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Reviews of El Albergue Ollantaytambo

3 out of 5
El Albergue Ollantaytambo
Estacion De Tren, Ollantaytambo, Cusco

Reviews

9.0

Wonderful

Rating 10 - Excellent. 244 out of 371 reviews" "
Rating 8 - Good. 88 out of 371 reviews" "
Rating 6 - Okay. 17 out of 371 reviews" "
Rating 4 - Poor. 12 out of 371 reviews" "
Rating 2 - Terrible. 10 out of 371 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

8.8/10

Property conditions & facilities

9.8/10

Eco-friendliness

Reviews

10/10 Excellent

Brad

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful property. Right at the train tracks. Which makes it convenient, but also very crowded, hectic, and chaotic during train arrival times.
Stayed 1 night in Mar 2024
Response from El Albergue team. on 25 Apr,2024
Dear guestThank you for your comment about your stay at El Albergue Ollantaytambo! Indeed, our location is strategic, making it easy for our guests to board the train without waiting too long. However, we understand that the train station can be crowded due to travelers coming and going from Machu Picchu, and we regret that this may have left a negative impression. Thank you for your understanding.Best regards,Helen Pareja.

10/10 Excellent

Shelley

Travelled with partner
Liked: Property conditions & facilities
Fabulous!
Stayed 1 night in Feb 2024

10/10 Excellent

Shelley

Liked: Cleanliness, staff & service, property conditions & facilities
The property and rooms are wonderful! If you are going to Machu Pichu by train, this motel cannot be beat.
Stayed 1 night in Feb 2024

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Beth

Stayed 1 night in Jan 2024

10/10 Excellent

Kimberly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was on the 2nd floor with Mountain View, one of the furthest away from the train station. With the windows open on 2 sides of the room, you can smell the fragrant angel trumpet plant. It was stunning. El Albergue also arranged guide service for us including transportation from Cusco airport and four 1/2 days of guided service including Macchu Pichu and train tickets. WELL worth it! Our guide was so knowledgeable. Highly recommend this hotel.
Stayed 5 nights in Jan 2024

10/10 Excellent

Corina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Manish, Chandler

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient, clean and staff is super friendly. Restaurant food is bit expensive but good.
Stayed 1 night in Jul 2023

10/10 Excellent

Ricardo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located in the train station, it was great for our arrival late at night from Aguas Calientes. If you are planning to visit Ollantaytambo you will have to walk a bit to hit the town. The property is well maintained, beautiful gardens between the buildings. The room was comfortable and the decoration was colonial style.
Stayed 1 night in Dec 2023

10/10 Excellent

Lucy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fab hotel in an incredible location!
Amazing location and the hotel has a lot to offer - it has it’s own distillery where you can mix your own bottle of spirit, a small farm where you can enjoy a traditional pachamanca lunch, coffee roastery and a community education project The staff were great and made me feel very welcome, and well as giving me some great suggestions for things to do and see nearby
Stayed 5 nights in Dec 2023

8/10 Good

Lue Ping, Bellevue

Travelled with family
Liked: Cleanliness, staff & service
Location within the train station is certainly convenient
Stayed 1 night in Dec 2023

10/10 Excellent

Swapna

Peaceful, setting ambiance.
Stayed 1 night in Dec 2023

10/10 Excellent

Lisa

Stayed 1 night in Dec 2023

10/10 Excellent

Anna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed our stay! Was so convenient for the train to Macchu Picchu and they organized our tour guide who met us as we got off the train. The farm tour and panchamanca lunch was a highlight! A 10-minute walk to town. Helen was so so wonderful before and during our stay. We would absolutely stay again!

10/10 Excellent

Maria Magdalena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Una experiencia hermosa
Todo fue increíble, amerita quedarse más de una noche.
Stayed 1 night in Oct 2023

2/10 Terrible

Harsha

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
We stayed at El Albergue for one night just before our hike to Inka trail.The hotel itself is fine but the location was the issue.It is located inside the train station and there is no air conditioning or even standing fan in the room. There was no air circulation in the room which made it impossible to sleep.To add to the misery if we open the window in the room, the train siren sound and smoke along with insects entered the room.When tried to approach the staff, they came in just to open the windows in bathroom and mentioned nothing can be done. Also the hotel did not honor the vip access discount for the stay and the staff was not fully aware of the expedia offering.
Response from Guest Relations. on 21 Sept,2023
Dear guestThank you for your feedback regarding your stay at El Albergue Ollantaytambo. We sincerely apologize for any inconveniences you may have encountered during your stay. It is true that our hotel does not have air conditioning, but we are always ready to provide portable fans for your comfort. As for the mosquitoes, we are taking measures to mitigate this issue as much as possible, especially during this time of the year.Regarding the train noise, it is indeed unavoidable, especially in our standard rooms that are closer to the tracks. We do have superior rooms located in the inner part of the hotel, offering a quieter environment. Once again, we apologize for not meeting your expectations.We appreciate your feedback as it helps us to improve and provide our guests with a more satisfying experience. Thank you for your understanding and for choosing El Albergue Ollantaytambo.Regards,Helen Pareja.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from El Albergue Team. on 16 Sept,2023
Dear guestThank you for your rating of your stay at El Albergue Ollantaytambo.Regards,

10/10 Excellent

Asif

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from El Albergue Team on 16 Sept,2023
Dear guestThank you for your rating of your stay at El Albergue Ollantaytambo.Regards,

10/10 Excellent

Lucinda

Liked: Cleanliness, staff & service, property conditions & facilities
El Abergue was a little oasis after a long day of travel. The room, grounds and restaurant were just lovely!
Stayed 1 night in Jul 2023
Response from El Albergue Team. on 16 Sept,2023
Dear LucindaThank you for your wonderful comment about your stay at El Albergue Ollantaytambo! We hope to welcome you again in the near future.Kind regards,Helen Pareja.

10/10 Excellent

Anya

Stayed 1 night in Jul 2023

10/10 Excellent

Rajarshi

Stayed 1 night in Jul 2023

10/10 Excellent

Fern

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is beautiful and the staff are so nice and friendly. Helen went above and beyond to make our stay enjoyable. The room is spacious and beautifully decorated. The view is amazing. The Breakfast and dinner were delicious and delicious. I highly recommend this hotel.

8/10 Good

Andrea

Travelled with partner
Liked: Cleanliness, staff & service
This property was beautiful! The Albergue has wonderful staff and a delicious restaurant for breakfast, lunch, and dinner. Highly recommend eating there. The only issue is that it being so close to the train station, it’s very loud and smoky at night. I could not sleep because of the smoke. Seeped into our room even with the doors and windows closed.
Stayed 1 night in Jun 2023

10/10 Excellent

Isai

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great service, food and mixed drinks in a small town I would come back definitely.
Stayed 1 night in May 2023
Response from Helen Pareja – Guest Relations. on 22 May,2023
Dear GuestThank you for your review!Hope to see you again soon.Best regards,

10/10 Excellent

Jeffrey, Henley Beach

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location at the train station. Beautiful setting, buildings and gardens. Restaurant and coffee shop both superb
Stayed 2 nights in Apr 2023
Response from Helen Pareja- Guest Relations. on 4 May,2023
Dear JeffreyThank you for your wonderful comment, a great advantage of the hotel its the location, where you walk out the door and you get on your train to Machupicchu. We are glad to know that your stay with us was pleasant. We would love to host you again sometime soon.Best regards,

10/10 Excellent

Morissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from El Albergue team on 18 May,2023
Dear MorissaThank you for your rating.Regards

10/10 Excellent

Jose

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay. Outdoors stunning views. Landscape is stunning. Definitely recommend this stay.
Stayed 1 night in Mar 2023
Response from Helen Pareja - Guest Relations on 4 May,2023
Dear JoseThank you for your wonderful comment about our hotel. Knowing that you enjoyed your stay at El Albergue Ollantaytambo is our best reward and motivates us to continue offering a quality service to our guests. We hope to see you soon.Kind regards,

10/10 Excellent

VICTOR, Honolulu

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Its garden
Stayed 1 night in Feb 2023
Response from Helen Pareja- Guest Relations on 4 May,2023
Dear Victor,Thank you for your comment, our colorful and homey garden its one of the attractions of the hotel. However the organic farm, the Andean distillery and the coffee roastery are waiting for you.Regards,

10/10 Excellent

CLAUDIO, Doral

Stayed 1 night in Nov 2022

10/10 Excellent

Joanna

Stayed 1 night in Oct 2022
Response from Lida Del Alamo - Guest Relations El Albergue on 2 Nov,2022
Gracias Joanna , por su calificacion

10/10 Excellent

Joshua

Stayed 1 night in Sep 2022
Response from Lida Del Alamo - Guest Relations El Albergue on 29 Sept,2022
Gracias!!

10/10 Excellent

Courtney

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a safe clean place to stay, the staff was very friendly and helpful with we needed. They even provided us with water!
Stayed 1 night in Sep 2022
Response from Lida Del Alamo - Guest Relations El Albergue on 21 Sept,2022
Thanks for sharing your experience.We are happy that she was satisfactory.El Albergue has a different and organic concept, always concerned about the conservation of the environment, cultivating our organic garden, roasting our own coffee and providing our establishments with our products.We hope to be the recommendation for your friends and family.

8/10 Good

Peter

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from Lida Del Alamo - Guest Relations El Albergue on 23 Sept,2022
GRacias por su visita

10/10 Excellent

Wendy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from Lida Del Alamo - Guest Relations El Albergue on 21 Sept,2022
GRacias!!

10/10 Excellent

Samira, Lisle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2022

10/10 Excellent

Andria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was very convenient if you are taking the train to Machu Picchu since it is actually located inside the train station. They held our bags for us for two days when we were hiking to Machu Picchu. The hotel was clean and breakfast was good.
Stayed 1 night in Aug 2022
Response from Lida Del Alamo - Guest Relations El Albergue on 25 Aug,2022
Dear Andria Thanks for your comment,We are happy that you loved your stay with us.

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2022

10/10 Excellent

Andria

Stayed 1 night in Aug 2022

8/10 Good

Arman

Travelled with family and small children
Liked: Cleanliness, staff & service
Nice place. Very good restaurant staff. But on first day the shower handle broke and the water was cold. No room service also.
Stayed 3 nights in Aug 2022
Response from Lida Del Alamo - Guest Relations El Albergue on 15 Aug,2022
Dear Arman, Thank you for your comment, we are sorry that your experience has not been completely satisfactory, but we have a commitment to our customers to always improve.

10/10 Excellent

Kimberly

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This hotel is beautiful and has the best view. Breakfast was great. everyone was so nice with the exception of the night front desk lady. She was so rude.
Stayed 1 night in Aug 2022
Response from Lida Del Alamo - Guest Relations El Albergue on 12 Aug,2022
Thank you for your comment, it helps us improve. We are sorry that your experience with us was not 100% satisfactory. El Albergue works every day to provide good service and a good experience to our customers. Regards,

8/10 Good

Luisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was lovely, everyone there was very friendly with the exception of one staff member at the reception when we arrived at the evening shift. The breakfast people were very attentive, especially Miguel and we loved the Pachamanca experience. It was amazing!!
Stayed 2 nights in Jul 2022
Response from Lida Del Alamo - Guest Relations El Albergue on 9 Aug,2022
Thank you for your comment and sharing your experience with us, it helps us improve every day. Regards, Lida

10/10 Excellent

Marisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and friendly staff.
Stayed 1 night in Jul 2022
Response from Lida Del Alamo - Guest Relations El Albergue on 2 Aug,2022
Dear Marisa, Thanks for your comment, we are so happy you enjoy your stay with us. Regards

10/10 Excellent

Ido

Stayed 2 nights in Jul 2022
Response from Lida Del Alamo - Guest Relations El Albergue on 21 Jul,2022
Dear Ido, Thanks for you review, we are so happy to know your experience with us was wonderfull. Regards,

6/10 Okay

Dan

Travelled with partner
Disliked: Staff & service, property conditions & facilities
We arrived about 5 pm after visiting machu picchu and did find that having the hotel literally 10 ft from the tracks rather handy as it was chaotic at the train station. We cheked in and were shown our room . Irony. This was the most expensive night of the trip and the horel was mehhh at best. Very rustic for sure. Paid extra for a room viewing the ruins. That was rich...there were no ruins within site. Opened the refrigerstor to find old food left over. The 110 outlet failed to work and after 3 attempts to communicate the problem we were finally given an adaptor. Final gripe....staff here were Not friendly..which was odd as my stay in Peru the last week has been full of wonderful people. Dont think about getting any rest as the trains run late and very early. The only good thing i can report was the breakfast included...nice staff in kitchen.
Stayed 1 night in Jul 2022
Response from Lida Del Alamo - Guest Relations El Albergue on 18 Jul,2022
Dear Dan, Thank you for leaving your comment, it helps us improve. We are sorry that her stay with us was not as expected. Our location is strategic, right on the train boarding platform, this benefits the speed and tranquility of boarding, this implies listening to the train. We are willing to solve any inconvenience, as long as it is reported immediately. Our buildings are built in a traditional and rustic way, according to our environment, surrounded by gardens and areas to enjoy nature.

10/10 Excellent

Christian

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel in the old train station with a tranquil garden. Excellent restaurant, lots of character. Very convenient when arriving with train in Ollantaytambo, however a bit noisy due to the trains.
Stayed 1 night in Jul 2022
Response from Lida Del Alamo - Guest Relations El Albergue on 14 Jul,2022
Dear Christian, Thank you for leaving your comment, we are glad that you liked your stay. our location is strategic, being close to the station helps make the boat easier and faster Regards,

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice restaurant, clean rooms, and organic gardens.
Stayed 2 nights in Jul 2022
Response from Lida Del Alamo - Guest Relations El Albergue on 14 Jul,2022
Dear Niel, Thank you for your comment, we are happy that your stay with us has been excellent. Regards

10/10 Excellent

Teresa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice views from hotel, room and hotel always clean. Friendly staff.
Stayed 3 nights in May 2022
Response from Lida Del Alamo - Guest Relations El Albergue on 7 Jul,2022
Dear Teresa, Thank you for leaving your comment, it is nice to know that you liked your stay with us. We are always improving and learning more in order to provide a better experience for our customers. Regards,

10/10 Excellent

Vilma

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hideaway.
Great stay! Beautiful green surrounding around the room. You really feel like your in your own space. Staff was courteous and attentive. It was a great stay to go to the train.
Stayed 2 nights in Jun 2022
Response from Lida Del Alamo - Guest Relations El Albergue on 5 Jul,2022
Dear Vilma, Thank you for your comment, we like to know that you enjoyed your stay with us. We always try to preserve the gardens and green areas around, we know that it makes the stay of our clients special. we wait for you back regards,

10/10 Excellent

mell

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
awesome quite place to rest before and after your trip to Machu Picchu the train station for Inca Rail is on walking distance
Stayed 1 night in Jun 2022
Response from Lida Del Alamo - Guest Relations El Albergue on 28 Jun,2022
Dear Mell Thanks for your comment, we are so happy that your experience with us was good. regards,

6/10 Okay

Melissa

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Disappointing Experience
Our stay was quite disappointing. While the property is quite attractive and the location by the train was great for an early train departure, the bed was hard, the shower lukewarm at best, and the wifi barely functional (only e-mail worked.) All stuff I wouldn’t really complain about at a lower price point, but this place is priced at the higher end for the location, and I expected better. Most disappointing to me, however, was how unhelpful and unaccommodating the front desk staff was. (Unusual for Peru.) The main reason we booked this hotel was because we had a very early (6:10am) train to Manchu Piccu, and staying at this location was going to buy us a little more time for sleeping. I was very surprised that the hotel didn’t provide breakfast before the train, because literally every other place we stayed at in Peru had early breakfast available for folks who were setting off on early tours. It’s very very common, even at much cheaper hotels. I assume guests must take the early train to MP all the time, but the front desk staff acted like we were the first to have this problem.
Stayed 1 night in Jun 2022
Response from Lida Del Alamo - Guest Relations El Albergue on 18 Jun,2022
Thank you for your feedback, it always helps us to improve the experience of our next guests. Our rate includes breakfast from 6:00 a.m. to 9:30 a.m. and the option of "early breakfast to go" (a simpler option than a regular breakfast) (schedule before 6 a.m.) We offer this last option whenever the guest requests it because not all guests leave early. regards