Premier Inn, Needwood hotels

"Liked that we could park nearby and walk around the shops without having to drive."

"Check in was efficient Staff were friendly Rooms were clean and functional. Evening restaurant was a disaster 45 min to get and appetizer and customers were not happy. Food left on service counter and not bought out to tables. Breakfast was much more efficient. May have been a bad evening but no real apologies offered. Average budget stay hotel. "

"Enjoyed our stay there. Clean, spacious rooms."

"Great staff. Diner not brilliant. "

"Hotels.com with the hotel have some payment issue. When I check in the hotel front desk staff said that i need to pay for this trip, however, I already fully paid when i booked the hotel. After check and clarified she confirmed already received my payment. And I called to Hotel.com the staff request me to pay again for the hotel and refund my previous payment with Hotel.com due to some payment issue between Hotel.com and the Hotel. But is it the issue of customer why i have to do that. Also...