Exterior

Reviews of Spark by Hilton Orlando Universal Blvd

3 out of 5
Spark by Hilton Orlando Universal Blvd
7701 Universal Blvd, Orlando, FL

Reviews

7.2

Good

Rating 10 - Excellent. 293 out of 1002 reviews" "
Rating 8 - Good. 281 out of 1002 reviews" "
Rating 6 - Okay. 196 out of 1002 reviews" "
Rating 4 - Poor. 108 out of 1002 reviews" "
Rating 2 - Terrible. 124 out of 1002 reviews" "

7.0/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

6.8/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

8/10 Good

Alvaro

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No me gustó el desayuno… fue muy pobre
Stayed 2 nights in Apr 2024
Response from Amanda on 30 Apr,2024
Thank you for your review. I’m sorry you were not pleased with the breakfast. We hope to add more items in the future. We look forward to seeing you again soon!

10/10 Excellent

Takiyah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 1 night in Mar 2024
Response from Amanda on 30 Apr,2024
Thank you for the 5 out of 5 rating! We appreciate your business and look forward to seeing you again in the future!

10/10 Excellent

Amber

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Apr 2024
Response from Amanda on 29 Apr,2024
Thank you for the 5 out of 5 rating Amber! We look forward to seeing you again soon!

10/10 Excellent

Yosbel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 3 nights in Apr 2024
Response from Amanda on 28 Apr,2024
Thank you for the great rating! We appreciate you letting us know about your experience and look forward to serving you again.

10/10 Excellent

Trinity

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2024
Response from Amanda on 25 Apr,2024
Thank you for the 5 out of 5 rating! We appreciate your business and look forward to seeing you again!

8/10 Good

MADELINE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Amanda on 24 Apr,2024
Thank you for your rating Madeline! We are glad you enjoyed your stay and hope to see you again in the future!

8/10 Good

Rogelio

Liked: Cleanliness, staff & service, property conditions & facilities
For the price was good option
Stayed 3 nights in Apr 2024
Response from Amanda on 22 Apr,2024
Thank you for the nice rating! We appreciate your business and hope to see you back again soon!

10/10 Excellent

Arnela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely will stay again when i travel to Orlando
Stayed 1 night in Apr 2024
Response from Amanda on 22 Apr,2024
Thank you for the nice review. We look forward to serving you again in the future.

10/10 Excellent

Edgar, Davie

Liked: Cleanliness, staff & service, property conditions & facilities
Very good
Stayed 1 night in Apr 2024
Response from Amanda on 21 Apr,2024
Thank you for the 5 out of 5 rating! We appreciate your business and look forward to working with you in the future!

10/10 Excellent

Dereese

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was amazing!
Stayed 1 night in Apr 2024
Response from Amanda on 19 Apr,2024
Thank you for the wonderful review. We appreciate your feedback and look forward to serving you again in the future.

10/10 Excellent

paul c

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only thing missing was a microwave and coffee maker in the room. They did a really good job of remodeling rooms. Fence around property needs a little TLC. Will definitely stay there again.
Stayed 3 nights in Apr 2024
Response from Amanda on 14 Apr,2024
Thank you for your 5 star rating and review. Unfortunately the Spark brand does not have these items in the room. We do have these items in the lobby for your use. We can’t wait to have you back soon!

10/10 Excellent

Eduardo

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the way the room have like a little living room
Stayed 1 night in Mar 2024
Response from Amanda on 18 Mar,2024
Thank you for your nice review. We hope to see you again in the future!

10/10 Excellent

Nicole

Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
I just needed a place to stay overnight while passing through Orlando and this hotel was perfect for that. It was clean, spacious, dog-friendly, and very conveniently located. Things that need improving - they said breakfast was included but breakfast is just bagels and over by 10 a.m. on the dot. Blink and you miss it. Also, the staff was kind but not super knowledgeable about the area.
Stayed 1 night in Mar 2024
Response from Amanda on 13 Mar,2024
Thank you for the nice review and feedback. Our breakfast is now a bagel bar with an extra hour extended from the previous breakfast hours. We appreciate your business and hope to see you again in the future!

4/10 Poor

kristina

No chairs at pool area. No towels. Fitness room no weights. Treadmill did not work. No glasses in the room. No coffeemaker. Breakfast only offered bagel and coffee. Would never stay there again. Reception was friendly.
Stayed 1 night in Mar 2024
Response from Amanda on 10 Mar,2024
Thank you for your review. I am very sorry that you were not satisfied with the standards of the Hilton Spark. As we are renovating there are some things on back order such as the pool furniture, work out equipment and towels. The breakfast is now a bagel bar and the in room amenities are limited but we do offer coffee 24 hours a day and cups are at the coffee bar. We will relay your comments to the brand for future consideration in adding different options. We appreciate your feedback and hope you will reconsider using us in the future.

8/10 Good

Laurie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and bright
Stayed 1 night in Mar 2024
Response from Amanda on 6 Mar,2024
Thank you for the nice review! We look forward to seeing you again in the future!

2/10 Terrible

Deborah

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Alarm went on at 5, toilet don’t work, they could not move us to another room,
Response from Amanda on 25 Feb,2024
Thank you for your review. I apologize that the alarm went off since we found someone smoking on the stairwell, but I am glad it was only that and not a true emergency. I am sorry that it caused you an inconvenience during your stay and although we cannot control what other guests do, we try to alleviate these issues by regularly checking these areas. We hope that you will give us another opportunity in the future to exceed your expectations on the next trip.

6/10 Okay

Mohammad, Scarborough

Travelled with group
Disliked: Amenities
I will not recommend
Stayed 1 night in Feb 2024
Response from Amanda on 24 Feb,2024
Thank you for your review. I’m sorry we did not meet your expectations on this stay. We are working on improvements and hope you will reconsider staying with us in the future.

6/10 Okay

Janet

Liked: Cleanliness, staff & service
Stayed 3 nights in Dec 2023
Response from Amanda on 20 Feb,2024
Thank you for your rating. I am sorry that we did not meet all of your expectations on this trip but we hope you will join us again in the future.

10/10 Excellent

Nichole

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean. Nice staff.
Stayed 1 night in Feb 2024
Response from Amanda on 12 Feb,2024
Thank you for the great review! We appreciate your kind words and hope to see you again soon!

8/10 Good

Harry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Response from Amanda on 30 Jan,2024
Thank you for your rating! We appreciate your business and look forward to serving you again in the future.

2/10 Terrible

Vincent

Stayed 3 nights in Jan 2024
Response from Amanda on 15 Jan,2024
Thank you for your rating Vincent. I am sorry that we did not meet your expectations on this trip. We are working diligently to get repairs completed in the lobby and hope you will give us another opportunity to serve you in the future.

4/10 Poor

Nicole

Liked: Staff & service
Disliked: Room comfort
Stayed 2 nights in Dec 2023
Response from IR on 8 Jan,2024
Thank you for the feedback, . I’m sorry to hear that your experience was not the best that would should be. We hope to have the chance to serve you again.

6/10 Okay

Jayant

Stayed 1 night in Dec 2023
Response from Amanda on 3 Jan,2024
Thank you for your rating. I’m sorry we did not meet all of your expectations on this trip. We are working on completing our refresh of the rooms and hope to bring you a better experience for the future.

2/10 Terrible

Radde

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
They didn’t say it was fixing the place all was dusty and dirty really dirty so bad I feel so embarrassed with my boyfriend for rent that place
Stayed 2 nights in Dec 2023
Response from Amanda on 3 Jan,2024
Thank you for your review. I’m very sorry that you were not informed of our renovation. We are working towards improving the property and experience for our guests. We hope you will join us again in the future to see the exciting changes we have made.

10/10 Excellent

Laura

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
We had a nice time, and the staff was very helpful and friendly. We also enjoyed the Continental breakfast. The hotel was in progress of rebranding while we were there.
Stayed 2 nights in Dec 2023
Response from Amanda on 31 Jan,2024
Thank you for your nice review! We appreciate your feedback and hope to see you again once we have completed our renovations and rebranding.

2/10 Terrible

imogene

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Amanda on 27 Dec,2023
Thank you for your rating. I am sorry we did not meet your expectations on this trip. We hope you will give us another opportunity to redeem ourselves in the future.

8/10 Good

Rafael

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Still on the construction
Stayed 5 nights in Dec 2023
Response from Amanda on 27 Dec,2023
We are so glad to see you enjoyed your time with us and look forward to your return.

4/10 Poor

Esmeralda

Disliked: Cleanliness
Stayed 3 nights in Dec 2023
Response from Amanda on 27 Dec,2023
Thank you for your rating. I’m sorry we did not make your trip a positive experience. We hope you will join us again so we have the opportunity to exceed your expectations in the future.

10/10 Excellent

Natasha

Liked: Cleanliness, staff & service, room comfort
Delightful stay
Definitely enjoyed the stay the staff was very friendly and helpful the breakfast was so so the only problem was they are doing renovations to upgrade the hotel. I did get comp for the inconvenience . But other then that the stay was good. I woul definitely stay again .
Stayed 4 nights in Dec 2023
Response from Amanda on 27 Dec,2023
Thank you for your review. We appreciate your support and understanding that we are trying to make it a better experience for the future. We hope to see you again soon.

2/10 Terrible

Misty

Stayed 7 nights in Dec 2023
Response from Amanda on 27 Dec,2023
Thank you for your rating. I am very sorry to hear that we did not meet your standards. We are working on many improvements and hope you will come back to see the exciting changes we have made.

8/10 Good

Sekhem

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay overall at this property and the bedding was very comfortable.
Stayed 1 night in Dec 2023
Response from Amanda on 18 Dec,2023
Thank you for the nice review! We appreciate your feedback and look forward to serving you in the future!

6/10 Okay

paola Andrea cruz

The beds were very comfortable and the reception staff were very helpful. Breakfast was bread, yogurt, and fruit. Some other options would have been nice, such as
Stayed 4 nights in Dec 2023
Response from Amanda on 27 Dec,2023
Thank you for your review. Unfortunately we have moved to a bagel bar breakfast with our new brand, but we hope to add more items in the future. We hope to see you again in the future.

2/10 Terrible

Mary

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Amanda on 18 Dec,2023
Thank you for your rating. I am very sorry we did not meet your expectations on this trip. We hope you will join us again in the future and under better circumstances.

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Amanda on 18 Dec,2023
Thank you for the excellent rating! We appreciate your business and look forward to your return!

8/10 Good

Mariana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great except the breakfast, I think they should change at least every two days, but I stayed 6 days and all the days was the same breakfast and was not good :(
Stayed 6 nights in Dec 2023
Response from Amanda on 15 Dec,2023
Thank you for your review. Unfortunately we are moving towards a bagel bar breakfast under our new brand but we hope they will add more items to the breakfast. We hope to see you again in the future.

8/10 Good

carl

Stayed 6 nights in Dec 2023
Response from Amanda on 15 Dec,2023
Thank you for the nice rating! We are glad you enjoyed your time with us and we look forward to serving you in the future.

8/10 Good

Angela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good location.
Gods location. Friendly and helpful staff on the reception. But hotel need good renovation. For breakfast there just bagels and cream cheese, fruits from the cans and sour oranges. One of my sons is T1D and I was hopping at least eggs and bacon for breakfast.
Stayed 5 nights in Dec 2023
Response from Amanda on 15 Dec,2023
Thank you for your review. We are working on a refresh of the rooms and common areas and will be done in the next few months. Unfortunately, the new brand that we will be going with is only offering a bagel bar. We hope to add items in the future. We hope to see you again soon.

10/10 Excellent

Anthony

Travelled with family and small children
Liked: Staff & service, amenities
Nice hotel.
Stayed 6 nights in Dec 2023
Response from Amanda on 15 Dec,2023
Thank you for the nice review. We appreciate your feedback and business and look forward to your return.

6/10 Okay

Yvon

Travelled with family and small children
Liked: Staff & service
This property does not serve hot breakfast as per advertisement they are under new management as I was told the carpets are old and mildew in the rooms and hall areas which gives off a smell
Stayed 1 night in Dec 2023
Response from Amanda on 12 Dec,2023
Thank you for your review. I am very sorry you were not pleased with the hotel in general. We are working on a refresh of the rooms and have converted to a bagel bar breakfast for the new brand we will be moving into in the next few months. We hope you will join us in the future to see the exciting changes we bring to the property.

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Ok for the price
They are in the process of remodeling.
Stayed 1 night in Dec 2023
Response from Amanda on 8 Dec,2023
Thank you for your review. We are working on the rooms and hope you will join us in the future once completed.

8/10 Good

Sabrina

Stayed 3 nights in Nov 2023
Response from Amanda on 27 Dec,2023
Thank you for the nice rating. We appreciate your business and look forward to serving you in the future.

4/10 Poor

Deagan

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Shower head was leaking from the spout, hairball over bathroom, stains all over carpet, holes in walls, ac rattled,
Stayed 2 nights in Nov 2023
Response from Amanda on 8 Dec,2023
Thank you for your review. I am very sorry that you did not have a great experience with us. We will make sure maintenance and housekeeping are aware of the areas of concern you mentioned. We are working on a refresh of the rooms and hope you will join us again to see the exciting changes we make.

2/10 Terrible

Loc

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Dirty
You get what you pay for i guess.
Stayed 1 night in Nov 2023
Response from Amanda on 8 Dec,2023
Thank you for your review. I am very sorry to hear that your room was not to your standards. We are working on retraining and refreshing the rooms and hope you will join us in the future.

6/10 Okay

Anthony

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They are renovating.
Stayed 7 nights in Nov 2023
Response from Amanda on 3 Dec,2023
Thank you for your rating. We are working on the refresh of the rooms to ensure we have a better product for the future. We hope you will join us again in the future.

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍
Stayed 4 nights in Oct 2023
Response from Amanda on 29 Nov,2023
Thank you for the great rating! We appreciate your business and hope to see you again soon!

8/10 Good

Muhammad

Good
Stayed 2 nights in Nov 2023
Response from Amanda on 29 Nov,2023
Thank you for the great rating! We appreciate your business and hope to see you again soon!

6/10 Okay

Valery

Travelled with partner
Liked: Cleanliness, staff & service, amenities
I like how clean it was from the outside and inside. Staff was really friendly. Quiet area as well.
Stayed 2 nights in Nov 2023
Response from Amanda on 29 Nov,2023
Thank you for the great rating! We appreciate your business and hope to see you again soon!

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Amanda on 21 Nov,2023
Thank you for the great rating! We appreciate you letting us know we did a great job. We look forward to seeing you again in the future.

2/10 Terrible

SIMARA

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is terrible, full of mold on the ceiling and walls, smelly bedding, terrible bed, my husband and children had serious allergies, I was only able to stay one night because I was forced, I was with children and I didn't have where to go. Terrible hotel and to this day I'm still waiting for them to give me back my money that they deducted from my card in the amount of 80 dollars.
Stayed 4 nights in Nov 2023
Response from Amanda on 20 Nov,2023
Thank you for your review. I am very sorry to hear of your experience with our property. We will make sure these areas of concern are addressed to prevent these issues from occurring in the future. We will also check on the authorization to see what is the hold up. We hope you will give us another opportunity in the future to turn this experience around.

2/10 Terrible

Karen

Disliked: Staff & service
Stayed 2 nights in Nov 2023
Response from Amanda on 20 Nov,2023
Thank you for your rating Karen. I am sorry that we did not meet your expectations on this trip. We are working hard to refresh the rooms and create a better experience. We hope you will join us in the future to see the exciting changes we have made.