Best Western, Northwest Chicago hotels

"when i was there, they left the toilet paper half used and the water wouldn’t drain so i was showering with cold water on my feet. when i reported it the next day, the front desk said they would do something about it but nothing was done. very disappointing "

"I would love to have a complementary breakfast"

"Clean room, comfortable "

"Location location!"

"I had originally booked a large room with two queen beds and a pull out couch as my group had 5 people. After a long day of driving, we arrive to the hotel and walked in to an extremely crowded lobby. I believe there was some kind of conference going on, but rather than a designated room, many people were loud and crowded into the lobby. Upon checking in, they said they had no record of our booking, so they created a new booking and put us in a room with one queen bed and a couch. Upon asking the person at the front desk, we were told they had nothing else to offer us, they were fully booked. After further investigation, they admitted they did have record of our reservation, but they had overbooked the rooms, leaving us with an inadequate sized room for 5 people, and no good resolution. We ended up having to sleep two people on the floor as they also had no roll away beds. Overall it was a terrible experience that made our travel day so much more stressful. Staff were unhelpful."

"The hotel smells great and looks very clean"

"Clean rooms"

"We had a problem checking in as our service person was very raw. It took 30 minutes which should have taken 5 minutes. I requested to have my room done both days and no request on file. Parking for 3 days cost $100.00. Way too much for the location of the hotel. Breakfast was great as usual."

"Breakfast good- steam room in the pool area was not working needs a bit of updating around pool area "