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Reviews of Hyatt Place Niagara Falls

3 out of 5
Hyatt Place Niagara Falls
310 Rainbow Blvd S, Niagara Falls, NY

Reviews

8.4

Very good

Rating 10 - Excellent. 1058 out of 2033 reviews" "
Rating 8 - Good. 538 out of 2033 reviews" "
Rating 6 - Okay. 228 out of 2033 reviews" "
Rating 4 - Poor. 112 out of 2033 reviews" "
Rating 2 - Terrible. 97 out of 2033 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Kristina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is great for walking to American Falls or to goat Island to see Horseshoe Falls. The included breakfast had a wide variety of options and the staff was very personable and professional.
Stayed 2 nights in Apr 2024

10/10 Excellent

Sergio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Dapeng

Travelled with family and small children, Travelled with pets
Liked: Staff & service
Disliked: Property conditions & facilities
Close to the Falls. Staff is nice. Pet friendly. Bathroom vent doesn’t work. Breakfast is not the best.
Stayed 2 nights in Apr 2024

10/10 Excellent

Hans

Stayed 1 night in Apr 2024

6/10 Okay

scott

Stayed 2 nights in Apr 2024

10/10 Excellent

lauren

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel exceeded expectations! Was a short walk to so many shops, waterfall, food, and much more. Would definitely recommend and will definitely be back again!
Stayed 2 nights in Apr 2024

10/10 Excellent

Rebecca

Liked: Amenities, property conditions & facilities
Great location
Stayed 1 night in Apr 2024

10/10 Excellent

Dewith

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
staff was very nice and polite,made me feel great upon arrival.easy check in
Stayed 1 night in Apr 2024

8/10 Good

Diana

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The hotel is great, people at the front desk is kind and respectful. But Harmony, the bar tender is misplaced, her attitude is terrible, the only word I can use is nasty. Hopefully the hotel train her in customer service, emotional intelligence and specially values as respect.
Stayed 1 night in Apr 2024

8/10 Good

Hongying

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is convenient to the falls and canada
Stayed 3 nights in Apr 2024

10/10 Excellent

Angela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff is friendly.
Stayed 1 night in Apr 2024
Response from jared on 27 Apr,2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team.

10/10 Excellent

Christine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazingly close to Niagra State Park. Everything is within walking distance. The staff were extremely helpful with directions and helpful ideas to better enjoy our time here. The pool was WARM! So nice. Breakfast was better than a restaurant! I also love the later check out time, so nice not to have to rush out the door.
Stayed 2 nights in Apr 2024
Response from jared on 27 Apr,2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team.

8/10 Good

Rurjit

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Apr 2024
Response from Guest services on 24 Apr,2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team.

10/10 Excellent

Fabian

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
So close to the falls
Stayed 1 night in Apr 2024
Response from Guest services on 24 Apr,2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team.

10/10 Excellent

Leopoldo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Hotel Service
Stayed 2 nights in Apr 2024
Response from jared on 27 Apr,2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team.

10/10 Excellent

Nakita

Liked: Cleanliness, staff & service, property conditions & facilities
It was a beauty scene
Stayed 1 night in Apr 2024
Response from Guest services on 22 Apr,2024
Thank you for your response !

8/10 Good

Sebastian R

Liked: Cleanliness, property conditions & facilities
A
Stayed 2 nights in Apr 2024
Response from jared on 27 Apr,2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team.

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from jared on 27 Apr,2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team.

10/10 Excellent

Prsenjit

Travelled with family, Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Apr 2024
Response from jared on 27 Apr,2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team.

10/10 Excellent

Hanna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic stay! Thank you April and Angelo for going above and beyond to make us feel comfortable. We will be back for next year’s dance competition because the staff are just wonderful. The place is newly renovated, modern, free coffee/tea/water all day long, microwave and plastic wear available if you need to bring your own food, decent complimentary breakfast. A perfect hotel for dance competitions.
Stayed 3 nights in Apr 2024
Response from Guest services on 24 Apr,2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team.

10/10 Excellent

Camilo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from jared on 27 Apr,2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team.

8/10 Good

melvyn

Travelled with partner
Liked: Property conditions & facilities
Satisfied guest !!!
Stayed 1 night in Apr 2024
Response from jared on 27 Apr,2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team.

8/10 Good

djen

Liked: Cleanliness, staff & service, property conditions & facilities
It was a nice stay
Stayed 1 night in Apr 2024
Response from jared on 27 Apr,2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team.

6/10 Okay

Mirta

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Overall good property and conveniently located near the tourist attractions on the Niagara Falls. No toiletries in the room except shampoo. No grocery shopping near the property.
Stayed 3 nights in Apr 2024
Response from Guest services on 24 Apr,2024
Thankyou for your feedback ,

10/10 Excellent

Abdulraziq

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Apr 2024
Response from jared on 27 Apr,2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team.

8/10 Good

Chong Yuen

Liked: Cleanliness, staff & service, property conditions & facilities
Near Niagara fall. Room Furniture maintained well
Stayed 1 night in Apr 2024
Response from jared on 27 Apr,2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team.

8/10 Good

Megan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place. Walkable to all attractions. Downside was no electric vehicle charging onsite
Stayed 2 nights in Apr 2024
Response from jared on 27 Apr,2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team.

10/10 Excellent

Irvin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pretty nice area, walk able to the arena along with train station and lots of food options surrounding. Very nice staff and rooms
Stayed 1 night in Apr 2024
Response from jared on 27 Apr,2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team.

8/10 Good

Miljan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic location
Stayed 2 nights in Apr 2024
Response from jared on 27 Apr,2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team.

10/10 Excellent

Patrick, Vaudreuil sur le Lac

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff and room was very clean and large
Stayed 1 night in Apr 2024
Response from Jared on 27 Apr,2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team.

8/10 Good

Raya

Stayed 1 night in Apr 2024

8/10 Good

Roberto

Travelled with family
The rooms were great. Breakfast not good and the Lady receptionist is not helpful.
Stayed 1 night in Apr 2024
Response from jared on 27 Apr,2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team.

8/10 Good

Ashley

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and very helpful. The room was great! It was very comfortable, clean, and had a modern feel. The hotel was great with its outdoor patio on the roof and 24/7 fresh coffee station. The ONLY downside was that there was no microwave in the room.
Stayed 1 night in Apr 2024
Response from jared on 27 Apr,2024
Thank you for taking a moment to share your experience with us! We apologize that we fell short of serving you during your most recent trip to Niagara Falls, NY. We do appreciate your feedback and hope to serve you in the future

8/10 Good

Christopher, North Falmouth

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Free disabled parking much appreciated. Eclipse roof party was a blast. Only reason for <5 stars was the y drinkable coffee - had to walk across to the Wyndham and buy a coffee there
Stayed 2 nights in Apr 2024
Response from jared on 27 Apr,2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team.

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly and explained everything
Stayed 1 night in Apr 2024
Response from jared on 27 Apr,2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team.

6/10 Okay

Tayebeh

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Not clean in breakfast area fresh fruit is not fresh blue berry looks frozen eggs not is cover container . Scrambled egg & potato is not fresh Not enough Bagale ,,, just one or two staff was friendly No house keeping available any way so disappointed ☹️
Stayed 2 nights in Apr 2024
Response from jared on 27 Apr,2024
Thank you for taking a moment to share your experience with us! We apologize that we fell short of serving you during your most recent trip to Niagara Falls, NY. We do appreciate your feedback and hope to serve you in the future

8/10 Good

Amy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved everything. Staff were extra kind. Would have loved a microwave in the room. We would recommend this hotel!
Stayed 3 nights in Apr 2024
Response from jared on 27 Apr,2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team.

10/10 Excellent

Ally, Wilmington

Travelled with family and small children
Liked: Amenities
Wonderful Staff and nice facilities
Stayed 4 nights in Apr 2024
Response from Jared on 27 Apr,2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team.

2/10 Terrible

Amy

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We could not park and unload our bags because there were no open spaces, but there was a Tesla parked in one of the loading / unloading spots for the duration of our stay. I had to call for towels multiple times throughout our stay. Every time we went to the indoor pool, there were no clean towels and piles of dirty towels throughout the pool area. There were also dogs in the pool area. I knew it was a pet friendly hotel which was fine, but I didn’t expect dogs in the pool area.
Stayed 2 nights in Apr 2024
Response from jared on 27 Apr,2024
Thank you for taking a moment to share your experience with us! We apologize that we fell short of serving you during your most recent trip to Niagara Falls, NY. We do appreciate your feedback and hope to serve you in the future

4/10 Poor

Brianna

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed for a night and it was not all it cracked out to be. It was hair everywhere -the couch, and bathroom. The bathroom had hair on the floor inside the shower and the sink. The shower got stopped up, water wouldn't drain. Yuck!! I called they sent someone and it was fixed in a matter of 15 mins. No I will not stay here again. At night I was hearing noises as if someone was trying to get inside the room. The chain rattling sound and doorknob swisting. It had me up all night. No, I didn't call them to tell them because it was 4 am and I didn't sleep the rest of the night. My wife was uneased. They do have security roaming the halls which I thought was a bit odd. I won't stay here again.
Stayed 1 night in Mar 2024
Response from Jared on 27 Apr,2024
Thank you for taking a moment to share your experience with us! We apologize that we fell short of serving you during your most recent trip to Niagara Falls, NY. We do appreciate your feedback and hope to serve you in the future

8/10 Good

Yvonne R Braaksma

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Front desk ladies were very patient and knowledgeable with my hundred questions. Lacking in cleanliness but the front desk took care of issues. We would stay again. Very close to Maid of Mist. My son loved the vr arcade right across the street.
Stayed 3 nights in Apr 2024
Response from Jared on 27 Apr,2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team.

10/10 Excellent

Bernadette

Stayed 1 night in Apr 2024
Response from jared on 27 Apr,2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team.

8/10 Good

Chynee

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 2 nights in Mar 2024
Response from jared on 27 Apr,2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team.

6/10 Okay

CHINTUA, Tqmpa

Travelled with partner
Liked: Staff & service
Overall, the staff was friendly and professional. The hotel needs some upgrades. There was no microwave oven in the room. No water in the refrigerator. Although, we did request room service during our stay, no one vacuumed the room. They did replace the toilet paper amd towels as beeded. Otherwise, there no other daily cleaning in the room.
Stayed 5 nights in Mar 2024
Response from Jared on 27 Apr,2024
Thank you for taking a moment to share your experience with us! We apologize that we fell short of serving you during your most recent trip to Niagara Falls, NY. We do appreciate your feedback and hope to serve you in the future

10/10 Excellent

Sabina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from jared on 27 Apr,2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team.

10/10 Excellent

Jeffrey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff was kind and informative! The restaurant was good! Staff had a fun attitude! Was very pleased with hotel!! Location was excellant!
Stayed 1 night in Mar 2024
Response from jared on 27 Apr,2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team.

10/10 Excellent

Rhaymen

Stayed 1 night in Mar 2024
Response from jared on 27 Apr,2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team.

10/10 Excellent

Stacey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is located in a very central location with in-hotel dining. Free coffee, ice water and tea options at the front desk.
Stayed 1 night in Mar 2024
Response from jared on 27 Apr,2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team.

10/10 Excellent

Tamisha

Liked: Cleanliness, staff & service, property conditions & facilities
The front desk staff was very helpful
Stayed 1 night in Mar 2024

10/10 Excellent

LEXALYNN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was all worth it. Great view
Stayed 1 night in Mar 2024
Response from Jared on 27 Apr,2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team.