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Reviews of Renaissance New York Harlem Hotel

4 out of 5
Renaissance New York Harlem Hotel
233 West 125th Street, New York, NY

Reviews

8.8

Excellent

Rating 10 - Excellent. 136 out of 209 reviews" "
Rating 8 - Good. 42 out of 209 reviews" "
Rating 6 - Okay. 13 out of 209 reviews" "
Rating 4 - Poor. 12 out of 209 reviews" "
Rating 2 - Terrible. 6 out of 209 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

9.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Felisa

Liked: Cleanliness, staff & service, property conditions & facilities
Parking!!! …OMG, received a ticket on the first night😞. Asides from this, I was impressed with my stay in historic Harlem. The room was small but clean, comfy beds, nice shower. The food at the Victoria Restaurant & Bar was delicious (i recommend the Spanish Harlem burrito, the Bec Biscuit, cheese grits and French toast with fresh fruit. We received a $50 restaurant credit at check-in, which was nice touch to our stay. Manager “Mike” was so attentive and the place is beautiful! I will be visiting Harlem again; SOON❤️
Stayed 2 nights in May 2024

8/10 Good

Teresita

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Loved the vibe and location and I would stay again. However, room was not well stocked. I had to request coffee pods daily, cups daily and clean glasses. I left a written note next to coffee pot and it was unanswered.
Stayed 4 nights in May 2024

10/10 Excellent

kevin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was courteous and professional. Room was very nice.
Stayed 1 night in May 2024

10/10 Excellent

Grant, Kelowna

Liked: Cleanliness, staff & service, property conditions & facilities
Right next door to the famous Apollo Theatre.
Stayed 1 night in May 2024

10/10 Excellent

Vince

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great vibe and friendly team
Stayed 3 nights in May 2024

10/10 Excellent

Pablo, miami

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel and staff was amazing. Surrounding area not that much.
Stayed 3 nights in May 2024

10/10 Excellent

GUOLIANG, JURUPA VALLEY

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very good
Stayed 6 nights in May 2024

10/10 Excellent

Entissar Mohamed

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Staff is very friendly. Place is very clean. Restaurant food was excellent!!!
Stayed 3 nights in May 2024

4/10 Poor

Indira

Travelled with family
Disliked: Staff & service
Staff was most unhelpful on this and previous occasion. Will not be booking this hotel anymore Lexis at the checkin first response is “I cannot do anything “ to any request presented She is very condescending when she speaks to customers as well
Stayed 4 nights in May 2024

4/10 Poor

Violet

Travelled with family, Business traveller
Liked: Cleanliness
Disliked: Amenities
Accessibility was good. Lack of packing, inexperienced staff, unclear policies, small rooms with no refrigerator.
Stayed 2 nights in May 2024

10/10 Excellent

Sylvia

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

Viviana

Liked: Cleanliness, staff & service, property conditions & facilities
The women on the morning front desk were very sweet and helpful with helping me navigate the subway .
Stayed 3 nights in May 2024

8/10 Good

Rohan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Ovi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024

10/10 Excellent

Alondra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very nice and helpful. The room could have been a cleaner otherwise everything was very nice.
Stayed 3 nights in May 2024

10/10 Excellent

Talya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the decor and the richness of the environment.
Stayed 1 night in Apr 2024

8/10 Good

Kim

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was fine but the area around was dirty
Stayed 3 nights in Apr 2024

10/10 Excellent

Joy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very affordable shortt stay at a hotel with great amenities. Food portions are big. Parking away from hotel is close by, and expensive. The language barrier with housekeep, when we asked for extra towels we got bath robes.
Stayed 4 nights in Mar 2024

10/10 Excellent

Darryl

Liked: Cleanliness, staff & service, property conditions & facilities
Customer Service from the Front desk was impeccable
Stayed 3 nights in Apr 2024

6/10 Okay

Charlie

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
No microwave or mini fridge is a must. Our room did not have either.
Stayed 3 nights in Apr 2024

8/10 Good

Elizabeth

Travelled with family, Business traveller
Liked: Cleanliness, property conditions & facilities
There is zero signage outside for the hotel. Had to go around the block three times then walk on foot to find it. No parking or place to unload luggage Room cleaning didn’t come until 4pm. No fridge in room
Stayed 3 nights in Apr 2024

4/10 Poor

Ma

Travelled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
The staff was amazing the hotel itself is beautiful the area was not the safest. All of that considered i would have given the hotel 5 stars. However, the room smelled real bad like arm pit. They tried switching us to another room and it smelled worse. We got air fresheners and candle to help but the smell was bad the whole stay. The front desk told us they may have to chnage out the air filters but would not do so until winter. Beautiful place its very unfortunate. We would not stay there again.
Stayed 3 nights in Apr 2024

10/10 Excellent

Nia

Liked: Cleanliness, staff & service, property conditions & facilities
Location
Stayed 2 nights in Apr 2024

10/10 Excellent

Lesly

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved everything.
Stayed 2 nights in Apr 2024

6/10 Okay

Irina, Concord

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Staff is friendly and helpful but hotel is ultimately poorly managed. We never got tea or soap refilled unless. We went downstairs to ask them. They gave us 3 towels for 4 people and 2 glasses only. No fridge available. New hotel but already very beaten. Cleanliness is well below average. Stains on the sheets and towels and on the bathroom curtains. Flooring is scratched and stained from multiple big leaks.
Stayed 4 nights in Apr 2024

10/10 Excellent

Joanna

Stayed 1 night in Apr 2024

6/10 Okay

Sherrell

Travelled with partner
Disliked: Staff & service
staff can use some training. I arrived and there was no one there to greet me. had to wait for roughly 5 minutes for someone to FIND a staff member to assist me.
Stayed 2 nights in Apr 2024

8/10 Good

ROBIN

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The wall was paper thin, I could clearly hear the phone conversation next door.
Stayed 2 nights in Apr 2024

10/10 Excellent

Paul

Stayed 1 night in Apr 2024

10/10 Excellent

Tony

Supreme experience lovely room great customer service professionals the vibe was great over looking Harlem can’t be beat. Will absolutely return
Stayed 1 night in Apr 2024

10/10 Excellent

Patricia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great!
Stayed 2 nights in Apr 2024

10/10 Excellent

Paul

Stayed 2 nights in Apr 2024

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Karen

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this hotel so much! Staff is friendly and views are amazing. Best way to experience Harlem.
Stayed 2 nights in Apr 2024

10/10 Excellent

Richard Miguel Frias

Business traveller
Liked: Cleanliness, property conditions & facilities
Loved the general vibe of the hotel. From elevator music to restaurant it is unique. The staff however was non existent to me and I haves to be pretty self sufficient. They also charged me more than what Expedia said they were going to charge me.
Stayed 2 nights in Mar 2024

10/10 Excellent

Karla, West Hartford

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed spending time in Harlem adjacent to the historic Apollo Theater. The management and staff are pleasant and attentive. The location was reasonably close to Columbia University, where we attended an evening event.
Stayed 1 night in Apr 2024

4/10 Poor

Victor

Liked: Property conditions & facilities
Disliked: Cleanliness
Stayed 7 nights in Mar 2024

4/10 Poor

Philippe, San Mateo Tlaltenango

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property, amicable staff Poor location … !
Stayed 7 nights in Mar 2024

8/10 Good

Alma

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
New vibe at a hotel. Very different from your traditional chain hotels. Food was good. Service was excellent. My two bed room had en exposed bathroom! No privacy in the room. Gave 4 stars because of the bathroom situation :/ you can sit on the bed a look at the person sitting on the toilet! Eeek! Harlem feels safe in the day but it got a little scary for me at night. New hotel with Harlem feels and all the music to go with it.
Stayed 5 nights in Dec 2023

10/10 Excellent

Maria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved staying here! Highly recommend
Stayed 1 night in Mar 2024

6/10 Okay

Yawei

Stayed 3 nights in Mar 2024

10/10 Excellent

Wu

Stayed 4 nights in Mar 2024

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024

10/10 Excellent

April

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were amazing. Hotel was nice and clean. No complaints.

10/10 Excellent

Brian

Liked: Cleanliness
Stayed 4 nights in Mar 2024

8/10 Good

Chatisha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was comfortable and clean, staff was very friendly. The restaurant was very good and food was tasty.
Stayed 1 night in Mar 2024

10/10 Excellent

Kressie

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and helpful 🙂. With this being the first time to New York and did not know my way around. They made it easy to get to the Track field. Thanks I was on time every day l.
Stayed 4 nights in Mar 2024

10/10 Excellent

Melissa

Stayed 1 night in Mar 2024

10/10 Excellent

Shantell

Stayed 1 night in Mar 2024

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property needs a large sign out front so travelers are able to locate them easily.
Stayed 3 nights in Mar 2024