Dear Catherine, Thank you for being our guest and sharing your feedback at Extended Stay America. We are sorry to hear about your experience with the smell during your stay. Maintaining a fresh and comfortable environment for our guests is important to us. Your comfort is our priority, and we appreciate your feedback as it helps us improve. We hope you will give us another chance to provide you with a more pleasant experience in the future.Sincerely,Hotel Management

Dear Kristina, Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur in the future.Sincerely,Hotel Management

Dear Steve, We sincerely apologize for the disappointing experience you had during your stay. It is concerning to hear about the cleanliness issues, pests, and noise disruptions you encountered. Please know that this falls short of our usual standards, and we are actively addressing these concerns to ensure a more comfortable stay for our guests. Regarding breakfast, we understand your disappointment and will review our offerings to provide a more satisfying selection in the future. Your feedback is invaluable, and we are committed to improving our services. We hope you'll consider giving us another chance to provide you with a better experience during your next visit. Thank you for bringing these matters to our attention.Sincerely,Hotel Management

Dear Louisa, Thank you for your feedback. We are pleased to hear that you found our staff to be friendly and accommodating during your visit at Extended Stay America. Guest satisfaction is our priority, and we appreciate your recognition of our team's efforts. Your feedback is valuable to us as we continue to strive for excellence in service. We look forward to welcoming you back for an even more enjoyable experience in the future.Sincerely,Hotel Management

Dear Brenda, We are delighted you experienced friendly service at Extended Stay America! Providing excellent customer service is our top priority, and we're glad our team made your stay enjoyable. Your kind words mean a lot to us, and we hope to welcome you back for another wonderful stay soon!Sincerely,Hotel Management

Dear Matthew, We are sorry that your experience at our hotel did not meet your expectations. Providing a comfortable and welcoming environment for all our guests is important to us, and we regret any discomfort caused by the behavior of others. Your feedback about the overall experience is valuable, and we will use it to make improvements where possible. We understand your decision not to return, but we hope you reconsider, as we're committed to enhancing our services to ensure a more enjoyable stay for all our guests. Thank you for staying with us, and we wish you the best in your future travels.Sincerely,Hotel Management

Dear Patricia, We are thrilled you had a positive experience at Extended Stay America! Our goal is to provide exceptional service and comfortable accommodations. Thank you for recognizing our staff and the cleanliness of your room. We appreciate your feedback and look forward to welcoming you back whenever you're in the area.Sincerely,Hotel management

Dear Fabiana, Thank you for reviewing your recent stay with us, and we apologize for the cleanliness and comfort of your room, which did not meet our usual standards. We are committed to addressing this issue and will ensure that our team prioritizes cleanliness to enhance the quality of our guests' experience in the future. Thank you once again for your valuable feedback, and we hope you will revisit for the flawless visit you deserve.Sincerely,Hotel Management

Dear Sashann, Thank you for sharing your experience. We sincerely apologize for the unacceptable experience you had during your stay. Ensuring a clean and pest-free environment is paramount, and we are addressing the issue of roaches immediately with our pest control team. Additionally, we are investigating the lack of staff presence at the front desk and will take appropriate action to ensure availability for our guests. Your feedback is invaluable, and we are committed to improving. We hope to regain your trust in the future.Sincerely,Hotel Management

Dear JP, Thank you for reviewing your stay. We are happy your overall experience was pleasant. However, we want to apologize for the issues that kept it from being perfect. Feedback like yours allows us to monitor and improve our guest experience continually. Your concerns are being shared with the appropriate individuals, and we hope you will consider giving us another chance to provide you with the perfect stay you deserve.Sincerely,Hotel Management

Dear James, Thank you for choosing to stay with us and for sharing your review. We are pleased that our great location is perfect for your visit. In addition, please know that your comments have been shared with our associates as a significant way of understanding how we can continue to deliver outstanding experiences. Thank you for staying at Extended Stay America and posting such a generous review. We look forward to accommodating you again whenever your travels bring you to the city.Sincerely,Hotel Management

Dear Bobby, It was a pleasure reading your fantastic review of Extended Stay America for your visit to the city. We strive to provide our guests with outstanding hospitality, and your compliments for the team serve as an encouragement to all of us. Thank you for your trust, and we hope to be your hotel of choice whenever you visit the city.Sincerely,Hotel Management

Dear KRISTIN, Thank you for taking the time to post your review. We truly value our guests' comments and opinions. Sorry, we didn't meet your expectations. Your feedback is vital and will be addressed adequately by our concerned team. Further, we have shared your remarks with our housekeeping and pest control team for review and quick action. Also, we regret the noise disturbance caused. Our front desk team can handle these problems when you inform them about and improve your time with us. Please provide us another chance to serve you with our usual service. Thank you again, and we wish you all the best.Sincerely,Hotel Management

Dear Pierre, Thank you for your feedback regarding the current state of our hotel. We understand your concerns about the need for remodeling and updating our facilities. Your input is invaluable to us as we strive to enhance our guests' experience. We are continuously evaluating opportunities for improvement, including potential renovations, to ensure that our accommodations meet the expectations of our valued guests. We appreciate your patience and understanding as we work towards creating a more modern and comfortable environment for all our visitors. We hope you will give us another chance for an improved experience.Sincerely,Hotel Management

Dear Ricardo, We sincerely apologize for the inconveniences you experienced during your stay. Your feedback is concerning, and we take it seriously. We have addressed the issues with our housekeeping and maintenance teams to ensure thorough cleanliness and maintenance throughout the property. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a much-improved experience in the future.Sincerely,Hotel Management

Dear Carey, Thank you for being our guest and taking the time to share your feedback. We are glad you had a pleasant stay and enjoyed all that we offer at our Extended Stay America. It was a pleasure to have you as our guest, and we hope you are already planning another visit.Sincerely,Hotel Management

Dear Albert, We're thrilled to hear that you found Extended Stay America to be clean during your stay! Providing a clean and comfortable environment for our guests is our priority. Thank you for your positive feedback, and we hope to welcome you back for another great stay soon!Sincerely,Hotel Management

Dear Margarita, We apologize for the inconvenience you experienced during your stay. Your feedback regarding the pillows and cockroaches is concerning, and we take it seriously. Please know that cleanliness and pest control are top priorities for us, and we will address these issues immediately with our housekeeping and maintenance teams to ensure improvements are made. Thank you for bringing this to our attention, and we hope to have the opportunity to provide you with a better experience in the future.Sincerely,Hotel Management

Dear Brooke, Thank you for taking the time to write a review of our hotel, and we apologize for any inconvenience you experienced with the onekey system. Our team is committed to providing a seamless experience, and we regret any challenges you encountered. We value your feedback, and it provides insight into areas for improvement. We value your patronage and hope to welcome you back for a more enjoyable experience in the future.Sincerely,Hotel Management

Dear Mary, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our team to ensure that it does not happen again. Your feedback is invaluable, and we appreciate you bringing these matters to our attention. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon.Sincerely,Hotel Management

Dear Chris, Thank you for sharing your recent experience with us. We are genuinely sorry that your stay did not meet your expectations, especially considering your positive past experiences with our hotel. Your feedback is crucial in helping us identify areas for improvement, and we will address the issues you encountered. We are committed to ensuring that your next visit will be the outstanding stay we are known for. We value your loyalty and hope to have the privilege of welcoming you back soon. Sincerely,Hotel Management

Dear jeff, We're truly honored to be your home away from home and glad to have you as a guest at Extended Stay America. We appreciate your positive comments about our thoughtful facilities and services. Our top priority is your comfort, and we're delighted you're satisfied with the stay. We look forward to sharing your upcoming trips and more memorable moments. Thanks again for the outstanding remarks.Sincerely,Hotel Management

Dear Alex, Thank you for choosing us. Please accept our apologies for not meeting your expectations during your visit. We follow the most rigorous industry standards regarding our rooms' cleanliness and pest control. Your feedback is discussed with our housekeeping team, and the suite will be professionally inspected and treated as a precaution. Our front desk team is always available to help you; please feel free to connect with them for any assistance. Although such incidents are rare, we are very sorry for the problems you encountered. Please stay with us along with your family another time so we can provide you with a much more enjoyable experience.Sincerely,Hotel Management

Dear Lois, Thank you for sharing your remarks about your time with us. We apologize for not providing you with a seamless hotel experience. We are sorry you were unaware of the deposit policy with the hotel paid when the room rent is paid in cash. Depending on your bank account, the amount will be refunded after check-out and might take 15 days to reach you. We regret that the condition of the room and the cleanliness issues disappointed you. Your remarks will be addressed on a priority basis. We hope you will return to enjoy the outstanding service we typically provide.Sincerely,Hotel Management

Dear Eric, Thank you for taking the time to give us feedback about your recent stay. We apologize for the concerns you experienced during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns to ensure we are well-poised to serve you better during your next stay. Thank you again for your candid feedback.Sincerely,Hotel Management

Dear Alexandra, Thank you for taking the time to give us feedback about your recent stay. We apologize for the concerns you experienced during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns to ensure we are well-poised to serve you better during your next stay. Thank you again for your candid feedback.Sincerely,Hotel Management

Dear George, We are sorry for the inconvenience caused on your arrival and the confusion with your reservation. Please allow us to recheck with the concerned team, as this differs from what we expect our guest to leave with. We appreciate your business and look forward to seeing you again for a better experience. Have a great day! Sincerely,Hotel Management

Dear Teresa, Thank you for being our valued guest and posting your remarks online. We are sorry you felt your room lacked the desired amenities, and we regret any inconvenience caused by our deposit policy. Since we are not a full-service property, we offer limited amenities in our rooms. However, we do our best to honor our guests' requests and do everything possible to ensure an enjoyable stay. Furthermore, we strive to be transparent and inform guests of these charges on all booking platforms. The deposit is meant to cover any incidental charges that may occur during your stay and is refundable. We regret if this was not adequately communicated to you. We hope you will stay with us another time so we can provide you with a more satisfying experience.Sincerely,Hotel Management

Dear James, First, we sincerely apologize for the issues you experienced during your recent stay with us. We strive to ensure our guests have an exceptional visit during their travels, and we are disappointed that we did not meet these expectations for you. We understand that no explanation of these issues can change your recent experience. Please rest assured that we will take appropriate measures to address the problem and prevent future occurrences. We also appreciate you highlighting the positive aspects of your stay and hope you will return so that we can provide you with a better experience.Sincerely,Hotel Management

Dear Anthony, We sincerely apologize for any disruptions during your recent visit, as we understand the cleanliness expectations in the room were not met. We want to reassure you that we take every possible measure to prevent the presence of external insects, as mentioned. Our pest control provider maintains a regular servicing schedule for our premises. Nevertheless, we will discuss with them to ensure all necessary measures are taken to prevent future issues. Our front desk can improve your time with us. Please return and allow us to serve you so you can enjoy our hospitality the next time you visit our area.Sincerely, Hotel Management