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Reviews of Best Western l'Orangerie

4 out of 5
Best Western l'Orangerie
755 Rue Tour de l'Évêque, Nîmes, Gard

Reviews

8.2

Very good

Rating 10 - Excellent. 180 out of 510 reviews" "
Rating 8 - Good. 222 out of 510 reviews" "
Rating 6 - Okay. 74 out of 510 reviews" "
Rating 4 - Poor. 22 out of 510 reviews" "
Rating 2 - Terrible. 12 out of 510 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Robert

Stayed 1 night in Sep 2023

8/10 Good

Suzy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to walk to supermarkets and Pizza 🍕 takeaway and a bar.
Stayed 1 night in Aug 2023

8/10 Good

Morgan

Liked: Cleanliness
Stayed 4 nights in Aug 2023

10/10 Excellent

Alexandrea

Liked: Cleanliness, staff & service, property conditions & facilities
The property is very nice and the close enough to walk to the old part of town.
Stayed 2 nights in May 2023

10/10 Excellent

Alistair, Porirua

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We were amazed at the beauty of the hotel and grounds; thrilled to have a balcony overlooking the palm trees and small swimming pool. The breakfast also was a lovely surprise: tasty AND healthy options and they made it possible for us to collect ours on a tray to eat on our balcony. Highly recommended!!
Stayed 1 night in May 2023

10/10 Excellent

Inna

Stayed 2 nights in May 2023

2/10 Terrible

Andrew

Disliked: Staff & service, property conditions & facilities, room comfort
DON’T LEAVE ANY VALUABLES IN THE ROOM
I left my purse in the room whilst I went got breakfast and it wasn’t there when I came back The hotel sss add I’d th as t they couldn’t find it!!
Stayed 1 night in Apr 2023

10/10 Excellent

Thomas

Stayed 1 night in Feb 2023

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable
Thought the hotel well placed with restaurants 2min walking distance . We had a ground floor room with the pool right outside which was great . The room was very clean and the bed comfortable , clean towels every day and maid service . Good breakfast buffet . Overall really pleased with this choice of hotel .
Stayed 4 nights in Oct 2022

10/10 Excellent

Fernando

Stayed 1 night in Aug 2022

10/10 Excellent

Jenny

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Beautiful property. Comfortable rooms. Poolside is very inviting and well kept. Felt like a little villa. Was 15 min walk to the Roman arena and other sites. Would definitely stay here again.
Stayed 1 night in Jun 2022

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2022

8/10 Good

M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022

10/10 Excellent

Kathleen, Seattle

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful place to stay for Nîmes! Convenient location and good amenities.
Stayed 1 night in May 2022
Response from Best Western L'Orangerie on 15 May,2022
Dear Kathleen, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Yours sincerely, Célina Cheffe de réception Best Western L'Orangerie

10/10 Excellent

Christophe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect stay
Excellent service, very professional crew. excellent breakfast, they might rework the eggs cooking.. the room was very clean and very comfortable. a must stay if you stop in Nimes
Stayed 3 nights in Mar 2022

10/10 Excellent

Moshe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2022

4/10 Poor

Helena

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
We had booked a junior suite with outdoor access and when we arrived, we were notified there was no outdoor access. The internet was not working and the hotel attendant could not do anything because the technician was not there. Finally, we had booked this hotel because it had room service but they reported the oven was broken and there was no food available.
Stayed 1 night in Dec 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Does the basics well: Comfortable, clean room. Pleasant pool. Relaxed atmosphere.
Stayed 1 night in Jul 2021

8/10 Good

Frank

Stayed 1 night in Sep 2020

2/10 Terrible

Stephen

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Find another place to stay
When we arrived we found out that there was no elevator. We explained to the receptionist that my wife couldn't clime the stairs and was put in a 1st floor room. after touring the old city we came back to the hotel tired and looking to eat and go to bed. We were informed that the dining room closes for the weekend and we could buy breakfast in the morning. We had some bread and cheese in the car which we ate. It was very late when we took a good look at the room. The blanket looked like it hadn't been cleaned in ages and the shower was one that I would't go into with bear feet. We wound up sleeping in our clothes on top of the towels. We left early the next morning to find that there were some restaurants a few blocks away that they hadn't bother to tell hungry strangers to their city. This place does not know that hospitality means.
Stayed 1 night in Oct 2019

10/10 Excellent

Ljhingston

Stayed 2 nights in Aug 2019

8/10 Good

Stephen B

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

8/10 Good

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2019

8/10 Good

Monica A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfectly placed hotel.
This hotel is perfectly placed. We were able to get our meals across the road, as we stayed on a weekend when their kitchen was closed for anything other than breakfast, which, btw, was reasonable. Front desk ladies were cheerful and helpful in English, and the room was large with a large balcony. We had issues with the air conditioning not being cool enough, and we did ask for the staff to keep the shutters closed during the hot afternoon to reduce heat in the room. Over all it was an excellent 3 night stay.
Stayed 3 nights in Sep 2019

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities, room comfort
Pleasant stay. Hotel a little dated. Didn't like having my credit card number written down by staff on paper. Would have expected to have been processed through a hand held terminal as in other hotels.
Stayed 3 nights in Sep 2019

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good staff and close to town. Some evening meals available. Free parking is a bonus. Nice and clean. Lovely pool
Stayed 5 nights in Sep 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, amenities
Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2019

2/10 Terrible

Verified traveller

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
Unfortunately we had a terrible experience at this property. The room was suffocating with heat .. the AC although working didn’t have the power to cool off the room. We stayed up all night trying to get a shut eye but to no avail. We tried opening the window but were attacked by a school of mosquitoes that’s would just not quit.. until this hotel fixed both of these issues i can’t imagine ever going back
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2019
Response from Anne on 18 Feb,2019
Thank you very much for this great score and feedback after your stay in our hotel! Looking forward to welcoming you again in Nîmes. Best regards,

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, convenient with parking. Staff friendly. Wifi a little weak.
Stayed 1 night in Nov 2018

2/10 Terrible

BestWesterloran, Nimes

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I don’t like the location , the service, there is no elevator ( this in 2018 is absurd) , the parking is out and the trolley bag can’t move from the parking because the street is not plane so you need to take all your lagage heavy, the picture in Expedia website is not about the room that the hotel have!
Stayed 1 night in Oct 2018

8/10 Good

Sophie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very pleasant stopover in Nimes!
We stayed here for two nights on a trip passing through Nimes. It was only a short 10 minute walk from the main attractions in the centre of Nimes. Some restaurants nearby. Pizza restaurant was very good. Our room was a deluxe double. Very quiet location. Kettle and hot drink facilities in room and a free bottle of water which was replaced. Very friendly reception staff. Breakfast was included in our room rate and included scrambled eggs & sausages, boil your own egg, pastries, yogurts, toast and jams and hot drinks, juices etc
Stayed 2 nights in Oct 2018

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointing
The hotel really did not live up to it’s photos or descriptions. Some of the Superior Rooms certainly were not of the quality one would expect and a pool view on some meant a lview of the pool if you went out onto balcony and stretched over the side and around the corner.! The pool area was not maintained and the cushions and loungers were damp in the morning from being left out. The car park was basically wherever you could find a space along a gravel lane way which needed work and was bumpy and old . The hotel is a long way from the centre . It’s breakfast was quite poor and the hygiene and quality of the cooked food was questionable. I don’t know if they even had a proper chef as the receptionist seemed to be in charge of replacing the food / cutlery etc . The scrambled egg was unrecognizable and must have been some kind of instant concoction which was frankly inedible. The staff were not particularly friendly- there was nobody on reception when we arrived and the barman and another guest had to go in search of the receptionist and the owner who only appeared on the morning I was checking out was not prepared to listen to any of my concerns or wasn’t in the least apologetic about the fact that I was not happy with my stay there. Overall I was very disappointed as I paid €150 a night to stay here and it certainly was not good value for money and would not stay there again.
Stayed 2 nights in Sep 2018

10/10 Excellent

Jenny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely character
Fantastic staff - especially the young woman on duty in the afternoon early evening
Stayed 1 night in Sep 2018
Response from Florence Jalade on 13 Oct,2018
Dear Jenny, Thank you for taking the time to share your experience. We are delighted to see that your stay has met your expectations and will be happy to see you again very soon. Kind regards, The direction

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in France
This hotel was very clean and suited our needs while traveling in France. Front desk personnel did speak English which helped as I don't speak French.
Stayed 2 nights in Sep 2018
Response from Florence Jalade on 13 Oct,2018
Dear Denise, Thank you for your kind comment, we hope to see you again a next time in Nimes!! Best regards, The direction

8/10 Good

jerry

good stay
Very good breakfast. Overall good stay
Stayed 1 night in Sep 2018

10/10 Excellent

sophie, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel review
Nice hotel, lovely pool and the staff are great and also very good with kids. Rooms very clean.
Stayed 1 night in Aug 2018
Response from Florence Jalade on 20 Aug,2018
Dear Sophie, Thank you so much for your kind comment, we hope to welcome you again for your next visit in Nîmes!! Kind regards, The direction

8/10 Good

Jan, Worcestershire, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stop over hotel
Easy to find. Good location next to the river and the huge municipal outdoor swimming pool (with water slides and high diving boards). Hotel has its own pool too in a good setting next to the river (and the bar). As always the swimming pool could do with a good clean! Breakfast great - everything you could ask for (and more). We were on the 4th floor in a Superior room which had 2 beds for 4 people. Hardly any space to move around the beds. One bed massive, the other a temporary double for kids. Towels tiny and not enough to use for the pool as well. Huge TV in the room with a paper TV guide. Coffee machine but only 2 paper coffee cups. Lifts a tight squeeze for 4 people and luggage. Free Car park in front of the hotel. Working air conditioning too. Staff all really friendly and bilingual.
Stayed 2 nights in Aug 2018
Response from Florence Jalade on 20 Aug,2018
Dear Jan, We thank you for your comment, unfortunately, we think you mix with another hôtel because we don't have any river in Nîmes, huge municipal pool next to us or 4 floors. But we would be happy to welcome you in our hotel at Best Western Orangerie in Nîmes!! Kind regards The direction

8/10 Good

Steph, Essex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Little oasis on the outskirts of Nimes
First impression of the hotel was worrying as exterior looked tired. Just needed a coat of paint. Inside was however very welcoming. Large reception area with mix of old and new fixings. The small swimming pool made it a little oasis and was very welcome as the temperature was over 30C on both days of stay.
Stayed 2 nights in Jul 2018
Response from Florence Jalade on 20 Aug,2018
Dear Steph, Thank you for taking the time to share your feelings about your stay at our hotel. We are pleased that you have enjoyed the charm and tranquility of the hotel and will be delighted to receive you on the occasion of a future visit to Nîmes. Best regards, The direction

8/10 Good

Susana, US

Liked: Cleanliness, staff & service, property conditions & facilities
Tiny, clean room. Expensive buffet breakfast. Lovely staff.
Stayed 1 night in Jul 2018
Response from Florence Jalade on 20 Aug,2018
Dear Susana, We thank you for your comment. We have 2 kinds of breakfast, the open buffet at 12.50€ and the express one at 6.50€ for hot drink, some pastries, fresh fruit and fresh juice. Don't hesitate to choose the second one for your next visit in our hotel!! Kind regards The direction

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A pleasant hotel, comfortable, clean and with very helpful, friendly and professional staff.
Stayed 1 night in Jul 2018
Response from Florence Jalade on 16 Jul,2018
Dear Anonymous, Thank you for your kind comment, we will pleased to welcome you another time in Nîmes. Kind regards, The direction

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quirky little Hotel
Fabulous old fashioned quirky place with a lovely pool to relax by. Hotel staff are really great and very helpful. We had a superior room with a lovely terrace and it was superb. The location is brilliant for exploring Nîmes historical centre which is about a 15 flat stroll. Will definitely return to this hotel.
Stayed 3 nights in Jul 2018
Response from Florence Jalade on 16 Jul,2018
Dear Brian, We thank you for your very nice comment and we are pleased to note that your stay has met your expectations. We will be very happy to welcome you next time to Nîmes. Best regards, The direction

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant overnight
We spent a pleasant and comfortable night here, then had a good value "express breakfast". Only downside was the location since on a Sunday evening the dinner options were seriously limited.
Stayed 1 night in Jun 2018
Response from Florence Jalade on 30 Jun,2018
Dear Elizabeth, Thank you very much for taking the time to write about your experience at Best Western l'Orangerie. Hope we will have the pleasure to welcome you back very soon, Best regards, The direction

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities
Mixed feelings. Pleasant staff. Nice pool area. Room mostly OK. But: No shower curtain or screen meant a flooded floor and wet surfaces in the bathroom after every shower. A wifi problem meant that I could not work in my room for half of my stay. When checking out, the card machine was not working. Fortunately and unusually I was carrying enough cash to pay for a 4-night stay. Overall I was not impressed.
Stayed 4 nights in Jun 2018

8/10 Good

SueK, NZ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, good location
Had jug and tea/coffee making facilities. China mugs, fridge, glasses - no plastic, which is great. Nice room layout. Good parking. Friendly staff.
Stayed 1 night in May 2018
Response from Florence Jalade on 25 May,2018
Dear Suek, We are glad to know you had a good stay in our hotel. We hope to welcome you another time. Best regards The direction

10/10 Excellent

Lena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

עומר

Disliked: Staff & service, property conditions & facilities
Nice pictures old rooms
The place is in need of new renovations. Bed is uncomfortable. The furniture is rusty and old. Internet is not working properly. A little bit noisy. Good place if you have a car. Parking is available.
Stayed 2 nights in Apr 2018
Response from Florence Jalade on 4 Jun,2018
Thank you for your comment. We are sorry to read that your room didn't reach your expectations in term of decoration. All our rooms have a different style, so please let us know at the reception at your arrival, so we can see if we can find a room which suite better to your taste and expectations. Best regards The direction