Otara Holidays

Staff were so nice- especially Anna! All staff were so accommodating and helped us with whatever we needed. Beautiful place to stay at. Personally wouldn’t recommend over 3 or 4 nights in colder weather as it does get a little hard to figure out plans.

The hotel was great! The staff was extremely friendly and accommodating. The daily happy hour was a great way to get to know the other guests at the hotel. The daily breakfast was filling and great quality as well. The rooms were as advertised. Modern, clean, and accessible. While slightly small in size, they were perfect for our trip to Auckland.

During the reservation process I accidentally got the check-in date wrong by one day. I noticed my error within 5 minutes and immediately called the hotel and alerted them. They told me they would not object to cancellation of the reservation. Subsequently I notified Expedia and the first agent told me that the hotel objected to cancellation and I forfeited my entire room charge. I walked to the hotel (staying at Barclay Suites across the street) and talked to the same person who approved my cancellation and rejected Expedia agent’s request. I sent an email to the hotel management company and called Expedia again and this time the agent told me the hotel does not answer Expedia calls. Both agents sounded young and somewhat un-assertive women. I went to the hotel again to force the reception to answer the call. After 2 hours, I was able to get the cancellation confirmed. It is evident that Expedia Upper Management needs to negotiate with the hotels that if errors like mine occur, the swift cancellation should be a painless process or else the hotel would be taken off their list. The agents need to be given assertiveness training and learn how to handle hotel staff. Since we pay with credit cards, I would have disputed the charge and create endless headaches for all parties involved. I am not sure if I could have done this if not physically present.

Beautiful design. Lots of privacy in each bedroom. On suite bathroom for evrry bedroom. Stunning view! Lots of balconies. Highly recommended property.