Premier Inn, Needwood hotels

"A very unfriendly guy abruptly informed me that unless I paid a premium, I couldn't check in early and this was at 1:00pm. There was a multi story carpark close by but nothing attached to the actual hotel."

"Check in was efficient Staff were friendly Rooms were clean and functional. Evening restaurant was a disaster 45 min to get and appetizer and customers were not happy. Food left on service counter and not bought out to tables. Breakfast was much more efficient. May have been a bad evening but no real apologies offered. Average budget stay hotel. "

"Great staff. Diner not brilliant. "

"I enjoyed staying at the hotel; it was clean and the staff were friendly "

"The bathroom was very dated. It looked like a nursing home. The flooring was extremely old. The bed was too low. Only one bath towel for 2 people. It was definitely not up to standard for a Hub. The staff was friendly and made you feel welcomed. But this hotel needs serious renovations. "