Outdoor pool, pool umbrellas, pool loungers
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Reviews of Maple Hotel & Apartment

4 out of 5
Maple Hotel & Apartment
16 Ton Dan, Loc Tho Ward, Nha Trang, Khanh Hoa

Reviews

8.6

Excellent

Rating 10 - Excellent. 129 out of 244 reviews" "
Rating 8 - Good. 72 out of 244 reviews" "
Rating 6 - Okay. 27 out of 244 reviews" "
Rating 4 - Poor. 11 out of 244 reviews" "
Rating 2 - Terrible. 5 out of 244 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Jason, Washington

Liked: Cleanliness, staff & service
Stayed 4 nights in Mar 2024

10/10 Excellent

HELEN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Maple Hotel & Apartments Nha Trang VN
An amazing hotel. Beautiful clean rooms. Very friendly and happy staff members. Great breakfast.
Stayed 2 nights in Nov 2023

10/10 Excellent

Le

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

10/10 Excellent

Le

Travelled with family
We had a great stay! It’s a close enough walk to the main beach and the hotel also has their own umbrellas, sun lounges and towels which is a plus :) The room was clean, pool was wonderful (great view too) and breakfast had plenty of options. We’ll definitely return!!
Stayed 1 night in Jul 2023

8/10 Good

kenny

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
I have a Sea view room which very large and great view of the ocean. Breakfast area does not have enough AC and feel very hot while eating Breakfast. Rooftop pool is nice but Gym is so hot only fan no AC. Elevator very slow.
Stayed 2 nights in Jun 2023

8/10 Good

Kwanghee

Liked: Cleanliness
Stayed 5 nights in Mar 2023
Response from Maple Hotel & Apartment on 21 Mar,2023
Dear Mr/Ms Kwanghee!Thank you for choosing to stay at Maple Hotel & Apartment.Looking forward to welcoming you back one day soon in the future.All the best wishes to you and your family.

10/10 Excellent

Margaret

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would highly recommend Maple Hotel and Apartment. We stayed in the apartment and the room was enormous with a great view, with a kitchen and a washing machine for a very affordable price. Located both near the beach and also near the city centre so you can get a bit of everything. Breakfast was very good as well.
Stayed 2 nights in Jan 2023
Response from Maple Hotel & Apartment on 24 Jan,2023
Dear Mr/Ms Margaret!Thank you for taking your precious time to give us such a wonderful feedback.We are truly pleased to hear your compliment on our hotel's location and especially our staff.We are also delighted to hear the full story about the good experience you had at our hotel.We wish you and your family good health.We look forward to seeing you back here at Maple Hotel & ApartmentBest regards.

10/10 Excellent

Fiona

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is located right next to the beach- They give you vouchers to get lounge chairs for the beach as well. Very walk-able to wherever you'd like to go. Staff were very friendly and helpful and the included breakfast is lovely!

10/10 Excellent

john

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was professional, courteous and beautifully accommodating!
Stayed 3 nights in Dec 2022
Response from Maple Hotel & Apartment on 12 Dec,2022
Dear Mr. John!Thank you for your review. Your feedback is very important to our effort of ensuring operational excellence in our hotel.Once again, we appreciate for your comment and if you have other plans coming back to Nha Trang, please visit us again so that we will provide you even better service next time! Warm Regards,

10/10 Excellent

The

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, 2 minutes walk to the beautiful beach of Nha Trang, good continental breakfast, very friendly staff and reasonable price. Recommend to anyone who wants to stay in Nha Trang for vacation and I will stay here if I have a chance to visit again.
Response from Maple Hotel & Apartment on 29 Nov,2022
Dear Mr/Ms Pham The!Thank you for taking your precious time to give us such a wonderful feedback.We are truly pleased to hear your compliment on our hotel's location and especially our staff.We are also delighted to hear the full story about the good experience you had at our hotel.We wish you and your family good health.We look forward to seeing you back here at Maple Hotel & ApartmentBest regards.

10/10 Excellent

dzung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent! Recommended
Ocean view Room was clean, spacious. Staffs were friendly and helpful. Excellent! Recommended
Stayed 1 night in Oct 2022
Response from Maple Hotel & Apartment on 10 Oct,2022
Dear Ms Dzung Bui!Thank you very much for your generous comment.We are very happy to know you had a very satisfying stay at our hotel and were impressed our breakfast buffet and rooms.We look forward to welcoming you back to our hotel in the future. Warm Regards,

6/10 Okay

Jovan

Travelled with family
Liked: Staff & service
Late check in. There was no staff after 10pm. One of our 6 rooms was not cleaned properly.
Stayed 1 night in Sep 2022
Response from Maple Hotel & Apartment on 11 Sept,2022
Dear Mr/Ms Jovan Vo!Thank you for taking the time to share this very important feedback with us.We sincerely apologize for issue on your room. We have addressed your comments to House keeping for their action to makse sure there will no the same issue in the future.We do hope that in spite of this stays satisfaction being not up to the mark we get to have you stay with us again.Warm Regards,

8/10 Good

Duy Quang

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2021
Response from Maple Hotel & Apartment on 19 Apr,2021
Dear Sir/Madam! Thank you for choosing to stay at Maple Hotel & Apartment. Looking forward to welcoming you back one day soon in the future. All the best wishes to you and your family.

4/10 Poor

Verified traveller

Travelled with family
Disliked: Staff & service
The rooms were smaller than the pictures posted. The cleaning staff came a little early to clean the room, but we asked to come back a little later. They never came back. This is not a 4 star hotel, maybe a three or a nice two star.
Stayed 3 nights in Nov 2020
Response from Maple Hotel & Apartment on 3 Dec,2020
Dear Sir/Madam! Warmest greetings from Maple Hotel and Apartment! We are very regret to know that we were not able to meet your expectations while staying at Maple Hotel. We shared your review to our colleagues to overcome the disadvantages you mentions on your review. Once again, thank you for your recent stay with us and we would be delighted to have the opportunity to welcome you back for another visit in the future. Thanks and best regards.

10/10 Excellent

Tuyet Minh

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2020
Response from Maple Hotel & Apartment on 20 Nov,2020
Dear Guest! Thank you for choosing to stay at Maple Hotel & Apartment. Looking forward to welcoming you back one day soon in the future. All the best wishes to you and your family.

10/10 Excellent

Gerald K W

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Overall a pleasant stay. Hotel is one street back from the beach so beach is accessible.
Stayed 2 nights in Jul 2020
Response from Maple Hotel & Apartment on 8 Jul,2020
Dear Guest! We are so glad to know you had a good time staying with us and were satisfied with our service. Once again, thank you for your supporting us. Look forward to welcoming you here again soon, we will be able to give you a much better accommodation and service. Best Regards

6/10 Okay

Andrew

Liked: Staff & service
Stayed 1 night in May 2020
Response from Maple Hotel & Apartment on 3 Jun,2020
Dear Guest! Thank you for choosing to stay at Maple Hotel & Apartment. Looking forward to welcoming you back one day soon in the future. All the best wishes to you and your family.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in Feb 2020
Response from Sales Team on 6 Mar,2020
Dear Guest! Thank you for choosing to stay at Maple Hotel & Apartment. Looking forward to welcoming you back one day soon in the future. All the best wishes to you and your family.

10/10 Excellent

Verified traveller

Stayed 3 nights in Feb 2020
Response from Sales Team on 27 Feb,2020
Dear Guest! Thank you for choosing to stay at Maple Hotel & Apartment. Looking forward to welcoming you back one day soon in the future. All the best wishes to you and your family.

6/10 Okay

Verified traveller

Stayed 3 nights in Jan 2020
Response from Maple Hotel & Apartment on 31 Jan,2020
Dear Guest! Thank you for choosing to stay at Maple Hotel & Apartment. Looking forward to welcoming you back one day soon in the future. All the best wishes to you and your family.

4/10 Poor

Verified traveller

Travelled with group
Disliked: Property conditions & facilities
I was initially surprised after arriving that no airport car could drive directly to the door of the hotel, its down a very narrow lane as I have limited walking ability with suit cases this was a bit of a challenge, I have previously written about my poor checkin experience this just continued to deteriorate the staff on many occasions tried to make up for this properties short falls but it was not enough. at the end of my trip, a trip I cut short my 2 days as my patience had completely run out. The entire hotel felt old and the rules were very old fashioned, I don't know what clientele the hotel is familiar with but checking out 2 days early, there was no discussion about a possible refund of the missing nights, I was then forced to wait stood at reception as somebody 'checked my room' my word like in every other hotel I have stayed in as part of this three week asia trip was not good enough. Then I was asked to talk the hotel representative through the room, were the hotels toiletries had been moved to to make room for my own and through the overall room. I was really disappointed with my stay, in my initial review I raised concerns and it was clear the hotel management tried to address these concerns but in doing so didn't make anything better, our treatment changed moments after posting the first review. I really do feel for the staff at this hotel they tried there best but the property was just not unto the standard I was expecting.
Stayed 6 nights in Jan 2020
Response from Sales Team on 10 Jan,2020
Dear Guest! Warmest greetings from Maple Hotel and Apartment and thank you for taking time to share your feedback to our hotel. I am so sorry that you were not satisfied during time you stay with us and your comment will be transfer to our management board and entire of staff so that we will improve for better service. Once again, thank you for your stay with us and it will be appreciated with your comment. We do hope that we will have opportunities to welcome you back with Maple Hotel and Apartment! Warm Regards,

4/10 Poor

IanH, sydney

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
This hotel should not be rated 4 star by any means. It's 3 star at best. Rooms are not up to standard, it's not a peaceful spot to get any rest. Hear drunk people all night screaming and shouting. It's a Hell Hotel.
Stayed 6 nights in Dec 2019
Response from Sales Team. on 9 Jan,2020
Dear Guest! Warmest greetings from Maple Hotel and Apartment and thank you for taking time to share your feedback to our hotel. I am so sorry that you were not satisfied during time you stay with us and your comment will be transfer to our management board and entire of staff so that we will improve for better service. Once again, thank you for your stay with us and it will be appreciated with your comment. We do hope that we will have opportunities to welcome you back with Maple Hotel and Apartment! Warm Regards,

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is in the centre of town with lots of options for food and shopping. The beach is just a 5 minutes walk. The view from our Ocean Apartment is amazing, and from the pool on the 25 floor, the view is stunning of 180 degree ocean and mountains!!
Stayed 2 nights in Jan 2020
Response from Sales Team. on 8 Jan,2020
Dear Guest! Thank you for taking your time sharing this review. It is our great pleasure to know that you love the room with great view of the ocean, facilities as well as breakfast. Thank you again for your kind feedback and we hope to see you soon for another amazing journey with us. Warm regards,

8/10 Good

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay, will return
I thought this hotel was wonderful. The staff were very helpful, and the location for walking around was superb.
Stayed 2 nights in Dec 2019
Response from Sales Team on 8 Jan,2020
Dear Guest! Thank you for your stay and useful comment about our hotel. We would like to thank you for your great compliment. It was strong motivation to encourage hotel staffs to be professional ones of taking care of customers. We would love to take a great chance to welcome you back to our hotel again for new feeling and service. Warm Regards,

2/10 Terrible

Verified traveller

Stayed 2 nights in Dec 2019
Response from Sales Team on 17 Dec,2019
Dear Guest! Thank you for take time to review our hotel, we wish you had nice vacation at Maple and welcome you back Nha Trang in next time. Best regards,

2/10 Terrible

David, Nha Trang

Business traveller
Liked: Cleanliness, amenities
This place was absolutely terrible. I have never written a poor review in my life, but Maple has inspired me to do so. I am a remote worker and rely on a strong internet connection. This hotel's internet dropped me from every digital meeting I attended the first evening I was here. I had the apartment for two more nights, but I had to go elsewhere so I could effectively work. I was not upset with Maple yet, as the had not intentionally wronged me. However, I was not disappointed to be needing to make the switch. My apartment felt cheap, had long echoes in the hallway that were very loud, and the plumbing smelled of... Plumbing. Further, the hotel is 25 or so floors and they have just 2 elevators. I got tired of that wait after my first day. I told the hotel staff of my situation. I offered to pay for the current day, but politely requested a refund for my the day after next. They told me they would grant this request as long as I contacted Expedia to have them call the hotel. What happened next? Maple hotel staff dodged Expedia calls for hours and did not reply CV to emails. The front staff were clueless and unhelpful. After about 2 hours and 3 phone calls to Expedia I finally got word that I would have to pay full price for my room and not get any ability to cancel 1 day from my reservation. Good riddance Maple. I hope that one day you seek inspiration from one of the many fantastic hotels and apartment buildings that surround you.
Stayed 1 night in Dec 2019
Response from Sales Team. on 13 Dec,2019
Dear Mr. David! Warmest greetings from Maple Hotel and Apartment and thank you for taking time to share your feedback to our hotel. I am so sorry that you were not satisfied during time you stay with us and your comment will be transfer to our management board and entire of staff so that we will improve for better service. Once again, thank you for your stay with us and it will be appreciated with your comment. We do hope that we will have opportunities to welcome you back with Maple Hotel and Apartment! All the best wishes to you and your family. Thank you and best regards.

10/10 Excellent

Ed, Shakopee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had an unpleasant experience at a different hotel in town , checked out early and booked at Maple. The accommodations were excellent and the service was exceptional.
Stayed 4 nights in Oct 2019
Response from Sales Team on 31 Oct,2019
Dear Guest! Thank you very much for taking time to share your review for us. We are really happy to learn that you and your family were satisfied with our service., Your short beautiful words will be our encouragement to try and improve our service for the best one. Thank you and hope to have opportunities to welcome you back with Maple family. Warm Regards,

10/10 Excellent

wai man vivian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from Sales Team on 2 Oct,2019
Dear Guest! Thank you for choosing to stay at Maple Hotel & Apartment. Looking forward to welcoming you back one day soon in the future. All the best wishes to you and your family.

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service
The service was second to none; staff was friendly, always with a smile. The elevators, on the other hand, left much to be desired--getting to and from the room was time consuming.
Stayed 2 nights in Jun 2019
Response from Sales Team on 15 Jun,2019
Dear Mr/Ms Guest! Thank you very much for choosing Maple Hotel and Apartment as your accommodation. We appreciate your review and we are glad to learn you are happy with our friendly and professional staff. May we have an opportunity to welcome you back, please rest assured the entire team is always looking forward to being at your service. Many thanks and best regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Apr 2019
Response from Linh Phương on 3 May,2019
Thank you for take time to review our hotel, we wish you had nice vacation at Maple and welcome you back Nha Trang in next time.

10/10 Excellent

Verified traveller

Stayed 1 night in Apr 2019
Response from Ngan Tran on 25 Apr,2019
Thank you for take time to review our hotel. We wish you had nice vacation at Maple

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great position excellent ammenities and staff attentive
Stayed 3 nights in Mar 2019
Response from Ngan Tran on 8 Apr,2019
Thank you for take time to review our hotel. We wish you had nice vacation at Maple and welcome you back next time

6/10 Okay

Verified traveller

Travelled with group
Liked: Property conditions & facilities
Hotel down a lane way Room ok but looks out on wall Pretty dismal and a bit of institutional feel Bleach smell in foyer Breakfast food not good though plenty of it
Stayed 1 night in Apr 2019
Response from Ngan Tran on 5 Apr,2019
Thank you for taking the time to evaluate our hotel. We really appreciate your comments and we apologize for not being able to meet your expectations. We always offer the best service to our guests. We have checked the services and attitudes of the staff during the service, and we have the opportunity to change and improve the service of the hotel. If you have the opportunity to serve you again, I would like to have the opportunity to exchange directly with you and we would like you to see our change, so please information let me know. We hope to welcome you again in the future and wish you all good things.

10/10 Excellent

Conor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Hotel was good clean comfortable but lack of handrails on steps not good if you a bit unsteady
Stayed 3 nights in Mar 2019
Response from Ngan Tran on 28 Mar,2019
Thank you for take time to review our hotel. We wish you had nice vacation at Maple and welcome you back Nha Trang next time

8/10 Good

Phoebe, KL, my

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Strategic location a lot of nice cafe with walking distance. Feel abit disappointed where we couldnt access to roof top for the view. Overall hotel front office staff are very friendly and hotel room is clean.
Stayed 5 nights in Mar 2019
Response from Vy Le on 26 Mar,2019
Thank you for sharing your enjoyable experience during your stay at Maple Hotel & Apartment Nha Trang. We are very pleased to learn that you like our professional service when you are actually staying with us. All the team will be happy to see your compliments posted here. All of us hope to see you at Maple Hotel & Apartment Nha Trang!

8/10 Good

CharlieF, Houston, TX

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Rooftop Pool. Hotel Portion rooms are nice but the Bathroom is on the small side. A little more attention to Maintenance and small details would go a long way.
Stayed 4 nights in Mar 2019
Response from Vy Le on 20 Mar,2019
Thank you for take time to review our hotel. We wish you had nice vacation and welcome you back in Nha Trang next time

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good location,staff,swimming pool,room and breakfast
Stayed 3 nights in Nov 2018
Response from Vy Le on 11 Dec,2018
Thank you for your stay and your amazing feedback about our hotel and staff! Such a wonderful feeling that we met your expectations.We are looking forward to welcoming you soon.

8/10 Good

Duncan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Maple hotel Nha trang
Very good location. Lovely room. Nice rooftop pool and bar. Close to beach and other street restaurants etc Good value for money
Stayed 3 nights in Dec 2018
Response from Vy Le on 6 Dec,2018
Thank you for sharing your recent experience with us on this page. We are constantly impressed by the way in which our team have been done to meet our guests' expectation and also delighted to hear you had entire satisfaction staying here with us ! Please rest assured that I will share your feedback with the entire team, great way to celebrate their passion and dedication to offer memorable experiences to our loyal guests. We hope to see you again soon for another memorable stay with us.

10/10 Excellent

Linda

Liked: Cleanliness, property conditions & facilities, room comfort
Nice comfortable place
We loved it. The pool was great, the location great, the bed comfortable and the shower hot. Best breakfast yet in Vietnam. Negatives - the hotel rooms are lower floors, we looked onto a dirty wall and didn’t get good light, the elevators were inadequate, too much waiting, the aircon in the gym was never on and there were no blinds so It did not cool off in 45 minutes - don’t pay for the sauna, just use the gym. Finally the staff was nice but clueless, they checked us out, we sat down waiting for our bus, the bus company called to say we had to meet the at the main street and they didn’t tell us. We could have missed our bus. They also called to tell us they were charging us for the blanket we had dirtied while drunk, lol, we weren’t drunk and didn’t dirty a blanket- oops, wrong room.
Stayed 3 nights in Nov 2018
Response from Vy Le on 29 Nov,2018
Thank you for your stay and your amazing feedback about our hotel and staff! Such a wonderful feeling that we met your expectations.We are looking forward to welcoming you soon.

10/10 Excellent

Tien, Brisbane

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Fantastic with good service and friendly staffs. Breakfast was nice and clean
Stayed 3 nights in Nov 2018
Response from Vy Le on 26 Nov,2018
We thank you for your positive review about your stay in Maple Hotel . The whole team is striving our very best to delight our guests not only by our services but also by our facilities. Your review is an affirmation for the whole team that we are doing something good. We truly appreciate it. Hope to welcome you back in your next travel to Nha Trang. Thank you!

10/10 Excellent

Stephen

Very comfortable room great views. Better to have an appartment as higher up and stunning views
Stayed 4 nights in Nov 2018
Response from Vy Le on 22 Nov,2018
Thank you very much for your taking time to review about the Maple Hotel service. We are constantly impressed by the way in which our team have been done to meet our guests' expectation and also delighted to hear you had entire satisfaction staying here with us.

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place. No spa. No 24 hour room service.
Stayed 1 night in Nov 2018
Response from Vy Le on 20 Nov,2018
Thank your for your feedback, we do not stop to try our best to get best service for guest. Hope welcome you back Nha Trang in next time

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a great central location and staff were very helpful and friendly
Stayed 6 nights in Oct 2018
Response from Vy Le on 8 Nov,2018
Thank you for your amazing feedback, we hope you had nice vacation at Maple hotel and welcome you back in next time.

10/10 Excellent

Hyo, Nha Trang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice rooftop pool and breakfast in a economical way and clean.
Stayed 1 night in Nov 2018
Response from Vy Le on 3 Nov,2018
Thank you for your amazing feedback, we hope you had nice vacation at MAple Hotel, and welcome you back to Nha Trang in next time

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location, superb rooftop pool, good food, good service, nice room, A+!
Stayed 1 night in Oct 2018
Response from Vy Le on 30 Oct,2018
Thank you for amazing feedback, we wish you had nice vacation at Maple and hope welcome you back Nha Trang in next time.

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Functional Hotel
Down a side street which meant some taxi Drivers particularly Grab wouldn’t drive down to Communication in English not straightforward and most staff very young with little supervision
Stayed 1 night in Sep 2018
Response from Vy Le on 27 Sept,2018
Thank you for your feedback, we hope you had nice vacation at Maple Hotel, and will more improve to take good service!

4/10 Poor

Khoi

Disliked: Staff & service, property conditions & facilities, room comfort
Never comeback this hotel
No have parking slot, poor customer service
Stayed 2 nights in Aug 2018
Response from Thien Vy Le_ DOSM on 21 Aug,2018
Dear Mr. Khôi, The first of all, we would like to thanks for your feedback and so sorry to hear about our service. We will check it and fix in our hands as soon as possible. Hope you will give us second change

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Maple is exceptional service!
Stayed 3 nights in Jul 2018
Response from Vy Le on 11 Aug,2018
thank you for you feedback and hope you had nice vacation at Maple hotel.

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel with apartments available.
We loved this hotel. Had a 2 bedroom/2 bathroom apartment that was wonderful. The building is in great condition, super clean and in a great location. The staff were friendly and helpful. The only problem we had was at check in. We waited well over an hour after check in time for our room to be ready. The reception staff continued to say 10 more minutes trying to appease us which was more annoying. Honesty would have worked better so that we could have just left our luggage and enjoyed this time rather than sitting in hotel lobby. Other than this we had a great stay and would definitely return
Stayed 2 nights in Jul 2018
Response from Thien Vy Le_ DOSM on 2 Aug,2018
Dear Mr. Danielle, We were so happy to get your feedback, hope we will welcome you one more time in future

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Disappointed
Disppointing. Hotel location was near the beach, however, it was located in a back alley with super uneven floor and garbage cans right in front of the hotel. Rooms were not up to standard, house cleaning did not change our drenched towels and floor mattress multiple times. There were eyelid tape stuck on the mirror that have obviously been there for ages. Toilet was wet and looks not cleaned. Wi-Fi connection was very very weak. Room phone was a fake, not even plugged in. Hotel facilities were not clean, sauna is not free and has to be shared with the opposite gender?! I highly doubt that this can be called a four star hotel.
Stayed 4 nights in Jun 2018
Response from Thien Vy Le_ DOSM on 10 Jul,2018
Dear Value guest, We are so sorry this, and thanks your comment to make us develop