All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Excelente localización y el hotel es pequeño, eficiente y el personal es amable
Javier Echeandia
Stayed 1 night in Apr 2024
Response from Nadia Rodriguez on 1 May,2024
Dear Mr. Echeandia,Thank you for your high rating regarding your recent stay with us. We are delighted to know you were pleased with your overall experience. We look forward to welcoming you back again soon.
Dear Joseph,Thank you for your high rating regarding your recent stay with us. We are delighted to know you were pleased with your overall experience. We look forward to welcoming you back again soon.
Dear Kateryna,Thank you for your high rating regarding your recent stay with us. We are delighted to know you were pleased with your overall experience. We look forward to welcoming you back again soon.
Dear Steve,Thank you for your high rating regarding your recent stay with us. We are delighted to know you were pleased with your overall experience. We look forward to welcoming you back again soon.
Dear Mary,Thank you for your high rating regarding your recent stay with us. We are delighted to know you were pleased with your overall experience. We look forward to welcoming you back again soon.
Excellent service and restful room - quiet and beautiful
maria
Stayed 1 night in Apr 2024
Response from Nadia Rodriguez on 26 Apr,2024
Dear Maria,Thank you for your high rating regarding your recent stay with us. We are delighted to know you were pleased with your overall experience. We look forward to welcoming you back again soon.
10/10 Excellent
Robert
9 Apr,2024
Robert
Stayed 5 nights in Apr 2024
Response from Nadia Rodriguez on 1 May,2024
Dear Robert,Thank you for your high rating regarding your recent stay with us. We are delighted to know you were pleased with your overall experience. We look forward to welcoming you back again soon.
The hotel itself was exceptional but check in was a beating. We booked two rooms, one wasn’t available until 6:30pm and the other until 9:30pm! We had to ask multiple times for updates and every time they would say “we will text you, it shouldn’t be that long”. Check in is 4pm and it took 5 1/2 hours to get the second room? They did upgrade one of the rooms which was nice but when you have one of your children and your mother with you, waiting until 9:30 is ridiculous and at that point you could care less about an upgrade.
Lana
Stayed 3 nights in Apr 2024
Response from Nadia Rodriguez on 11 Apr,2024
Dear Lana,Thank you for your feedback regarding your recent stay with us. We are disappointed to hear that you had this unsatisfactory experience, this is not at all indicative to the service we strive to provide to our guest. Please do reach out to me directly and it would be my pleasure to make this right.
6/10 Okay
Marcos
6 Apr,2024
Breakfast is bad and too expensive
Marcos
Stayed 6 nights in Mar 2024
Response from Front Office Management on 7 Apr,2024
Good day Mr. Marcos,Thank you very much for staying with us on your recent trip to New York City. It was our pleasure to be of service and we appreciate you taking the time to complete our guest satisfaction survey. Please rest assured that your comments and feedback will be passed on to the proper departments so your concerns may addressed.We look forward to welcoming you back in the near future.
We had an amazing stay. The staff went out of their way to help us everyday. The hotel is quiet, safe, small, beautiful and clean. The location is excellent! Highly recommend!
Monica
Stayed 6 nights in Mar 2024
Response from Front Office Management on 7 Apr,2024
Ms. Monica, Thank you very much for staying with us on your recent trip to New York City. It was our pleasure to be of service and we appreciate you taking the time to complete our guest satisfaction survey. We are thrilled to know that you enjoyed your stay with us and we will be sure to share your survey with the rest of our team.Thank you again and we hope to have the opportunity to welcome you back in the near future. If I may ever be of assistance, please feel free to connect with me at any time.
Dear Jacob,Thank you for your high rating regarding your recent stay with us. We are delighted to know you were pleased with your overall experience. We look forward to welcoming you back again soon.
The hotel is excellent but I would not suggest a dbl room for 4 people. The beds are not queen, but full, and the bathroom is extremely small. Other than that everything was fine!
Cristiane
Stayed 5 nights in Mar 2024
Response from Front Office Management on 7 Apr,2024
Good day Ms. Cristiane, Thank you very much for staying with us on your recent trip to New York City. It was our pleasure to be of service and we appreciate you taking the time to complete our guest satisfaction survey. We are thrilled to know that you enjoyed your stay with us and we will be sure to share your survey with the rest of our team.Thank you again and we hope to have the opportunity to welcome you back in the near future. If I may ever be of assistance, please feel free to connect with me at any time.
10/10 Excellent
Alan N.
Travelled with partner
24 Mar,2024
Service was excellent
We would definitely come back
Alan N.
Stayed 2 nights in Mar 2024
Response from Nadia Rodriguez on 25 Mar,2024
Dear Alan, Thank you for your high rating regarding your recent stay with us. We are delighted to know you were pleased with the service and your overall experience. We look forward to welcoming you back again soon.
Large room and bathroom, very convenient, the staff all friendly and helpful.
Annabel
Stayed 1 night in Mar 2024
Response from Nadia Rodriguez on 25 Mar,2024
Dear Annabel, Thank you for your high rating regarding your recent stay with us. We are delighted to know you were pleased with our staff and your overall experience. We look forward to welcoming you back again soon.
Everything was great and everyone on staff goes out of their way to be helpful
Marla
Stayed 2 nights in Mar 2024
Response from Nadia Rodriguez on 25 Mar,2024
Dear Marla, Thank you for your high rating regarding your recent stay with us. We are delighted to know you were pleased with your overall experience. We look forward to welcoming you back again soon.
10/10 Excellent
Alfred
18 Mar,2024
Alfred
Stayed 1 night in Mar 2024
Response from Front Office Management on 7 Apr,2024
Dear Mr. Alfred,Thank you very much for staying with us on your recent trip to New York City. It was our pleasure to be of service and we appreciate you taking the time to complete our guest satisfaction survey. We are thrilled to know that you enjoyed your stay with us and we will be sure to share your survey with the rest of our team.Thank you again and we hope to have the opportunity to welcome you back in the near future. If I may ever be of assistance, please feel free to connect with me at any time.
10/10 Excellent
Safra
15 Mar,2024
Safra
Stayed 1 night in Mar 2024
Response from Front Office Management on 7 Apr,2024
Good day Ms. Safra,Thank you very much for staying with us on your recent trip to New York City. It was our pleasure to be of service and we appreciate you taking the time to complete our guest satisfaction survey. We are thrilled to know that you enjoyed your stay with us and we will be sure to share your survey with the rest of our team.Thank you again and we hope to have the opportunity to welcome you back in the near future. If I may ever be of assistance, please feel free to connect with me at any time.
Dear Pavel,Thank you for your high rating regarding your recent stay with us. We are delighted to know you were pleased with your overall experience. We look forward to welcoming you back again soon.
6/10 Okay
Eugene
Travelled with partner
3 Mar,2024
Liked: Cleanliness, staff & service, amenities
Our room was rundown especially the bathroom. It wasn't worth $600 per night.
Eugene
Stayed 1 night in Mar 2024
Response from Nadia Rodriguez on 7 Mar,2024
Dear Eugene,Thank you for taking the time to share your feedback regarding your recent stay with us. It is disappointing to know you were not pleased with your overall experience and quality of your room. Hopefully we have an opportunity to welcoming you back and providing you with the experience you have every right to receive from us.
The stay was fine, overall. The staff who checked me in didn’t even look at me (or my ID), and seemed preoccupied. He mumbled something and basically threw me the key card, so that was not a great first impression. The lobby is clean and functional, and the restaurant is over-priced but had good staff and a welcoming vibe.
Recommended overall for the location and convenience, and the room was quiet.
Christina
Stayed 2 nights in Feb 2024
Response from Nadia Rodriguez on 7 Mar,2024
Dear Cristina,Thank you for taking the time to share your feedback regarding your recent stay with us. We are delighted to know you were pleased with your overall experience. However, we are concerned to read about your experience upon check-in. I would like the opportunity to discuss this matter in further detail which would help us ensure this matter is properly addressed. I look forward to hearing from you.
Dear Gregg,Thank you for your high rating regarding your recent stay with us. We are delighted to know you were pleased with your overall experience. We look forward to welcoming you back again soon.
Dear Hsuan,Thank you for your high rating regarding your recent stay with us. We are delighted to know you were pleased with your overall experience. We look forward to welcoming you back again soon.
8/10 Good
yoav
13 Feb,2024
yoav
Stayed 2 nights in Feb 2024
Response from Nadia Rodriguez on 25 Mar,2024
Dear Yoav, Thank you for your high rating regarding your recent stay with us. We are delighted to know you were pleased with your overall experience. We look forward to welcoming you back again soon.
Dear Austin,Thank you for your high rating regarding your recent stay with us. We are delighted to know you were pleased with your overall experience. We look forward to welcoming you back again soon.
Dear Robert, Thank you for your high rating regarding your recent stay with us. We are delighted to know you were pleased with your overall experience. We look forward to welcoming you back again soon.
Dear Mark, Thank you for your high rating regarding your recent stay with us. We are delighted to know you were pleased with your overall experience. We look forward to welcoming you back again soon.
10/10 Excellent
Oliver
30 Jan,2024
Oliver
Stayed 3 nights in Jan 2024
Response from Nadia Rodriguez on 25 Mar,2024
Dear Oliver, Thank you for your high rating regarding your recent stay with us. We are delighted to know you were pleased with your overall experience. We look forward to welcoming you back again soon.
The hotel is in a great location. The staff are very pleasant and nice. I will definitely be back
silvia
Stayed 3 nights in Jan 2024
Response from Nadia Rodriguez on 8 Feb,2024
Dear Silvia,Thank you for your high rating regarding your recent stay with us. We are delighted to know you were pleased with your overall experience. We look forward to welcoming you back again soon.
Check in was a breeze. Lovely upgrade without asking. Room is large and comfortable.
Emily
Stayed 1 night in Jan 2024
Response from JerryO on 26 Jan,2024
Hello Emily,Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations. Please feel free to contact me directly and it will be my pleasure to assist you if you have any questions or concerns. Thank you for choosing Loews Regency New York! All The Best,Jerry O'BrienDirector of Front Office
Dear Marta,Thank you for your high rating regarding your recent stay with us. We are delighted to know you were pleased with your overall experience. We look forward to welcoming you back again soon.
This was a very nice hotel in a great location. Beds were comfortable. What I liked best is that they were not only pet friendly, but pet welcoming!
Elizabeth
Stayed 1 night in Jan 2024
Response from Nadia Rodriguez on 5 Feb,2024
Dear Elizabeth,Thank you for your high rating regarding your recent stay with us. We are delighted to know you were pleased with your overall experience. We look forward to welcoming you back again soon.
Nice, comfortable hotel with easy walking distance to the park. The best feature is the pet welcoming atmosphere!
Elizabeth
Stayed 2 nights in Jan 2024
Response from Nadia Rodriguez on 25 Mar,2024
Dear Elizabeth, Thank you for your high rating regarding your recent stay with us. We are delighted to know you were pleased with the welcoming atmosphere and your overall experience. We look forward to welcoming you back again soon.
10/10 Excellent
Marla
16 Jan,2024
Marla
Stayed 5 nights in Jan 2024
Response from Nadia Rodriguez on 5 Feb,2024
Dear Marla,Thank you for your high rating regarding your recent stay with us. We are delighted to know you were pleased with your overall experience. We look forward to welcoming you back again soon.
10/10 Excellent
Michelin
10 Jan,2024
Michelin
Stayed 7 nights in Dec 2023
Response from Nadia Rodriguez on 8 Feb,2024
Dear Michelin,Thank you for your high rating regarding your recent stay with us. We are delighted to know you were pleased with your overall experience. We look forward to welcoming you back again soon.
Easy to find- walkable to many location and restaurants
Paula
Stayed 1 night in Jan 2024
Response from Nadia Rodriguez on 5 Feb,2024
Dear Paula,Thank you for your high rating regarding your recent stay with us. We are delighted to know you were pleased with your overall experience. We look forward to welcoming you back again soon.
10/10 Excellent
Nazareth
8 Jan,2024
Nazareth
Stayed 4 nights in Jan 2024
Response from Nadia Rodriguez on 9 Jan,2024
Dear Nazareth,Thank you for your high rating regarding your recent stay with us. We are delighted to know you were pleased with your overall experience. We look forward to welcoming you back again soon.
Dear Michael,Thank you for your high rating regarding your recent stay with us. We are delighted to know you were pleased with your overall experience. We look forward to welcoming you back again soon.
Staff wasn’t as friendly as other 5 star hotels we’ve stayed, TV’s aren’t smart TV’s, no coffee machine in the rooms (but provided free coffee downstairs which wasn’t great).
Christina
Stayed 3 nights in Jan 2024
Response from Nadia Rodriguez on 9 Jan,2024
Dear Mark T,Thank you for your candid feedback regarding your recent stay with us. We are disappointed to hear your stay with us was anything less than perfect. Rest assured your comments will be shared with our staff. I would like to share with you that we do have coffee makers available upon request at no additional charge. We look forward to hopefully welcoming you back again and provide with the experience you have every right to expect from us.
The property was kept clean and the staff was friendly and attentive.
Abigail
Stayed 4 nights in Dec 2023
Response from Nadia Rodriguez on 9 Jan,2024
Dear Abigail,Thank you for your high rating regarding your recent stay with us. We are delighted to know you were pleased with your overall experience. We look forward to welcoming you back again soon.
10/10 Excellent
david
4 Jan,2024
Liked: Cleanliness, staff & service
david
Stayed 5 nights in Dec 2023
Response from Nadia Rodriguez on 9 Jan,2024
Dear David,Thank you for your high rating regarding your recent stay with us. We are delighted to know you were pleased with your overall experience. We look forward to welcoming you back again soon.
If you are looking for a nice hotel away from the noise of the city, this is a great option. The staff were very welcoming and the hotel was clean and comfortable. They had a hot chocolate bar in the afternoon that my 10 year old loved. We would definitely stay here again.
Nicole
Stayed 2 nights in Dec 2023
Response from Nadia Rodriguez on 9 Jan,2024
Dear Nicole,Thank you for your high rating regarding your recent stay with us. We are delighted to know you were pleased with your overall experience. We look forward to welcoming you back again soon.
8/10 Good
Jana
31 Dec,2023
Jana
Stayed 2 nights in Dec 2023
Response from Nadia Rodriguez on 5 Feb,2024
Dear Jana,Thank you for your high rating regarding your recent stay with us. We are delighted to know you were pleased with your overall experience. We look forward to welcoming you back again soon.
10/10 Excellent
Craig Alan
30 Dec,2023
Craig Alan
Stayed 1 night in Dec 2023
Response from Nadia Rodriguez on 2 Jan,2024
Dear Craig,Thank you for your high rating regarding your recent stay with us. We are delighted to know you were pleased with your overall experience. We look forward to welcoming you back again soon.
10/10 Excellent
sarah
30 Dec,2023
sarah
Stayed 1 night in Dec 2023
Response from Nadia Rodriguez on 5 Feb,2024
Dear Sarah,Thank you for your high rating regarding your recent stay with us. We are delighted to know you were pleased with your overall experience. We look forward to welcoming you back again soon.
Really love the staff in the restaurant and at front desk! Even the cleaning people are happy and pleasant. Our second Christmas staying there and we will plan on staying there again Christmas 2024. A lovely property and a perfect location. BRAVO!
michael
Stayed 5 nights in Dec 2023
Response from Nadia Rodriguez on 2 Jan,2024
Dear Michael, Thank you for your high rating regarding your recent stay with us. We are delighted to know you were pleased with your overall experience. We look forward to welcoming you back again soon.
Dear Paul, Thank you for your rating regarding your recent stay with us. We are delighted to know you were pleased with your overall experience. We look forward to welcoming you back again soon.
10/10 Excellent
Brian
28 Dec,2023
Brian
Stayed 1 night in Dec 2023
Response from Nadia Rodriguez on 5 Feb,2024
Dear Brian,Thank you for your high rating regarding your recent stay with us. We are delighted to know you were pleased with your overall experience. We look forward to welcoming you back again soon.
10/10 Excellent
sam
25 Dec,2023
sam
Stayed 3 nights in Dec 2023
Response from Nadia Rodriguez on 27 Dec,2023
Dear Sam,Thank you for your high rating regarding your recent stay with us. We are delighted to know you were pleased with your overall experience. We look forward to welcoming you back again soon.
10/10 Excellent
Natasha
21 Dec,2023
Natasha
Stayed 4 nights in Dec 2023
Response from Nadia Rodriguez on 5 Feb,2024
Dear Natasha,Thank you for your high rating regarding your recent stay with us. We are delighted to know you were pleased with your overall experience. We look forward to welcoming you back again soon.
Dear Paula,Thank you for your high rating regarding your recent stay with us. We are delighted to know you were pleased with your overall experience. We look forward to welcoming you back again soon.