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The Paul Hotel NYC

4.0 star property
Travelers find an urban oasis in this walkable neighborhood with Times Square and Union Square Park nearby, plus a rooftop offering breathtaking city views

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The Paul Hotel NYC sits surrounded by iconic New York landmarks while providing a sophisticated retreat from the city bustle. Visitors can take in stunning Manhattan views from the rooftop terrace, relax with drinks at the bar, or use the 24-hour business center when work calls.

Reviews

7.0 out of 10
Good

Popular amenities

  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Breakfast available
  • Parking available
  • Business services

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The price is S$207
includes taxes & fees
12 Apr - 13 Apr
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About the area

Located in Manhattan, a neighbourhood in New York, The Paul Hotel NYC is near a metro station. The area's natural beauty can be seen at Bryant Park and Central Park, while Metropolitan Museum of Art and Radio City Music Hall are cultural highlights. Empire State Building and Times Square are two other places to visit that come recommended. Visit our New York travel guide
Map
32 West 29th Street, New York, NY, 10001

What's nearby

  • 5th Avenue
    5th Avenue
    3 min walk - 0.3 km
  • Close up view of the Empire State Building and the New York city skyline on a beautiful blue sky day
    Empire State Building
    5 min walk - 0.5 km
  • view from top on Madison Square Garden and Empire State Building
    Madison Square Garden
    8 min walk - 0.7 km
  • Times Square
    Times Square
    14 min walk - 1.2 km
  • Museum of Sex
    3 min walk - 0.3 km

Getting around

  • 28 St. Station (Broadway)
    2 min walk
  • New York W 32nd St. Station
    4 min walk
  • LaGuardia Airport (LGA)
    33 min drive

Restaurants

  • McDonald's
    2 min walk
  • Milk Bar NYC Flagship
    1 min walk
  • Lady M Cake Boutique - NYC
    2 min walk
  • Skirt Steak
    1 min walk
  • Ace Hotel Lobby Bar
    1 min walk

About this property

The Paul Hotel NYC

Upscale hotel near Empire State Building
Located close to Union Square Park and Times Square, The Paul Hotel NYC provides a rooftop terrace, dry cleaning/laundry services and a bar. In addition to a 24-hour business centre and a restaurant, guests can connect to free in-room WiFi.
You'll also enjoy perks such as:
  • Breakfast (surcharge), self-parking (surcharge) and a round-trip airport shuttle (surcharge)
  • Express check-out, express check-in and ATM/banking services
  • Laundry services, multilingual staff and meeting rooms
  • Guest reviews speak well of the walkable location
Room features
All 122 rooms include comforts such as premium bedding and air conditioning, as well as perks such as free WiFi and safes.
Other amenities include:
  • Bathrooms with rainfall showers and free toiletries
  • LCD TVs with premium channels
  • Coffee/tea makers, heating and daily housekeeping

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Height restrictions apply for on-site parking
  • Offsite parking available (USD 45 per day); discounts available
  • 24-hour return airport shuttle on request for a surcharge
  • Parking on site (USD 45 per day)
  • Limited on-site self parking

Food and drink

  • Daily breakfast to-go available 7:30 AM to 10:00 AM for a fee: USD 18 for adults and USD 18 for children
  • A bar/lounge
  • A restaurant

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 24-hour business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Outdoor furniture
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 22 floors
  • Art Deco architecture
  • Built in 2014
  • Smoke-free property

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • IPod dock
  • LCD TV with premium cable channels
  • MP3 dock
  • Pay films

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Free local calls
  • Heating
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11 PM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Late check-in subject to availability
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: USD 150.00
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 11:30 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Renovations and closures

This property is closed from 14 March 2023 to 31 July 2024 (dates subject to change).
This property will be closed from 28 February 2023 to 31 March 2023 for renovations and will resume operation once the renovation is complete (completion date subject to change).
 

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 10 years, can stay for free if using existing beds when occupying the parent or guardian's room

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 150.00 per stay
  • Resort fee: USD 21.72 per accommodation, per night
The resort fee includes:
  • Business centre/computer access
  • Housekeeping
  • In-room bottled water
  • In-room safe

We have included all charges provided to us by the property.

Optional extras

  • Fee for to-go breakfast: from approximately USD 18.00 for adults and from USD 18.00 for children
  • Airport shuttle fee: USD 22.00 per person (one way)
  • Self-parking fee: USD 45.00 per day
  • Nearby parking fee: USD 45.00 per day (984 ft away)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out fee: USD 150.00 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply

Property is also known as

Paul Hotel New York
Paul Hotel
Paul Hotel NYC-Chelsea
Paul NYC-Chelsea
The Paul an Ascend Hotel Collection Member
Paul Hotel NYC-Chelsea New York
Paul NYC-Chelsea New York
The Paul Hotel NYC Hotel
The Paul Hotel NYC New York
The Paul Hotel NYC Hotel New York
The Paul Hotel NYC Chelsea Ascend Hotel Collection
The Paul Hotel NYC Chelsea an Ascend Hotel Collection Member

Frequently asked questions

Is The Paul Hotel NYC pet-friendly?

No, only service animals are welcome at the property.

How much is parking at The Paul Hotel NYC?

Self-parking is available for USD 45.00 per day.

What time is check-in at The Paul Hotel NYC?

Check-in start time: 3:00 PM; check-in end time: 11 PM. A fee applies for early check-in (subject to availability). Late check-in is available during limited hours.

What time is check-out at The Paul Hotel NYC?

Checkout is at 11 AM. Late checkout is available for USD 150.00 (subject to availability).

Does The Paul Hotel NYC provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 22.00 per person applies.

Where is The Paul Hotel NYC located?

Located in Manhattan, this hotel is within a 15-minute walk of Empire State Building, Union Square Park and Times Square. New York University is 1.1 mi (1.8 km) away. 28 St. Station (Broadway) is only a 2-minute walk and 28 St. Station (7th Av.) is 6 minutes.

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Reviews

The Paul Hotel NYC Reviews

7.0

Good

7.6

Cleanliness

8.6

Location

7.4

Staff & service

7.2

Property conditions & facilities
Rating 10 - Excellent. 259 out of 1000 reviews
Rating 8 - Good. 307 out of 1000 reviews
Rating 6 - Okay. 197 out of 1000 reviews
Rating 4 - Poor. 107 out of 1000 reviews
Rating 2 - Terrible. 130 out of 1000 reviews

Reviews

Verified

10/10 Excellent

Gurjeet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Verified

8/10 Good

Debra

Liked: Cleanliness, staff & service, property conditions & facilities
Close to everything
Verified

2/10 Terrible

Paul

Disliked: Cleanliness, staff & service, property conditions & facilities
Hotel cancelled my booking and became impossible to contact to arrange alternative. I stayed in Made hotel nearby, and in passing, had a look. Entire hotel had been booked out for a military event, and not "refurbishment" as they had said in their email. Absolutely dreadful, complete lack of honesty and service, and a place I will make a point of telling people to avoid.
Stayed 3 nights in Jun 2023
Verified

2/10 Terrible

Niall

Disliked: Cleanliness, staff & service, property conditions & facilities
Very last minute change by hotel/Expedia left me staying in another hotel
Stayed 7 nights in Mar 2023
Verified

2/10 Terrible

Verified traveller

The Paul is closed to the public & didn't help us

Within 48 hours of our check in time, we received emails The Paul saying that our reservations had been cancelled because the hotel had been taken over by the military for asylum seekers. We called The Paul and could not get through to the front desk or a voice mailbox. We saw on social media that other people had arrived at The Paul with no message at all, only to find the hotel closed to guests. We called Hotels.com for help, who said that our booking was still confirmed -- The Paul had not communicated to the booking agent. Only when they made several calls to The Paul themselves did they realize the problem. Hotels.com staff were FANTASTIC and found us five rooms in another nearby hotel, so all ended well, but only because we were able to spend over 2 hours on the phone figuring out a solution with Hotels.com. The Paul should have done more to convey all the necessary info to Hotels.com, and with more time to spare -- it looks like they've been closed for weeks.
Stayed 2 nights in Mar 2023
Verified

2/10 Terrible

Pinar

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Über das Hotel kann ich leider nichts sagen, da wir bei Ankunft direkt von einem Militär und Hotel Mitarbeiter, die am Empfang saßen, an ein anderes Hotel geschickt wurden. Grund ist uns nicht bekannt!! D.h. erneut Uber gebucht 10-15 min gefahren, wird uns am Empfang dieses mal gesagt, dass eine Barzahlung vor Ort nicht möglich ist! ICH HATTE ES IM VORAUS MIT BARZAHLUNG GEBUCHT!!! Der Mitarbeiter am Empfang war aber trotzdem nett und hat versucht uns zu helfen. Nach ca. 1 Std. warten wurde uns gesagt dass wir nun mit der Kreditkarte zahlen können. Eine Benachrichtigung voraus von der The Paul Hotel wäre hilfreich!! So könnten wir uns das Kopfschmerzen und Zeitverlust sparen... einfach nur peinlich..
Verified

2/10 Terrible

Maria

When we arrived the hotel was closed and we were instructed to go to a different hotel 20 minutes away. The new hotel did not have a new reservation for us so we had to sit on hold with expedia customer service for an hour. Would have been nice to be notified of the change ahead of time.
Stayed 3 nights in Mar 2023
Verified

10/10 Excellent

Soren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Consistently comfortable in excellent location

This was probably my 10th time staying at the Paul. Consistently comfortable place to stay in a really great NOMAD location. Staff was professional, good bed, decent sized room with good view and well designed. Everything was very clean and well maintained. Nor Lux but solid place I will definitely stay at again.
Stayed 1 night in Jan 2023
Verified

2/10 Terrible

Paul

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was shut down. I had to go to a new hotel.
Stayed 1 night in Mar 2023
Verified

2/10 Terrible

Hoi

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I have never gave a negative review to anywhere I stayed before like this one. I have never stayed at The Paul Hotel before and thought to give it a try. Booked almost 3 weeks ahead via Orbitz and paid extra for 24 hour cancelation protection. Got an email from Paul Hotel after the cancelation period "The Paul Hotel is closed to the Public and we will need to relocate you immediately to TRYP". Then got charged extra by TRYP. I talked to Orbitz and they have assured this is against their policies. I do NOT recommand The Paul Hotel and will not book it for myself again.
Stayed 2 nights in Jan 2023
Verified

4/10 Poor

Ron

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

A TRYP not to remember.

Well, had I actually been able to stay at The Paul Hotel, I might have been able to actually review it. At 1:00am on the day of my stay, I received an email from Hotels.com that The Paul was unable to fulfill my reservation and booked me at a nearby hotel. I was displeased by this and contacted Hotels.com for more information later that day. I never received confirmation that this was officially booked until I contacted customer service. I was booked at a chain motel nearby. I booked The Paul because I wanted more of a boutique experience for a fun evening out. They booked me at TRYP by Wyndham. This hole in the wall hotel was far from luxurious. It was an economy hotel at Boutique prices. The morning we checked out, the maid knocked on our door, so I put the DND on the door. Then, around 11, she knocked again and I answered. She asked what day we were checking out and after I responded she said well checkout is 11am. And I told her that the sign on the door said 12:00pm. She huffed and said well it's 11:00a and walked away. I don't really have faith in booking through Hotels.com anymore. I am unsatisfied in the hotel they booked me in and hope that this is not how all customer interactions are. Next time I will just book through a hotel directly.
Signage w/ checkout time, etc.
Stayed 1 night in Feb 2023
Verified

2/10 Terrible

Solène

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Une fois arrivé à New York, l’hôtel nous a refusé pour cause de travaux, sans nous prévenir à l’avance. Je l’est ai appelé ils ne m’ont jamais répondu. Il nous on dit que les réservations avaient été transférées dans un autre hôtel, seulement une fois là-bas l’hôtel n’avait pas notre réservation
Stayed 7 nights in Feb 2023
Verified

8/10 Good

guillaume

Liked: Cleanliness, amenities, property conditions & facilities
We were moved to the Tryp Times Square
Stayed 3 nights in Feb 2023
Verified

2/10 Terrible

Carolina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No hicieron el retorno del dinero que se deja como fondo en caso de daño de la habitación. Me he comunicado con ellos por correo y no han resuelto nada después de varios meses, es decir que se quedaron con mi dinero y nunca hicieron el reintegro de este
Verified

2/10 Terrible

marek

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Ich wurde nach zwei Tagen umquartiert in ein anderes Hotel ohne Begründung und gegen meinem Willen.
Stayed 7 nights in Jan 2023
Verified

4/10 Poor

Andrew

Disliked: Staff & service, amenities
Room was barely adequate. Very minimal amenities. I was kicked for the final night of my stay due to a "maintenance issue". Don't know what that was. Was not notified by management until my return at 11pm, even though they had cell phone and email info. Had to pack up and get a ride to the substitute hotel across town.
Stayed 4 nights in Jan 2023
Verified

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness

Pretty Good Stay

Everything was great, except stained sheets with hair. Also towels were very small. Other than that great service, nice room, great view. Thank you
Stayed 1 night in Jan 2023
Verified

6/10 Okay

Elliott

Disliked: Amenities
I like the convince of being close to MSG and Broadway. I didn’t like the fact the AC wasn’t the best. My tv didn’t work and the technician never came back to fix the tv after I reported it not working the day I checked in. It was a room and bed to sleep in so can’t complain. But for the price it could have been better amenities. The bar wasn’t even setup or functional.
Verified

8/10 Good

Heidi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Truly everything was fine and the Paul is always a great deal. Only weird thing was that this is the first time i have stayed there and there wasn't a coffee maker in the room?
Stayed 1 night in Jan 2023
Verified

6/10 Okay

Jean Paul

Liked: Staff & service
La chambre ne correspondait pas à la réservation. Très petite chambre avec deux lits superposés au lieu d’un grand lit!4
Verified

2/10 Terrible

Andrew

Disliked: Cleanliness, amenities, property conditions & facilities
We had reserved a queen room but we’re given a room with two twins. We weren’t even going to bring it up as we really just needed a place to sleep after a long day in the city. Instead we came back to the hotel to find MULTIPLE roaches. We are currently seeking a refund.
Verified

2/10 Terrible

Orlando

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No a/c working, never engineers come to fix the a/c, light’s no Working, no ice accessible, bad odor, bad front desk staff, so sad for VIP from Expedia Recommendation, on my Friend Birthday staff said they will fix everything and never staff did anything … so unprofessional from front desk, telephone never works for internal hotel calls for service or front desk, THE WORST EXPERIENCE EVER … terrible experience … no backup rooms and we finished at hospital for opening windows all night … shower handle was broke … SO DISGUSTING EXPERIENCE … I deserve a certificate for a new and clean experience by The Paul or refund of one night minimum.
Verified

6/10 Okay

Verified traveller

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service
Overall, the room had a really nice view but the front desk staff was sometimes difficult to deal with. There is a $21/day service fee, which is supposed to cover water and snacks daily, and wifi. During our trip, our water and snacks were never replenished and when we reached out to the front desk, we were given attitude. In addition, there was mold growing near our sink and we mentioned this to the front desk. They told us they would have housekeeping look into this, but nothing was ever done during the entire stay.
Stayed 5 nights in Jan 2023
Verified

10/10 Excellent

Lucrezia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Qualità e prezzo super ottima. La posizione è perfetta per chi vuole visitare New York. Veramente consigliato!
Verified

10/10 Excellent

Druasny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Genial 👏

Súper genial me Encanto
Stayed 4 nights in Oct 2022