"1. Elevators are slow and overused because of non-guests going to the restaurants.
2. Pool is crowded...great for young kids, but not good for a lap swim unless you get lucky. No adult-only hours.
3. Staff is mostly great, but quality varies.
4. Location is both good and bad. Close to everything, but very crowded."
"Great location, modern, and very friendly staff. The rooms are tiny but that’s what you expect in that part of Manhattan. Will definitely stay there again."