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"I definitely expected more from a Universal Resort. Online it looks beautiful, but it is so run down and the pools are disgusting. The walls of the hallways are all banged up. The rooms have lots of wear and tear. They provide you with the thinnest blanket that ever exists and a bed cover that no one uses to sleep. Housekeeping only showed up a couple times. The food at the food court is gross and the pools have mold and slime covering the sides. The do not provide you with tubes for the lazy river, you need to pay $15 to rent one. The lazy river is nothing great. Full of leaves and other debris. The bright colours you see on the building online - all faded to pale versions. I would never stay here again. I do have to say the staff are kind and very friendly though."

"Easy check-in with very nice desk staff, easy map to follow and find the building number, clean elevators and hallways, very clean nice room! Wish we could have stayed longer! Honorable mention to amazing manager, Sheila Jones, who helped me with Lost & Found. Wow- she is a good human!!! and took extra time with me and my lost item incident. She is a credit to the company! <3"

"Good time. My kids lived it"

"The property was nice! I just didn’t like check in i was misinformed on the final cost and i had to spend money that was intended for my granddaughter Birthday, Her and My daughter flew in from Texas so it was an inconvenience!"

"Great stay "

"Very comfortable stay and the location is convenient. This resort is perfect for families. We booked the one bedroom suite. My kids loved the jacuzzi in the room and I appreciated the washer/dryer, plus separate toilet. The only con for me was that the waterpark is separate and there is no discount if you want to go later in the day. The only day we had available to explore the waterpark was on our check-in day, which only would’ve given us 2 hours before it closed (check in is at 4pm… the water park closes at 6pm). The price was still $25pp which wasn’t worth it. Other than that, everything was amazing. Would stay again!"

"Not enough pool sude seating, but overall my stay was good & I will be back"

"Very unexpected , I thought the photo were photoshopped but they gave a great representation of the hotel, loved it "

"Quick one night trip but we had a nice room, it was a nice property, and everything was easy."