"This is truly a 5 star resort, from the clean facilities, excellent staff, excellent amenities, beautiful pools, beaches and flowrider to the excellent choices of food.
Comfortable room, beautiful ocean view and elevators on every building (so good for wheel chair access). Great night entertainment and top class video game room with about 25 video games including x-box. Great for families or couples. Water slide, kids splash park and all pools are 4 feet or less in depth. I love this resort and will definitely go back. It is worth every penny."
Hotel Riu Montego Bay - Adults Only - All Inclusive
6/10 Okay
"I booked a room with double beds and got a king. The room was ok. You are allotted two wash cloths a day and two towels per person. Please bring your own. The sofa was visibly dirty. There are no microwaves in the room. If you are bringing food from outside of the resort good luck with warming up leftovers. My initial contact with staff member was pleasant when checking in. However, I had an issue with TV and when speaking to staff representative at the front desk. She asked did I turn the TV on. This was laughable. Of course I turned it on. They screen everyone who is coming into the resort. You must be on the reservation list and you must present your wrist brand. The food was ok but if you are looking for an authentic food experience. You will have to venture out to the local restaurants. Would I return to a RIU property. Yes, but perhaps a different one."
"The staff are very professional and friendly also easy to talk to. Check in is very smooth and easy, sometimes you may have to wait a few minutes for your room. The food is real authentic Jamaican cuisine. My stay has always been superb and excellent."
"Positives -
Clean and quiet room couldn't hear anyone and they could not hear me
Food was good
Phelesha Collins an excellent server and there is a lady on the AM shift that works the breakfast area, I did not get her name....we will call her fat legs with the mole on her face. Also genuine and quite nice. Thank you both.
Internet was excellent I was able to work, and be a hermit in my room;
TV great and phone worked in the room
Ocean view was top notch, I want the same room when I come back.
Negatives
Called their call center and they told me no rooms were available for the dates I selected 3/23-27 yet I was able to book the same dates on a separate media - do you guys not like Jamaicans coming to your hotel I wonder?
Staff were lukewarm generally, a few genuinely nice servers - shout out to Phelesha Collins the young lady that was humble and genuine with her service at Mandalay restaurant. Please congratulate her for being consistent, friendly and professional. She ensured I was taken care of. I watched her with other guests and saw that it was not different between foreigner or local. A very pleasant young lady. I am concerned on whether you are treating your staff well. Phelesa a generous tip has been provided for you. Thank you for your service.
Please have tokens for the 🎱 table
Why are you using artificial sand, please take care of the beachfront entrusted to you by the people of Jamaica.
Will I return, yes."
"Had a great time with helpful and fun staff. The woman who came out to the pool to host games (volleyball) and one of the night parties was the absolute best. So much energy and great personality. Best part of our stay."
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