Terrace/patio

Reviews of Cappadocia Caves Hotel

Cappadocia Caves Hotel
Aydinli Orta Mah. Zeybek Sokak No:3/2, Goreme, Nevsehir, Nevsehir

Reviews

8.8

Excellent

Rating 10 - Excellent. 199 out of 350 reviews" "
Rating 8 - Good. 107 out of 350 reviews" "
Rating 6 - Okay. 30 out of 350 reviews" "
Rating 4 - Poor. 9 out of 350 reviews" "
Rating 2 - Terrible. 5 out of 350 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Wei

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice view of the area. easy access to the town center w. lots of restaurants n cafes.
Stayed 3 nights in Apr 2024

10/10 Excellent

Elham

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Professional team
Stayed 1 night in Apr 2024

10/10 Excellent

Ahmed

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024

4/10 Poor

Teigan

Travelled with partner
Disliked: Amenities, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

Kendy, Saint Louis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good stayed and good services.
Stayed 2 nights in Mar 2024

10/10 Excellent

JUAN, SAN JOSE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the tours and transportation that was offered by the hotel service. Excellent and on time
Stayed 4 nights in Mar 2024

10/10 Excellent

MASSA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and very good breakfast
Stayed 1 night in Mar 2024

10/10 Excellent

Natalie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely phenomenal breakfast, wonderful and helpful staff (who can book everything for you but aren't offended if you go elsewhere for a cheaper price) and lovely comfortable rooms. Would definitely stay again.
Stayed 5 nights in Mar 2024

8/10 Good

Cecilia

Liked: Cleanliness, property conditions & facilities
The hotel was clean and a good location. The front staff were amazing, very helpful and friendly. However, the staff working in the kitchen was incredibly rude.
Stayed 2 nights in Mar 2024

10/10 Excellent

Mario

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were amazing. Walking distance to great restaurants and some tourist spots such as the Goreme Open Air Museum.
Stayed 3 nights in Feb 2024

10/10 Excellent

Shruthi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Within 2 minute walking distance to the Center of Goreme, this hotel has the best location. Service and staff were great and the room were also very comfortable. I highly recommend it
Stayed 1 night in Feb 2024

2/10 Terrible

CLARK

Stayed 3 nights in Oct 2023

10/10 Excellent

Kwong hwee

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient to locate. They offer many tour with reasonable price. I booked the paragliding, camel ride, horse riding in the valley.worth to try. The hotel staff are very helpful.

8/10 Good

Freddy

Travelled with partner
Disliked: Amenities
WiFi didn’t work
Stayed 4 nights in Jan 2024

10/10 Excellent

Shaikh

Stayed 2 nights in Dec 2023

8/10 Good

Michael

Stayed 2 nights in Jan 2024

4/10 Poor

MAHDI, minto

Travelled with group
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
all staffs friendly breakfast perfect but hotel wasn't same as a description very old not clean
Stayed 2 nights in Dec 2023
Response from Tuğser Yıldız on 31 Dec,2023
親愛なる信康様インターネット接続はいつでもお湯をご利用いただけます。ご連絡いただければすぐに解決しますが、チェックアウトした後、このレビューは役に立ちません。人々とコミュニケーションをとるのが好きではないのはわかりますが、問題を言わない場合はどうすればよいでしょうか これに対するアクションは? 客室は 38 室あり、そのうち 18 室は洞窟ですが、クラシックな石造りの部屋を予約したのに、これが洞窟ホテルではないというのは真実ではありません。まず、何を予約するかを知る必要があります。ありがとう

8/10 Good

Ying Xin

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location to view hot air balloon in the morning. Breakfast is delicious
Stayed 2 nights in Dec 2023

10/10 Excellent

Anupama

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked a family room for 4. Spacious and great cave experience. Breakfast had a variety but no warm items. Awesome location. Overall great experience. Pictures matched the room!
Stayed 2 nights in Dec 2023
Response from Tuğser Yıldız on 31 Dec,2023
Dear Anupama,We would like to extend our heartfelt appreciation for choosing to stay at our hotel. It was truly a pleasure to have you as our guest, and we sincerely thank you for your kind words and positive feedback.Your satisfaction and comfort are our utmost priorities, and we are delighted to hear that we were able to meet your expectations. We strive to create a welcoming and enjoyable experience for all our guests, and your feedback reassures us that we are on the right track.Our team takes great pride in providing exceptional service and maintaining a high standard of quality. We will ensure that your kind compliments are shared with our staff members who contributed to making your stay memorable.Once again, we thank you for your patronage and for taking the time to share your feedback. Should you require any assistance in the future or if there is anything else we can do to enhance your experience, please do not hesitate to reach out to us.We look forward to welcoming you back to our hotel in the near future.Warm regards,

10/10 Excellent

Peter, Guelph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. Comfortable room. Very clean.
Stayed 3 nights in Dec 2023
Response from Tuğser Yıldız on 31 Dec,2023
Dear Peter,We would like to extend our heartfelt appreciation for choosing to stay at our hotel. It was truly a pleasure to have you as our guest, and we sincerely thank you for your kind words and positive feedback.Your satisfaction and comfort are our utmost priorities, and we are delighted to hear that we were able to meet your expectations. We strive to create a welcoming and enjoyable experience for all our guests, and your feedback reassures us that we are on the right track.Our team takes great pride in providing exceptional service and maintaining a high standard of quality. We will ensure that your kind compliments are shared with our staff members who contributed to making your stay memorable.Once again, we thank you for your patronage and for taking the time to share your feedback. Should you require any assistance in the future or if there is anything else we can do to enhance your experience, please do not hesitate to reach out to us.We look forward to welcoming you back to our hotel in the near future.Warm regards,

6/10 Okay

Rahul

Stayed 2 nights in Dec 2023

6/10 Okay

Max

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Good looking hotel without comfort.
Great location, right in the center of town. Walk-in distance to shops and restaurants. Hotel need to invest on better beds and pillows so therefore comfort is not there. Breakfast is really bad, everything is cold including pastries.
Stayed 2 nights in Dec 2023

6/10 Okay

Diana

Liked: Cleanliness
Cappadocia Caves Hotel
The hotel was accommodating when our flight to Kayseri Airport was cancelled, and they allowed us to arrive a day late. The room looked nicer in photos, and our big disappointment was there was NO MIRROR over the bathroom sink, and the bed was extremely uncomfortable and very, very hard. However, the room was attractive, but there was no bureau to put clothes. The hot water was up and down, and when I wanted to take my last shower there was no hot water at all. The great part of the hotel was the amazing breakfast spread. It was beyond delicious. The location was also very convenient.
Stayed 4 nights in Nov 2023

8/10 Good

Sharon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location near downtown, staff very helpful with leaving luggage after checkout but before flight, great assistance with info and tours, checkin and great Breakfast. Would love to stay again.
Stayed 1 night in Nov 2023
Response from Tuğser Yıldız on 31 Dec,2023
Dear Sharon,thank you very much for your kind review.Hope we'll have a chance to see you again.Regards

6/10 Okay

Talvinder

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Photo moments and buffet not as expected
The roof top patio (the one with the pillows and carpet) was not what we expected - we booked your hotel because we saw it on a tik tok and the roof top was not decorated as nicely decorated. There were only 2 pillows there. They should make it more instagram worthy - it would attract more people to stay there. Also, they didn't label the food at the buffet. We had to constantly ask what each dish was every morning as it changed everyday.
Stayed 3 nights in Oct 2023
Response from Tuğser Yıldız on 8 Jan,2024
Dear Talvinder,Thank you for your review and suggestion.First of all our main goal is provide good accomodation as a hotel we are not social media influcer and also we never advertise about our photozone.We are making this photo areas only in good weather.During your stay weather was rainy and it was cold.Sorry for not putting our handmade and semi ancient carpets and pillows under rain for you. We are not trying to affect people with instagram posts and we are living real life.Our main target is comfortable stay , hospitality and good memories not for quick consuming and worhless posts.About breakfast we have two well english spoken waitress in breakfast area and always waiting next to buffet if some one needs help for dishes and contains info.Regards

10/10 Excellent

Kwong hwee

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice to all places. Staffs are very friendly.
Stayed 1 night in Nov 2023
Response from Tuğser Yıldız on 8 Jan,2024
Hello Kwong,thank you very much for your review.We are glad to hear you had a good time in CCH.Regards

8/10 Good

Karina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was interesting staying in a cave but it was awesome! Reception was great easy check in! Can walk from hotel to restaurants and shopping
Stayed 3 nights in Nov 2023
Response from Tuğser Yıldız on 8 Jan,2024
Dear Karina,thank you for your review.Hope to see you again in near future.Regards

10/10 Excellent

Kwong hwee

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is near to everywhere. Great location especially the hot air balloon, will fly above the hotel. Good parking space as we arrived not during the busiest period.
Stayed 3 nights in Nov 2023

10/10 Excellent

Anastasia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location! Staff was great. There are multiple view points from the hotel that were great to see all around the area and the balloons in the morning. Breakfast had many options!! Loved every aspect of our stay!!
Stayed 1 night in Oct 2023

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent choice
We (2 adults 2 teenagers) really enjoyed our stay in this beautiful hotel. Rooms were well equipped with good AC and decent WiFi. Staff were very helpful and friendly The hotel has a gorgeous terrace and is located literally one minute walk to the main restaurants and shops in the town centre Highly recommended !
Stayed 3 nights in Oct 2023

10/10 Excellent

David

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location in the heart of town, gorgeous terraces, huge breakfast, good service
Stayed 4 nights in Oct 2023
Response from Tuğser Yıldız on 24 Oct,2023
Dear David,thank you very much for your review.Hope to see you again.Regard

10/10 Excellent

Eftalia

Travelled with partner
Highly recommended staff very good 👍 and friendly .Breakfast very good and variety .
Stayed 3 nights in Aug 2023
Response from Tuğser Yıldız on 23 Sept,2023
Dear Eftaliathank you very much for your rate.We are happy that you had a good time in CCH.Hope to see you again in near future.Regards

6/10 Okay

H

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Start but something's spoilt the experience
Started off very good, our room was ready and we were allowed to check in early and our room was very nice (blue pool room) had private pool in room although steps down to pool and bathroom are very dangerous, there is no hand rail, they are steep and slippery. Breackfast was average. Pool outdoors very small. Restaurant menu limited and expensive, they serve no alcohol. You are not permitted to consume any of your own food in hotel outdoor seating areas, we got jumped on when about to open a small pack of snacks by the pool. Don't buy excursions from hotel you will pay more than needed. Also got sold private transfer to airport for €30 for two but we had to drive around picking up from other hotels. If stayed again would jump in a taxi it's cheaper (€20-25) and more convenient, quicker and more comfortable.
Stayed 1 night in Jul 2023
Response from Tuğser Yıldız on 29 Jul,2023
Dear christopher,Thank you for your time to share your wrong and unhonest review.First of all we recommend to show yourself to eye doctor because there is handrail for going to room pool and its silver color.We dont have any claim that our outside pool is olimpic.Althought its big enough for swim unless if you are not olimpic swimmer.Yes snack bar is limited but its not expesive than any other cafe around plus you are in hotel and next to pool side not ordinary street cafe.Most expensive food is Taco's(big chicked wrap which makes 7 if you want have that much money you can ask for free we will saturate you with pleasure.)there is 2 claim and both of them belong to you.You can CONSUME your own food drink any of our seating areas except pool side.May I ask when you go to restourant do you bring your own food? or when you go to coffee shop do you bring your own coffee? there is a restourant and you cant bring your own stuff non of hotels allow you anywhere in the world.Another page is excursions , we provide best price range for activities compare to other agencies.If its expensive for you you have right to not buy right? Did someone force to buy? You had only horse riding from us and its 35 which is same as everywhere in town.Another wrong information is Private transfer...You got from us regular transfer for 15 per person thats correct wrong part is to get taxi for 20-25 to find taxi for 45 minute drive..You are giving wrong information to people who are reading your comment.You are not satisfied about service or any other thing its pretty normal but write a lie is not part of this.Hope you will write true things to another hotel.Regards

6/10 Okay

Yiqing

Travelled with family and small children
everything is average. not bad not good..... next would like to try another one.
Stayed 2 nights in Jul 2023
Response from Tuğser Yıldız on 29 Jul,2023
Dear Yiqing,thank you for review...Compare to what you pay what you have you will received more then you pay.Next time if you have a chance to stay this price range you will see the diffrence.Regards

8/10 Good

Alina

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel, great breakfast and location, but felt a little cold in the room.
Stayed 1 night in Jul 2023
Response from Tuğser Yıldız on 31 Dec,2023
Dear Alina,thats strange because you stayed middle of the june weather temparature was 28-33 degree around.Also if you feel cold or hoot in the room there is a AC all of our rooms you could use.Regards

10/10 Excellent

Mary Beth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Novel Accommodation
We enjoyed staying in our cave room for 2 nights but that was long enough. There is a bit of chalk-like dust natural to a cave and it caused some breathing problems for my husband who has a bit of asthma. Also, while we enjoyed the novelty of our room and its spaciousness, the room was dark and had no access really to natural light. We enjoyed the jacuzzi tub and didn’t make use of the shower which was very dark inside. Also, there is a step down into the room just inside the door and 3 steps down from the bedroom into the bathroom. More lighting would have been much appreciated as would have been instant coffee and decaffeinated teas.
Stayed 2 nights in Jul 2023

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Beautiful view, conveniently located, friendly staff, clean room, great experience
Stayed 3 nights in Jul 2023
Response from Tuğser Yıldız on 29 Jul,2023
Dear Guest,thank you very much for your review.Hope we will see you again in near future.Regards

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience
Great service, clean, convenient location, great view
Stayed 3 nights in Jul 2023
Response from Tuğser Yıldız on 29 Jul,2023
Dear Guest,thank you very much for your review.Hope we will see you again in near future.Regards

10/10 Excellent

GERARDO

Travelled with partner
Liked: Property conditions & facilities
Staff was incredible helpful; very nice people getting out of their way to help you!!!
Stayed 2 nights in Jul 2023
Response from Tuğser Yıldız on 29 Jul,2023
Dear Gerardo,thank you very much for your review.Hope we will see you again in near future.Regards

8/10 Good

Chowdhury

Stayed 1 night in Jun 2023
Response from Tuğser Yıldız on 29 Jul,2023
Dear guest,thank you very much for your review.Hope we will see you again in near future.Regards

10/10 Excellent

violet

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff and excellent location of the hotel. Room Was very clean and staff were very nice and always willing to help.
Stayed 3 nights in Jun 2023
Response from Tuğser Yıldız on 2 Jul,2023
Dear Violet,We would like to extend our heartfelt appreciation for choosing to stay at our hotel. It was truly a pleasure to have you as our guest, and we sincerely thank you for your kind words and positive feedback.Your satisfaction and comfort are our utmost priorities, and we are delighted to hear that we were able to meet your expectations. We strive to create a welcoming and enjoyable experience for all our guests, and your feedback reassures us that we are on the right track.Our team takes great pride in providing exceptional service and maintaining a high standard of quality. We will ensure that your kind compliments are shared with our staff members who contributed to making your stay memorable.Once again, we thank you for your patronage and for taking the time to share your feedback. Should you require any assistance in the future or if there is anything else we can do to enhance your experience, please do not hesitate to reach out to us.We look forward to welcoming you back to our hotel in the near future.Warm regards,

8/10 Good

Ruta

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very pleasant stay in the Cave Hotel. Clean, friendly staff, great location. Only on breakfast could have a bigger fruit selection, more muslies and yoghurt. Also, we were missing proper coffee... They have an amazing terrace where you can enjoy beautiful view!
Stayed 5 nights in Jun 2023

6/10 Okay

Melody

Travelled with family
Liked: Cleanliness, staff & service
It is very unique. It is a cave that was transformed into a room. However, it still has the smell of a cave. Their breakfast is good and staff are accommodating and prompt.
Stayed 2 nights in Jun 2023
Response from Tuğser Yıldız on 29 Jul,2023
Dear Melody,thank you very much for your review.Hope we will see you again in near future.Regards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Retirement travel
Hotel very central, and no nasty big hills to walk up daily. Room was large. Pleasant stay. Be mindful if you have a disability to book a room with same floor bathroom as there are some steps down to bathroom in this room.
Stayed 3 nights in May 2023
Response from Tuğser Yıldız on 2 Jul,2023
Dear Sir,We would like to extend our heartfelt appreciation for choosing to stay at our hotel. It was truly a pleasure to have you as our guest, and we sincerely thank you for your kind words and positive feedback.Your satisfaction and comfort are our utmost priorities, and we are delighted to hear that we were able to meet your expectations. We strive to create a welcoming and enjoyable experience for all our guests, and your feedback reassures us that we are on the right track.Our team takes great pride in providing exceptional service and maintaining a high standard of quality. We will ensure that your kind compliments are shared with our staff members who contributed to making your stay memorable.Once again, we thank you for your patronage and for taking the time to share your feedback. Should you require any assistance in the future or if there is anything else we can do to enhance your experience, please do not hesitate to reach out to us.We look forward to welcoming you back to our hotel in the near future.Warm regards,

10/10 Excellent

keith

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent staff
Stayed 7 nights in May 2023
Response from Tuğser Yıldız on 2 Jul,2023
Dear Keith,Thank you very much for your opinion.Hope to see you again.Regards

8/10 Good

Peram

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were a group of four celebrating a birthday, the hotel kindly decorated the room with ballons and petals and swan towels. If we ran out of anything they were there to kindly assit. The terrace for breakfast was nice and open the view was great and to top it off the choices for breakfast were endless. Location was walking distance to the center, restaurants, bars round the corner.
Stayed 3 nights in May 2023
Response from Tuğser Yıldız on 2 Jul,2023
Dear Peram,We would like to extend our heartfelt appreciation for choosing to stay at our hotel. It was truly a pleasure to have you as our guest, and we sincerely thank you for your kind words and positive feedback.Your satisfaction and comfort are our utmost priorities, and we are delighted to hear that we were able to meet your expectations. We strive to create a welcoming and enjoyable experience for all our guests, and your feedback reassures us that we are on the right track.Our team takes great pride in providing exceptional service and maintaining a high standard of quality. We will ensure that your kind compliments are shared with our staff members who contributed to making your stay memorable.Once again, we thank you for your patronage and for taking the time to share your feedback. Should you require any assistance in the future or if there is anything else we can do to enhance your experience, please do not hesitate to reach out to us.We look forward to welcoming you back to our hotel in the near future.Warm regards,

10/10 Excellent

Scott, Dallas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is in a very convenient location. Staff were very helpful. Breakfast was wonderful! Some small amount of dust does fall from the ceiling due to the old stone construction. Do not let this stop you from staying!
Stayed 3 nights in May 2023
Response from Tuğser Yıldız on 17 May,2023
Dear Scott,We would like to extend our heartfelt appreciation for choosing to stay at our hotel. It was truly a pleasure to have you as our guest, and we sincerely thank you for your kind words and positive feedback.Your satisfaction and comfort are our utmost priorities, and we are delighted to hear that we were able to meet your expectations. We strive to create a welcoming and enjoyable experience for all our guests, and your feedback reassures us that we are on the right track.Our team takes great pride in providing exceptional service and maintaining a high standard of quality. We will ensure that your kind compliments are shared with our staff members who contributed to making your stay memorable.Once again, we thank you for your patronage and for taking the time to share your feedback. Should you require any assistance in the future or if there is anything else we can do to enhance your experience, please do not hesitate to reach out to us.We look forward to welcoming you back to our hotel in the near future.Warm regards,

10/10 Excellent

Tamsin, Kuwait

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cozy, amazing breakfast. Beautiful views. Lovely sitting areas.
Stayed 1 night in Apr 2023
Response from Tuğser Yıldız on 17 May,2023
"Dear Tamsin,Thank you for choosing our hotel for your stay. We sincerely appreciate your kind words and positive feedback. Your satisfaction is our top priority, and we are thrilled to hear that we met your expectations.Our team takes great pride in providing exceptional service and maintaining high standards. We will share your compliments with our staff members who contributed to your memorable experience.Thank you again for your patronage. We look forward to welcoming you back in the future.Best regards,

10/10 Excellent

Baiju

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome accommodation in Cappadocia
Stayed 2 nights in Apr 2023
Response from Tuğser Yıldız on 27 Apr,2023
Dear Baiju,Thank you very much for your review.Regards

6/10 Okay

Sukhmani

Travelled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2023
Response from Tuğser Yıldız on 17 May,2023
Dear Sukhmani,Thank you for providing us with your feedback regarding your recent experience at our establishment. We value your input and sincerely apologize for any inconvenience or dissatisfaction you may have encountered.Your feedback is crucial to us as it allows us to identify areas that require improvement and ensure a better experience for our valued guests. We are committed to providing exceptional service, and we regret that we fell short of your expectations on this occasion.Please be assured that we take your concerns seriously, and we will be addressing them with our team. We genuinely appreciate your patience and understanding.We would like to make it right and regain your trust. If you would be willing to give us another opportunity to serve you, we would be more than happy to ensure a more enjoyable and seamless experience.Once again, we apologize for any inconvenience caused and appreciate your valuable feedback.Best regards,