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"Great staff, good location. Do Not book Privare Transfer to Mu Cang Chai. Driver was ill prepared got a flat tire and dis not have a spare. This meant having to pay for a Hotel and mine and his food at MY COST. Due to Typhoon, ended up having to stay 2 nights, only 34 kms from my destination. Also had to pay for a motor taxi at MY COST from Hotel to Mu Cang Chai. I am expecting a reimbursement. Driver is to immature to be employed for Client Service."

"Breakfast was really nice, good food. Staff welcoming and very helpful. Location was excellent, close to the hustle and bustle of the old quarter. "

"Great hotel, great staff, great location. "

"Although there was some noise on from the 10th floor due to some construction in the dining area above our room, it didnt matter so much as it was during the day. The pool is a bit small and only two chairs next to the pool. The Sky Bar was bit of a let down, we only seen it open once in the 10 nights of our stay. but there are so many drinking places within a few minutes walk so wasnt a problem. The Hotel is on a busy main road but there was no noise from it in the room. The location was excellent all major tourist attractions are only a short walk away. The hotel staff were very friendly and always had a smile. When were next in Hanoi i will definatly choose this hotel again"

"The rooms are nice, clean and comfortable. The staff are very helpful, nice and friendly. The breakfast is great and beyond our expectations. We love everything during our five days staying at this hotel!"

"Great location, clean, good breakfast and beds were comfortable and the all the staff are wonderful. Would stay here again. "

"This hotel is an oasis of tranquility in the busy city of Hanoi. The rooms are spotless, the beds are SO comfortable and the amenities are excellent. That being said, it is really the staff that puts this at the BEST hotel we have ever stayed at. Each staff member is very warm, professional & anticipate your every need. They make you feel very special. Anna is an incredible hostess who made our stay so memorable. We will definitely be returning to this hotel & recommending it to all our friends and family. Perfection!!"

"EVERYTHING AND EVERYONE was amazing!!! Incredible, world class breakfast selection."

"Staff very friendly and helpful. Our Halong Bay tour was cancelled due to typhoon and they were able to fit us in for an extra night and linked us to great day tour to Ninh Binh. Great having a pool for kids to cool off in. Breakfast buffet excellent. "