Best Western, Northern California hotels

"Yrs"

"This is my second time staying at this property and have recommended it to friends and family! Staff are always available to help no matter the hour! The hotel is situation in a great place with stunning views and a lot of transportation options!"

"Great location-walking distance to the warf, North Beach and Chinatown. The breakfast buffet was outstanding! Like at an all inclusive resort. A wonderful property and friendly service. "

"Hotel was clean, safe, well-staffed. Rooms were comfortable."

"The shower head pipe was coming out of the wall and looked like a run down flea bag cheap motel. Embarrased. Hilton can do better. Charging $45 to park car was ridiculous as was providing coffee and then expecting me to pay for the water. Have stayed all over the world and always receive complimentary water for coffee."

"We had a beautiful view of Alcatraz Island from our room"

"There’s a a lot to love about this place. Fantastic location, easy to walk into town and enjoy Carmel. Staff was great. Very clean inside and out. Rooms have been updated nicely. Loved that there’s a fireplace. The not so nice is that we had some very loud neighbors so didn’t sleep well. But that’s not necessarily property’s fault, and the bed was very comfortable. Breakfast, so so. Overall, book it. You will not be disappointed."

"I love the portola! Only place I stay and travel almost monthly down to Monterey. The rooms are always clean, spacious, the beds are very comfy. Partial bay view is a must. Balcony has two chairs nice to enjoy ur coffee on or listen to some wildlife (sea lions). Basically 4 restaurants attached to the hotel, Carmel bakery n coffee inside the hotel. The location is prime! Walk right and head down Alvarado st you got ur breweries and 10-15 restaurants. Go left and you’re on the Monterey pier , 7 restaurants, a bunch of clothes ans candy shops and my favorite whale watching. I do every time and it’s so close to portola. "

"This is one of the worst hotels I've ever stayed in, hands down. Don't believe the gleaming reviews as they are likely left by people working for the hotel. Lets start with the fact that the hotel is in the hood and its not safe. Drunk and high people amble around the hallways and the elevator is not key-accessed, so they can come right up to your floor. The building is also not locked during the day so anyone can waltz right in. My first impression upon arrival and check-in was being accosted by a drunken homeless man who could barely stand, asking for cigarettes and/or money. When you get in your room, you'll likely be missing necessary items and things will be broken. In my case, I had no shower curtain and my TV remote didnt work. The hotel did NOTHING to fix this despite several requests, so I had to shower without a curtain and spill water everywhere. My TV was also stuck on the QVC channel for the entire trip, so it was useless. In terms of amenities, this hotel is ancient. There is no air conditioning. Theres an old-school iron space heater you have no control over. Be ready to open your window (and jump out) to cool down and hear the sounds of the homeless screaming and ambulences roaring down the street all night long. The linens are rough, stained, and old. The bed is hard as a rock. Everything creaks under your feet. The walls are paper-thin so expect to hear every conversation, scream, vomit sound, and sex sound. TLDR; This place should be condemned."