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Reviews of The Gotham Hotel

4.5 out of 5
The Gotham Hotel
16 E 46th St, New York, NY

Reviews

8.6

Excellent

Rating 10 - Excellent. 542 out of 1000 reviews" "
Rating 8 - Good. 277 out of 1000 reviews" "
Rating 6 - Okay. 108 out of 1000 reviews" "
Rating 4 - Poor. 45 out of 1000 reviews" "
Rating 2 - Terrible. 28 out of 1000 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

7.8/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Susan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay at Gotham. It is close to public transportation and many NYC sites. My favorite part is that there are public balconies to use.
Stayed 2 nights in Apr 2024
Response from Srdan, Front Desk on 30 Apr,2024
Hello Susan,Thank you for taking the time to leave this honest review. We are very glad that you had a nice stay with us and we hope to see you very soon!Kind regards,Front Desk

10/10 Excellent

George

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's only a few blocks away from Times Square but the street the Gotham is in has always been quiet. The people who work there are always welcoming and pleasant . The rooms are nice, pretty big and have always been clean. The rainfall showerhead was amazing. The private balconies are a great place to wind down after a day walking around NYC. They also give you $10 in minibar credit.
Stayed 1 night in Apr 2024
Response from Srdan, Front Desk on 26 Apr,2024
Hello George, We are really happy to hear that you enjoyed your stay with us! Thank you for taking the time to leave us this honest review. Safe travels and hopefully we'll see you again very soon. Kind regards, Srdan Paleksic, Front Desk

2/10 Terrible

angela

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Where do I start? First, the rooms were terribly nosey with street noise!! They need to upgrade street side rooms with better insulating windows. Next, the front desk de-activated our room keys 1/2 thru our trip bc they thought more than 2 ppl were staying in our room. There was NEVER more than 2 ppl EVER in our room. My parents had their own room a few stories up. Finally, room service never refilled toiletries/coffee unless we asked and only one washcloth was provided per day. Glad we are leaving today! A
Stayed 3 nights in Apr 2024
Response from Srdan, Front Desk on 26 Apr,2024
Hello Angela, Thank you for taking the time to leave us this honest review. Street noise is something that is out of our control, but we will take your input seriously and work on it. As for the keys, they can get cancelled out sometimes if they are too close to credit cards or phones. As for the coffee and toiletries, that is all per request which is the policy of the hotel. We will make sure those mistakes are corrected for the future guests. Safe travels and hopefully we'll see you again very soon. Kind regards, Srdan Paleksic, Front Desk

10/10 Excellent

Thomas, Ridgewood

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a great stay at this hotel. Staff is super friendly and very accomodating. I will be back again! The room felt like our own NYC apartment
Stayed 2 nights in Apr 2024
Response from Srdan, Front Desk on 26 Apr,2024
Hello Thomas, We are really happy to hear that you enjoyed your stay with us! Thank you for taking the time to leave us this honest review. Safe travels and hopefully we'll see you again very soon. Kind regards, Srdan Paleksic, Front Desk

2/10 Terrible

Matthew

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed here several times before and it has been good, however on my recent trip I was treated rudely at check in and when I got to my room there were a lot of issues, including a half empty bottle of water on the table. The cleaning is at a very low level and the staff act like they are doing you a favor by listening to you. This was last and final visit to Gotham.
Stayed 1 night in Apr 2024
Response from Danny, Front Desk on 19 Apr,2024
Hi Matthew,Thank you for your honest review of your recent stay. We strive to be the best we can be for each of our valued guests and it appears we missed the mark here. Our management team will be reviewing what has occurred and adjust accordingly as our housekeeping team is the backbone of our operations and our front desk team sets the tone for the guest experience. We do hope that despite this faux pas, you will consider us again for your next trip to NYC. Please reach out to us either by email or phone and we will gladly extend an upgrade as availability allows for your next stay.

10/10 Excellent

Michaela

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Modern, clean, friendly staff and cute bar!
Stayed 3 nights in Apr 2024
Response from Danny, Front Desk on 9 Apr,2024
Hi Michaela, thank you so much for your review. We are delighted to hear your stay was great! We hope to welcome you back soon.

10/10 Excellent

Minerva

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good
Stayed 1 night in Apr 2024
Response from Danny, Front Desk on 9 Apr,2024
Hi Minerva,Your review is all good with us too! Thank you for your review and we hope to welcome you back to the Gotham Hotel real soon.

10/10 Excellent

Janan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
stayed here for a week on business and it felt like a home away from home. the room was super comfy, the shower had both a rain shower head and a hand held sprayer, and the staff was amazingly accommodating. I was helped by Farzana, Surban and Ilda multiple times, and they were always incredibly friendly and helpful, never making me feel like my requests were too big or troublesome. They even went the extra mile and arranged to have a fan sent to my room for extra white noise! Every single person I interacted with was great. The hotel was also smaller, with I think only 3/4 rooms per floor making it feel more intimate and private. Definitely recommend for a long term NYC stay! I’ll miss the staff at Gotham Hotel!
Stayed 6 nights in Mar 2024
Response from Gotham Hotel Front Desk on 6 Apr,2024
Hi Janan,Thank you so much! Our staff is one of the most important distinctions that sets us apart as a hotel as they help shape our guests' experience. Our floors were designed to invoke that exact feeling you described. We are appreciative and humbled by your honest and uplifting review and hope to welcome you back to the Gotham Hotel for your next NYC stay!

4/10 Poor

Kim

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Danny, Front Desk on 19 Apr,2024
Hi Kim,Please reach out to us via email or phone and let us know how we may do better on your next visit to the Gotham Hotel.

10/10 Excellent

Darion

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Front Desk Brandon on 26 Mar,2024
Dear Darion, Thank you for taking the time and giving us 5 star rating, we are glad you had a great stay and hope to see you again at The Gotham Hotel.

6/10 Okay

samantha

Liked: Staff & service
Stayed 2 nights in Mar 2024
Response from Daniel - Front Desk on 22 Mar,2024
Thank you for your feedback. We hope to welcome you back to a 5 out of 5 next time!

10/10 Excellent

Maryann

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
loved our room and the staff. Ilda who managed the front desk was so helpful and a joy.
Stayed 1 night in Mar 2024
Response from Danny, Front Desk on 20 Mar,2024
Hi Maryann,Great to hear that you loved the room! We are especially delighted to know that your interactions with our exceptional staff, including Ilda, were top notch. We will be sure to pass along your review to staff. WE most certainly hope to welcome you back to the Gotham Hotel in the near future!

8/10 Good

Francisco

Stayed 1 night in Mar 2024
Response from Front Desk Brandon. on 5 Apr,2024
Dear Francisco, Thank you for choosing The Gotham Hotel and letting us know feedback of your stay, we hope to see you next time. Have a great weekend.

10/10 Excellent

Joseph

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel with great service.
Stayed 1 night in Feb 2024
Response from Danny - Front Desk on 1 Mar,2024
Hi Joseph, thank you for staying at the Gotham Hotel. We are delighted that you enjoyed our hotel. We pride ourselves in our facilities but especially our service. We hope to welcome you back again soon!

8/10 Good

STANISLAUS

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close for shopping and staff very friendly. Room was spacious
Stayed 5 nights in Feb 2024
Response from Daniel - Front Desk on 1 Mar,2024
Hi Stanislaus,Thank you so much for staying with us. We are delighted to hear that you enjoyed your room and your interactions with our staff. We look forward to welcoming you back in the future.

10/10 Excellent

Amy Beth, South Orange

Business traveller, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
really big room for NYC with a balcony.
Stayed 1 night in Feb 2024
Response from Srdan, Front Desk on 29 Feb,2024
Hello Amy Beth, We are really happy to hear that you enjoyed your stay with us! Thank you for taking the time to leave us this honest review. Safe travels and hopefully we'll see you again very soon. Kind regards, Srdan Paleksic, Front Desk

10/10 Excellent

Rosa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved loved! I got proposed to here!!!!!
Stayed 1 night in Feb 2024
Response from Srdan, Front Desk on 29 Feb,2024
Hello Rosa, We are really happy to hear that you enjoyed your stay with us! Thank you for taking the time to leave us this honest review. We are very happy to hear about your proposal and Gotham Hotel wishes you the best. Safe travels and hopefully we'll see you again very soon. Kind regards, Srdan Paleksic, Front Desk

8/10 Good

Jon

Liked: Cleanliness, staff & service, property conditions & facilities
Clean abd nice.
Stayed 2 nights in Dec 2023
Response from Marisa A. Front Desk on 25 Feb,2024
Dear guest, Thank you for this kind review! We look forward to seeing you again soon.

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel has a very chic and classic look
Stayed 1 night in Feb 2024
Response from Marisa A. Front Desk on 20 Feb,2024
Hi Stephanie! Thank you for this wonderful 5/5 review! We wish you safe travels and look forward to seeing you again soon.

10/10 Excellent

Erica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff
Stayed 2 nights in Feb 2024
Response from Marisa A. Front Desk on 20 Feb,2024
Hello Erica! Thank you for this 5/5 review! We wish you safe travels we and look forward to seeing you again soon.

8/10 Good

patricia rosi

Liked: Cleanliness, staff & service
Good midtown stay
Stayed 2 nights in Jan 2024
Response from Pixie on 7 Feb,2024
Dear Mrs. Rosi,Thank you for taking the time to leave us this wonderful review and we hope to see you again soon.Kind regards,Srdan

10/10 Excellent

Anton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jan 2024
Response from Marisa A. Front Desk on 9 Feb,2024
Hello Anton! Thank you so much for the 5 out of 5 review!

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from robbie on 29 Jan,2024
Dear, MichaelThank you so much for taking the time out to rate us 10 out of 10. We truly appreciate it.All the best,RobbieThe front desk

10/10 Excellent

Phil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great one night stay
Quick but amazing stay at Gotham. Every member of the front desk we met was friendly and pleasant. Clean and modern room and comfortable bed. Highly recommend.
Stayed 1 night in Jan 2024
Response from robbie on 29 Jan,2024
Dear Phil,We at the Gotham hotel front desk team are so appreciative of your kind words and glowing feedback. We hope to see you again soon.All the bestFront desk staff

8/10 Good

Victoria

Disliked: Cleanliness
Needs an update and some dusting but very good location
Response from robbie on 29 Jan,2024
Dear Victora,thank you for your for highlighting are location.we will forward your feedback to our housekeeping team. If there's Anway I can be of services to you in the future, please reach out to us.All the bestfront desk

10/10 Excellent

sheila

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Daniel - Front Desk on 22 Mar,2024
Thank you so much for your feedback. We love that your stay was a 5 out of 5! We hope to welcome you back at the Gotham Hotel in the near future.

10/10 Excellent

robin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Marisa A. Front Desk on 9 Feb,2024
Hello Robin! Thank you so much for the 10 out of 10 review!

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful experience. I would recommend this hotel to anyone
Stayed 2 nights in Jan 2024
Response from Srdan, Front Desk on 21 Feb,2024
Hello David, We are really happy to hear that you enjoyed your stay with us! Thank you for taking the time to leave us this honest review. Safe travels and hopefully we'll see you again very soon. Kind regards, Srdan Paleksic, Front Desk

10/10 Excellent

Marylen

Liked: Cleanliness, staff & service, property conditions & facilities
The room was nice and clean. Balcony is ok, it faces the back with no view but its a balcony. Check in was quick and easy and the staff are nice
Stayed 1 night in Jan 2024
Response from Srdan, Front Desk on 21 Feb,2024
Hello Marylen, We are really happy to hear that you enjoyed your stay with us! Thank you for taking the time to leave us this honest review. Safe travels and hopefully we'll see you again very soon. Kind regards, Srdan Paleksic, Front Desk

10/10 Excellent

Robert

Stayed 2 nights in Jan 2024
Response from Marisa A. Front Desk on 9 Feb,2024
Hello Robert! Thank you so much for the 5 out of 5 review!

8/10 Good

Dave

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its smack in the middle of Manhattan so we could just walk to many landmarks. Grand central, Empire state bldg Rockefeller center, times square etc. 2 Things that weren't the best, the bed wasn't very comfortable and a lot of street traffic noise. Other than that I would definitely recommend to stay here! We will for sure!
Stayed 3 nights in Jan 2024
Response from Marisa A. Front Desk on 18 Jan,2024
Hi Dave, thank you for taking the time to leave us an honest review. We wish you all the best and safe travels in the new year!

8/10 Good

Adam

Liked: Cleanliness, staff & service, property conditions & facilities
Good location and value
This place is nice to stay at. The Location is good to Grand Central and the midtown area. Nice staff. The Room was a good size for Manhattan and for the price. The mattress is more firm than I am used to or would have desired but for two nights it was fine.
Stayed 2 nights in Jan 2024
Response from Marisa A. Front Desk on 18 Jan,2024
Hello Adam, thank you for this great review. We appreciate you taking the time to provide us feedback. We wish you all the best in the new year.

10/10 Excellent

Jason

Stayed 1 night in Jan 2024
Response from Marisa A. Front Desk on 18 Jan,2024
Hi Jason, thank you for the perfect 10 out of 10 rating! We wish you safe travels and hope to see you again soon.

4/10 Poor

Alberto, Windosr Locks

Travelled with family
Disliked: Cleanliness, property conditions & facilities
No upkeep of the rooms Missing remote for tv Phone was broken Sheets smell like old
Response from Marisa A. Front Desk on 8 Jan,2024
Hello Alberto, we apologize that your one night stay was underwhelming. Next time, please let us know about anything missing from the room as we always have extras. We wish you all the best in the new year, safe travels.

10/10 Excellent

derek

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Marisa A. Front Desk on 18 Jan,2024
Hi Derek, thank you for the perfect review! We wish you safe travels and hope to see you again soon.

10/10 Excellent

Heriberto

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super nice and clean!!
Stayed 2 nights in Jan 2024
Response from Marisa A. Front Desk on 18 Jan,2024
Hi Heriberto, thank you for the stellar review! We wish you safe travels and hope to see you again soon.

6/10 Okay

Veronica

Travelled with partner
Liked: Staff & service
Disliked: Amenities
Stayed 3 nights in Dec 2023
Response from Marisa A. Front Desk on 18 Jan,2024
Hi Veronica, thank you for the review. We apologize if your expectations weren't met. We wish you safe travels!

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Marisa A. Front Desk on 18 Jan,2024
Hi Maria, thank you for the awesome review! We wish you safe travels and hope to see you again soon.

10/10 Excellent

Yessenia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Marisa A. Front Desk on 6 Jan,2024
Yessenia, thank you for the awesome 5/5 review! We appreciate you taking the time to rate us and wish you all the best in the new year.

10/10 Excellent

Eddie

Stayed 3 nights in Dec 2023
Response from Marisa A. Front Desk on 9 Feb,2024
Hello Eddie! Thank you so much for the 5 out of 5 review!

10/10 Excellent

admir

Stayed 2 nights in Dec 2023
Response from Marisa A. Front Desk on 9 Feb,2024
Hello Admir! Thank you so much for the 5 out of 5 review!

10/10 Excellent

Theresa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Marisa A. Front Desk on 6 Jan,2024
Hello Theresa, thank you for taking the time to rate us 5 out of 5. We're so happy we were able to meet your expectations and we look forward to having you stay with us again in the New Year. Best and safe travels!

8/10 Good

Mary Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location, location, location.
For a family of three, having an option to stay together in one room was key. By NYC standards, the room was "roomy," the staff was responsive, and we enjoyed our stay. Don't count on lots of amenities like some of the larger hotels offer, but the location cannot be beat. Steps from Fifth Avenue and you are in the thick of it.
Stayed 3 nights in Dec 2023
Response from Marisa A. Front Desk on 2 Jan,2024
Hi Mary Elizabeth, thank you for taking the time to leave us a review. We are so happy we were able to accommodate your family of 3 and that your were pleased with your room size and hotel location. We wish you a safe and blessed 2024 and hope to see you again soon!

10/10 Excellent

matt

Stayed 1 night in Dec 2023
Response from Marisa A. Front Desk on 9 Feb,2024
Hello Matt! Thank you so much for the 5 out of 5 review!

10/10 Excellent

Cozmeir

Stayed 1 night in Dec 2023
Response from Marisa A. Front Desk on 9 Feb,2024
Hello Cozmeir! Thank you so much for the 5 out of 5 review!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Marisa A. Front Desk on 2 Jan,2024
Hello there! Thank you for taking the time to leave us a fantastic 8 out of 10 review. We wish you all the best in the New Year and hope to see you again soon here at The Gotham Hotel.Best, Marisa A.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Marisa A. Front Desk on 2 Jan,2024
Thank you for the 8 out of 10 review! We wish you all the best in the New year and hope to see you again soon here at The Gotham Hotel!

10/10 Excellent

Martha, Los Angeles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic staff and roomy accommodations!
Stayed 2 nights in Dec 2023
Response from Front desk agent Brandon on 28 Dec,2023
Dear Martha, Thank you so much we are happy to hear that you enjoyed your stay and chose us The Gotham Hotel. We hope to see you again for your stay and happy holidays.

8/10 Good

Omar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Brandon R. Front Desk on 28 Dec,2023
Thank you for choosing The Gotham Hotel we are happy to hear you enjoyed your stay and hope to see you again. Happy holidays and best wishes.

10/10 Excellent

Julie-Karel

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Balconies abound. Super sweet room in a perfect location.
Stayed 2 nights in Dec 2023
Response from Brandon R. Front Desk on 28 Dec,2023
Dear Julie-Karel, Thank you for choosing The Gotham Hotel we are happy to hear you enjoyed your stay and hope to see you again. Happy holidays and best wishes.