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Reviews of Hyatt Regency Naha, Okinawa

4.5 out of 5
Hyatt Regency Naha, Okinawa
3-6-20 Makishi, Naha, Okinawa-ken

Reviews

9.2

Wonderful

Rating 10 - Excellent. 717 out of 1000 reviews" "
Rating 8 - Good. 198 out of 1000 reviews" "
Rating 6 - Okay. 51 out of 1000 reviews" "
Rating 4 - Poor. 21 out of 1000 reviews" "
Rating 2 - Terrible. 13 out of 1000 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Richard, Manteca

Stayed 11 nights in Mar 2024

10/10 Excellent

Richard Donald Lichtwardt, Manteca

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Just steps from Heiwa dori and a short walk to Kokusai dori. Tons of eating and drinking places. FamilyMart and Larsons close by to get quick eats or to use ATM for money exchanges.
Stayed 7 nights in Mar 2024

10/10 Excellent

hong

Stayed 4 nights in Mar 2024

10/10 Excellent

thomas, Brooklyn

Travelled with group
Liked: Cleanliness, staff & service, amenities
I did not like that you could not control the thermostat in the room...especially in the bathroom where it was always very humid.
Stayed 9 nights in Mar 2024

10/10 Excellent

Troy Allen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

10/10 Excellent

Tin oi

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staffs are very helpful and friendly. The room is clean. Plenty of parking space. Will come back again.
Stayed 2 nights in Feb 2024

8/10 Good

Man-Lai

Liked: Property conditions & facilities
Likes already submitted. Improvement on dinning options, gym hours ( starting earlier and ending later or have blocks of times to accommodate the needs of tourists) and ambience at the reception hall (lemon water, coffee/tea provided would make a welcoming and caring experience for the guests). Lastly concierge service on providing guests with tours and public transportation information would be helpful
Stayed 6 nights in Jan 2024

10/10 Excellent

Jeffrey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding service, large comfortable rooms. Great location. Awesome restaurant! Best place to stay in Okinawa.
Stayed 4 nights in Jan 2024

10/10 Excellent

Tedros

Stayed 3 nights in Jan 2024

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent. Need more storage space for clothes. Better laundry facility
Stayed 28 nights in Dec 2023

8/10 Good

Stephanie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay with the family! Nice, spacious and clean. Buffet breakfast was delicious with great variety.
Stayed 6 nights in Dec 2023

10/10 Excellent

Alan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and Beautiful room, with the choice of shower or tub. Great breakfast with attentive staff that try to work with you even with the language barrier.
Stayed 1 night in Dec 2023

10/10 Excellent

Joomi

Stayed 1 night in Nov 2023

10/10 Excellent

Keith

Stayed 4 nights in Nov 2023

8/10 Good

Sau Wah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Nov 2023

10/10 Excellent

Chien Kuo

Stayed 3 nights in Oct 2023

10/10 Excellent

Randall

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything/ nothing
Stayed 9 nights in Oct 2023

10/10 Excellent

Carey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We chose this property as we wanted to be in the center of the action and it did not disappoint. A 3 minute walk around the corner and you enter Heiwadori, one of the many shopping streets off of the main Kokusaidori. Lots of shopping for Okinawan specific goods and foods. Our room was spacious and comfortable with a huge walk-in shower/tub combo. We would stay here again.
Stayed 6 nights in Sep 2023

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023

6/10 Okay

Olena

Travelled with family and small children
Liked: Staff & service
People didn’t wear masks while taking food during breakfast, hotel didn’t have such rules. Sick children where coughing into food, liquid from running nose got into plates with food (saw it by myself, then other guests took it). Very disappointed with such policy and with hotel. Didn’t worth such money.
Stayed 2 nights in Aug 2023

10/10 Excellent

Prem Prasad

Stayed 4 nights in Aug 2023

6/10 Okay

Alexander Andrew Martin, Suginami-Ku

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
It was a good stay but not really suitable for our needs. In short, I would not stay there again. Pros: • Staff service, they were excellent and went above and beyond to help us be comfortable. • Location is excellent, so convenient to the old shopping streets, tons of bars, restaurants and really close to the market. • It’s quite a nice property. • Breakfast is pretty good. Cons: • It’s not a good place to stay with younger children, the limited facilities are basically geared towards adults. • In room entertainment, there is none other than some standard tv channels. • It’s poor value for money at the usual rate. Thanks to Expedia I got a really good room rate but I’d otherwise feel hard done by. • I feel bad saying this but I really was surprised at the the poor manners and selfishness of a high proportion of guests from a certain country with a red flag close to Japan. I just don’t feel that Hyatt has moved with the times. I have used their properties in Tokyo before and been left less than satisfied, I will not choose Hyatt to stay in again.

8/10 Good

Ping Wai

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good!
Stayed 3 nights in Jul 2023

6/10 Okay

Ping wai

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Jul 2023

10/10 Excellent

Kenneth

Stayed 1 night in Jul 2023

10/10 Excellent

YUSUKE

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jul 2023

10/10 Excellent

Huyen

Stayed 8 nights in Jun 2023

8/10 Good

Tsz Yan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
.
Stayed 1 night in May 2023

10/10 Excellent

Angela

Stayed 1 night in Oct 2022

10/10 Excellent

ATSUKO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2022

10/10 Excellent

Sahar

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a nice vacation
Stayed 4 nights in Aug 2022

10/10 Excellent

Ryota

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2022

6/10 Okay

Domi

Stayed 1 night in Apr 2022

10/10 Excellent

Souzana Sabeva, Tokyo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel staff was polite and professional. My room was spotless clean! The facility is in excellent condition. I would gladly come here again!
Stayed 2 nights in Apr 2022

8/10 Good

Tsugumichi

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
We like the fact that our room was changed promptly when we complained about noise from the next room. We had trouble understanding some of the front staff, who are not native Japanese speakers.
Stayed 2 nights in Apr 2022

10/10 Excellent

Cedric

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021

10/10 Excellent

emiko

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and staffs provided extraordinary service
Stayed 1 night in Dec 2021

10/10 Excellent

RISAKO

Stayed 1 night in Oct 2021

10/10 Excellent

Tony

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021

10/10 Excellent

Masami

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2021

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was fine
Stayed 3 nights in Jun 2021

10/10 Excellent

Verified traveller

Stayed 1 night in Jul 2020

10/10 Excellent

Misty

Stayed 2 nights in Jul 2020

10/10 Excellent

Andrew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Mar 2020

10/10 Excellent

Karen, Gifu

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel staff very friendly and helpful, Excellent location and extremely clean room and comfortable beds.
Stayed 3 nights in Mar 2020

10/10 Excellent

Wai Kheong

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I’d love to visit Okinawa and stay HERE again!
Very well-maintained (or almost like new?) hotel tucked in a quieter uphill of otherwise the always busy Kokusai-dori. Food choices abundance and Heiwa-dori shopping street is just next door. Only pity the hotel pool is closed from December to February, missed it by just 1 day and didn’t get to enjoy the pool at all (a main reason why I chose this hotel)... So sad, which means I gotta be back here again another time! 😉
Stayed 4 nights in Feb 2020

10/10 Excellent

Verified traveller

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and free welcome drink in the bar. Nice view in the bar.
Stayed 1 night in Feb 2020

10/10 Excellent

Takashi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020