hobs, microwaves and kitchenware and utensils. Bathrooms include a separate bath and shower with a deep soaking bath, slippers, bidets and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Flat-screen televisions come with Netflix. Additionally, rooms include coffee/tea makers and rice cookers. Housekeeping is provided once per stay.

Recreational amenities at the holiday home include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Cleaning and safety practices

Enhanced cleanliness measures

Property is professionally cleaned
Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Social distancing

Contactless check-in and check-out
This information is provided by our partners.

Property amenities

Ski

  • Close to a ski area, ski runs and ski lifts
  • Free ski shuttle
  • Ski storage
  • Ski shuttle nearby

Internet

  • Free WiFi

Parking and transport

  • Free self-parking
  • Limited parking
  • Free train station pick-up shuttle from 7:00 AM to 10:00 PM
  • Train station shuttle on request, at scheduled times
  • Free ski shuttle
  • Car not required

Family friendly

  • Children stay free

Kitchen

  • Fridge (full size)
  • Hob
  • Microwave
  • Oven
  • Dishwasher
  • Coffee/tea maker
  • Rice cooker
  • Electric kettle
  • Cookware/dishes/utensils

Dining

  • Breakfast available for a fee: JPY 3000 for adults and JPY 2000 for children
  • 1 restaurant
  • 1 bar

Bedrooms

  • Rollaway/extra beds: JPY 7000.0 per night

Bathrooms

  • Separate bathtub and shower
  • Bidet
  • Deep-soaking bathtub
  • Free toiletries
  • Towels provided
  • Slippers
  • Hairdryer

Living spaces

  • Living room

Entertainment

  • Flat-screen TV
  • Netflix
  • MP3 docking station

Outdoor areas

  • Balcony
  • Terrace

Laundry

  • Washer/dryer
  • Laundry facilities

Work spaces

  • Laptop workspace

Comfort

  • Ceiling fan
  • Heating

Pets

  • No pets allowed

Suitability/Accessibility

  • No lifts
  • Smoke-free property

Services and conveniences

  • Concierge services
  • Tour/ticket assistance
  • Limited housekeeping
  • Multilingual staff
  • Luggage storage
  • Front desk (limited hours)

Things to do

  • Fitness centre
  • Snowshoeing nearby
  • Snowmobiling nearby

Safety features

  • Fire extinguisher
  • Smoke detector

General

  • 10 rooms

Policies

Check-in

Check-in between 4 PM and 6:00 PM
Minimum check-in age - 18

Check-out

Check-out before 10 AM

Special check-in instructions

The front desk is open daily from 7 AM - 10 PM
If you are planning to arrive after 10 PM please contact the property in advance using the information on the booking confirmation
Front desk staff will greet guests on arrival
Train station shuttle service is available on request from 7:00 AM to 10:00 PM
Fees may apply; contact the property in advance to make arrangements

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Kids stay free! Up to 2 children stay free when using existing bedding
Rollaway/extra beds are available for JPY 7000.0 per night.
Cots (infant beds) are available for JPY 3000 per night

Payment types at the property

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for full breakfast: JPY 3000 for adults and JPY 2000 for children (approximately)
  • Crib (infant bed) fee: JPY 3000 per night
  • Rollaway bed fee: JPY 7000.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a fire extinguisher and a smoke detector
This property advises that enhanced cleaning and guest safety measures are currently in place
The property is professionally cleaned; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F
Contactless check-in and contactless check-out are available

We should mention

This property offers transfers from the train station; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The Japanese Ministry of Health, Labour and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
A car is not required for transport to and from this property

Property is also known as

Phoenix Chalets Hakuba
Phoenix Chalets Private vacation home
Phoenix Chalets Private vacation home Hakuba

Frequently asked questions

Can I cancel my reservation for free at Phoenix Chalets and receive a full refund?
Yes, Phoenix Chalets offers free cancellation on select room rates, because flexibility matters! Please refer to Phoenix Chalets cancellation policy on our site for more details about any exclusions or requirements.
How much does it cost to stay at Phoenix Chalets?
As of 15 Aug,2020, prices found for a 1-night stay for 2 adults at Phoenix Chalets on 18 Aug,2020 start from SG$708, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Is this property pet-friendly?
No, pets are not allowed at this property.
How much is parking at this property?
Self-parking is free at this property.
What time is check-in at this property?
Check-in is from 4 PM to 6:00 PM.
What time is check-out at this property?
Checkout is at 10 AM.
Where is this property located?
Situated in Hakuba, this luxury holiday home is within a 15-minute walk of Hakuba Valley Ski Area and Happo-one Adam Gondola. Happo Information Center and Hakuba Mini Train Park are also within 15 minutes.

Guest reviews

Overall score and ratings for Phoenix Chalets

4.6
Wonderful
5 reviews
5 - Excellent
3
4 - Good
2
3 - Okay
0
2 - Mediocre
0
1 - Poor
0
4.6
Cleanliness
3.5
Service and Staff
5.0
Amenities
5.0
Property condition
4.0 out of 5 Good
  • Liked: Cleanliness, room comfort

Stayed 2 nights in Aug 2020
5.0 out of 5 Excellent
  • Liked: Cleanliness, amenities

Stayed 1 night in Jul 2020
5.0 out of 5 Excellent
  • Liked: Cleanliness, amenities

施設も新しく非常に快適でした。

Stayed 2 nights in Jul 2020
4.0 out of 5 Good
  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

バーベキューの夕食付きで、炭も全て用意されており、食べきれないくらいの食材で満足しました。ベッドルームにエアコンがなく少し暑かったですが、夜中は涼しく快適です。

Stayed 3 nights in Aug 2019
5.0 out of 5 Excellent
  • Liked: Cleanliness, property conditions & facilities, room comfort

Stayed 1 night in Apr 2019