We stayed at the Baccarat for 6 nights. The staff is very friendly and professional. I cannot critique anything about the service.
However, the hotel needs to address a few things. We Booked into the Grand Classic Room (King), however, the room needs serious attention. The rooms need a serious deep cleaning. The carpets in the room were filthy. my slippers were black at the end of my stay. The shower had what looked like black mildew and looked a little worse for wear. The bedding was poor quality and not what you would expect for a 5 star hotel. The phone in my room never worked throughout my stay even after calling down to fix it. My curtains also kept falling throughout my stay
Moreover, the hotel is extremely expensive for what you get. I would not expect this level of cleanliness and condition of facility for what you're paying for.