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Reviews of Acacia Tree Lodge

3 out of 5
Acacia Tree Lodge
Marula Lane, Nairobi

Reviews

9.2

Wonderful

Rating 10 - Excellent. 42 out of 62 reviews" "
Rating 8 - Good. 16 out of 62 reviews" "
Rating 6 - Okay. 1 out of 62 reviews" "
Rating 4 - Poor. 1 out of 62 reviews" "
Rating 2 - Terrible. 2 out of 62 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

8.4/10

Amenities

9.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Ndagi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellence and Comfort for a greater good
This is a very cosy place to stay. Despite being a hotel, you get the feeling of being at home with very intentional and friendly customer service. The staff were extremely warm and proactive in offering help. And the food options from Zeke’s Cafe, right on the property, were excellent! Can’t rave too much about this place that provides excellent customer service, all for a greater good!
Stayed 3 nights in Sep 2023

10/10 Excellent

Brendan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Acacia tree lodge was a comfortable, clean, and safe stay in a lovely part of town.
Stayed 1 night in Jul 2023

10/10 Excellent

Diana

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely quiet hotel with amazing staff
Stayed 1 night in May 2023
Response from cj on 26 Jul,2023
Dear Diana,It was an honor to host you.

10/10 Excellent

Jan-Erik

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A place with a positive atmosphere
Acacia Tree Lodge is a place with a very welcoming atmosphere. The service is excellent. Food is always served quickly and is great. Rooms are spacious, nicely decorated and comfortable. When in Nairobi again, I hope to be back.
Stayed 7 nights in Apr 2023

8/10 Good

David K

Stayed 1 night in Jan 2023
Response from stephen. on 13 Feb,2023
Dear David, Thank you for your rating and reviewing us.Regards,

2/10 Terrible

Jocelyn

Stayed 1 night in Feb 2022

6/10 Okay

Richard

Liked: Staff & service
Staff is excellent. I only had one meal, breakfast and I thoroughly enjoyed it. Sleep wasn’t great, there’s a lot of mosquitoes with no net to protect yourself. I had to literally hunt and kill them before going to sleep but a ton were still buzzing around my face which I were too lazy to hunt them down.
Stayed 2 nights in Oct 2021
Response from Dunstone on 3 Nov,2021
Thank you for staying with us. We are glad you enjoyed your breakfast. We apologize that we were not able to provide a peaceful night, we have addressed your concern and it will no longer be an issue. We are looking forward to hosting you again!

10/10 Excellent

Gary Duane, Southaven

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location in Karen. Comfortable room. Excellent breakfast!
Stayed 6 nights in Aug 2021

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very clean and conveniant
Stayed 1 night in Jul 2021
Response from Team Leader on 22 Jul,2021
To our dear esteemed guest. We highly appreciate your choice to stay at Acacia Tree Lodge. We are humbled by your review and we promise to keep on this positive track onwards. We welcome you to stay with us during your next trip to Nairobi. Best regards.

10/10 Excellent

Britton

Stayed 1 night in Dec 2020
Response from Team Leader on 12 Jan,2021
Dear Britton. We highly appreciate your choice to stay at Acacia Tree and we are looking forward to your next visit. We are humbled by your review and this will help us improve our services to a higher degree. Best regards

10/10 Excellent

Sanjay, Ohio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleanliness landscape I was shown a room with a kitchen on the web when I booked but I stayed in a room without kitchen. My best stay in Kenya. Keep it up!
Stayed 3 nights in Nov 2020
Response from Team Leader on 25 Nov,2020
Dear Sanjay, Thank you for staying with us. We are sorry we were unable to provide room with kitchen due to its occupation. Looking forward to your next visit.

10/10 Excellent

Christian

Stayed 1 night in Nov 2020
Response from Team Leader on 12 Jan,2021
Dear Christian. We highly appreciate your choice of Staying at Acacia Tree always and talking to you was a blessing due to the riches of wisdom you shared. Your review has greatly humbled us. Best regards.

10/10 Excellent

Maura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
True gem at affordable price
I thought the reviews were too good to be true, but the Acacia Tree really is a gem, and at a great price! The hotel and rooms were very clean and tastefully decorated, bed was comfy, and staff were friendly. Karen is also a lovely part of Nairobi and close to some of the best attractions (car or Uber needed). I will definitely be back if I can get a room again at this top rated hotel.
Stayed 1 night in Nov 2020
Response from Team Leader on 12 Nov,2020
Dear Maura, We highly you choice to stay at Acacia Tree Lodge- Karen. We are looking forward to hosting you again on your next trip to Nairobi. Please note that we are humbled by your review and promise the best on your next visit.

10/10 Excellent

Verified traveller

Stayed 2 nights in Feb 2020
Response from Team Leader on 27 Feb,2020
Dear Esteemed customer, We appreciate you choice to stay at Acacia Tree Lodge and we are humbled by your review. Looking forward to hosting you again on your next trip. Best Regards.

10/10 Excellent

Verified traveller

Stayed 2 nights in Jan 2020
Response from Team leader on 27 Feb,2020
Dear Esteemed Guest. We value and highly appreciate your stay with Acacia Tree Lodge and greatly humbled by your review. Looking forward to your next visit. Best Regards.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and secure with pleasant staff. Excellent WiFi
Stayed 2 nights in Nov 2019
Response from Team Leader on 19 Nov,2019
We highly appreciate your choice to stay at Acacia Tree Lodge and we are humbled by your wonderful review. We look forward to your coming again. Best Regards

8/10 Good

Bonnie, USA

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
All staff were excellent -- friendly, attentive, and always provided excellent service. The property is clean and well maintained however small. The photo you see is it for the lobby/dining room. I rolled right out of the twin bed and onto the floor. It was just small.
Stayed 1 night in Sep 2019
Response from Team Leader on 14 Oct,2019
We highly appreciate your review about us and promise to address the concerns raised. Looking forward to your next visit. Best Regards.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel stands in well maintained gardens in a secure and serene environment, in a quiet residential area, away from the traffic and noise of downtown Nairobi. Within easy reach of giraffe centre and Nairobi National Park together with Wilson airport, as well as new shopping malls and local bars.
Stayed 2 nights in Oct 2019
Response from Team Leader on 11 Oct,2019
We highly appreciate your choice to stay at Acacia Tree Lodge and your review has greatly humbled us and given us an impetus to keep giving the best we can to our esteemed guests. Looking forward to seeing you again. Best Regards.

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2019
Response from Team Leader on 2 Oct,2019
We are grateful and fully appreciate your review and just because you chose, you put a smile on the face of a needy child. Best Regards.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property with good food and very friendly staff. Convenient location in Karen near David Sheldrick Elephant Orphanage, Giraffe Center, and Karen Blixen Meuseum.
Stayed 2 nights in Aug 2019
Response from Team Leader on 29 Aug,2019
We as Acacia Tree appreciate your choice and support to stay with us.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location of the Acacia Tree Lodge is excellent, the property secure & clean and our stay was very enjoyable. Would highly recommend this Lodge as a delightful alternative to the high priced options in this area.
Stayed 2 nights in May 2019
Response from Team Leader on 16 Aug,2019
We highly appreciate your choice to stay with us. We wish you "The Best"

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019
Response from Team Leader on 29 Aug,2019
Your choice to stay with us is highly appreciated and humbled us, to work even harder to improve on our guest experience.

10/10 Excellent

Verified traveller

Stayed 21 nights in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2019

8/10 Good

TORGNY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We only stayed over 1 night, and left after breakfast. Very nice staff, clean, comfortable rooms, very nice breakfast and a calm area where it feels safe. Since the walls, floor and ceiling are stone, all sounds echo in the building and could be disturbing if many or noisy guests were around ( we had a very calm night)
Stayed 1 night in Feb 2019
Response from Team Leader on 16 Aug,2019
Your review is highly appreciated and will address areas of concern. Best Regards.

8/10 Good

Frantz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2018

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful, relaxing hotel with a social impact!
What a lovely hotel! The grounds are beautiful, the hotel attractive, the rooms comfortable. But the best part was the very friendly staff - so we and welcoming. And to top it off, the profits from the hotel go back to the community and they employee and train disadvantaged workers. A perfect combination!
Stayed 3 nights in Feb 2019
Response from Team Leader on 16 Aug,2019
We feel highly honoured by your review. Best regards.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
lovely hotel
The hotel is lovely, so are the staff. Our only complaint is weak coffee. They pride themselves on it, but we found it rather disappointing.
Stayed 4 nights in Dec 2018
Response from Team Leader on 16 Aug,2019
Your comments well received and we promise immediate change in coffee quality.

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Stayed 1 night in Dec 2018

10/10 Excellent

Nichola, Cape Town

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, quiet area close to restaurant and shopping. Staff helpful and friendly. Food was very good.
Stayed 2 nights in Nov 2018
Response from Team Leader on 16 Aug,2019
Acacia Tree fraternity appreciate your comments. Best regards

10/10 Excellent

Derek, Tampa, FL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful quiet location yet short ride to Karen shops and businesses
Stayed 2 nights in Nov 2018

2/10 Terrible

Verified traveller

Stayed 1 night in Nov 2018

10/10 Excellent

Akhil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Great stay. It’s close to the national park and the giraffe center and the elephant orphanage. The staff is really great too!
Stayed 1 night in Oct 2018

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing!
Two of us stayed here for three days, and the location is great! Far enough from the hustle and bustle to be quiet and relaxing, but close enough to get to what you want in Nairobi easily. The service and the staff are absolutely wonderful! We had trouble connecting with the WiFi, and they were very generous to provide us with an extra "boost" type of thing that plugs into an outlet, but we weren't really ever able to connect. Our room was very comfortable and clean, and the grounds are pretty. The menu is a little limited for vegetarians/vegans, but you can request for something else to be made (which is great!), and the included breakfast is wonderful!
Stayed 3 nights in Oct 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2018
Response from D K on 16 Aug,2019
We are grateful for this rating and promise to improve upward. Best wishes in your endevour.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2018
Response from D.K on 16 Aug,2019
We are humbled and appreciate this review. Best wishes to you.

10/10 Excellent

Claudia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Amazing place, the room was spacious, bright, all the staff very friendly - if you're staying in Karen, there's no better place!
Stayed 1 night in Aug 2018
Response from D.K on 16 Aug,2019
We highly appreciate your stay with us and we are humbled by your review. Best wishes.

10/10 Excellent

Lona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly helpful staff. Beautifully decorated throughout with clean and comfortable rooms.
Stayed 2 nights in Jul 2018
Response from Team Leader on 16 Aug,2019
Your review is highly appreciated and we shall strive to do even better. Best regards.

10/10 Excellent

Clardruck, Durham, NC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Treasure in Karen area of Nairobi
Friendly, helpful staff, beautiful gardens, delicious food, and clean facility create a five star experience in every way.
Stayed 1 night in Jul 2018
Response from Team Leader on 16 Aug,2019
We are humbled by this comment and shall work hard to keep consistency. We wish you the best.

10/10 Excellent

B&H, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Nice Lodge
This lodge is lovely, it is comfortable, cosy and homely. The staff are fantastic, they are very hospitable and take good care of you. The rooms are spacious and comfortable and have everything you need. The breakfast was tasty, there was a good variety. The property has a lovely and well kept garden. The location is a little far from the city, you need to use a car. The only negative from our stay was the cost of the driver taking us to the city and back. I think the driver works independently but is associated with the lodge, he really does need to reconsider the costs, they are far to high for a 8 km drive each way! I believe some of the proceeds from the lodge help local communities build better lives, it would be good to see the impact of this at the lodge and maybe a bit more information, this could help with donations.
Stayed 3 nights in Jun 2018
Response from Team Leader on 16 Aug,2019
Thank you and you comments have been noted and highly appreciated. We shall address the issues raised.

10/10 Excellent

Don

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice little hotel
Loved the small hotel. Great value.
Stayed 3 nights in Jun 2018
Response from D.K on 16 Aug,2019
We highly appreciate you choice to stay with us. best wishes.

10/10 Excellent

Fernando, Toronto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is a great lodge. Everything is done with care and attention to detail. It feels like luxury accommodation for a budget. This part of town is also wonderful. If you're visiting Nairobi, I recommend staying in Karen. Many good restaurants and relatively close to tourist attractions, easy to get to the airport. Additionally, I could barely stand the pollution in the Nairobi CBD, but I had no problem staying among the luscious gardens of this area. Enjoy!
Stayed 1 night in May 2018
Response from Team Leader on 16 Aug,2019
We appreciate you support and your choice to stay with us. Best wishes.

10/10 Excellent

Aileen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A wonderful find, I cannot praise this accommodation enough in every aspects. The accommodation is connected to the New Hope Initiative and all donations of items such as dictionaries, pens, notebooks, children’s clothes literally anything that you would be useful to the school and children they support and the people of Kibera.
Stayed 1 night in May 2018
Response from Team Leader on 16 Aug,2019
Thank you for your support and we shall remember you all the time and your generosity humbled us. Best Regards.

8/10 Good

Jen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is perfectly situated in Karen-- near main roads but in a quiet location. The staff were really friendly and the place was a lovely stay.
Stayed 3 nights in Apr 2018
Response from D.K on 16 Aug,2019
We appreciate your you used to review us. We wish you the best.

10/10 Excellent

Ben, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent all round
Great location in Karen for several local attractions and good food.
Stayed 3 nights in Apr 2018
Response from Team Leader on 16 Aug,2019
Thank you very much and your comments have humbled us even more. Best Regards.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from D.K on 16 Aug,2019
Your comments are highly appreciated and you are Welcome Again

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent hotel. nice location. Staff are helpful.
Stayed 2 nights in Mar 2018
Response from D.K on 16 Aug,2019
We would not be there without you. We highly appreciate Support.

10/10 Excellent

Yves-Yvette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hidden gem in Karen
This hotel is amazing. The staff is very warm and welcoming.
Stayed 6 nights in Mar 2018
Response from D.K on 16 Aug,2019
Your comments are highly and we wish you the best always.

10/10 Excellent

Lorenzo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2018