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Overview of DoubleTree by Hilton New York City - Chelsea

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Hypo-allergenic bedding, in-room safe, blackout curtains
Hypo-allergenic bedding, in-room safe, blackout curtains
View from Room
View from Room

DoubleTree by Hilton New York City - Chelsea

4 out of 5

3.8/5 Good

Guests rated this property 3.9/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Pet-friendly
  • Air conditioning
  • Restaurant
  • Gym
  • Business services

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 48-hour vacancy between guest room stays

Explore the area

    Popular LocationEmpire State Building8 min walk
    Popular LocationTimes Square14 min walk
    Popular LocationBroadway18 min walk
    AirportNew York, NY (LGA-LaGuardia)25 min drive

Choose dates to view prices

About this area

New York

Located in New York's Midtown neighbourhood, DoubleTree by Hilton New York City - Chelsea is in the city centre and near the airport. Empire State Building and Times Square are notable landmarks, and travellers looking to shop may want to visit 5th Avenue and Chelsea Market. Looking to enjoy an event or a match while in town? See what's going on at Madison Square Garden. Relax and indulge in the area's health/beauty spas, or seek out an adventure with hiking/biking trails and mountain biking nearby. Guests appreciate the hotel's convenience for public transportation: 28 St. Station (7th Av.) is 3 minutes on foot and 28 St. Station (Broadway) is 4 minutes.
Popular Location

What's nearby

  • 5th Avenue - 4 min walk
  • Empire State Building - 8 min walk
  • Madison Square Garden - 9 min walk
  • Times Square - 14 min walk
  • Broadway - 18 min walk

Getting around

  • New York W 32nd St. Station - 5 min walk
  • 28 St. Station (7th Av.) - 3 min walk
  • LaGuardia Airport (LGA) - 26 min drive

Restaurants

  • Where to eat
  • Venue 1 – Serves breakfast and dinner.

About this property

DoubleTree by Hilton New York City - Chelsea

4-star New York hotel in Midtown, walk to 5th Avenue
This smoke-free hotel features a restaurant, a 24-hour fitness centre and a bar/lounge. WiFi in public areas is free. Other amenities include a 24-hour business centre, valet parking and concierge services. All 236 rooms provide conveniences such as fridges and coffee makers, plus iPod docking stations and flat-screen TVs with cable channels. Other amenities available to guests include WiFi, wired Internet and room service.
DoubleTree by Hilton New York City - Chelsea offers 236 forms of air-conditioned accommodation with iPod docking stations and laptop-compatible safes. 32-inch Flat-screen televisions come with premium cable channels and pay-per-view films. Fridges and coffee/tea makers are provided. Bathrooms include designer toiletries, complimentary toiletries and hairdryers.

This New York hotel provides wired and wireless Internet access for a surcharge. Business-friendly amenities include complimentary weekday newspapers, safes and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Fridges and hypo-allergenic bedding can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Follows the standard cleaning and disinfection practices of CleanStay (Hilton)

Check-in

Contactless social distancing and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 48 hours between stays
Social distancing measures in place

Safety measures

Gives staff personal protective equipment worn by staff
Masks available
Masks are required at the property
Hand sanitiser provided
Individually wrapped food options available for breakfast
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: WiFi (USD 6.95), Wired Internet (surcharge)
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Self parking on site (USD 43 per day)
  • Valet parking on site (USD 47 per day)
  • Off-site parking available (USD 43 per day)
  • Street parking available
  • Limo/town car service

Food and drink

  • 1 restaurant
  • 1 bar
  • Room service available

Things to do

  • 24-hour fitness centre

Family friendly

  • Laundry facilities
  • Fridge

Conveniences

  • ATM/banking services
  • Lift
  • Free newspapers in reception
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance

Languages spoken

  • English

Business services

  • 24-hour business centre

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Assistive listening devices available
  • Braille signage
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Step-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Heating
  • Hypo-allergenic bedding

Bathroom

  • Designer toiletries
  • Hairdryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels
  • Toothbrush and toothpaste (on request)

Entertainment

  • 32-inch flat-screen TV
  • TV channels
  • iPod dock
  • Films for purchase
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Fridge

More

  • Free newspapers (weekdays)
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in from 4 PM - noon
Early check-in subject to availability
Late check-in subject to availability
Express check-in
Minimum check-in age - 21

Check-out

Check-out before noon
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of USD 50, per pet, per stay, plus a deposit of USD 50 per stay
2 per room (up to 50 lbs/23 kg)
Service animals are exempt from fees
Restrictions apply; for more information contact the property on the number on the booking confirmation

Children and extra beds

Children are welcome
Kids stay free! Children stay free when using existing bedding
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: USD 50.00 per night

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for in-room wireless Internet: USD 6.95 (rates may vary)
  • Fee for in-room wired Internet: USD 6.95 (rates may vary)
  • Self-parking fee: USD 43 per day
  • Valet parking fee: USD 47 per day
  • Nearby parking fee: USD 43 per day
  • Pet deposit: USD 50 per stay
  • Pet fee: USD 50 per pet, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a carbon monoxide detector, a smoke detector, a first aid kit and window guards

We should mention

Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section)
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

DoubleTree Hilton Hotel New York City Chelsea
DoubleTree Hilton New York City Chelsea
DoubleTree New York City Chelsea
Hilton New York City Chelsea
DoubleTree Hilton New York City Chelsea Hotel
DoubleTree by Hilton New York City Chelsea
DoubleTree by Hilton New York City - Chelsea Hotel
DoubleTree by Hilton New York City - Chelsea New York
DoubleTree by Hilton New York City - Chelsea Hotel New York

Frequently asked questions

3.8
Good
Rating 5 - Excellent. 291 out of 998 reviews
5 - Excellent 29%
Rating 4 - Good. 407 out of 998 reviews
4 - Good 41%
Rating 3 - Okay. 172 out of 998 reviews
3 - Okay 17%
Rating 2 - Poor. 76 out of 998 reviews
2 - Poor 8%
Rating 1 - Terrible. 52 out of 998 reviews
1 - Terrible 5%

3.9/5

Cleanliness

4.1/5

Staff & service

3.7/5

Amenities

3.6/5

Property conditions & facilities

4/5 Good

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I really enjoyed my stay. Will recommend to others. Customer service very friendly.
Stayed 1 night in Mar 2021

2/5 Poor

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Could not use our reservation due COVID and could not cancel AND lost our Reward Night. Very disappointing.
Stayed 1 night in Dec 2020

1/5 Terrible

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is currently a shelter
I made a reservation at the Double Tree. When I showed up, I was informed that it was turned into a shelter due to covid. No one informed me of this in advance. My reservation was moved to another hotel with no heads up at all.
Stayed 1 night in Dec 2020

4/5 Good

Liked: Staff & service
Stayed 2 nights in Aug 2018

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Clean property, needs snack vending machines and food service
Stayed 1 night in May 2020