Dear Serena,Thank you for your feedback.  We're delighted that you appreciated the design elements of our hotel, especially the floor panels and the entry vibe.  However, we sincerely apologize for the unpleasant odor you encountered.  This is not reflective of our standards.  We have immediately addressed this issue with our housekeeping team to ensure it doesn't happen again.  Your comfort and satisfaction are our top priorities, and we hope to welcome you back for a more pleasant experience in the future.Sincerely,Opal Hotel and Suites Management

Dear Thomas, We apologize for any inconvenience caused during your stay.  We take cleanliness seriously and have immediately addressed the issue to ensure it doesn't recur.  Our rigorous pest control measures are in place to maintain high standards.  Your feedback is invaluable in our continuous efforts to enhance guest experiences.  We hope you'll give us another chance to exceed your expectations in the future.Kind Regards,Opal Hotel and Suites Management

Dear Ariadna,We sincerely apologize for the disappointment you experienced during your stay.  We deeply regret that our standards fell short of your expectations.  Rest assured, we are actively addressing the issues you've raised to ensure a more comfortable and pleasant experience for all our guests.  Your feedback is invaluable to us, and we hope to have the opportunity to regain your trust in the future.  Please consider giving us another chance to exceed your expectations.Sincerely,Opal Hotel and Suites Management

Dear Curtis, We apologize for any inconvenience you experienced during your stay.  We strive to provide accurate descriptions of our accommodations and amenities.  However, we understand your disappointment if certain features were unavailable during your visit.  We take guest feedback seriously and will address the issues you've raised to improve our services.  We value your patronage and hope to have the opportunity to exceed your expectations in the future.Sincerely,Opal Hotel and Suites Management

Dear Dionne,I am sorry to hear that you didn't enjoy your time during your stay with us in Opal Hotel and Suites.  We aim to deliver 100% guest satisfaction, but it's apparent in your case that we fell short.  Please accept my sincere apologies that we did not exceed your expectations.  I wish you would have alerted our staff about the issues you experienced.  They would have gladly looked into it and resolved it.  I hope you give us another chance to earn your loyalty.Sincerely,Opal Hotel and Suites Management

Dear Rosa,We sincerely apologize for the inconvenience you experienced during your stay.  Rest assured, we'll address the housekeeping oversight immediately to ensure such lapses are not repeated.  Your comfort is our priority, and we regret falling short of your expectations.  We appreciate your feedback and will strive to enhance our services to provide a more pleasant stay for all our guests.  Thank you for bringing this to our attention.Kind Regards,Opal Hotel and Suites Management

Dear Rebekkah,We sincerely apologize for the disturbance during your stay.  Rest assured, we've addressed the issue with our housekeeping team to ensure this doesn't recur.  Our priority is guest comfort and privacy, and we regret any inconvenience caused.  Regarding noise, we'll investigate promptly to maintain a peaceful environment.  Your feedback helps us improve, and we hope to welcome you back for a more pleasant experience.  Thank you for bringing these matters to our attention.Sincerely,Opal Hotel and Suites Management

Dear Alex,We sincerely apologize for the inconvenience you experienced with the shower and TV during your stay.  Our team is dedicated to ensuring all amenities are in optimal condition for our guests' comfort.  Please know that your feedback is valuable to us, and we will address these issues promptly to prevent recurrence.  We hope you'll give us another opportunity to exceed your expectations in the future.  Thank you for bringing this to our attention.Sincerely,Opal Hotel and Suites Management

Dear Renato,Thank you for a Perfect Score Rating on your stay at Opal Hotel and Suites.  We are glad you enjoyed your stay at our hotel.  Our amicable staff strives to deliver our guests great experiences, and we are pleased to learn that our efforts are being appreciated.  We would love to host you again for your next visit.Kind Regards,Opal Hotel and Suites Management

Dear Kirk,We sincerely apologize for the inconvenience you experienced during your stay. We deeply regret the disturbances caused by other guests, and we understand the impact it had on your overall experience. We are actively addressing noise concerns and implementing measures to ensure a more peaceful environment for our guests. Your feedback is invaluable, and we hope you reconsider staying with us in the future, as we are committed to providing a more enjoyable and restful stay.Sincerely,Opal Hotel and Suites Management

Dear Kathleen,We sincerely apologize for your disappointing experience. Our team is addressing the issues you raised, including internet connectivity, pool maintenance, and cleanliness. We value your feedback and are committed to making immediate improvements to ensure a more enjoyable stay for our guests. Thank you for bringing these concerns to our attention, and we hope to have the opportunity to regain your trust in the future.Sincerely,Opal Hotel and Suites Management

Dear Kevin,I am deeply disappointed to learn about your recent Opal Hotel and Suites stay. I wish you had told our staff about your problems when you were here; we could have fixed them. Please accept my sincerest apologies.Sincerely,Opal Hotel and Suites Management

Dear Keela,I am deeply disappointed to learn about your recent Opal Hotel and Suites stay. I wish you had told our staff about your problems when you were here; we could have fixed them. Please accept my sincerest apologies.Sincerely,Opal Hotel and Suites Management

Dear Marta,I am deeply disappointed to learn about your recent stay at Opal Hotel and Suites. I wish you had told our staff about your problems when you were here; we could have fixed them. Please accept my sincerest apologies.Sincerely,Opal Hotel and Suites Management

Dear Danielle,We appreciate your positive feedback on the suite and acknowledge the water pressure issue, which has been promptly addressed. We apologize for any discomfort during check-in; the presence of police was due to assisting guests with moving out during renovations. We're pleased you enjoyed the fully renovated third floor, and we're committed to ongoing improvements. Thank you for choosing us, and we look forward to hosting you again for an even better experience.Kind Regards,Opal Hotel and Suites Management

Dear Guest,We sincerely apologize for the disappointing experience you had during your stay. Your feedback is invaluable, and we are taking immediate action to address the issues you raised. Cleanliness is a top priority, and we are investigating the lapses in housekeeping to ensure such oversights don't recur. We regret any inconvenience caused by our staff's behavior and assure you that corrective measures will be taken. Your concerns are being treated with the utmost seriousness, and we are committed to improving our services. We appreciate your patience and hope you consider giving us another chance to provide the quality stay you deserve.Sincerely,Opal Hotel and Suites Management

Dear Megan,We sincerely apologize for the inconveniences you experienced during your stay. It is disheartening to learn about the lapses in service and cleanliness you encountered. We deeply regret any frustration caused by the delay in providing proper bedding and addressing the noise disturbance. We take your feedback seriously and will investigate the issues raised to ensure improvements are made. Please be assured that this is not reflective of our usual standards. We appreciate your patience and understanding and hope for the opportunity to make it right in the future.Sincerely,Opal Hotel and Suites Management

Dear Yordanska,We sincerely apologize for any inconvenience caused by the cleanliness issue during your stay. Our team is committed to maintaining high standards, and we appreciate your feedback as it helps us identify areas for improvement. Rest assured, we are taking immediate steps to address this matter and ensure a more pleasant experience for future guests. Your satisfaction is our priority, and we hope to have the opportunity to welcome you back for a much-improved stay. Thank you for bringing this to our attention.Sincerely,Opal Hotel and Suites Management

Dear Heidy,We appreciate your feedback. We apologize for any inconvenience caused by the wait at our front desk. We understand the importance of efficient service and are actively addressing staffing issues to enhance the guest experience. Your insights are invaluable, and we are committed to delivering prompt and attentive service in the future. Thank you for bringing this to our attention, and we hope to welcome you back for an improved stay.Kind Regards,Opal Hotel and Suites Management

Dear Kyle,We deeply apologize for the inconvenience caused by the early morning fire alarm disturbance. Ensuring a peaceful stay is our top priority, and we are actively investigating the incident to prevent future disruptions. We understand the frustration it caused and are committed to enhancing our safety protocols. Your feedback is invaluable, and we hope to have the opportunity to welcome you back for a more enjoyable experience in the future.Sincerely,Opal Hotel and Suites Management

Dear Chelsey,I am deeply disappointed to learn about your recent Opal Hotel and Suites stay. I wish you had told our staff about your problems when you were here; we could have fixed them. Please accept my sincerest apologies.Sincerely,Opal Hotel and Suites Management

Dear Marie Flore,Thank you for leaving us a rating of your stay with us at Opal Hotel and Suites. We work tirelessly to ensure our guests experience the best hospitality in Opal Hotel and Suites. We also wish you could elaborate on your experience, especially where we went wrong. We aim to provide a memorable stay, so your review helps us identify where we lack. We hope you enjoyed our amenities and hope that you choose us again on your next visit.Kind Regards,Opal Hotel and Suites Management

Dear David,Thank you for the review. We apologize for any inconvenience you faced while staying at our hotel. We would love to know about your experience to ensure it doesn't happen again. Thanks for visiting the Opal Hotel and Suites.Sincerely,Opal Hotel and Suites Management

Dear Teresa,We apologize for the difficulties you experienced while staying at our Opal Hotel and Suites hotel. This is not at all the type of experience we aim to provide. Once again, we are sorry we did not meet your expectations. We certainly would love to hear directly from you with more context and feedback on where we failed to meet your expectations.Sincerely,Opal Hotel and Suites Management

Dear Mark,Thank you so much for awarding us a positive rating for your stay at our hotel. You have brought a smile to our faces. We hope you will stay with us again soon!Kind Regards,Opal Hotel and Suites Management

Dear Melinda,Thank you for leaving us a rating of your stay with us at Opal Hotel and Suites. We work tirelessly to ensure our guests experience the best hospitality in Opal Hotel and Suites. We also wish you could elaborate on your experience, especially where we went wrong. We aim to provide a memorable stay, so your review helps us identify where we lack. We hope you enjoyed our amenities and hope that you choose us again on your next visit.Kind Regards,Opal Hotel and Suites Management

Dear Shaun,We apologize for the issues you encountered during your stay.  Your experience is not reflective of our standards, and we deeply regret any inconvenience caused.  We appreciate your feedback regarding the pest issue and heating concerns.  We take this seriously and will address it promptly.  Please contact our management team directly to discuss your concerns further, including reimbursement possibilities.  We value your input and aim to improve our services.  We hope to have the opportunity to make it right and regain your trust in the future.Sincerely,Opal Hotel and Suites Management

Dear Zeno,We are always pleased to receive feedback from our guests about their stays with us at Opal Hotel and Suites, and we are delighted with your perfect score rating and comments - thank you very much.  It's great to hear you found our place quiet and peaceful during your stay.Best Regards,Opal Hotel and Suites Management

Dear Matthew,Thank you for sharing a perfect score rating of your stay with us at the Opal Hotel and Suites. We are pleased that your experience left a positive impression of our hotel. We look forward to welcoming you back to our Opal Hotel and Suites soon!Kind Regards,Opal Hotel and Suites Management

Dear Denise,We sincerely apologize for the disappointing experience you had during your stay.  Your concerns about the lack of lighting, toilet pressure, and the presence of cockroaches are deeply troubling.  We are taking immediate action to rectify these issues.  Your feedback is valuable, and we are committed to ensuring a more comfortable and pleasant stay for our guests. We appreciate your understanding and hope to have the opportunity to welcome you back in the future with improved conditions.Sincerely,Opal Hotel and Suites Management

Dear Tianna,Thank you for taking the time to leave a rating about your stay.  We would appreciate any additional feedback you may have about your visit.  Our team strives to provide excellent service, and we would love to give a better stay for you on your next trip.Kind Regards,Opal Hotel and Suites Management

Dear Jason,We appreciate your continued patronage and apologize for any inconvenience during your recent stay. We regret the oversight regarding your room's condition and the unaddressed maintenance request. Please know that your feedback is invaluable, and we're taking immediate steps to ensure our guests receive the quality service and accommodations they deserve. We understand your frustration and sincerely apologize. If you reconsider, we'd love the opportunity to make it right on your next visit. Thank you for bringing these concerns to our attention.Sincerely,Opal Hotel and Suites Management

Dear Vickie,We would love to know how we could have improved your stay.  Once again, we are sorry for any inconvenience you faced.  Our goal at Opal Hotel and Suites is to provide the best lodging experience, and it looks like we failed to meet that mark.  It would be constructive if you could contact us and provide more context and feedback so we can improve.Sincerely,Opal Hotel and Suites Management

Dear Johnathan,Thank you for staying with us when you visited Opal Hotel and Suites. It makes me happy to hear that you enjoyed your stay. We hope to be able to host you again soon at Opal Hotel and Suites!Kind Regards,Opal Hotel and Suites Management

Dear Radica,We sincerely apologize for falling short of your expectations during your stay.  Your experience is not reflective of our standards, and we're committed to addressing the cleanliness issues promptly.  Your feedback is invaluable, and we're taking immediate steps to improve.  We understand your disappointment and hope you reconsider, giving us the chance to provide the exceptional Opal Resort experience you deserve in the future.  Thank you for bringing this to our attention.Sincerely,Opal Hotel and Suites Management

Dear Chad,We sincerely apologize for the inconvenience you experienced during your stay. We are deeply concerned about the issues you encountered and have taken immediate steps to address them. Our maintenance team is addressing the structural concerns, and pest control has been engaged to resolve the issue promptly. We appreciate your understanding and patience. Please know that this is not reflective of our usual standards, and we are committed to providing a comfortable and clean environment for our guests. We would be grateful for the opportunity to regain your trust and offer you a more enjoyable stay in the future.Sincerely,Opal Hotel and Suites Management

Dear John,Thank you for staying with us when you visited Opal Hotel and Suites. It makes me happy to hear that you enjoyed your stay. We hope to be able to host you again soon at Opal Hotel and Suites!Kind Regards,Opal Hotel and Suites Management

Dear Michael,We sincerely apologize for the inconveniences you experienced during your stay. Our team is addressing the check-in delay and reservation issues to prevent recurrence. We regret the oversight with the TV remote and water supply and assure you that corrective measures are being implemented. Your feedback is invaluable, and we are committed to enhancing our services. We appreciate your understanding and hope to have the opportunity to exceed your expectations on your next visit.Sincerely,Opal Hotel and Suites Management

Dear Jorge, Thank you for your valuable feedback and continued patronage. We apologize for any inconvenience and will strive to enhance our check-in process. Your recommendation means a lot, and we look forward to serving you even better in the future. Thank you for choosing us as your home away from home. Safe travels! Sincerely, Opal Hotel and Suites Management

Dear Matthew,Thank you so much for the PERFECT SCORE review.  We are glad you had a wonderful stay at Opal Hotel and Suites.  We work tirelessly to ensure our guests experience the best hospitality in Opal Hotel and Suites.  Again, we are so glad you enjoyed your stay, and we would love to host you again.Kind Regards,Opal Hotel and Suites Management

Dear Sandra,We're delighted to hear you found our hotel conveniently located near the highway. Ensuring ease of access for our guests is a top priority. We appreciate your acknowledgment of this feature and hope it contributed positively to your overall experience. Should your travels bring you back to the area, we look forward to welcoming you again for another comfortable stay. Safe travels!Kind Regards,Opal Hotel and Suites Management

Dear Matthew,We're thrilled to hear about your positive experiences at our hotel in Florida! Our team takes pride in providing exceptional service, and we're delighted that the young lady at the front desk made your check-in enjoyable. We appreciate your loyalty and are grateful for your kind words. Rest assured, we'll recognize her outstanding performance, and your suggestion for a raise is duly noted. Thank you for choosing us each time you visit Florida, and we look forward to welcoming you back with the same warm hospitality on your future stays. Safe travels!Kind Regards,Opal Hotel and Suites Management

Dear Francine,We appreciate your feedback and apologize for any inconvenience you experienced during your stay. We are glad to hear that our staff was friendly and the shower met your expectations. However, we are truly sorry for the issues you encountered with the room condition. Please be assured that we take these matters seriously, and we are addressing them promptly to ensure a better experience for future guests. We value your input and would love the opportunity to make it right. We hope you consider giving us another chance in the future to provide the exceptional stay that many of our guests have enjoyed.Sincerely,Opal Hotel and Suites Management

Dear Sylvia,We appreciate your feedback and apologize for the inconvenience you experienced during your stay. Our sincere apologies for any lapses in cleanliness; this does not meet our standards. We take your concerns seriously and will investigate immediately to rectify the issues with thorough cleaning and pest control measures. Our guests' well-being is our priority, and we'll ensure the A/C systems are properly maintained. Thank you for bringing this to our attention. We are committed to delivering a superior experience and will take corrective action to ensure your next visit is impeccable.Sincerely,Opal Hotel and Suites Management

Dear Nivea,Thank you for sharing your feedback. We appreciate your acknowledgment of the room's cleanliness, amenities, and our friendly staff. We apologize for any inconvenience caused by the appearance of the hallways and the elevator situation. Your concerns are valuable, and we assure you that steps will be taken to address and improve these aspects. We regret the noise disturbance and will explore solutions to minimize it. We're delighted you found the pool area appealing and the surrounding areas safe. We value your input and hope to welcome you back, providing an even more enjoyable stay with us.Kind Regards,Opal Hotel and Suites Management

Dear Gerald,We appreciate your thoughtful review and acknowledgement of our ongoing renovations. It's encouraging to hear you enjoyed our impressive pool area. Diana is indeed a valuable member of our team, and we're delighted that her assistance enhanced your stay. As we continue to improve, we aim to exceed expectations and create a truly exceptional experience. Your feedback motivates us, and we look forward to welcoming you back to witness the positive transformations at our hotel. Thank you for choosing us.Kind Regards,Opal Hotel and Suites Management

Dear Orlein,I am deeply disappointed to learn about your recent stay at Opal Hotel and Suites. I wish you had told our staff about your problems when you were here; we could have fixed them. Please accept my sincerest apologies.Sincerely,Opal Hotel and Suites Management

First and foremost, we'd like to apologize for the issues you faced during your stay. Respectfully that's not how we want to conduct business. Feel free to reach out so we may improve future stays.

Dear Sergiy,We deeply apologize for your disappointing experience at our hotel. We are genuinely concerned about the issues you've raised, and we take them seriously. We are actively working to address these concerns and improve the safety and cleanliness of our property. Please understand that recent challenges have affected our services, including the restaurant closure, but we are committed to making necessary improvements. We appreciate your feedback, and we hope you'll consider giving us another chance to provide you with a more pleasant stay in the future. Your comfort and satisfaction are our top priorities, and we will do our best to ensure a better experience.Sincerely,Opal Hotel and Suites Management