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Reviews of The Ritz-Carlton, Okinawa

5 out of 5
The Ritz-Carlton, Okinawa
1343 - 1 Kise, Nago, Okinawa-ken

Reviews

9.6

Exceptional

Rating 10 - Excellent. 615 out of 767 reviews" "
Rating 8 - Good. 114 out of 767 reviews" "
Rating 6 - Okay. 24 out of 767 reviews" "
Rating 4 - Poor. 9 out of 767 reviews" "
Rating 2 - Terrible. 5 out of 767 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Amber

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, quiet place to stay in the Nago area. Top notch facilities, amenities and staff. If you like nature, this is a great place to stay!
Stayed 3 nights in Jan 2024
Response from The Ritz-Carlton, Okinawa on 30 Jan,2024
Dear Amber-sama, Thank you very much for staying at The Ritz-Carlton, Okinawa. We are pleased to know that you have enjoyed your stay with us.We are looking forward to welcoming you back in a near future.

8/10 Good

shinya

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
部屋の外からドアを開けるような高い音が鳴り続いていた
サービスも素晴らしく、建物やお部屋も素敵だったのですが、部屋の近くから、古いドアを開けるような高い音がしてなかなか眠れませんでした。朝も7時位からその音がし始めて、目が覚めてしまいました。お手洗い付近で更にその音は大きく聞こえました。部屋内は引き戸で、ドアは玄関しか無いので、何の音だったのかは分かりません。エレベーターの近くの部屋でした。
Stayed 1 night in Jan 2024
Response from OH Booja(Ms.)　オー ブジャ on 10 Jan,2024
山内 紳也 様この度は、ザ・リッツ・カールトン沖縄をご利用いただきまして、誠にありがとうございました。今回のご宿泊に際しましては、本来であればくつろぎを提供すべきところがいたっておらず、大変失礼いたしました。再発防止に向け、原因を今一度見直しをし、改善に努めてまいります。貴重なご意見を誠にありがとうございます。またザ・リッツ・カールトン沖縄にお帰りいただける日をスタッフ一同心よりお待ち申し上げております。

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent !!!
Stayed 2 nights in Dec 2023
Response from The Ritz-Carlton, Okinawa on 30 Jan,2024
Thank you very much for staying at The Ritz-Carlton, Okinawa. We are pleased to know that you have enjoyed your stay with us.We are looking forward to welcoming you back in a near future.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Ok Okinawa Stay!
Overall the stay was pretty good! Buffet breakfast was quite yummy, would have appreciated a wider variety of fruits. Free transport to restaurant was very lovely, the wait for buggy service from spa was rather long as seemed to only have one buggy. Check in process was slow and after asking for preference of welcome drinks, none arrived even after a good duration of 20-30minutes. Gym equipment half of which were not even in working condition, which was rather shocking. The swimming costume dryer appliance was extremely dirty and put us off from using it. Nonetheless, the service was good and hotel rooms were decent!
Stayed 2 nights in Dec 2023
Response from The Ritz-Carlton, Okinawa on 30 Dec,2023
Thank you very much for staying at The Ritz-Carlton, Okinawa. We are pleased to know that you have enjoyed your stay with us.However, we failed to meet your expectations during your stay with us, such as slow check-in and your experience at our Gym. We have reviewed with the relevant departments to improve our service and to provide the comfort of customers’ stay. Thank you very much for taking your time to share your comments with us.We look forward to having a chance to welcome you back to The Ritz-Carlton, Okinawa in the near future.

10/10 Excellent

Gustavo

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Would like to thanks all the staff specially Christy at the Breakfast room. This’s our 4th times here and we love it always ❤️❤️
Stayed 2 nights in Oct 2023

8/10 Good

Jean-Francois

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Sayaka

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The venue is gorgeous ! Ocean and golf views are both very nice. Lot of nature around and inside the resort. The interior design is refined, the rooms very comfortable and spacious. Staff very careful and efficient, the food is tasty. A wonderful Christmas time in a venue we will definitely visit again during a next trip to Okinawa!
Stayed 2 nights in Dec 2021
Response from The Ritz-Carlton, Okinawa on 27 Dec,2021
Dear Sayaka sama, Thank you very much for staying at The Ritz-Carlton, Okinawa. We are pleased to know that you have enjoyed your stay with us. We are looking forward to welcoming you back in the near future.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely beautiful place. Nice bay view over the golf course. Spacious room with outstanding friendly staff. Breakfast was great, had both western and Japanese style breakfast.
Stayed 2 nights in Apr 2021
Response from The Ritz-Carlton, Okinawa on 7 May,2021
Thank you very much for staying at The Ritz-Carlton, Okinawa. We are pleased to know that you have enjoyed your stay with us. We are looking forward to welcoming you back in the near future.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful time here for our anniversary. We enjoyed the spa and the on site restaurants. The staff was so friendly and accommodating. I had mentioned our anniversary while booking the room, and they went above and beyond making our stay feel special. They decorated our room and had a special dessert made for us. It was a great experience and we will be back for sure. I highly recommend!
Stayed 1 night in Apr 2021
Response from The Ritz-Carlton, Okinawa on 7 May,2021
Thank you very much for staying at The Ritz-Carlton, Okinawa and letting us celebrate your anniversary. We are pleased to know that you have enjoyed your stay with us. We are looking forward to welcoming you back in the near future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2021
Response from ザ・リッツ・カールトン沖縄 on 7 May,2021
この度は、ザ・リッツ・カールトン沖縄をご利用いただきまして、誠にありがとうございました。 今回のご宿泊に際しましては、当ホテルでの滞在にご満足いただけたようで、光栄でございます。 これからもご利用いただくすべてのお客様にご満足いただけるよう、邁進してまいります。 またザ・リッツ・カールトン沖縄にお帰りいただける日をスタッフ一同心よりお待ち申し上げております。

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Calamity and comfort in Northern Okinawa
Excellent property with great facilities and services. Spa was excellent. And everything sits in calming trees and ocean view.
Stayed 5 nights in Apr 2020

10/10 Excellent

James, Okinawa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and facility were amazing! The staff went above and beyond for my wife’s birthday and our 26th wedding anniversary! I can not thank them enough. The facility is absolutely beautiful. We will be back.
Stayed 2 nights in Mar 2020

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wow! A vacation within a Vacation!
Wow! Absolutely amazing. Their service was hands down incredible. We were able to use the spa for “free” since it was included in our cost. Breakfast was included as well and I would highly recommend trying to the Japense breakfast - also - it’s a buffet sit down style (currently in March of 2020) so you can order essentially as much as you like (insider note). Speaking of which, if you have gluten allergies - the Ritz is so incredibly accommodating at all of their restaurants including the breakfast. Their chefs are knowledgeable too. Definitely try the Kise restaurant since it may be one of our top food experiences. The spa is amazing along with the massages and facials. Yoga was for free and I’d encourage you to join if that’s your thing. The Helios “Awamori” distillery tour was really cool and you were able to drink as much as you want. It’s a vacation within a vacation when you stay here: the toiletries, rainfall shower, turn down service, coffee machine, tea, complimentary water, etc. side note: the “airport shuttle“ is actually the island’s bus which is very affordable but just get a taxi if you’re coming in late to Naha airport or rent a car. Ritz will pick you up and drop you off at the bus station. No, this hotel is not near the beach, it is a 20-minute walk. If you like to golf this seems like you’re best bet. Again, we had such an incredible once I a lifetime experiences. Yes, the Ritz are worldwide but we believe this is at the highest caliber.
Kise restaurant’s “foie gras”
Okinawan Wagyu sirloin at Kise
Kise
Kise
Stayed 2 nights in Mar 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2020

10/10 Excellent

Cassandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great stay!
Great stay! Love Okinawa and loved staying at the ritz! Beautiful facilities and super comfortable room. The bar is such an amazing experience - the bartender was amazing and made it such a wonderful experience. Would definitely recommend and hope to be back soon. Only weird thing is that you have to pay to use the steam room facilities with a day pass - seems like it should be included with the high room rate if your a guest... but everything else was great.
Stayed 2 nights in Jan 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2019

10/10 Excellent

Ricky

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very good hotel and i am sure i will come again. The only problem is the gym is very difficult to find and there is no signage for it. The staff told us it opened 24 hours but it seemed it was not as all door closed after 9pm.
Stayed 3 nights in Dec 2019

10/10 Excellent

Jinhee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel in the world !
Thank you very much for all!! We really think that it was the best hotel ever!! Service was remarkably amazing and everything was top touch !! Really awesome and thankful about all !
Stayed 5 nights in Nov 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Staff & service, property conditions & facilities
Excellent service and always ready in assistance to assure guest a comfortable stay👍👍👍👍👍
Stayed 2 nights in Nov 2019

10/10 Excellent

Verified traveller

Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveller

Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019

8/10 Good

Ryosuke

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
As expected from the Ritz
As usual the customer service was amazing as expected from Japanese. The room is beautiful with a very comfortable bed and nice view, nice touch with the jazz music on the player. One thing that bothered us was probably the toilet the two-way doors which seemed a little bit uncomfortable to be honest. The bathtub was amazing though. Not many beaches around but the closest one is nice just a little bit crowded, luckily the Ritz Carlton has their own corner at the beach.
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Check out was fast and our luggages were already placed inside our rental car with bottles of drinking water for our drive.
Stayed 2 nights in Jun 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Apr 2019

10/10 Excellent

Vincci

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2019

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it is ok, but would prefer more grass or garden for small children to walk or run around.
Stayed 3 nights in Jan 2019
Response from The Ritz-Carlton, Okinawa on 7 Feb,2019
Thank you very much for staying at The Ritz-Carlton, Okinawa. We are pleased to know that you have enjoyed your stay with your family. In regards for your comment, we highly appreciate for your opinion and we would like to consider about for our future improvement. Thank you again and we are looking forward to welcoming you back in a near future.

4/10 Poor

Wan Yi

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
The mattress is in very poor condition. The mattress just caved in when I lay down and It is unable to support my back. Also there was a used slipper found underneath the bedside cabinet. I simply can’t imagine Ritz Carlton’s cleanliness is so poor
Stayed 3 nights in Dec 2018
Response from The Ritz-Carlton, Okinawa on 24 Dec,2018
Thank you very much for staying at The Ritz-Carlton, Okinawa. We highly appreciate for your comment to study on our guest expectation. However, we sincerely apologize that your room did not meet your expectation during your stay. I do understand how it should have disappointed you with a bed which enable you to relax and slippers which does not belongs to you. Please allow us to study on your comment and prevent any inconvenience you have met for the future. Thank you very much for your review again. Warmest regards, Atsuya Hayashi Director of Rooms The Ritz-Carlton, Okinawa

10/10 Excellent

John, Seattle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful reset
After a jet-lagged week of budget-hopping around Asia, a luxurious night at the Ritz Carlton was the perfect reset! We’re continuing our trip refreshed and energized.
Stayed 1 night in Dec 2018
Response from The Ritz-Carlton, Okinawa on 10 Dec,2018
Thank you very much for staying at The Ritz-Carlton, Okinawa. We are pleased to know that your stay have been enjoyable. We are looking forward to welcoming you back in a near future.

10/10 Excellent

Josh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Beautiful hotel with excellent service. Only ate breakfast at the hote which was very good included a selection of both western and Asian food options. Located on a golf course and near a beach. The hote offers free shuttles to restaurants near by.
Stayed 4 nights in Oct 2018
Response from The Ritz-Carlton, Okinawa on 13 Nov,2018
Thank you very much for staying at The Ritz-Carlton, Okinawa. We are pleased to know that you have enjoyed your stay with us. We are looking forward to welcoming you back in a near future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018
Response from The Ritz-Carlton, Okinawa on 5 Nov,2018
Thank you very much for staying at The Ritz-Carlton, Okinawa. We are pleased to know that you have enjoyed your stay with us. We are looking forward to welcoming you back in a near future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Great experience, very nice and neat hotel with extremely helpful staff, will definitely come back!
Stayed 4 nights in Oct 2018
Response from The Ritz-Carlton, Okinawa on 27 Oct,2018
Thank you very much for staying at The Ritz-Carlton, Okinawa. We are pleased to know that you have enjoyed your stay with us. We are looking forward to welcoming you back in a near future.

8/10 Good

Chun Hung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Concierge was superb. They speak good English and was very precise and efficient in arranging the transportation and tours. The night desk appeared under staffed. On Friday 12Oct they arranged a hotel shuttle to take my group (9 people) to a restaurant about 5 min away from the hotel. They asked us to inform restaurant to call them when we finish dinner in order that they send the hotel shuttle to pick us up again. For about 20 min, the restaurant and I kept calling the hotel but there was no answer! We ended up having to walk back and it took almost 30 min in the dark. Also the lounge at the lobby floor was a very nice outfit except the one gentleman that was working there (again on Friday 12 Oct) was very eager to inform everyone who walked in (from 6:30 pm onwards, and more seriously so after 7 pm) that the bar would close at 8 pm. It might be a language issue but from my perspectives it came across as unwelcoming. Other than that, the hotel is excellent and I had a good time staying there.
Stayed 2 nights in Oct 2018
Response from The Ritz-Carlton, Okinawa on 16 Oct,2018
Thank you very much for staying at The Ritz-Carlton, Okinawa. Regarding your stay, we are sorry for all the unexpected services provided and the disappointment you had experienced. Please allow us to study on your comment to update our service. However, thank you very much for your kind comment for our concierge serice. We truly appreciate for your comment.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2018
Response from The Ritz-Carlton, Okinawa on 28 Sept,2018
Thank you very much for staying at The RItz-Carlton, Okinawa. We are pleased to know that you have enjoyed your stay with us. We are looking forward to welcoming you back in a near future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2018
Response from The Ritz-Carlton, Okinawa on 12 Sept,2018
Thank you very much for staying at The Ritz-Carlton, Okinawa. We are pleased to know that you enjoyed your stay with us. We are looking forward to welcoming you back in a near future.

10/10 Excellent

Tor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2018
Response from The Ritz-Carlton, Okinawa on 1 Aug,2018
Thank you very much for staying at The Ritz-Carlton, Okinawa. We are pleased to know that you have enjoyed your stay with us. We are looking forward to welcoming you back in a near future.

10/10 Excellent

John, Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service and facilities
Stayed 2 nights in Jun 2018
Response from The Ritz-Carlton, Okinawa on 18 Jun,2018
Thank you very much for staying at The Ritz-Carlton, Okinawa. We are pleased to know that you have enjoyed your stay with us. We are looking forward to welcoming you back in a near future.

10/10 Excellent

Kristin, Charleston, SC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Service, Amenities & Staff
Overall a truly wonderful experience. Tranquil aesthetic, luxury and comfort throughout as expected. View was beautiful from 5th floor golf/bay view room. Service was excellent aside from one night at Gusuku, we were a bit disappointed with the 8pc sushi was worth the money super small, but the udon definitely is worth every cent. Nosomi at the spa was AMAZING! The detox ritual was perfect in every way. The staff went above and beyond and if I come back to Oki I will definitely come again. PS - serve the French toast every morning and get rid of those chewy pancakes.
Stayed 2 nights in Jun 2018
Response from The Ritz-Carlton, Okinawa on 9 Jun,2018
Thank you very much for staying at The Ritz-Carlton, Okinawa. We highly appreciate for your comment about the sushi dish and also our breakfast. Please allow us to study and improve our menu according to your comment. However, we are glad to know that your hotel experience and spa experience have been enjoyable. We are looking forward to welcoming you back in a near future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience
Stayed 1 night in May 2018
Response from The Ritz-Carlton, Okinawa on 4 Jun,2018
Thank you very much for staying at The Ritz-Carlton, Okinawa. We are pleased to know that your journey with us have been a enjoyable one. We are looking forward to welcoming you back in a near future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Simply Luxurious Elegance
Stayed 1 night in Jan 2018
Response from The Ritz-Carlton, Okinawa on 23 May,2018
Thank you very much for staying at The Ritz-Carlton, Okinawa. We are pleased to know that you have enjoyed your stay with us. We are looking forward to welcoming you back in a near future.

10/10 Excellent

M, Tokyo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous stay in Okinawa
We visited Okinawa for two days to escape Tokyo. It was slightly off-season, and we got a great deal at the Ritz-Carlton. It was the beginning of the rainy season, so we knew we may have to spend the entire time in the hotel, which was OK because the hotel had an indoor pool and a variety of restaurants; perfect for a short stay. As it turned out, the weather was excellent, so we enjoyed the outdoor pool, and the views of the ocean from the restaurant. We didn't walk to the beach, but apparently it is a 5-minute walk from the hotel. For us, the pool was enough as it had expansive views of Okinawa, and a pool bar with table service. The room was elegant and new, and the staff was super attentive. Since it was the off-season, there was no waiting for any of the facilities, or for check-out or check-in. It was a marvelous, luxurious weekend, and I highly recommend the hotel for this type of holiday.
Stayed 2 nights in May 2018
Response from The Ritz-Carlton, Okinawa on 23 May,2018
Thank you very much for staying at The Ritz-Carlton, Okinawa. We are pleased to know that you have enjoyed your stay with us. We are looking forward to welcoming you back in a near future.

10/10 Excellent

Tim, Sydney, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best hotel we have ever stayed in. We were upgraded on arrival and it seemed every staff member and restaurant knew we were on our honeymoon and treated us like royalty! Impeccable service, comfortable beds, free shuttle to the beach, amazing bathroom products and delicious breakfast. We would love to stay here again and would highly recommend it!
Stayed 3 nights in Apr 2018
Response from The Ritz-Carlton, Okinawa on 9 May,2018
Thank you very much for staying at The Ritz-Carlton, Okinawa. We are pleased to see that you could have a wonderful honeymoon stay with us. We highly appreciate for your comment. We are looking forward to welcoming you back in a near future.

10/10 Excellent

Zahra, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful
Beautiful hotel , great view. wonderful staff. A relaxing place.
Stayed 2 nights in Apr 2018
Response from The Ritz-Carlton, Okinawa on 1 May,2018
Thank you very much for staying at The Ritz-Carlton, Okinawa. We are glad to see that you could have enjoyed your stay with us. We are looking forward to welcoming you back in a near future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel
impeccable service, friendly staff, great room. Ritz Carlton is our chain of choice around the world. never disappoint.
Stayed 8 nights in Mar 2018
Response from The Ritz-Carlton, Okinawa on 11 Apr,2018
Thank you very much for staying at The Ritz-Carlton, Okinawa. We highly appreciate for your sincere comment and we are also glad to see that you could have enjoyed your stay with us. Please allow us to manage for the breakfast management so that we would be able to offer a comfortable breakfast experience in the future. Thank you again for your comment and we are looking forward to welcoming you back in a near future.