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Reviews of Home2 Suites by Hilton Newark Airport

3 out of 5
Home2 Suites by Hilton Newark Airport
620 Route 1 and 9 South, Newark, NJ

Reviews

7.8

Good

Rating 10 - Excellent. 457 out of 1005 reviews" "
Rating 8 - Good. 239 out of 1005 reviews" "
Rating 6 - Okay. 113 out of 1005 reviews" "
Rating 4 - Poor. 88 out of 1005 reviews" "
Rating 2 - Terrible. 108 out of 1005 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Syed

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Convenient location but very hard to find especially if you are new to the area. Staff do not understand the concept of providing good customer service and are not friendly.
Stayed 3 nights in Apr 2024

8/10 Good

Dov

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Marisa

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Clean and spacious.
Stayed 1 night in Mar 2024

8/10 Good

Tom

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very pleasant, with a decent selection of facilities (microwave coffee machine, TV, fridge/freezer, and, surprisingly, a dishwasher?!) Good variety of breakfast options, and staff was friendly and welcoming
Stayed 1 night in Apr 2024

2/10 Terrible

Petula

Stayed 2 nights in Mar 2024

10/10 Excellent

donna l

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dining and delivery is very limited!
Stayed 1 night in Feb 2024

8/10 Good

Dave

Liked: Property conditions & facilities
Parking
Stayed 1 night in Mar 2024

10/10 Excellent

Jerold

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great services
Stayed 1 night in Mar 2024

10/10 Excellent

Paul

Stayed 1 night in Mar 2024

10/10 Excellent

Yvonne, Staten Island

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay
Stayed 1 night in Mar 2024

10/10 Excellent

Quishawn, Newark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in Feb 2024

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

4/10 Poor

Lauren

Travelled with family and small children
Disliked: Staff & service, property conditions & facilities
They had no parking for us during our stay and were not allowed to leave our car here during the stay
Stayed 1 night in Mar 2024

6/10 Okay

Isabelle

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Personnel pas très accueillant mais chambre spacieuse et propre , proche de l’aéroport
Stayed 1 night in Mar 2024
Response from DOS on 7 Mar,2024
We appreciate your business and value your honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you.

10/10 Excellent

Seong-hee, Toronto

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from DOS on 7 Mar,2024
Thank you for taking the time to provide feedback on your recent visit to the Home2 Suites- Newark Airport. We appreciate your business and hope you give us another chance in the future.

2/10 Terrible

Florence

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No parking
Stayed 2 nights in Feb 2024
Response from DOS on 1 Mar,2024
We are extremely sorry to hear about this, and even more sorry to disappoint a customer. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent the issue from occurring in the future.

10/10 Excellent

Gustavo

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
Stayed 1 night in Feb 2024
Response from DOS on 15 Feb,2024
Thank you for choosing our hotel, and for taking the time to write a review! We are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future.

8/10 Good

Norman

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Checking in was super quick and easy. We were provided with a bottle of water per person. The room had plenty of room and came with all of the open listed. Breakfast was amazing and available during said times. If I had to have a complaint it would be the single ply toilet paper
Stayed 2 nights in Feb 2024
Response from DOS on 15 Feb,2024
Thank you for choosing our hotel, and for taking the time to write a review! We are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future.

10/10 Excellent

Yvonne, Staten Island

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from DOS on 15 Feb,2024
Thank you for choosing our hotel, and for taking the time to write a review! We are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future.

10/10 Excellent

Jaclyn

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from DOS on 15 Feb,2024
Thank you for choosing our hotel, and for taking the time to write a review! We are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future.

10/10 Excellent

Bryana

Stayed 1 night in Jan 2024
Response from DOS on 7 Feb,2024
Thank you for taking the time to provide feedback on your recent visit to the Home2 Suites- Newark Airport. We appreciate your business and hope you give us another chance in the future.

8/10 Good

Nathaniel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay was good. Now that the pandemic is over, going back to daily room cleaning is suggested.
Stayed 2 nights in Jan 2024
Response from DOS on 7 Feb,2024
We appreciate your business and value your honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you.

10/10 Excellent

Frances

Liked: Cleanliness
Reception was great. Jasmine checked me in and was so pleasant
Stayed 1 night in Jan 2024
Response from DOS on 29 Jan,2024
Thank you for choosing our hotel, and for taking the time to write a review! ! I am very happy to hear you enjoyed both our amazing staff and comfortable accommodations. We pride ourselves on providing a comfortable atmosphere with great access to the Newark airport. I will certainly be sharing your kind words with all of our staff as well. We very much appreciate you staying with us and we look forward to welcoming you back soon to our hotel for another great stay.

10/10 Excellent

Santosh

Stayed 2 nights in Jan 2024
Response from EWRAP DOS on 17 Jan,2024
Thank you for choosing our hotel, and for taking the time to write a review! We are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future.

4/10 Poor

Jessica

Business traveller
Disliked: Property conditions & facilities
Staff does only what's necessary. Hear didn't work and heating air area carpet was wet. Breakfast buffet not clean enough.
Stayed 1 night in Jan 2024
Response from EWRAP DOS on 15 Jan,2024
We are extremely sorry to hear about this, and even more sorry to disappoint a customer. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent the issue from occurring in the future

10/10 Excellent

Mariana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel with great value for money and close to the airport with a shuttle that makes it easy
Stayed 3 nights in Jan 2024
Response from EWRAP DOS on 15 Jan,2024
Thank you for choosing our hotel, and for taking the time to write a review! We are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future.

8/10 Good

Basem

Stayed 1 night in Jan 2024
Response from EWRAP DOS on 15 Jan,2024
Thank you for choosing our hotel, and for taking the time to write a review! We are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future.

8/10 Good

abdallah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from EWRAP DOS on 15 Jan,2024
Thank you for choosing our hotel, and for taking the time to write a review! We are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future.

8/10 Good

Karen

Stayed 1 night in Jan 2024
Response from EWRAP DOS on 15 Jan,2024
Thank you for choosing our hotel, and for taking the time to write a review! We are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future.

2/10 Terrible

Anum

Elevator wasn’t working. Cable wasn’t working. My toddler found a pill on the ground. Horrible.
Stayed 1 night in Jan 2024
Response from EWRAP DOS on 15 Jan,2024
We are extremely sorry to hear about this, and even more sorry to disappoint a customer. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent the issue from occurring in the future.

6/10 Okay

Kathleen

Liked: Cleanliness
Stayed 1 night in Jan 2024
Response from EWRAP DOS on 15 Jan,2024
thank you for choosing the Home2 Suites- Newark Airport. However, we are sorry we missed meeting your expectations regarding your stay. Your feedback has been shared with our team to make sure we are consistent with our service delivery. We appreciate your business and hope you give us another chance in the future.

6/10 Okay

Emiliano

Stayed 3 nights in Dec 2023
Response from MikoltFodor- DOS on 5 Jan,2024
Thank you for taking the time to provide feedback on your recent visit to the Home2 Suites- Newark Airport.We appreciate your business and hope you give us another chance in the future.

10/10 Excellent

Ariel

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Very hospitable!
Stayed 2 nights in Dec 2023
Response from MikoltFodor- DOS on 5 Jan,2024
Thank you for choosing our hotel, and for taking the time to write a review! I am very happy to hear you enjoyed both our amazing staff and comfortable accommodations. We pride ourselves on providing a comfortable atmosphere with great access to the Newark airport. I will certainly be sharing your kind words with all of our staff as well. We very much appreciate you staying with us and we look forward to welcoming you back soon to our hotel for another great stay.

10/10 Excellent

TeAnn

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just what I needed!
Stayed 5 nights in Dec 2023
Response from MikoltFodor- DOS on 5 Jan,2024
Thank you for choosing our hotel, and for taking the time to write a review! I am very happy to hear you enjoyed your stay. We look forward to welcoming you back soon to our hotel for another great stay.

4/10 Poor

Marina

Travelled with family
Disliked: Staff & service, amenities
When we arrived we found out that the indoor pool was closed indefinitely. There were pictures of the pool when we reserved and the kids were looking forward to it. But we were all disappointed when we found out that the pool was closed indefinitely.
Stayed 2 nights in Dec 2023
Response from MikoltFodor- DOS on 5 Jan,2024
We are extremely sorry to hear about this, and even more sorry to disappoint a customer. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent the issue from occurring in the future.

10/10 Excellent

John Paul

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from MikoltFodor- DOS on 13 Dec,2023
Thank you for choosing our hotel, and for taking the time to write a review! We are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future.

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is so nice and friendly. Rooms are huge and very clean. Despite being next to the airport it is so quiet. 5 min to airport. Great location. Highly recommend.
Stayed 1 night in Dec 2023
Response from MikoltFodor- DOS on 13 Dec,2023
Thank you for choosing our hotel, and for taking the time to write a review! I am very happy to hear you enjoyed both our amazing staff and comfortable accommodations. We pride ourselves on providing a comfortable atmosphere with great access to the Newark airport. I will certainly be sharing your kind words with all of our staff as well. We very much appreciate you staying with us and we look forward to welcoming you back soon to our hotel for another great stay.

10/10 Excellent

Shalicka

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 3 nights in Nov 2023
Response from MikoltFodor- DOS on 13 Dec,2023
Thank you for choosing our hotel, and for taking the time to write a review! We are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future.

10/10 Excellent

Latayvia

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful
Stayed 1 night in Nov 2023
Response from MikoltFodor- DOS on 20 Nov,2023
Thank you for choosing our hotel, and for taking the time to write a review! We are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future.

10/10 Excellent

Jane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Big room
Stayed 1 night in Nov 2023
Response from MikoltFodor- DOS on 13 Dec,2023
Thank you for choosing our hotel, and for taking the time to write a review! We are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future.

8/10 Good

Manuel

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from EWRAP DOS on 13 Dec,2023
Thank you for choosing our hotel, and for taking the time to write a review! We are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future.

8/10 Good

Antonio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Home2 Suites is a nice hotel, polite staff who keeps the rooms clean. Easy access to the Newark, NJ Airport and I-95 south Or north and beautiful view of DELTA and UNITED WAY planes flying or landing. A great morning breakfast, You'll love it.
Stayed 3 nights in Nov 2023
Response from MikoltFodor- DOS on 20 Nov,2023
Thank you for choosing our hotel, and for taking the time to write a review! I am very happy to hear you enjoyed both our amazing staff and comfortable accommodations. We pride ourselves on providing a comfortable atmosphere with great access to the Newark airport. I will certainly be sharing your kind words with all of our staff as well. We very much appreciate you staying with us and we look forward to welcoming you back soon to our hotel for another great stay.

10/10 Excellent

Gary, Apex

Stayed 1 night in Oct 2023
Response from MikoltFodor- DOS on 13 Dec,2023
Thank you for choosing our hotel, and for taking the time to write a review! We are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future.

8/10 Good

Megan

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was itself was great. They had just had the carpets cleaned in our room and the carpets were still damp and the smell was overwhelming.
Stayed 1 night in Oct 2023
Response from MikoltFodor- DOS on 20 Nov,2023
We appreciate your business and value your honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you.

4/10 Poor

Amanda

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The hotel was great, wasn’t there long enough to experience the breakfast, was only there for the night to catch an early flight. Check in process was very fast, only issue was the hotel staff wrote down the wrong room number when handing me my room key, I ended up trying to open someone else’s room. Not fun after a long day and muffin around a luggage cart to be given the wrong room number.
Stayed 1 night in Oct 2023
Response from EWRAP DOS on 25 Oct,2023
We are extremely sorry to hear about this, and even more sorry to disappoint a customer. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent the issue from occurring in the future.

10/10 Excellent

Star

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great night sleep
One of the best hotels I've ever stayed at. Breakfast was simple but amazing. Will be staying at home suites more often!!!
Stayed 3 nights in Oct 2023
Response from EWRAP DOS on 25 Oct,2023
Thank you for choosing our hotel, and for taking the time to write a review! We are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future.

4/10 Poor

Jaskaran

Travelled with family
Liked: Property conditions & facilities
Disliked: Staff & service
Overcharged for everything
Response from EWRAP DOS on 23 Oct,2023
We are extremely sorry to hear about this, and even more sorry to disappoint a customer. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent the issue from occurring in the future.

10/10 Excellent

Allissa

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Phyllis Rocks!
Phyllis is the most amazing employee ever! She was so incredibly helpful, and even got us an early check in so we could rest !
Stayed 1 night in Oct 2023
Response from MikoltFodor- DOS on 23 Oct,2023
Thank you for choosing our hotel, and for taking the time to write a review! I am very happy to hear you enjoyed both our amazing staff and comfortable accommodations. We pride ourselves on providing a comfortable atmosphere with great access to the Newark airport. I will certainly be sharing your kind words with Phyllis and all of our staff as well. We very much appreciate you staying with us and we look forward to welcoming you back soon to our hotel for another great stay.