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Reviews of Fairlane Hotel

4 out of 5
Fairlane Hotel
401 Union Street, Nashville, TN

Reviews

9.6

Exceptional

Rating 10 - Excellent. 775 out of 973 reviews" "
Rating 8 - Good. 136 out of 973 reviews" "
Rating 6 - Okay. 42 out of 973 reviews" "
Rating 4 - Poor. 13 out of 973 reviews" "
Rating 2 - Terrible. 7 out of 973 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Karen

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Loved that it was pet friendly . Also all the staff were very accommodating and helpful.
Stayed 1 night in May 2024

8/10 Good

David

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We felt the valet staff wasn’t up to par with other hotels I stay with. They never helped open or close doors or assist with loading luggage. They just hand me the keys and walk away. Also the housekeeping could not speak English. We asked for regular coffee but she left us with decaf only. The hotel was beautiful and the rooms perfect otherwise. Great location as well.
Stayed 2 nights in May 2024
Response from Lyric on 21 May,2024
Thank you for taking the time to complete our survey. Your feedback is essential in our effort to improve our service standards.

10/10 Excellent

Lidia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Hotel
Stayed 2 nights in May 2024
Response from Milton on 20 May,2024
Thank you for taking the time to complete our survey. Your feedback is essential in our effort to improve our service standards.

10/10 Excellent

Adrienne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First Time at the Fairlane. Great experience! Love the vibe, the location, the comfort of our King Room. Situated a bit from Broadway meant a QUIET and Restful night’s sleep.
Stayed 1 night in May 2024
Response from Milton on 20 May,2024
Thank you for taking the time to complete our survey. Your feedback is essential in our effort to improve our service standards.

10/10 Excellent

Lord

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was AMAZING…funny and made my day. THANK YOU BADASS-CHECKIN-GUY
Stayed 1 night in May 2024

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel and very close to so many attractions
Stayed 2 nights in May 2024
Response from Milton on 14 May,2024
Thank you for taking the time to complete our survey. We are glad to hear you were happy with your stay.

10/10 Excellent

YUQI

Liked: Cleanliness, staff & service, property conditions & facilities
Good room service
Stayed 3 nights in Apr 2024
Response from Lyric on 9 May,2024
Thank you for taking the time to complete our survey. We are glad to hear you were happy with your stay.

10/10 Excellent

gregory

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location within walking distance of Nashville attractions. Courteous staff. Luxury facility
Stayed 2 nights in May 2024
Response from Lyric on 9 May,2024
Thank you for taking the time to complete our survey. We are glad to hear you were happy with your stay.

10/10 Excellent

Kelly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful/friendly staff. Wonderful location. Well appointed, comfortable rooms.
Stayed 1 night in May 2024
Response from Milton on 7 May,2024
Thank you for taking the time to complete our survey. We are glad to hear you were happy with your stay.

10/10 Excellent

Lindsay

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the aesthetic of the hotel
Stayed 3 nights in Apr 2024
Response from Milton on 6 May,2024
Thank you for taking the time to complete our survey. We are glad to hear you were happy with your stay.

8/10 Good

Linda M

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent except for the service in the lounge.
Stayed 4 nights in Apr 2024
Response from Milton on 6 May,2024
Thank you for taking the time to complete our survey. We are glad to hear you were happy with your stay.

10/10 Excellent

Nora

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Milton on 6 May,2024
Thank you for taking the time to complete our survey. We are glad to hear you were happy with your stay.

10/10 Excellent

gary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and very nice area. Pull off to park and check in is terrible.
Stayed 1 night in May 2024
Response from Milton on 6 May,2024
Thank you for taking the time to complete our survey. We are glad to hear you were happy with your stay.

10/10 Excellent

Bohdahn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful atmosphere! Staff were so friendly. Easy walk to Broadway and other sites downtown. Loved every minute!
Stayed 5 nights in Apr 2024
Response from Milton on 4 May,2024
Thank you for taking the time to complete our survey. We are glad to hear you were happy with your stay.

6/10 Okay

Neil

Travelled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Upon checking in, we were given a room that had a sticky bathroom floor, dirty carpet and air conditioning that did not work. They promptly changed us to another room... but it was smaller!
Stayed 3 nights in Apr 2024
Response from Milton on 3 May,2024
Thank you for taking the time to complete our survey. Your feedback is essential in our effort to improve our service standards.

10/10 Excellent

Kraig

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ve stayed at 9.0 Nashville’s hotel rooms in the past that looked like they’d seen a few parties. Not the case here. Very clean. Liked the frosted window that divided the shower from living area. Understated interior was tastefully done. And priced right.
Response from Lyric on 29 Apr,2024
Thank you for taking the time to complete our survey. We are glad to hear you were happy with your stay.

10/10 Excellent

Cynthia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay!
Stayed 3 nights in Apr 2024
Response from Lyric on 28 Apr,2024
Thank you for taking the time to complete our survey. We are glad to hear you were happy with your stay.

10/10 Excellent

Alan, Honolulu

Stayed 1 night in Apr 2024
Response from Milton on 18 May,2024
Thank you for taking the time to complete our survey. Your feedback is essential in our effort to improve our service standards.

6/10 Okay

Stephen

Liked: Cleanliness, staff & service
Stayed 4 nights in Feb 2024
Response from Milton on 2 May,2024
Thank you for taking the time to complete our survey. Your feedback is essential in our effort to improve our service standards.

10/10 Excellent

Kacee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Milton on 23 Apr,2024
Thank you for taking the time to complete our survey. We are glad to hear you were happy with your stay.

10/10 Excellent

Sebastiao

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful
Stayed 1 night in Apr 2024
Response from Milton on 19 Apr,2024
Thank you for taking the time to complete our survey. We are glad to hear you were happy with your stay.

8/10 Good

Brian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel in great area. Broadway is close and printers alley is one street over.
Stayed 2 nights in Apr 2024
Response from Milton on 19 Apr,2024
Thank you for taking the time to complete our survey. We are glad to hear you were happy with your stay.

10/10 Excellent

Allison Shanna-Lee

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to downtown but yet far enough away.
Stayed 3 nights in Apr 2024
Response from Milton on 18 Apr,2024
Thank you for taking the time to complete our survey. We are glad to hear you were happy with your stay.

10/10 Excellent

Demaree, Cary

Stayed 1 night in Apr 2024
Response from Milton on 6 May,2024
Thank you for taking the time to complete our survey. We are glad to hear you were happy with your stay.

6/10 Okay

Ricky, Columbia

Travelled with partner
Liked: Property conditions & facilities
Stuff like the body wash bone dry, when you pay over $300 a night you should not have to ask for the body wash container to be filled. The shower also had mold on the door and the grout in the floor tile. No good place to park, the small there is will cost you over $58 a day. The place was clean for the most part, very nice decorations and well maintained. The staff was okay, nice people but lacked customer service skills. When. Checking out they did not even ask me how our stay was. Also when checking in we had to wait for 20 minutes while the front desk was helping people find a place to eat while the people who need to check in just stood and waited.
Stayed 1 night in Apr 2024
Response from Milton on 21 Apr,2024
Thank you for taking the time to complete our survey. Your feedback is essential in our effort to improve our service standards.

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was beautiful. I was upgraded to a bigger suite when I arrived. I had issues finding the entrance to valet and called the front desk, Lauren answered and directed me to entrance. She also had a valet driver come out to assist me as I pulled up. He was very polite and accommodating. The stay was wonderful. Lauren was very friendly at check in and warm. Made me feel good as I had come for a funeral. I spent most of my time in my room but the sights from my room was absolutely beautiful and breathtaking. The room was spotless and nothing near dated. Loved my whole experience. Everything is in walking distance. Among check out Alexis assisted me and she was also very polite and helpful. The valet young man already remembered me and my car had it already waiting as I walked down. Thank you all so much. Will return when visiting.
Stayed 1 night in Apr 2024
Response from Milton on 15 Apr,2024
Thank you for taking the time to complete our survey. We are glad to hear you were happy with your stay.

10/10 Excellent

Kimberly, Knoxville

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Lyric on 16 Apr,2024
Thank you for taking the time to complete our survey. We are glad to hear you were happy with your stay.

8/10 Good

Christopher, Long Beach

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a very inviting comfortable former office space turned into a charming hotel.
Stayed 2 nights in Apr 2024
Response from Milton on 12 Apr,2024
Thank you for taking the time to complete our survey. We are glad to hear you were happy with your stay.

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Lyric on 10 Apr,2024
Thank you for taking the time to complete our survey. We are glad to hear you were happy with your stay.

10/10 Excellent

Don

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property and close to everything. Very walkable for fun in Nashville
Stayed 1 night in Apr 2024
Response from Milton on 9 Apr,2024
Thank you for taking the time to complete our survey. We are glad to hear you were happy with your stay.

10/10 Excellent

Brandon

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay at the Fairlane Hotel! It started with Alexus's great smile, cheerfulness, and willingness to assist with all of our needs; and ended with a nice hot shower, and great view. Everything was within walking distance and the staff were so friendly.
Stayed 1 night in Apr 2024
Response from Milton on 8 Apr,2024
Thank you for taking the time to complete our survey. We are glad to hear you were happy with your stay.

10/10 Excellent

Janet A., Pulaski

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay at the Fairlane Hotel! The staff were super friendly and helpful! I was impressed by the texts I received before our arrival checking to see if we needed anything. So kind! The rooms were perfect! A short, safe, walk to everything we needed including Broadway!
Stayed 3 nights in Mar 2024
Response from Milton on 4 Apr,2024
Thank you for taking the time to complete our survey. We are glad to hear you were happy with your stay.

10/10 Excellent

Monica

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Beautiful room. We loved the vibe. Bagel place on the main floor, and a full restaurant on the 4th floor.
Stayed 1 night in Mar 2024
Response from Lyric on 2 Apr,2024
Thank you for taking the time to complete our survey. We are glad to hear you were happy with your stay.

2/10 Terrible

sammie

Stayed 1 night in Mar 2024
Response from Milton on 2 May,2024
Thank you for taking the time to complete our survey. Your feedback is essential in our effort to improve our service standards.

6/10 Okay

Kalliopi

Stayed 4 nights in Mar 2024
Response from Milton on 2 May,2024
Thank you for taking the time to complete our survey. Your feedback is essential in our effort to improve our service standards.

10/10 Excellent

Kevin

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love hotel. But there is some construction of a building that looks really sketchy and is a real eyesore. But this is a temporary issue.
Stayed 1 night in Mar 2024
Response from Milton on 1 Apr,2024
Thank you for taking the time to complete our survey. We are glad to hear you were happy with your stay.

10/10 Excellent

Dan

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place to stay and enjoy the Downtown Nashville area
Stayed 4 nights in Mar 2024
Response from Milton on 1 Apr,2024
Thank you for taking the time to complete our survey. We are glad to hear you were happy with your stay.

10/10 Excellent

Brian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay at the Fairlane was a very enjoyable experience. The property is located in a great spot. Very near to all the major attractions that Nashville has to offer. The staff were super friendly and always prepared to go over and above to help you out.
Response from Lyric on 28 Mar,2024
Thank you for taking the time to complete our survey. We are glad to hear you were happy with your stay.

10/10 Excellent

Jeffrey, Maitland

Business traveller
Liked: Cleanliness, staff & service, amenities
Great hotel. Convenient location, friendly and helpful staff, large, clean rooms and common areas.
Stayed 1 night in Mar 2024
Response from Lyric on 27 Mar,2024
Thank you for taking the time to complete our survey. We are glad to hear you were happy with your stay.

10/10 Excellent

Jason

Stayed 1 night in Mar 2024
Response from Milton on 14 Apr,2024
Thank you for taking the time to complete our survey. We are glad to hear you were happy with your stay.

10/10 Excellent

Luigi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Service
Stayed 4 nights in Mar 2024
Response from Lyric on 27 Mar,2024
Thank you for taking the time to complete our survey. We are glad to hear you were happy with your stay.

8/10 Good

john

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Milton on 24 Mar,2024
Thank you for taking the time to complete our survey. We are glad to hear you were happy with your stay

10/10 Excellent

Patricia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Very welcoming.
Stayed 1 night in Mar 2024
Response from Lyric on 17 Mar,2024
Thank you for taking the time to complete our survey. We are glad to hear you were happy with your stay.

8/10 Good

Liz

Stayed 3 nights in Mar 2024
Response from Milton on 5 Apr,2024
Thank you for taking the time to complete our survey. We are glad to hear you were happy with your stay.

10/10 Excellent

BRAD

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Milton on 13 Mar,2024
Thank you for taking the time to complete our survey. We are glad to hear you were happy with your stay.

8/10 Good

Stacy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is modern, clean, within walking distance to everything we wanted to do. The only thing I’m not happy about is the “valet” service. We were charged $60 PER NIGHT, and our car was NEVER MOVED from the spot we pulled into right outside the hotel! It sat there 3 nights. I feel this is excessive .
Stayed 3 nights in Mar 2024
Response from Lyric on 11 Mar,2024
Thank you for taking the time to complete our survey. We are glad to hear you were happy with your stay.

6/10 Okay

Amanda

Stayed 1 night in Mar 2024
Response from Milton on 1 Apr,2024
Thank you for taking the time to complete our survey. We are glad to hear you were happy with your stay.

2/10 Terrible

Derrick

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The front desk people were rude. I arrived at 2pm to hopefuly try to check on early. Was told room wasnt ready and they would text me. So I left amd came back to be told room was not ready. Official check in according to their website is 3pm. So I sat in lobby then watch the front desk give out keys to two separate guest. When I inquired I was told they had special rooms. The from desk lady was rude in her tone. I would not stay here again and support this hotel.
Stayed 1 night in Mar 2024
Response from Milton on 21 Apr,2024
Thank you for taking the time to complete our survey. Your feedback is essential in our effort to improve our service standards.

8/10 Good

Rachel, Lake Crystal

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Loved the retro vibe. Very convenient to swanky bars.
Stayed 2 nights in Mar 2024
Response from Milton on 7 Mar,2024
Thank you for taking the time to complete our survey. We are glad to hear you were happy with your stay.

10/10 Excellent

Kim

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We’ve been to Nashville several times but this is our first time to stay here. We loved the location - close enough to walk anywhere but away from the crazy crowds. Our room was very spacious, extremely clean, and beds were comfy. Will definitely stay here again
Stayed 1 night in Mar 2024
Response from Milton on 6 Mar,2024
Thank you for taking the time to complete our survey. We are glad to hear you were happy with your stay