Best Western, Novi hotels

"The room was basic, bed comfortable. There were no convenient outlets or charging ports for devices. Staff were all friendly."

"Clean safe"

"It was great nicely made great stay"

"Room wasn’t clean."

"I booked this hotel three months in advance for my EMBA graduation and reserved above a base-level room, expecting a comfortable and quiet stay consistent with the hotel’s 4-star positioning. Unfortunately, the experience has been disappointing. Despite the advance booking and room category, we were placed directly next to the elevator during an extremely busy week. The walls are paper thin, and we can hear hallway conversations almost as clearly as if guests were inside our room. This has made it difficult to relax and enjoy what was supposed to be a special graduation stay. The room itself also fell short of expectations. The bathroom is quite small, and there is no coffee maker in the room, which was surprising for a hotel at this level. Some of the hotel’s shared spaces also feel dated, including the restaurant, which added to the sense that the property did not fully match its 4-star positioning. Guest services were kind and professional, but due to occupancy, they understandably were not able to do much. Moving rooms at this point would be too much of a hassle, so we are making the best of it. Still, given the occasion, the reservation, and the hotel’s rating, I expected a much better experience. I hope that this feedback reaches hotel leadership, as the room placement, lack of soundproofing, small bathroom, missing in-room amenities, and dated public spaces made the stay feel well below what was advertised."

"My go to stay for my flights home. Always great and helpful staff. Wish they had a pool and a hot tub."

"Rooms are super clean, as is the entire hotel. Staff was very friendly- employees in the elevator even made a point to wishing me a good day. Pool was pretty crowded, as I believe there was a birthday party, but looked nice. My only wish is that they would have more firm pillows - they are pretty squishy! but the bed was very comfortable. "

"Rooms need updating and the tv didn’t work"

"Loved the quiet room"