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Reviews of New Orleans Marriott

4 out of 5
New Orleans Marriott
555 Canal St, New Orleans, LA

Reviews

8.4

Very good

Rating 10 - Excellent. 939 out of 1809 reviews" "
Rating 8 - Good. 468 out of 1809 reviews" "
Rating 6 - Okay. 228 out of 1809 reviews" "
Rating 4 - Poor. 96 out of 1809 reviews" "
Rating 2 - Terrible. 78 out of 1809 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Kim

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Adjacent to the French Quarter and in walking distance to Caesars.
Stayed 6 nights in Apr 2024
Response from Resident Manager on 1 May,2024
Dear Kim, Thank you for being our guest at the New Orleans Marriott. We are glad you had a great time with us and that our location was perfect for your needs. It was a pleasure accommodating you, and we look forward to your return visit. Sincerely, Javier Rodriguez Resident Manager

10/10 Excellent

cheryl

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I dont like the resort fee of 20.00 everyday. Having to pay for wifi is a joke in this day and age. Very nice lobby. Food and drinks were good Staff very nice and friendly. Carpets need a deep clean or replaced Great location
Stayed 2 nights in Apr 2024
Response from Resident Manager on 1 May,2024
Dear Cheryl, Thank you for choosing New Orleans Marriott. We are glad our associates left a lasting impression and that you loved our convenient location and beautiful lobby area. We are also happy you loved our delicious food and drink offerings. That said, we are sorry for the concerns you had with our carpets. We will share your remarks with our team as we always look for ways to improve. We also regret your disappointment with some of the extra costs associated with your visit. We understand your frustrations if these costs came as a surprise to you, and we appreciate your feedback. It was our pleasure hosting you, and we look forward to your next stay. Sincerely, Javier Rodriguez Resident Manager

4/10 Poor

Mitchell

Travelled with family
Room smelled like an old smoking room. Front desk stated that is just how our rooms smell. People passed out and panhandling outside property on the sidewalk. Bathroom was extremely small with no bath fan.
Stayed 3 nights in Apr 2024
Response from Resident Manager on 30 Apr,2024
Dear Mitchell, Thank you for the review and for sharing your experience. We apologize for not meeting your expectations and for the concerns you experienced in your room. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns and appreciate you bringing this to our attention. We are also sorry for your disappointment with the size of the bathroom. We value your comments and will address them appropriately. We hope you will consider giving us a second chance the next time you are in the area. Sincerely, Javier Rodriguez Resident Manager

10/10 Excellent

Arlyne, New York

Liked: Amenities
Centrally located
Stayed 3 nights in Apr 2024
Response from Resident Manager on 28 Apr,2024
Dear Arlyne, We are delighted we exceeded your expectations for a memorable stay at New Orleans Marriott and appreciate you sharing your experience with other travelers. We are glad our location was perfect for your travel needs. Thank you for choosing us, and we look forward to seeing you on your next visit to New Orleans. Sincerely, Javier Rodriguez Resident Manager

10/10 Excellent

David

Business traveller, Travelled with partner
Liked: Amenities, property conditions & facilities
Ve
Stayed 5 nights in Apr 2024
Response from Resident Manager on 28 Apr,2024
Dear David, Thank you for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at New Orleans Marriott. We look forward to your return and wish you all the best with your future travels. Sincerely, Javier Rodriguez Resident Manager

6/10 Okay

D

Liked: Staff & service
Stayed 3 nights in Apr 2024
Response from Resident Manager on 28 Apr,2024
Dear Valued Guest, Thank you for your visit. We are sorry if there were a few issues that kept you from giving us a higher rating. We regret any inconvenience this caused and hope you will return for the perfect stay you deserve. Sincerely, Javier Rodriguez Resident Manager

10/10 Excellent

Tiffany, Biloxi

Liked: Cleanliness, staff & service, property conditions & facilities
I had a great birthday weekend there. Felt very safe and there was easy access to everything going on in the French Quarter fest!
Stayed 2 nights in Apr 2024
Response from Resident Manager on 26 Apr,2024
Dear Tiffany, We love it when people include us in their special celebrations; therefore, we are glad we could help make your birthday an enjoyable event. We are happy our location perfectly suited your travel needs and that you had a great time with us. Thank you for your comments, and we look forward to your return. Sincerely, Javier Rodriguez Resident Manager

10/10 Excellent

Tera

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Resident Manager on 23 Apr,2024
Dear Tera, We enjoyed seeing your perfect rating and cannot thank you enough for it. On behalf of everyone here at New Orleans Marriott, we invite you to come back and stay with us again whenever you are in the area. Sincerely, Javier Rodriguez Resident Manager

10/10 Excellent

Terry

Liked: Cleanliness, amenities
I love staying here! We stay here every time we visit New Orleans
Stayed 2 nights in Feb 2024
Response from Resident Manager on 22 Apr,2024
Dear Terry, It is always a pleasure to read from our loyal guests and to know we are continually exceeding expectations. We are glad to know you enjoyed your stay. We appreciate your kind review and look forward to your next stay at New Orleans Marriott.Sincerely, Javier Rodriguez Resident Manager

8/10 Good

JOSEPH C

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
We reserved a suite our room was unavailablendue to over booking 2 out of 4 nights. We the same excuse "sorry our staff made an error" 2 night in a row. Unacceptable and very inconvienent.
Stayed 4 nights in Apr 2024
Response from GENERAL MANAGER on 27 Apr,2024
Dear Joseph, Thank you for visiting us. While we appreciate your nice rating, we are sorry for not being able to provide you with a room. We completely understand your frustration and the inconvenience this caused you; however, we can confirm this is not a normal occurrence for us. We have procedures in place to prevent this from happening. On the rare occasion, this does occur, we try to honor all reservations to the best of our ability. We hope you will consider giving us a second chance the next time you are in the area. Sincerely, Javier Rodriguez Resident Manager

8/10 Good

Sal Joseph

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 4 nights in Apr 2024
Response from Resident Manager on 16 Apr,2024
Dear M. Joseph, We are delighted we exceeded your expectations for a memorable stay at New Orleans Marriott. We agree that we have an outstanding location and hope you were able to visit the French Market, which boasts three centuries of history and six blocks of shopping. Thank you for being our guest, and we look forward to seeing you on your next visit to New Orleans. Sincerely, Javier Rodriguez Resident Manager

10/10 Excellent

MANDRIKA, RICHMOND HILL

Stayed 4 nights in Apr 2024
Response from Resident Manager on 17 Apr,2024
Dear Mandrika, Thank you for choosing New Orleans Marriott. We were pleased we exceeded your expectations during your visit. If you find yourself in our area again, we look forward to having another opportunity to provide you with an exceptional stay. Sincerely, Javier Rodriguez Resident Manager

10/10 Excellent

Stacey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Resident Manager on 17 Apr,2024
Dear Stacey, It is wonderful to know you enjoyed everything about your time at New Orleans Marriott and that we exceeded your expectations. We strive to provide everything needed for the perfect stay. We appreciate your kind rating and look forward to you being able to stay with us again soon. Sincerely, Javier Rodriguez Resident Manager

10/10 Excellent

Guiteu

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 2 nights in Apr 2024
Response from Resident Manager on 16 Apr,2024
Dear Guiteu, Thank you for rating your experience at New Orleans Marriott. It is always our goal to provide a comfortable stay for each guest, and we are glad to see we accomplished this while you were here. We look forward to being your hotel of choice whenever you return to the area. Sincerely, Javier Rodriguez Resident Manager

10/10 Excellent

Denise

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was professional and friendly. Beautiful hotel, wonderful room, delicious food and the drinks were spot on.
Stayed 1 night in Apr 2024
Response from Resident Manager on 16 Apr,2024
Dear Denise, Thank you for reviewing your recent stay at New Orleans Marriott. We are glad our associates exceeded your expectations and that you loved our well-appointed accommodations and delicious food offerings. We will share your kind words with everyone for their job well done. It was a pleasure welcoming you, and we look forward to you choosing us every time your travels bring you to our area. Sincerely, Javier Rodriguez Resident Manager

6/10 Okay

Bob

Travelled with group
Liked: Cleanliness
Convenient
Stayed 2 nights in Apr 2024
Response from Resident Manager on 15 Apr,2024
Dear Bob, Thank you for your stay. We are sorry if there were a few issues that kept you from giving us a higher rating. We regret any inconvenience this caused and hope you will return for the perfect visit you deserve. Sincerely, Javier Rodriguez Resident Manager

4/10 Poor

Yarima

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Resident Manager on 15 Apr,2024
Dear Yarima, Thank you for visiting us. We genuinely regret you did not enjoy your stay and want to extend our apologies for not living up to your expectations. We hope you will return so we can have an opportunity to provide you with a better experience. Sincerely, Javier Rodriguez Resident Manager

10/10 Excellent

Sheila

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, convenient to walk to French Quarter, great restaurants near by. Staff was very helpful and friendly.
Stayed 4 nights in Apr 2024
Response from Resident Manager on 10 Apr,2024
Dear Sheila, Thank you for making New Orleans Marriott a part of your travel plans. We are glad you loved the thoughtful hospitality from our associates and will share your kind remarks with everyone. It was also great to know our location was perfect for your needs. It was a pleasure serving you, and we look forward to your return visit. Sincerely, Javier Rodriguez Resident Manager

8/10 Good

Jolonda

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I loved it
Stayed 2 nights in Apr 2024
Response from Resident Manager on 10 Apr,2024
Dear Jolonda, We are happy you chose New Orleans Marriott for your recent visit. It was our pleasure having you as our guest, and we look forward to you revisiting us the next time your travel brings you to our area. Sincerely, Javier Rodriguez Resident Manager

10/10 Excellent

Nathalia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property
Stayed 2 nights in Apr 2024
Response from Resident Manager on 8 Apr,2024
Dear Nathalia, It was a pleasure receiving your fantastic rating for New Orleans Marriott. We are glad we exceeded your expectations and appreciate your comments regarding our well-kept property. Thank you for being our guest; we look forward to your next visit. Sincerely, Javier Rodriguez Resident Manager

10/10 Excellent

Joel

Liked: Cleanliness, staff & service, property conditions & facilities
Staffs are nice and friendly. Hotel is clean and comfortable but small bathroom.
Stayed 1 night in Apr 2024
Response from Resident Manager on 8 Apr,2024
Dear Joel, Thank you for the review and for taking the time to recognize New Orleans Marriott. We are delighted to know how much you enjoyed our clean property and the excellent service provided by our associates. That said, we regret the concerns you had regarding the size of your bathroom. Please know our front desk is always available and happy to help make your stay more comfortable. Thank you once more, and we look forward to hosting you again soon. Sincerely, Javier Rodriguez Resident Manager

8/10 Good

Ashley, Old Greenwich

Travelled with family
Liked: Amenities
The property was tired and the rooms could use an update. Service was slow but the people were very nice.
Stayed 2 nights in Apr 2024
Response from Resident Manager on 9 Apr,2024
Dear Ashley, Thank you for making New Orleans Marriott a part of your travel plans. We appreciate your nice rating and are happy to see you liked some aspects of your visit. That said, we regret you felt our property needed updating. We are grateful for the feedback and will share these notes with the appropriate individuals for the future modernization of our hotel. It was a pleasure welcoming you, and we look forward to you choosing us again soon. Sincerely, Javier Rodriguez Resident Manager

10/10 Excellent

michele

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
convenient to everything in the french quarter
Stayed 4 nights in Mar 2024
Response from Resident Manager on 12 Apr,2024
Dear Michele, It is a pleasure to read your review about New Orleans Marriott. We are glad our location was convenient for everything you wanted to do on this visit. Thank you for choosing us, and we look forward to your return visit. Sincerely, Javier Rodriguez Resident Manager

10/10 Excellent

Jerry, Allegan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Resident Manager on 1 Apr,2024
Dear Jerry, We enjoyed seeing your perfect rating and cannot thank you enough for it. On behalf of everyone here at New Orleans Marriott, we invite you to come back and stay with us again whenever you are in the area. Sincerely, Javier Rodriguez Resident Manager

6/10 Okay

Sherry

Business traveller
Liked: Staff & service
Overall it's good. The room I was in, I didn't feel it's a 4 star hotel though.
Stayed 3 nights in Mar 2024
Response from Resident Manager on 1 Apr,2024
Dear Sherry, Thank you for taking the time to post a review of your time with us. We were disappointed to read our accommodations did not provide the value for which you were hoping. We appreciate you for sharing your valuable feedback as we are continually striving to improve our guest experience. We hope you will give us another opportunity to provide you with the hospitality for which we are known. Sincerely, Javier Rodriguez Resident Manager

6/10 Okay

Sherry

Business traveller
Liked: Staff & service
Overall. It’s good
Stayed 3 nights in Mar 2024
Response from Resident Manager on 28 Mar,2024
Dear Sherry, Thank you for being our guest. We are pleased if you enjoyed your stay overall; however, we do regret if we missed meeting some of your expectations. We apologize if we disappointed you and hope to have another opportunity to welcome you back soon. Sincerely, Javier Rodriguez Resident Manager

10/10 Excellent

Bryan Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 3 nights in Feb 2024
Response from Resident Manager on 28 Mar,2024
Dear Mr. Christopher, Thank you for the perfect rating of your time at New Orleans Marriott. It is always a pleasure to see when our guests enjoy everything we have to offer. We look forward to your return whenever you revisit the area. Sincerely, Javier Rodriguez Resident Manager

10/10 Excellent

Nakeasha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay!!! Water was a little slow draining from the tub but the overall experience was great!!!
Stayed 2 nights in Mar 2024
Response from Resident Manager on 19 Mar,2024
Dear Nakeasha, We appreciate you leaving your outstanding rating regarding your recent visit to the New Orleans Marriott. It is a pleasure to know you enjoyed all that we have to offer. That said, we regret not meeting some of your expectations. Thank you for all your remarks, and we look forward to having a chance to serve you again in the future. Sincerely, Javier Rodriguez Resident Manager

4/10 Poor

Lukesha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Parking rates $50 a day for guest who chose your establishment for their stay. Tourist fees and a $20 a day fee for gift cards that your more than liely not going to use because you have your teip planned already.I will not stay next time. At least include this in your stay fees or give the customer the option.
Stayed 2 nights in Mar 2024
Response from Resident Manager on 19 Mar,2024
Dear Lukesha, Thank you for taking the time to post your online review. We apologize for not meeting your expectations and for your disappointment with some of the extra costs associated with your visit. We understand your frustrations if these costs came as a surprise to you, and we appreciate your comments. We are grateful for your patience and hope to see you again the next time you visit the area. Sincerely, Javier Rodriguez Resident Manager

10/10 Excellent

Christeen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience
Stayed 2 nights in Mar 2024
Response from Resident Manager on 18 Mar,2024
Dear Christeen, On behalf of our team at New Orleans Marriott, thank you for the excellent rating. We strive to deliver clean, comfortable accommodations combined with outstanding service to every guest; therefore, we appreciate you noticing our efforts. We enjoyed having you and look forward to being your hotel of choice whenever you return to the area. Sincerely, Javier Rodriguez Resident Manager

6/10 Okay

Grigor, N.Hollywood

Travelled with partner
Liked: Amenities
Rooms are outdated
Stayed 2 nights in Mar 2024
Response from Resident Manager on 18 Mar,2024
Dear Grigor, Thank you for sharing your experience. We are sorry you felt our accommodations needed updating. We are grateful for the feedback and will share these notes with the appropriate individuals for the future modernization of our hotel. We appreciate your patience and hope you will consider us again the next time you are in the area.Sincerely, Javier Rodriguez Resident Manager

10/10 Excellent

Nicole

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Middle of the city
Stayed 4 nights in Mar 2024
Response from Resident Manager on 18 Mar,2024
Dear Nicole, Thank you for sharing that your stay at the New Orleans Marriott was perfect in every way. Located in the heart of the French Quarter on Canal Street, our hotel lets you experience all the fantastic things for which New Orleans is celebrated, and we are glad you enjoyed it. We appreciate your feedback and look forward to being your home whenever you are in the area. Sincerely, Javier Rodriguez Resident Manager

8/10 Good

Anke

Stayed 5 nights in Feb 2024
Response from Resident Manager on 17 Mar,2024
Dear Anke, Thank you for the nice rating regarding your stay at New Orleans Marriott. We look forward to you are already planning another trip our way. Sincerely, Javier Rodriguez Resident Manager

8/10 Good

SAGIE, LOS ANGELES

Business traveller
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Staff are not friendly.
Stayed 3 nights in Mar 2024
Response from Resident Manager on 14 Mar,2024
Dear Sagie, Thank you for your review of our hotel. While we appreciate your nice rating, we are sorry for the issues you had with our associates. Your feedback is being evaluated with our team to ensure these concerns are not repeated. It was a pleasure serving you at New Orleans Marriott, and we look forward to your return. Sincerely, Javier Rodriguez Resident Manager

10/10 Excellent

Guesta, Cypress

Stayed 2 nights in Feb 2024
Response from Resident Manager on 15 Mar,2024
Dear Guesta, Thank you for choosing New Orleans Marriott and for the excellent rating. We are thrilled to know we exceeded your expectations and that you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Javier Rodriguez Resident Manager

6/10 Okay

Carrie

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities
Water in tub didn't drain when taking a shower.
Stayed 3 nights in Feb 2024
Response from Resident Manager on 6 Mar,2024
Dear Carrie, Thank you for posting a review of your recent stay. We apologize for the inconvenience you experienced with the water drainage in your tub during your stay. We appreciate your remarks and will address them to our team to prevent any future occurrences. We hope you will consider giving us a second chance the next time you are in the area. Sincerely, Javier Rodriguez Resident Manager

10/10 Excellent

Rowena

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. A bit on the outskirts of the French quarter. A good 15 minute walk to French Market. Hotel was clean and modern.
Stayed 5 nights in Feb 2024
Response from Resident Manager on 3 Mar,2024
Dear Rowena, We are delighted we exceeded your expectations for a memorable stay at New Orleans Marriott. We are glad our location worked well for you and that you loved our clean property. Thank you for choosing us, and we look forward to seeing you on your next visit to New Orleans. Sincerely, Javier Rodriguez Resident Manager

2/10 Terrible

Deanna

Stayed 1 night in Feb 2024
Response from Resident Manager on 23 Mar,2024
Dear Deanna, Thank you for rating your recent stay. Our staff strives to ensure an exceptional experience for each guest. We are very sorry for not meeting your expectations. We hope you will give us another opportunity to show you our hospitality and prove that we truly value your patronage.Sincerely, Javier Rodriguez Resident Manager

10/10 Excellent

DeeDee Barton

Stayed 3 nights in Feb 2024
Response from Resident Manager on 23 Mar,2024
Dear Ms. Barton, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at the New Orleans Marriott; we hope to see you again soon. Sincerely, Javier Rodriguez Resident Manager

8/10 Good

Terry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was clean quiet and close to all the major sites of new orleans. Bourbon street and the french quarter.
Stayed 2 nights in Feb 2024
Response from Resident Manager on 2 Mar,2024
Dear Terry, We are delighted we exceeded your expectations for a memorable stay at New Orleans Marriott, and we appreciate you sharing your experience with other travelers. We agree that we have an outstanding location; we hope you were able to visit the French Market, which boasts three centuries of history and six blocks of shopping! We are also glad to know that you loved our spotless property. Thank you again for choosing Marriott, and we look forward to seeing you on your next visit to New Orleans. Sincerely, Javier Rodriguez Resident Manager

10/10 Excellent

William

Travelled with partner
Liked: Cleanliness, amenities
Location and vibrancy!
Stayed 2 nights in Feb 2024
Response from Resident Manager on 1 Mar,2024
Dear William, Thank you for the review of your recent stay at the New Orleans Marriott. We are pleased you found our location perfect for your plans and that you had a great time with us. It was a pleasure having you as our guest, and we look forward to your next visit. Sincerely, Javier Rodriguez Resident Manager

10/10 Excellent

chelcy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Resident Manager on 29 Feb,2024
Dear Chelcy, Thank you for visiting us. We are thrilled we met your expectations for a fantastic stay at New Orleans Marriott. We look forward to having the pleasure of doing so again on your next trip to the area. Sincerely, Javier Rodriguez Resident Manager

10/10 Excellent

bryan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Resident Manager on 29 Feb,2024
Dear Bryan, We are happy you chose New Orleans Marriott for your recent visit. It was a pleasure having you as our guest, and we look forward to you revisiting us the next time your travel brings you to our area. Sincerely, Javier Rodriguez Resident Manager

4/10 Poor

Donald

Travelled with partner
Liked: Staff & service
Hot water would be nice.
Stayed 2 nights in Feb 2024
Response from Resident Manager on 28 Feb,2024
Dear Donald, Thank you for posting a review of your recent stay. We sincerely apologize for the hot water issues you experienced and for the inconvenience this caused you. Your valuable feedback helps us identify the areas that need our attention, and we will share your concerns appropriately with our team. We hope you will give us another opportunity to regain your trust the next time you are in the area.Sincerely, Javier Rodriguez Resident Manager

10/10 Excellent

John

Stayed 2 nights in Feb 2024
Response from Resident Manager on 23 Mar,2024
Dear John, Thank you for taking the time to post a nice rating of New Orleans Marriott. We always want our guests to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will revisit so we can provide you with another great stay.Sincerely, Javier Rodriguez Resident Manager

8/10 Good

Krystal

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was beautiful, clean, and close to everything.
Stayed 2 nights in Feb 2024
Response from Resident Manager on 26 Feb,2024
Dear Krystal, Thank you for the nice rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed our well-kept property and ideal location. It was our pleasure hosting you at New Orleans Marriott, and we look forward to seeing you again soon. Sincerely, Javier Rodriguez Resident Manager

8/10 Good

Chris J.

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything was fine except for the commutation abilities with some of the front desk staff. Both checking in and checking out, the assistants had such heavy foreign accents that even after asking them to repeat several times we still didn’t understand what they were saying. And it was important stuff not like requesting extra towels for instance. So yeah, I could understand if we were in another country, but in the United States one should have a reasonable expectation that the assistant helping them can speak the language. It was a real hindrance dropping my rating from 5 stars to 3.
Stayed 2 nights in Feb 2024
Response from Resident Manager on 25 Feb,2024
Dear Chris J., Thank you for choosing New Orleans Marriott and for your positive rating. We are pleased to know that your overall stay was pleasant. However, we apologize for the inconvenience you faced while communicating with our front desk associates. We will address your concerns with the appropriate individuals and ensure proper measures are taken. We appreciate your patience and hope you will give us another opportunity to provide you with the flawless hospitality we are known for.Sincerely, Javier Rodriguez Resident Manager

10/10 Excellent

Donyel, Houston

Stayed 2 nights in Feb 2024
Response from Resident Manager on 23 Mar,2024
Dear Donyel, Thank you for your recent stay at the New Orleans Marriott and for posting such a generous rating. It is a pleasure to know that we exceeded your expectations. We enjoyed having you as our guest, and we hope to see you again soon. Sincerely, Javier Rodriguez Resident Manager

8/10 Good

Clifton

Travelled with partner
Liked: Staff & service, property conditions & facilities
Great
Stayed 2 nights in Feb 2024
Response from Resident Manager on 24 Feb,2024
Dear Clifton, Thank you for your nice rating. We are glad you had a positive experience during your time at New Orleans Marriott, as we are committed to providing exceptional service to each and every guest. We look forward to welcoming you back and wish you all the best. Sincerely, Javier Rodriguez Resident Manager

4/10 Poor

Nicole

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities
Nice lobby, proximity to French Quarter was convenient. Everything else about the hotel was a disappointment and certainly not 4-star as advertised.
Stayed 4 nights in Dec 2023
Response from Resident Manager on 22 Feb,2024
Dear Nicole, Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations; please accept our apologies for the issues that impacted your rating. On a positive note, we are happy to see you liked our location and lobby area. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Javier Rodriguez Resident Manager