Outdoor pool, a heated pool
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Reviews of TownePlace Suites Orlando at FLAMINGO CROSSINGS® Town Center/Western Entrance

3.5 out of 5
TownePlace Suites Orlando at FLAMINGO CROSSINGS® Town Center/Western Entrance
13295 Hartzog Road, Winter Garden, FL

Reviews

9.2

Wonderful

Rating 10 - Excellent. 796 out of 1136 reviews" "
Rating 8 - Good. 204 out of 1136 reviews" "
Rating 6 - Okay. 77 out of 1136 reviews" "
Rating 4 - Poor. 34 out of 1136 reviews" "
Rating 2 - Terrible. 25 out of 1136 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Laura

Liked: Cleanliness, amenities, property conditions & facilities
Very nice property. Great staff.
Stayed 1 night in Apr 2024

8/10 Good

Derrick

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fghh
Stayed 4 nights in Apr 2024
Response from LC on 2 May,2024
Thank You for your Feedback!!!!

10/10 Excellent

Jason Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was fantastic, would definitely stay there again. The staff were very welcoming and helpful went out there way to help us. It was very clean outstanding.
Stayed 7 nights in Apr 2024
Response from Tara on 29 Apr,2024
Hi Jason Peter, thank you for your kind review. We hope to see you again soon.

10/10 Excellent

Ying

Liked: Cleanliness, staff & service, property conditions & facilities
good
Stayed 5 nights in Apr 2024
Response from EW on 28 Apr,2024
We are so happy that you enjoyed your stay with us!

10/10 Excellent

Anupriya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from EW on 27 Apr,2024
We are happy you enjoyed your stay!

10/10 Excellent

Steven

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to Disney without paying the hefty Disney hotel prices…great place..would recommend.
Stayed 2 nights in Apr 2024
Response from KMN on 25 Apr,2024
We are so glad your enjoyed your time with us! We thank you for this feedback and look forward to your next visit!

10/10 Excellent

Kathryn, Pontypool

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This Hotel was the second Townplace Suites we stayed at (either side of the cruise) and it was a nice property. The pool area was really good with plenty of space and loungers. Our last day we ate at the Flamingo Grill which was also good.
Stayed 4 nights in Apr 2024
Response from KMN on 25 Apr,2024
We are very happy to hear that your visit with us went well. we thank you for taking the time to provide this feedback. We look forward to your next visit!

10/10 Excellent

Susan

Liked: Cleanliness
Stayed 2 nights in Apr 2024
Response from LC on 23 Apr,2024
Thank you for your feedback, we hope to have you back soon!

8/10 Good

jason

Travelled with partner
Liked: Staff & service
Stayed 6 nights in Apr 2024
Response from LC on 23 Apr,2024
Thank you for your feedback, we hope to have you back soon!

10/10 Excellent

leanna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from LC on 23 Apr,2024
Thank you for your feedback, we hope to have you back soon!

10/10 Excellent

Ruth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from LC on 23 Apr,2024
Thank you for your feedback, we hope to have you back soon!

8/10 Good

Erick

Travelled with family, Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Nice
Stayed 4 nights in Apr 2024
Response from KMN on 20 Apr,2024
We thank you for staying with us! and cant wait to have you come back and visit with us!

4/10 Poor

Elizabeth

Travelled with family and small children
Disliked: Cleanliness, staff & service
First time traveling with my 8mo old, called ahead to ensure a crib for her stay. They “ran out” of pack b plays and the baby was left to sleep on the floor! Was told there is nothing they can do.
Stayed 2 nights in Apr 2024
Response from LC on 19 Apr,2024
Please receive our most sincere apologies for the inconvenience caused to you, our crib inventory is limited, and request are based on availability. Thank You for your feedback, this helps us to improve our service.

6/10 Okay

Michael

Travelled with family
Liked: Cleanliness, amenities
The access to the property was very difficult (construction around the entire front/parking lot area). When you'd question the staff they either wouldn't respond or act like they didn't know what was going on.
Stayed 2 nights in Apr 2024
Response from LC on 19 Apr,2024
Thank you for your feedback and please receive our most sincere apologies for the inconvenience, we are currently working on refresh our parking space and this cause the temporary closure of the main entrance. We will address your comments about or staff to make sure it will not happen again.

10/10 Excellent

Christian

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect small hotel when traveling with family.
Stayed 7 nights in Apr 2024
Response from EW on 19 Apr,2024
We are happy you enjoyed your stay. Please come back soon!

10/10 Excellent

Precious

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great experience during our stay at the hotel. All the staff are warm and accommodating. The breakfast food was delicious and the ambiance is cool and relaxing! Will definitely come back and recommend to friends and family!
Stayed 2 nights in Apr 2024
Response from EW on 17 Apr,2024
We are very happy you enjoyed your time with us, come back with your friends and family soon!

10/10 Excellent

Dmitry

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 4 nights in Apr 2024
Response from KMN on 16 Apr,2024
We thank your for staying with us and glad you enjoyed. We thank you for sharing this feedback with us. We look forward to your next visit.

10/10 Excellent

Carmen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from KMN on 16 Apr,2024
We thank you for staying with us and providing feedback. It is greatly appreciated!

10/10 Excellent

Adriana

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and helpful
Stayed 2 nights in Mar 2024
Response from LC on 14 Apr,2024
We appreciate your feedback and we hope to have you back soon!

8/10 Good

Holly

Travelled with family
Liked: Amenities, property conditions & facilities
It was very close to the parks, yet far enough away to relax
Stayed 4 nights in Apr 2024
Response from ADOS on 12 Apr,2024
Hello,Thank you for your feedback, we are thrilled you enjoyed our location! We hope we can exceed your expectations on your next visit!

10/10 Excellent

Diannr Aizle

Stayed 1 night in Apr 2024
Response from LC on 2 May,2024
Thank You for your Feedback!!!!

10/10 Excellent

Kellie

Liked: Cleanliness, staff & service
The stay overall was great the only issue was the bathroom sink in one of the rooms wasn’t draining properly. Otherwise we’ll definitely be staying here in the future
Stayed 4 nights in Apr 2024
Response from ADOS on 12 Apr,2024
Hello Kellie,Thank you for your feedback we made sure to report to proper team on-site, we hope we can welcome you back and exceed your expectations on your next visit!

8/10 Good

Don

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from ADOS on 12 Apr,2024
Hello Don,Thank you for your feedback, we hope we can welcome you back and exceed your expectations on your next visit.

10/10 Excellent

Taisuky

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from ADOS on 12 Apr,2024
Hello Taisuky,Thank you for your review, we hope we can welcome you back soon!

10/10 Excellent

Brendan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from ADOS on 12 Apr,2024
Hello,Thank you for your feedback, we are glad you enjoyed your stay and hope you choose TownePlace Suites again!.

8/10 Good

Cindy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convient and well equipped except no wine glasses. We had a 2 bedroom suite so it would have been nice to have wine glasses and when we asked if we could get some at the front desk they said no , they did not seem happy at our request
Stayed 2 nights in Apr 2024
Response from LC on 14 Apr,2024
Thank you for your feedback, we will share this with our Team to take in consideration your comments.

8/10 Good

Mayuri Ortiz

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from ADOS on 12 Apr,2024
Hello Mayuri,Thank you for your feedback, we hope we can welcome you back and exceed your expectations on your next visit.

6/10 Okay

Paresh

Liked: Cleanliness, property conditions & facilities
Clean
Stayed 7 nights in Mar 2024
Response from ADOS on 12 Apr,2024
Hello Paresh,Thank you for your feedback, we hope we can welcome you back and exceed your expectations on your next visit.

10/10 Excellent

Monica

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the second time I’ve stayed here. Exceptional stay. Will stay again.
Stayed 2 nights in Apr 2024
Response from ADOS on 12 Apr,2024
Hello Monica, Thank you for continuing to choose TownePlace Suites! We value your loyalty and thank you for leaving this kind review!

10/10 Excellent

Robert

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in Apr 2024
Response from ADOS on 12 Apr,2024
Hello Robert,Thank you for your feedback, we hope we can welcome you back again soon!

2/10 Terrible

Kenneth

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Quiet but the cleaning staff threw away some important business papers I had in my room. No grits or hash browns for breakfast and the pillows and mattress were terrible.
Stayed 7 nights in Mar 2024
Response from LC on 14 Apr,2024
Please received our most sincere apologies for the inconvenience caused to you, it is not out norm, we will share this with our team to make sure your concerns are addressed.

10/10 Excellent

Valeri

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Free shuttle,pool
Stayed 7 nights in Mar 2024
Response from ADOS on 12 Apr,2024
Hello Valeri,Thank you for your feedback, we are glad your enjoyed our pool and shuttle to Walt Disney World. We hope we can welcome you back soon!

8/10 Good

James Anthony

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good and convenient area, room was nice.
Stayed 4 nights in Apr 2024
Response from ADOS on 12 Apr,2024
Hello James Anthony,Thank you for your feedback, we hope we can welcome you back and exceed your expectations on your next visit.

10/10 Excellent

JI HYE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from ADOS on 12 Apr,2024
Hello,Thank you for your feedback, we hope we can welcome you back again soon!

6/10 Okay

Anthony

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Close to Disney
Stayed 5 nights in Mar 2024
Response from Tara, ADOS on 12 Apr,2024
Hello Anthony,Thank you for your feedback, we hope we can welcome you back and exceed your expectations on your next visit.

10/10 Excellent

Gregory

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable
Stayed 4 nights in Mar 2024
Response from KMN on 4 Apr,2024
We thank you for staying with us and providing this feedback. It is greatly appreciated and we look forward to your next visit!

8/10 Good

Joseph C

Travelled with family
Liked: Cleanliness, staff & service, amenities
The staff in overall experience was great. Our air conditioner our room was very loud. I would have the TV on for noise. It would turn off halfway through the night and wake me up. We could hear the neighbors outside our door plain as day for some reason we were put for no housekeeping whatsoever and even the front desk doesn't know why that was done. Outlets were terrible for charging the phones also, our phone did not work in a room and being on the 5th floor was exhausting going down every time I needed to ask a question
Stayed 3 nights in Mar 2024
Response from Tara, ADOS on 12 Apr,2024
Hello,Thank you for your feedback, we are sorry for the issues you experienced and assure you this is not our standard level of service and these issues were reported to the proper teams. We hope we can welcome you back and exceed your expectations on your next visit.

10/10 Excellent

Thomas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The facility was very clean and neat. Well kept, the staff is very friendly. The food was delicious. The overall experience was amazing.
Stayed 8 nights in Mar 2024
Response from KMN on 4 Apr,2024
We thank you for staying with us and providing this feedback. It is greatly appreciated and we look forward to your next visit!

10/10 Excellent

Lindsey

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic location and amenities - within distance to desired locations, yet not crowded. Wonderful stay!
Stayed 3 nights in Mar 2024
Response from KMN on 4 Apr,2024
We thank you for staying with us and providing this feedback. It is greatly appreciated and we look forward to your next visit!

10/10 Excellent

Angel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from KMN on 4 Apr,2024
We thank you for staying with us and providing this feedback. It is greatly appreciated and we look forward to your next visit!

10/10 Excellent

Monica

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was great!
Stayed 1 night in Mar 2024
Response from KMN on 4 Apr,2024
We thank you for staying with us and providing this feedback. It is greatly appreciated and we look forward to your next visit!

10/10 Excellent

marilu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything ok
Stayed 1 night in Jan 2024
Response from KMN on 4 Apr,2024
We thank you for staying with us and providing this feedback. It is greatly appreciated and we look forward to your next visit!

10/10 Excellent

Darin James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ery friendly
Stayed 4 nights in Mar 2024
Response from KMN on 4 Apr,2024
We thank you for staying with us and providing this feedback. It is greatly appreciated and we look forward to your next visit!

6/10 Okay

Marla

Travelled with family
Liked: Staff & service, amenities
I liked the price and location of the hotel.
Stayed 2 nights in Mar 2024
Response from KMN on 4 Apr,2024
We thank you for staying with us and providing this feedback. It is greatly appreciated and we look forward to your next visit!

10/10 Excellent

marcus

Liked: Cleanliness, staff & service, property conditions & facilities
Property is great and staff is great
Stayed 2 nights in Mar 2024
Response from KMN on 4 Apr,2024
We thank you for staying with us and providing this feedback. It is greatly appreciated and we look forward to your next visit!

8/10 Good

Emma

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, it was an incredible experience ! The staff were friendly, the hotel was clean and felt very safe, the pool was gorgeous, the room itself was fantastic .... I loved it all ! I'd definitely stay again. My biggest 'complaint' would be that the shuttle system from the hotel to DisneyWorld was very disappointing. I assumed it would be constantly traveling to and from the hotel every 20/30mins, but the few drop off and pick up times they had were few and far between and it was difficult to get a spot (as you had to book a seat). It was so poorly done, that me and my friend chose to do Lyft to and from the park the whole time (adding a significant extra expensive we didn't anticipate). If they fixed the DisneyWorld shuttle system to make it every 20/30mins, my review would be a solid 5stars and I would have no negative comments at all. 😊 But, other than that, it was an AMAZING ecperience 🙌
Stayed 4 nights in Mar 2024
Response from KMN on 27 Mar,2024
We thank you for choosing us to stay with! We are glad you enjoyed your time here and looked forward to your next visit. We thank you for bringing this to our attention about the shuttle, as we will gladly be relaying this information to the third party in which we partner with.

10/10 Excellent

Josef

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful staff, great pool, good bar, free breakfast that was tasty. What’s not to love!
Stayed 4 nights in Mar 2024
Response from KMN on 27 Mar,2024
We are happy to hear that you enjoyed your stay with us! Thank you for sharing this feedback. We look forward to your next visit!

10/10 Excellent

Rusty

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and very convenient to Disneyworld
Stayed 1 night in Mar 2024
Response from KMN on 27 Mar,2024
We are glad you enjoyed your visit with us! We thank you for sharing this feedback and look forward to your next visit!

8/10 Good

Amber

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from kmn on 27 Mar,2024
Thank you for staying with us! We hope to see you back in the near future!

10/10 Excellent

Deborah A

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel clean, staff friendly, convenient location
Stayed 5 nights in Mar 2024
Response from KMN on 23 Mar,2024
We thank you for staying with us and are glad you enjoyed your time! We appreciate this very much and look forward to your next visit!