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The property was centrally located downtown and is easily walkable to many restaurants, Lake Eola, and other venues. Pets are also allowed, which is nice and the pet fee isn’t atrocious like other hotels.
Parking is accross the street and cost you daily or for every time that you leave. It would be nice to have parking that is included with the stay rather than an extra fee.
The hotel was very nice and clean. We did have an issue with the toilet which was resolved quickly. Other than that, no issues.
John
Stayed 1 night in Apr 2024
Response from Youness on 23 Apr,2024
Thanks for staying with us. We appreciate your feedback!
It was the first time staying there. They were very accomodating and the service was great!
Jennifer
Stayed 1 night in Apr 2024
Response from Youness on 15 Apr,2024
Thanks for staying with us. We appreciate your feedback
10/10 Excellent
Ileana
Travelled with family and small children
5 Apr,2024
Liked: Amenities
Great stay!
Ileana
Stayed 2 nights in Apr 2024
Response from Youness on 8 Apr,2024
Thanks for staying with us. We appreciate your feedback!
8/10 Good
Ed
Travelled with family
5 Apr,2024
Liked: Cleanliness
Disliked: Property conditions & facilities
Nice building but I'm not sure how many of the rooms were in disrepair. Ours certainly was. Especially the bathroom was left to waste. Tiles falling apart, mold growing every which way. I gather they are riding it out to wait until some ideal time to renovate bathrooms. I assume they might have some better rooms that aren't so neglected that they reserve for preferred guests. I couldn't imagine every room to be so broken and wasted because it's otherwise a very nice place in a great location. The breakfast is... nothing to write home about. Except the made to order omelettes, they don't mess that up. Otherwise you are looking at pretty cheap fare as you might expect of a place where breakfast is included as a buffet option at no extra charge. This isn't the Hilton... well I guess it kinda is. But it's not a luxury experience if anyone has those expectations. Not at all.
Ed
Stayed 1 night in Mar 2024
Response from Youness on 5 Apr,2024
Thanks for staying with us. We appreciate your feedback!
Embassy Suites has great service and clean rooms. It was a nice stay and higher quality than many Orlando area hotels.
Scott
Stayed 1 night in Mar 2024
Response from Stacy on 1 Apr,2024
Thank you for choosing to stay with us. It was our pleasure to have you as our guest, and we hope you had a comfortable and enjoyable experience during your time with us. We greatly appreciate your support and trust in our services. Your satisfaction is our top priority, and we are delighted to know that we could contribute to making your stay a pleasant one. We look forward to welcoming you back in the future. Until then, safe travels back home
10/10 Excellent
MARCO, Miami
24 Mar,2024
Clean and nice!
MARCO
Stayed 1 night in Mar 2024
Response from Youness on 25 Mar,2024
Thanks for staying with us. We appreciate your feedback!
10/10 Excellent
Luis Manuel
24 Mar,2024
Luis Manuel
Stayed 1 night in Mar 2024
Response from Youness on 15 Apr,2024
Thanks for staying with us. We appreciate your feedback
Perfect location. Close enough to walk to Kia Arena and watch the St.Paddy’s “shenanigans” but quite peaceful for its city situation. Great staff. Happy and friendly which is very telling that management is doing their job. Loved breakfast. The WiFi was the only weakness and it wasn’t terrible.
Gail
Stayed 1 night in Mar 2024
Response from Youness on 21 Mar,2024
Thanks for staying with us. We appreciate your feedback!
8/10 Good
Nathaniel
17 Mar,2024
Nathaniel
Stayed 1 night in Mar 2024
Response from Youness on 8 Apr,2024
Thanks for staying with us. We appreciate your feedback!
Dear Chen,We know there's no better way to start a busy day than with a delicious breakfast, so we are delighted you were impressed. Thank you for choosing Embassy Suites By Hilton Orlando Downtown and sharing your kind, five-star review. We look forward to welcoming you back for another great stay.
Happy hour and made to order breakfast was a surprise
William
Stayed 1 night in Mar 2024
Response from General Manager on 12 Mar,2024
Dear William,Thank you so much for the five-star rating! We're so happy to know that our wonderful happy hour and tasty breakfast both left a positive impression on you during your visit. It would be a pleasure to host you again soon, so hurry back!
10/10 Excellent
Rachel
8 Mar,2024
Rachel
Stayed 4 nights in Feb 2024
Response from Youness on 17 Mar,2024
Thanks for staying with us. We appreciate your feedback!
Thanks for staying with us. We appreciate your feedback!
10/10 Excellent
Jason
Travelled with family
5 Mar,2024
Liked: Cleanliness, amenities
The staff was excellent. The hotel seemed a little run down for the price
Jason
Stayed 3 nights in Mar 2024
Response from General Manager on 8 Mar,2024
Dear Jason,Thank you for your review. We are so glad you chose to stay with us during your time in Orlando and that our hospitable team left a memorable impression on you. That said, we are always working to offer the best services and facilities to our guests, so we appreciate your feedback on where we can improve. It was a pleasure having you here, and we hope you will have a chance to come back soon.
The hotel was beautiful, clean comfortable and right in the heart of downtown Orlando. Only issue I had was when I booked it said the room was a 1/2 a mile from the Orange County Convention Center and in reality they are not remotely close to each other. Other than that the hotel was we great. Not sure if they is the fault of the hotel or Expedia.
Kristofor
Stayed 1 night in Mar 2024
Response from General Manager on 8 Mar,2024
Dear Kristofor,We were happy to provide you with clean, comfortable accommodations, and we're glad your overall stay was pleasant. However, we apologize for any confusion about our location, and we'll look into this further. The next time you're in town, please come see us again.
10/10 Excellent
Mary, Williston
3 Mar,2024
Mary
Stayed 1 night in Mar 2024
Response from Youness on 23 Mar,2024
Thanks for staying with us. We appreciate your feedback!
Dear Frank,Many thanks for choosing to stay at Embassy Suites By Hilton Orlando Downtown! We're happy you enjoyed our complimentary evening reception. Your excellent rating is valued, and we hope you'll return.
Had to park across the street but it was a very easy walk. Hotel was nice with a welcome party at the bar from 5:30-7:30pm. Room was very clean and spacious. Bed was comfy. I would definitely stay again for events at Kia Center.
Kristy
Stayed 1 night in Feb 2024
Response from General Manager on 1 Mar,2024
Dear Kristy,Thank you for your glowing review of Embassy Suites By Hilton Orlando Downtown! We're happy to hear you enjoyed your stay, including our immaculate, spacious accommodations, comfy beds, and on-site amenities. It would be wonderful to welcome you back anytime.
It's better convenient to get around the downtown.
Luis Reylin
Stayed 5 nights in Feb 2024
Response from General Manager on 1 Mar,2024
Dear Luis,Location is one of the most important aspects of taking a trip, so we're glad that you could experience all the convenience ours affords our guests. It was a delight hosting you at Embassy Suites By Hilton Orlando Downtown, and we appreciate you taking the time to leave such an excellent review. Come back anytime!
8/10 Good
Wayne
24 Feb,2024
Wayne
Stayed 2 nights in Feb 2024
Response from Youness on 21 Mar,2024
Thanks for staying with us. We appreciate your feedback!
Had a fabulous night here! The complimentary happy hour and breakfast far exceeded our expectations! Close to everything in downtown, clean, and easy to navigate around. Would absolutely stay here again.
Jessica
Stayed 1 night in Feb 2024
Response from General Manager on 25 Feb,2024
Dear Jessica,It was a pleasure hosting you at Embassy Suites By Hilton Orlando Downtown! We're glad our clean, convenient accommodations and tasty breakfast impressed you, and we look forward to your next visit.
6/10 Okay
MATT
22 Feb,2024
MATT
Stayed 2 nights in Feb 2024
Response from Youness on 17 Mar,2024
Thanks for staying with us. We appreciate your feedback!
The Happy Hour was fun. Plus, close to the buses that took everyone to the Bowl Game.
Misty
Stayed 2 nights in Dec 2023
Response from General Manager on 25 Feb,2024
Dear Misty,We're delighted you enjoyed our Happy Hour and found our location convenient. Thank you for sharing your positive experience at Embassy Suites By Hilton Orlando Downtown, and we hope to see you again for more fun!
Dear Roy,Thank you for choosing Embassy Suites By Hilton Orlando Downtown! We're glad our location worked well for your trip, and we look forward to seeing you again soon.
Dear Garrett, We're delighted to hear that you had such a good time with us at Embassy Suites By Hilton Orlando Downtown. Thank you for your kind words, and we hope you'll join us again soon for more cocktails and fun.
10/10 Excellent
chen
19 Feb,2024
chen
Stayed 6 nights in Feb 2024
Response from Youness on 21 Mar,2024
Thanks for staying with us. We appreciate your feedback!
Great staff, wonderful complementary manager cocktail party, clean, GREAT breakfast
Steven J
Stayed 2 nights in Feb 2024
Response from General Manager on 18 Feb,2024
Dear Steven,It was such a pleasure to welcome you to Embassy Suites By Hilton Orlando Downtown! We're delighted our hospitable team left a memorable impression on you and that you had the chance to indulge in our tasty offerings. Thank you for your great review and perfect rating, and we hope you return soon!
Very pleased with this property! Cool unique vibe inside.
Josh
Stayed 1 night in Feb 2024
Response from General Manager on 18 Feb,2024
Dear Josh,Thank you for sharing your positive experience at Embassy Suites By Hilton Orlando Downtown! We're thrilled you enjoyed our unique vibe and had a great stay. We look forward to welcoming you back for another fantastic visit!
8/10 Good
Michael J.
5 Feb,2024
Michael J.
Stayed 1 night in Feb 2024
Response from Youness on 21 Mar,2024
Thanks for staying with us. We appreciate your feedback!
4/10 Poor
Verified traveller
Business traveller
1 Feb,2024
Disliked: Cleanliness, room comfort
Busines trip, would stay somewhere else next time.
Used to stay here often for work but it became in need of renovation. Decided to give them another chance and had to pay more for parking thru the hotel than had i paid directly. And the sheets were not clean in my room. Had a couple of other issues as well.
Verified traveller
Stayed 2 nights in Jan 2024
Response from General Manager on 2 Feb,2024
We appreciate you giving us another try and taking the time to share your thoughts. Please accept our apologies for any confusion with parking. We recently implemented a new system and are still working out some kinks. In addition, we apologize for any issues with the bedding. We'll look into this further, and we're grateful for the chance to improve. The next time you're in the area, we hope you'll consider coming back to see us.
10/10 Excellent
Heather
Travelled with family
31 Jan,2024
Liked: Cleanliness, room comfort
Quick fun stay
Wonderful breakfast and night cocktail hour. Comfortable beds and very clean.
Heather
Stayed 1 night in Jan 2024
Response from General Manager on 2 Feb,2024
Dear Heather,Thanks for visiting us at Embassy Suites By Hilton Orlando Downtown and for your fantastic review! We are delighted you could enjoy our comfortable accommodations, delicious breakfast, and fun cocktail hour. Thanks for choosing to stay with us. We cannot wait to see you again soon!
10/10 Excellent
Joseph
28 Jan,2024
Liked: Cleanliness, room comfort
Joseph
Stayed 1 night in Jan 2024
Response from Youness on 17 Mar,2024
Thanks for staying with us. We appreciate your feedback!
8/10 Good
Kristina
28 Jan,2024
Liked: Cleanliness, room comfort
Kristina
Stayed 3 nights in Jan 2024
Response from Youness on 17 Mar,2024
Thanks for staying with us. We appreciate your feedback!
Thanks for staying with us. We appreciate your feedback!
10/10 Excellent
Daniel
28 Jan,2024
Daniel
Stayed 1 night in Jan 2024
Response from Youness on 21 Mar,2024
Thanks for staying with us. We appreciate your feedback!
10/10 Excellent
Robert
28 Jan,2024
Robert
Stayed 1 night in Jan 2024
Response from Youness on 21 Mar,2024
Thanks for staying with us. We appreciate your feedback!
8/10 Good
April
Travelled with family
22 Jan,2024
Liked: Cleanliness, room comfort
April
Stayed 2 nights in Jan 2024
Response from Youness on 17 Mar,2024
Thanks for staying with us. We appreciate your feedback!
10/10 Excellent
Nyree
Travelled with family
22 Jan,2024
Liked: Cleanliness, room comfort
My Go To Hotel
Our room was clean and comfortable and the breakfast is always good at the Embassy Suites.
Nyree
Stayed 1 night in Jan 2024
Response from General Manager on 23 Jan,2024
Dear Nyree,We were delighted to host your recent stay at Embassy Suites By Hilton Orlando Downtown. It's wonderful to hear you had an enjoyable visit and that you appreciated our clean and comfortable accommodations, as well as the opportunity to try our delicious breakfast selection. Thank you for sharing your kind comments, and we hope to have the pleasure of your company again soon.
Our refrigerator did not work properly and we weren’t able to Lee food cold
Shelia
Response from General Manager on 24 Jan,2024
Dear Shelia,Thank you for your feedback and for staying with us. Accept our apologies for any issues with the refrigerator, and please reach out to one of our team members if you ever have problems during your visit. It was a pleasure to have you visit, and we hope to see you again soon.
10/10 Excellent
Clarence
21 Jan,2024
Liked: Cleanliness, room comfort
Clarence
Stayed 1 night in Jan 2024
Response from Youness on 17 Mar,2024
Thanks for staying with us. We appreciate your feedback!
I loved the complimentary happy hour! Plus the courtyard feel. Very open and relaxing feel to it.
Very good breakfast also. Would definitely go back.
Barbara
Stayed 1 night in Jan 2024
Response from General Manager on 22 Jan,2024
Dear Barbara,Thank you for choosing Embassy Suites By Hilton Orlando Downtown and for taking the time to share such a delightful five-star review. We are thrilled you were impressed with our delicious breakfast, wonderful courtyard, and great happy hour. It will be an honor to welcome you back the next time you visit Orlando.
Dear Ramendeep,You loved your stay, and we loved having you. Thank you so much for the perfect rating. Come back and visit us again anytime at Embassy Suites By Hilton Orlando Downtown.