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"Everything was fine"

"The staff personnel were great. The staff helped us obtain early accommodations before check-in time and with directions for buses avoiding the Underground strike. Hotel was wonderful, rooms dark for sleeping and the mattress very comfortable. Extremely recommend the hotel."

"Outdated "

"Clean room, breakfast was delicious and the staff was very friendly."

"Great location! We would stay here again. No complaints at all."

"Nice hotel in Grassmarket."

"The hotel is at a good location, a short walk to the “Tube” and easy to get to sites. The furnishings were dated and worn. The front of the bath tub was loose and the bathroom faucet dropped. I had a window with a nice view of the Tower Bridge. Overall the room seemed clean and the beds comfortable. The concierge gave us 2 universal outlet adapters with a $5 deposit for each"

"This is a lovely hotel in a fantastic location. Clean and spacious rooms. Very large and comfortable beds with lovely big TV. Amazing shower and also a big bath. We stayed in a room overlooking the atrium so had no natural light which was strange. The lighting in the room made it difficult to put your makeup on. The toiletries were empty near the bath and were not topped up. Could do with a plug for phone charger near the bed and plug for hairdryer near the dressing table. Minor details as overall was a lovely stay in a very comfortable room."

"very pleasant, helpful staff. Location was great"