"The room was unclean and very dirty. Food on the floor, smears on the kettle, and a stained duvet cover and hair on the sheets. They changed my room and the second room was serviced better, but was still dirty. Upholstery is stained, carpets are stained and not recently vacuumed. But since the sheets and towels were clean I stayed one night. It was the same with the hallway and staircases - heavily stained stained and unvacuumed carpets in the stairwells. Stained surfaces on wallpaper, kettles, etc."